• Branch address: Moscow, Volgogradsky prospect, 98 k2 st2 location map
• Branch telephones:

Preobrazhenskaya Square, 6

• Branch address: Moscow, Preobrazhenskaya Square, 6 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952288040

Begovaya, 24

• Branch address: Moscow, Begovaya, 24 location map
• Branch telephones:+74957754775 [24-hour hotline], +74959460047 [multi-channel]

Leningradskoe highway, 16a st1

• Branch address: Moscow, Leningradskoe highway, 16a st1 location map
• Branch telephones:+74957754775 [24-hour hotline]
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat, Sun: 10:00 - 18:00

Profsoyuznaya, 43 k1

• Branch address: Moscow, Profsoyuznaya, 43 k1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74997446330, +74953322610
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Zemlyanoy Val, 39/1 st1

• Branch address: Moscow, Zemlyanoy Val, 39/1 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74996815400
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat, Sun: closed

Lyusinovskaya, 39 st.5

• Branch address: Moscow, Lyusinovskaya, 39 st5 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957556994
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Myachkovsky Boulevard, 1

• Branch address: Moscow, Myachkovsky Boulevard, 1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74953478111 [multi-channel], +74953478311 [multi-channel]
• Opening hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: closed

Mira Avenue, 74 st.1

• Branch address: Moscow, Mira prospect, 74 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74956311723
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Smirnovskaya, 16

• Branch address: Lyubertsy (Moscow region), Smirnovskaya, 16 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957754775 [ext. 5601, 5602, 5603]
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat: 10:00 - 18:00, Sun: closed

Leninsky Prospekt, 93

• Branch address: Moscow, Leninsky Prospekt, 93 location map
• Branch telephones:+74957754775 [24-hour hotline]
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Yana Rainisa boulevard, 2 k1

• Branch address: Moscow, Yana Rainis Boulevard, 2 k1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952239696
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Michurinsky Avenue, 21

• Branch address: Moscow, Michurinsky prospect, 21 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957340166, +74957340177
• Opening hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: closed

Koroleva Avenue, 28a

• Branch address: Korolev (Moscow region), Korolev Avenue, 28a location map
• Branch telephones:+74957754775 [24-hour hotline], +74986012373, +74959800389, +74959800388
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Marxistskaya, 3 st1

• Branch address: Moscow, Marksistskaya, 3 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952288034
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat: 10:30 - 17:00, Sun: closed

If you call the OTP Bank hotline, the client will hear the informant’s voice menu. It consists of 5 sections. Each section corresponds to a specific key on the phone layout.

• If you want to quickly connect with an operator and not wait for the informant’s full message, then you need to click figure.
• Behind number information about bank cards is fixed. In this section, the client will be able to obtain comprehensive information on debit and credit cards, leave a request for release, find out the production date, check the status of consideration, find out the date of the next payment on a credit card or minimum payment etc. By pressing a number in the main menu, the client enters the menu of subsections of the category " Bank cards" Here you can quickly block the plastic card by pressing the number, activate a new card by pressing the number, get a PIN code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call the OTP hotline and press the following sequence of numbers: 1 - 2.
• Under number The main menu contains a section with information about loans. It also consists of several subsections. By clicking on a number in this section, the client can receive information about the bank’s POS loans, which are provided for the purchase of goods and services in partner stores.
  The number will connect the client with an operator who will provide comprehensive information about consumer cash loans and non-targeted loans. By clicking on the number, the client will receive information about the conditions for granting and servicing loans at OTP Bank.
• The “Deposits” section in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to an operator. There are no subsections here.
• The last category of the main voice menu of the OTP Bank call center is “Other products and services” under number. There are no subsections here, so there is a direct connection with a contact center employee.

How long does it take to wait for operators to respond?

The OTP bank call center is not so overloaded that users wait 20-30 minutes for an operator to answer them. The usual response time rarely exceeds 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This happens most often during rush hour. This period lasts daily from 16:00 to 20:00. This often happens on Fridays until late in the evening.

Disadvantages of the OTP contact center

When calling the OTP Bank hotline and subsequent connection with the operator, the system does not inform the client of the approximate waiting time, stating only that phone call The first available operator will answer. In most other banks, the client is informed of at least the approximate waiting time for an employee’s response, and this is much more convenient.

The biggest disadvantage of the OTP bank hotline is that the client will not be able to return to the previous menu by pressing any key (# or * in other banks). This is simply not provided for in the OTP Bank voice menu.
If the client makes a mistake and selects the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if he does not select any of the categories 2 times in a row.

Zhanna Loan refinancing Rating: No

Good afternoon. There is no limit to my indignation. In October 2019, I restructured OTP Bank. They gave me a payment schedule and downloaded it to my phone OTP application loan for payment and tracking of the loan, I paid in November according to schedule, in December I paid same day, as in the payment schedule, in January I paid on 01/10/20 10 days earlier, but for some reason I incurred a debt. Moreover, in the personal account the amount received was penny for penny, the fine was 505 rubles, it’s not clear why.

I call the hotline 07-07, the operator there answers that you have a debt and we don’t see your data, call the department...
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Maria Credit Cards Rating: No

I've been using the card for about two years and have paid regularly. I made the payment in December and I sit quietly, I paid on 12/13/19 although I should pay on the 20th. I’m sitting confident that everything is fine, but I receive an SMS saying that I allegedly have a debt.

I call the operator and the operator answers: there is no debt, it’s just that the bank recommends paying for the month of January, I ask what’s the matter? The bank is not sure that you will be able to pay in January.

So I’ve been paying for 2 years, but now I can’t, and then it started, they called all my relatives, telling them that I had a debt, I was receiving calls, SMS, an answering machine, just a nightmare.

Good afternoon
So that we can understand the situation, please send us an email [email protected] Your full name, date of birth, phone number, and also write more details.
We will return with a response based on the results of the review.
Sincerely,

Olga Cash loans Rating: 3

Terrible. There has never been a delay on the loan. I found out about the amount minimum payment through the contact center. This month they gave incorrect information - the payment turned out to be less than necessary. And they fined me.

Who's to blame? I? But I got this information from them. This begs the question. Why does the bank do this?

Maybe I'm not the only one.

Good afternoon
To conduct an inspection regarding the situation described to you, please notify us at [email protected] Your full name, date of birth, phone number, as well as details of the employee who advised you.
We will look into the issue and come back with an answer.
Sincerely,
Department for handling customer requests "OTP Bank"

I paid off the debt, the balance was 1075 rubles, I came to close the balance in 10 days, the balance grew to 1240 rubles, it turns out 6% in 10 days, and in a year it turns out to be more than 200%.

Alexander Cash loans Rating: No

I have never met such scammers before. I paid off the debt, the balance was 1075 rubles, I came to close the balance in 10 days, the balance grew to 1240 rubles, it turns out 6% in 10 days, and in a year it turns out to be more than 200%. Vore.

Good afternoon
We are sorry about your negative experience visiting our bank. Write to us by email [email protected], telling more about the current situation. We will check.
Thank you for your cooperation.
Sincerely,
Department for handling customer requests "OTP Bank"

Svetlana Cash loans Rating: 1

A loan was issued for studying at a language school. They imposed insurance against job loss and “purchase protection”, and this is not a lot, not a little, but 11,600 together. The bank specialist assured me that I could easily cancel the insurance after 3 months. Not only was it fraudulently issued, but the tuition costs 50,452 credits, along with insurance, it is written in the application that it is 62,052.

In fact, for early repayment with interest, you need to pay about 66,000. So, moreover, if I don’t make early repayment in half a year, my loan turns into 81180! Tricky, well done! So let's get back to insurance.

Three months ago my ordeal with insurance began. In the bank...
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Good afternoon
We would like to understand the situation and help with a solution. For full check please notify by email [email protected] Your full name, date of birth, phone number.
Sincerely,
Department for handling customer requests "OTP Bank"

Svetlana Bank collectors Rating: 1

Hello. Disgusting bank. Scammers! They call every day and ask, do I know such and such a person? At first I explained for 2 weeks in a row that I didn’t know this person.

But then it started to become very annoying, because every day, several times a day, every operator promises that he will make a note that I don’t know this person, but in the morning the calls start again with the same question.

Bank division
Credit and cash office Chelyabinsk, Lenin Avenue, 55 A

Good afternoon
Please send by email [email protected] the telephone number to which calls are received and your last name, first name and patronymic, so that we can help you resolve the issue.
We hope for cooperation and a speedy resolution of the problem.
Sincerely,
Department for handling customer requests "OTP Bank"

Alexander M Credit cards Rating: 2

OTP Bank milks its clients, they give money or a card at the same interest rate, they see that people pay then after 3-6 months they slowly raise the minimum payment, and as a result the person cannot pay, and the amount grows. My opinion is an office for SUCKERS and IDIOTS...!

Since September 11th I have not been able to get a statement from them. OTP loan bank, and they blatantly lie that she was deported on September 16th.

Yuri Services for individuals Rating: 1

Sucks bank!!! Since September 11th I have not been able to get a loan statement from them and they are blatantly lying that it was sent on September 16th.

I asked OTP Bank for a loan statement for refinancing - they didn’t send it, and they even lied that they sent it. I will not do business with this bank again.

Yuri Services for individuals Rating: No

Bad* bank! I requested a loan statement for refinancing - they didn’t send me, and they lied about what they sent. I will not do business with this bank again and do not recommend it to others!!!

Olesya Credit for goods Rating: No

Feedback on the work of employees of the credit department of OTP Bank in Michurinsk, Tambov Region, on the street. International furniture in the Union. My mother took out a loan of 20,000 from the bank, and the employee informed her about the overpayment of 4,000, she agreed.

But in fact it turned out that the actual overpayment was 10,000, that is, from 20,000 the overpayment was 10,000. Then my mother decided to close this super favorable loan, to which we were told that we needed to pay 24,800, I asked what was included, which the employee couldn’t even immediately say, I spent about 20 minutes looking for something on the computer.

Finally we found out that we need to pay % for this month (this is understandable) and...
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It is impossible to contact an OTP Bank specialist. I took out loans from this bank many times and everything was fine, but the last time was just terrible... I will never contact this bank again.

Anastasia Services for individuals Rating: 1

Terrible service(((it’s impossible to even contact a specialist(((((I took out loans from this bank many times and everything was fine... And the last time was just terrible... I will never contact this bank again.

Anonymous Credit Cards Rating: 1

Good afternoon, I had a better opinion about the bank... You actually deposit money, but the amount does not decrease. By calling the operator. Before I knew that there would be problems with payment and to clarify if there was any option with freezing the account or simply suspending interest. I was refused a solution to this problem.

They just nicely, silently accrued interest, and as soon as you started paying after half a year, they immediately showed up. Yes, and even with threats. Even the most well-known microfinance companies have loyalty programs.

I know that reviews are erased and a refutation is written. But good bank fights for the client and reputation, and does not lose them... I wish everyone good luck!

Galina Services for individuals Rating: No

I PAID THE LOAN, contract number 2903766524 dated August 11, 2019. Loan amount 5,950 rub. On September 5, the payment was sent through Sberbank Online, but the last name was entered incorrectly. On September 9, Sberbank employees made a correction and sent you message TYPE 399 to the bank.

It’s impossible to get through to your bank employees, and even if you get through once, they don’t even want to listen. But I keep calling every now and then about the fact that the payment on my part has not been completed. I ended up having to pay another amount of 5950 rubles on September 12. But Sberbank employees themselves sent the payment.

Galina, hello!
You can contact the OTP Bank support service on the page https://www.otpbank.ru/retail/contacts/ - there is a feedback form there.

Sincerely,
Editorial Board of Topbanki.ru

Tatyana Contributions Rating: 1

In September 2019, I decided to open a deposit in OTP Bank on the street. Lunocharsky. I was unpleasantly surprised by the incompetence of the OTP bank operator: I “killed” two evenings to open a deposit, sitting for more than an hour each time, so that the operator could issue a card (1st evening), and then an agreement (2nd evening).

Moreover, other tellers also tried to help her. They don’t know the terms of deposits, they use the program poorly, the computer hangs. Are they all so unprepared?
As a result, the deposit is not processed, time is wasted, the mood is spoiled, as is the impression of the bank.

They didn't even apologize afterwards. I don't recommend going there. Low level of training.

They issued a borrower's policy for 43,642 rubles, but they cannot provide a receipt for where the money went. The bottom line is that in order to take out a loan from OTP Bank, you need to give away part of it for nothing.

Alexander Cash loans Rating: No

I took out a loan from OTP Bank on Mendeleev Street, Omsk. They issued a borrower's policy for 43,642 rubles, but they cannot provide a receipt for where the money went. The result is that in order to take out a loan, you need to give part of it to the bank just like that. I don't go there anymore and don't recommend it to anyone...

♌ Services for individuals Rating: 1

When you call, they don’t pick up the phone or they answer and hang up, the employees do whatever you want, it’s important for them when they call you to answer. They offer some kind of G, but when you want to find out from them and call, they completely ignore you.

It’s not known what you don’t want to go for and it’s not possible to find out over the phone what offer is due to the fact that the workers have given up on everyone when they need to be tortured*. They don't answer the phone when you need it. G-bank.

Bank division
Department Kamensk-Shakhtinsky, st. Voroshilova, 10

Lily Product credit Rating: 1

I took out the goods on credit in July in Revenge, I said 2500 for 6 months, but they issued 1809 rubles for 9 months. The girl in Revanche said that you can pay for six months as is more convenient. I paid 2500 for 2 months. I looked in my personal account. OTP office 3rd repayment payment to pay about 11t.

People, don't take a loan and don't go there. Bad bank scammer, scammer. You need to go to court. I DO NOT ADVISE OTP to ANYONE.

Why is it impossible to contact a live operator at OTP Bank?

Natalya Question Rating: No

Why can’t you contact a live operator at your bank?

Natalya, hello!

Perhaps this page will help you https://www.otpbank.ru/retail/contacts/ - there is a feedback form and additional telephone numbers and answers to FAQ. Your question is purely rhetorical, since we are not able to influence the channels of communication with the bank.

Sincerely,
Editorial Board of Topbanki.ru

Natalia Services for individuals Rating: 1

Horror! They made the payment by mistake, they made it a second time - I want to call the bank, ask what to do if it doesn’t arrive on time - there’s not even a hint of a connection with the operator anywhere, they tortured me with their SMS reminders and calls (this is not the first time we take it, we always pay on time!!!).

At the same time, there is no way to contact a living person, the office in the city is closed (Voronezh) - we discovered the problem on Friday evening, it is now Saturday, there should be a write-off on Monday.

Skype is not online, none of the phones available on the Internet answers, 0707 only answering machines, there is no connection option in the menu. The first and last contacted this pseudo bank. TP is very appropriate in their name.

The amount to pay at the terminal is not equal to the actual amount owed. Is this right?

Irina Services for individuals Rating: No

Hello! Terrible bank. The amount to pay at the terminal is not equal to the actual amount owed. Is this right?

Elena Service at the branch Rating: 2

Service at the branch at Omsk st. Zaozernaya 28. Today I had to contact this bank branch. Because my deceased mother had a deposit there and my father had to inherit the deposit.

The girl spoke rudely. Dissatisfied that her investors disturbed her. Asking again what kind of notary did the documents. Although everything was done legally... she said she would send everything for inspection. When should I take my father again? Unclear...

My father is 75. He is disabled group 3, after a heart attack... and such a rude attitude is unacceptable for such a small department. We were thinking about opening savings deposit in the department. We decided that the % is probably not as important as the ratio.

Galina Cash loans Rating: No

The loan was overdue for 2 months. I couldn’t pay and went to work in the taiga. There was no communication in the taiga, only satellite communication. I called the bank in advance to warn that I was leaving, but the hotline said that I still had to pay. How can I pay in the taiga?! She said that I would come and pay for everything.

As soon as I got in touch, calls from family and friends began, everyone was in shock. It is unclear where they got the numbers from. While I was in the taiga, this bank called all my friends, colleagues, and even came to my institute!!

I paid off the overdue payment today. I demand an apology!

Galina, hello!
I’m afraid you won’t get an apology from OTP Bank, or from any other bank. According to the terms and conditions signed by you loan agreement, payments towards the loan must be made within strictly established periods, usually once a month and strictly before a certain date.

In case of delay (even by 1 day), the bank will call all contact numbers left by you when applying for a loan and reminding you of the need to pay the loan. In addition, the bank has already entered the fact of delay into your credit history and it will be more difficult for you to get new loans from this or another bank.

A trip to the taiga will not serve as a reason for not paying the loan; you could ask your family or friends to pay for you during your absence. Or put 2 months' worth of money into your credit account at once.

Sincerely,
Editorial Board of Topbanki.ru

Sergey Question Rating: No

I didn’t find a fee for closing an account in the tariffs.

Sergey, hello!
Unfortunately, it is not clear what tariffs we are talking about? Account by consumer credit, credit card or other service?

Sincerely,
Editorial Board of Topbanki.ru

OTP Bankbelongs to the financial group OTP Group and is among the 50 largest banks in Russia. Has over one and a half million clients.

The key activity of this financial institution- lending and others Banking services for individuals.

OTP Bank ranks 2nd in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th in the market credit cards(Frank Research Group as of April 1, 2018). OTP Bank is a participant in the system compulsory insurance deposits.

Part of OTP Group is international project Touch Bank- retail digital bank providing financial products and services through personal online account and mobile application.

OTP-Bank has repeatedly become the best in various categories of the Financial Olympus and Financial Literacy competitions.

In addition, the bank is a member of the Association of European Businesses, Banks of Russia, and is a member of the deposit insurance system, stock market and other non-profit organizations.

OTP Bank plans to partner with three million satisfied customers and build a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the top twenty highest-rated banks in the country.

The bank has developed dynamically occurs in other countries , including in Ukraine.

As of January 2020, there are 18 branches and 17 ATMs of OTP Bank in Moscow.

OTP Bank takes its name from the national savings bank of Hungary (Országos Takarékpénztár) founded in 1949. At the beginning of 1990, the bank was reorganized (a public company), and in 1995 it was privatized. The bank's head office is located in Budapest (Hungary). Manages financial institution board of directors headed by Sándor Csányi.

After privatization, the bank began active efforts to conquer European market, and in particular Eastern Europe. The company's subsidiaries are located in Russia, Ukraine, Croatia, Serbia, Romania, Montenegro, Slovenia, Bulgaria and Slovakia.

The convenience of using a bank without leaving your home is undeniable. You can always know about all movements of funds, control loan repayment, and also know about interesting offers from the bank. Using your personal account allows you to:

• view account balances or debts assigned to the client;
• generate account statements for the required period;
• make payments or make transfers, both in your bank and to accounts in other banks;
• monitor loans; find out about the debt, make an extract, find out how the loan is repaid;
• open a deposit, monitor its status, replenish from other accounts;
• pay utility bills from your account.

And in order to start using Internet banking, you need to follow a few simple steps. Official website of OTP Bank otpbank.ru

In general, the client receives all data about the site after registration. He just needs to enter the site address in a search engine, and he immediately gets to the desired page. Login information is the card number or agreement with the bank and the password that you assign yourself. You can also use SMS confirmation to your phone, which will indicate the password.

Mobile application OTP Bank

Considering that today many bank clients use electronic gadgets, the bank has developed a special mobile application that allows you to be aware of the status of your accounts or make payments around the clock. Mobile app developed for Android and Iphone OS, which must be downloaded to your tablet or smartphone. You can download the official OTP Bank application using the links below.