OTP Bank offers a wide range of services, including lending services. You can find out the debt balance in six ways: through a mobile application, SMS banking, online banking, using a mobile application for borrowers or at a branch of a banking organization.

The OTPdirect personal account is a functional and round-the-clock service that allows you to view the status of your account or loan, as well as pay for housing and communal services, etc. At https://direkt.otpbank.ru you must enter your login and password, which are issued when signing the loan agreement. The service is provided free of charge.

Find out the balance of debt through the OTPdirect application

A bank client can download the OTPdirect mobile application to a tablet or phone for free. The program is a service similar to online banking. You must use the same login and password as for online banking.

We use SMS banking

If there is no Internet connection, you can use SMS banking. The service allows you to obtain all the necessary information. The borrower should simply send an SMS message to the short number 5927. The message must contain the text: CREDIT or CREDIT.

If there is a need to gain full access to the SMS banking service, then you need to send the text “HELP” to the short number.

Checking debt in the OTPcredit application

The following options will be available to the borrower:

1. Familiarization with the exact amount of the loan and the number of days remaining until the date of the next payment.
2. You can find out the borrower's account details and other information necessary to repay the debt.
3. View a detailed map showing terminals and points where you can make payments.
4. Payment tracking by loan agreement using a detailed schedule.
5. Setting up notifications about the need to make the next payment.
6. You can view information about the terms of enrollment and the amount of commissions.
7. Repaying debt from a mobile device account.

The convenient application can also be downloaded to your mobile device via official stores Google Play and AppStore via the links below.

At the OTP Bank branch

U jar OTP has a wide range of services. Private and corporate clients can use them at any branch of their settlement. For questions regarding card servicing and provision of services, you can contact us by phone hotline OTP Bank.

To date OTP bank serves approximately 4 million customers. When using the services of an institution, questions and problems may arise that can be easily resolved by contacting the hotline. line for free phone. Most often, citizens are clients jar apply for the following reasons:

• Credit cards and loans. From operators jar citizens can find out the limits on credit cards or the balance of payment, the sequence of actions in case of late payment on a loan, the amount of accrued interest and penalties;
• Customer credit. Credit on consumer needs OTP Bank is provided on conditions that are optimal for clients, which can be obtained from the operators at phone indicated on the official website of the institution. Operators jar will tell you what procedure to take in case of insolvency;
• Cash loans. When contacting customer support OTP bank information will be provided on the location of its nearest branches, documents that will be required, deadlines for consideration of applications, places for debt repayment;
• Deposits. IN OTP Bank citizens can open a deposit. If you have any questions, you can contact our support team toll-free. phones. Managers will tell you where you can open a deposit, what interest will be accrued;
• Bank cards. Main activity jar is issued to clients plastic cards. Sometimes there are situations where they are lost or stolen. Operators hotline will help to carry out operational blocking;
• Other issues that require the help of a consultant jar.

Ways to contact consultants

OTP Bank- one of the largest retail banks. The bank belongs to the group of companies of the same name from Hungary. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003; the bank's financial rating is assessed as stable. The bank has a developed network of branches in Moscow, as well as in major cities of the country.

The personal account is the client’s control center for their financial assets. Login to the account is carried out remotely using a computer and login identifiers - login and password. Login and password for entry are usually issued to the client financial organization when opening any financial product at a bank: account, deposit, loan or bank card.

To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the “Internet Banking” button. The system will redirect you to the login page to your personal account, where you must enter your username and password received during registration and click the “Login” button.

Login to login to OTP Bank- this is your contract number banking services or card number in 16 digit format. A temporary password for the first login to your personal account is sent to your phone via SMS.

If the data is entered correctly, the system will redirect you to home page personal OTP office Direct. We advise you to immediately change your temporary login password when logging into Internet Banking for the first time ( it is valid only for 3 months from the date of receipt of the SMS!) permanently for safety reasons.

Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access can only be restored by calling the hotline or during a personal visit to a branch of a financial institution.

OTP Direct - convenient way remote management of your accounts and cards.

You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:

1. My products (your cards, loans, deposits and accounts)
2. Opening a deposit (opening a deposit online)
3. Special offers (personal offers from the bank)
4. Settings (personal account and account login security settings)

To connect your OTP Direct personal account, you need to become a client of the bank. To do this, you may have one of the banking products of a financial institution open.

Registration of a personal account is carried out at any branch of OTP Bank. To do this, you need to write an application to connect to the Internet Banking service, present your passport to the bank employee and wait until you receive a sealed envelope with your login and password.

If you don’t remember whether you registered in the system or not, you can call the bank’s hotline 8-800-100-55-55 and find out if you have been assigned a login. The contact center employee will need to provide passport details and a code word (used when calling the contact center to identify the client).

If you are lucky, the operator will remind you of your login login, and the password will be sent via SMS to the mobile phone specified in the banking service agreement.

There is no subscription fee for using the Internet Banking service.

If you are unable to log into your personal account, we advise you to check the correctness of the entered data: the reason may be an incorrect letter or number, keyboard layout, or the Caps Lock key pressed. After three unsuccessful login attempts, your account is blocked and you must use the password recovery function. To recover the password from your OTP Direct personal account, there are several solutions:

1. Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
2. Restoring access to a bank branch
3. Password recovery on the OTP Bank website ( the function does not work since September 14, 2018 )

Let's look at each of the listed methods in more detail.

Option 1. The password can be recovered by calling the bank’s special phone number 0707 : The contact center employee will need to provide your passport details, card number and code word. After checking the data and establishing your identity, a one-time password will be sent to your phone to log into the online banking system.

Option 2. The easiest way to get a new personal account password is a personal visit to OTP department Jar. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form to restore access to the OTP Direct Internet Banking service. Once your application is accepted, you will be given a new temporary login password.

Option 3 (not working method). Password recovery on the bank's website. To restore access to OTP system Direct, go to the login page to your personal account at https://direkt.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access restoration page, where you must enter the code word and card number in 16-digit format. If you don’t have a card, then click on the link “Don’t have a card number?” to the right of the card image. and instead of her number, enter your full name, date of birth, series and passport number and press the “Continue” button.

If the data is entered correctly, a new one-time password will be sent to your mobile phone to log in via SMS within a few minutes.

Recover your password using any of the methods listed above that are convenient for you.

Mobile application OTP Bank

OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. Applications replace all those familiar functions that are in personal account bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.

To log into the mobile application, use the login and password received during registration OTP services Direct. After logging into the application for the first time, you can set up subsequent logins using a 4-digit digital password.

The following features will be available to you in the mobile application:

1. Detailed information on your banking products, viewing account and card statements
2. Transfer money to another bank using free details
3. Bank transfer between your accounts or to the card of another bank client
4. Exercising control over credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
5. Blocking access to OTP Direct
6. Changing your login username and password
7. Changing SMS notification settings

For installation mobile application Go to your device's app store and enter "OTPDirect" in the search bar. The results should show a card with the bank's corporate logo and the name of the same name. To download it to your gadget, click the “Install” button and wait for the new icon to appear in the device menu.

Today, OTP Bank services more than 3.9 million banking consumers.

This became the reason to establish communication with clients, provide round-the-clock assistance in resolving certain issues, and the bank’s management established a hotline.

Reasons to consult with a live operator

There are situations when, at the time of using the card, consultation or a quick solution to a problem is required.

In this case, the service of calling the OTP Bank contact center line is invaluable.

The main reasons for direct communication with a call center operator may be:

1. Questions arising regarding bank credit cards:

• limit balance;
• the amount of the approved payment to repay the debt on the loan (credit);
• remaining days of the grace period;
• the amount of accrued interest and penalties;
• Possible actions and consequences of the consumer in case of non-receipt of payments and blocking of the card.

2. Questions about credit products:

• conditions applicable to the borrower;
• conditions for obtaining borrowed funds;
• payment options credit funds;
• actions of the borrower when processing the return of goods;
• conditions for forced debt refinancing in the event of insolvency.

3. Cash loans:

• required documents for presentation;
• decision waiting time;
• repayment terms.

4. Deposits:

• conditions for registration and replenishment;
• amount of accrued interest;
• availability of insurance and conditions for its withdrawal.

5. Loss of bank plastic:

• conditions for rapid blocking of plastic;
• conditions for quick dialing to a bank operator.

6. Other questions.

What numbers are available for contacting OTP Bank consultants?

OTP Bank contact service provides its services to the public 24/7.

To reach the operator, just dial a combination of numbers:

Tone dialing

To take advantage of receiving personalized information, you will need to go through an identification procedure, which involves answering the operator’s questions.

Communication with a banking consultant at the above numbers becomes available after identifying the section of the voice menu:

• For questions about bank cards(activation/blocking, assigning a PIN code, registration and additional financial information) - button 1 answers;
• Button 2 is responsible for applying/receiving loans/credits;
• Deposit conditions - button 3;
• Other services - buttons 4.

Attention! Having reached the contact center, having decided on the section of interest for obtaining information, the client can receive a response from an answering machine or take advantage of the opportunity to communicate directly with a banking consultant.

The call center is designed to receive a quick and complete response from a professional consultant.

The automatic menu brings inconvenience to communication.

This is due to the fact that there is no way to return to the previous section, and to make a choice of another item you have to call again.

Therefore, many clients are interested in the possibility of dialing a call service specialist.

How to reach a hotline operator without an answering machine?

To make quick decisions in the event of problems (such as blocking of bank plastic), you need to know the rules for dialing a bank specialist.

In this case, you need to understand that this opportunity is not available for resolving every issue, but mainly for resolving issues regarding credit products.

What steps can I take to reach an operator via the Internet?

Toll-free phone numbers that can be reached from both mobile and landline phones are listed above.

Let's look at how to make online calls:

1. Set up Skype.

2. Using a search, identify the user: otpbank_russia.

3. Call the operator to dialogue.

It is possible to contact a personal manager or a direct call to the OTR department.

You can check the branch phone number on the bank’s website, and don’t forget to check the specialists’ work schedule.

In conclusion, I would like to note that the well-established operation of the free hotline from OTP Bank is a necessity that makes it possible to increase trust between clients and the financial institution itself.