Blocking a credit card in Privat is much easier than receiving it. And getting a card is as easy as shelling pears. Blocking a credit card may be necessary in several cases. For example, you lost your credit card. Even the bank advises to immediately block it in such cases in order to avoid the actions of fraudsters. If it was stolen, the situation is similar. But it also happens that a client needs to block a credit card simply because he doesn’t need it. About how to block credit card PrivatBank, read below.

Let us immediately note that you can block a credit card in the following ways:

• Via Privat24
• Via remote banking
• Via ATM
• At a bank branch

Let's look at each of these methods in more detail.

Methods for blocking a PrivatBank card

Blocking via Privat24

You can block PrivatBank credit cards very simply and quickly through. This usually does not take more than two to three minutes. Let's look at the detailed instructions:

As you can see, using the services of Privat24, blocking your plastic credit card, one or more, is very simple. This is done in a few simple steps and takes no more than two to three minutes.

Block via SMS or phone call

Blocking a card via SMS or phone call is even easier. In order to perform an operation via message, send an SMS to the number 10060. In the message text must be specified“BLOCK + last four digits of your card.” You can also use the SMS Banking application.

By calling 3700, which is toll-free for mobile numbers, you can block a credit card in just a couple of minutes. The line operates 24 hours a day, seven days a week.

Blocking via ATM

To do this you need:

1. Select the “Additional services” menu in “Card operations”;
2. Here select the “Block” option. In fact, after confirmation, the operation can be considered completed.

Blocking a card at a bank branch

The card can also be blocked quickly and reliably in the Privat branch. However, this process will take a little longer. But you can definitely make sure that the credit card is blocked. At any bank branch, contact an employee and ask to block the card. Hand the card into his hands and follow his further instructions.

At the same time, remember that the bank employee does not have the right to demand from you the PIN code for the card. If the procedure requires him to be guided, you should always do it yourself.

Remember that a blocked card can always be unblocked. How to do this is described in detail.

In any case, do not forget that blocking is the first recommendation if for various reasons you have lost your card. Moreover, it should be quickly blocked if you identify any signs of fraud.

For example, if you have lost your credit card, and your mobile number receives notifications or calls about any transactions on it, do not confirm them under any circumstances and immediately block the card. You can restore it simply and quickly, but you will be confident in the safety of your funds.

We will tell you how to properly block a Privatbank card in case of its loss or theft, so that unauthorized persons cannot use your money.

Blocking methods

Once blocked, all operations will be stopped immediately. There are five ways:

Call the bank's hotline

This service works around the clock and free of charge from any phone number 3700 . When traveling abroad, a number is provided for this purpose. +3 8 056 716 11 31.

At a Privatbank ATM

When carrying out the blocking procedure at ATMs, follow the following instructions:

• menu item OPERATIONS WITHOUT A CARD
• enter your mobile number
• dial the password from the received one SMS
• go to section BLOCK CARD
• select a lost bank card from the list
• dial her PIN code

Privat24

Using mobile app Privat24, you need:

• go to Personal Area
• In chapter MY ACCOUNTS find the one to be blocked → CARD/ACCOUNT MANAGEMENT→BLOCKING
• enter the code from the received SMS to confirm

Via SMS

If the loss number is known, then send the following SMS to the short number 10060 : BLOCK+ VVVV, where VVVV are the last 4 digits in the number. The "+" symbol is also typed.

The SMS alert service is automatically connected to all banking products.

At a bank branch

Contact a specialist at the nearest bank office with your passport.

Unblocking

Before you begin, you need to find out for which of these reasons the deactivation was performed. If the debt is overdue, it must be repaid urgently, otherwise the unblocking process will not be initiated.

We will tell you in detail how to unblock a Privatbank card.

1. Call to operator: on 3700 or 0 800-500-003 for landline phones, when abroad +38 056 716 11 31
2. SMS on 10060 : UNBLOCK+ VVVV, here VVVV – 4 ending characters
3. By visiting the bank’s website (calling a specialist or chatting)
4. At the office using your passport
5. Through Privat24:

• go to your personal account
• menu item ALL SERVICES → SETTINGS → UNLOCKING CARDS
• in the list that appears, find the card to be unlocked
• enter the code from the received SMS

1. At the ATM (menu section CARD OPERATIONS)

Possible reasons for deactivation

The payment instrument is blocked for one of the following reasons:

• A bank card remained in the card reader of a faulty ATM
• At the request of the client in case of loss or theft
• When there is an overdue debt on a credit card
• If the bank suspects fraudulent activity with this card account

Withdrawing money from a blocked card

Let's consider the possible options:

• Contacting the office with your passport within 2 weeks after deactivation of the payment instrument
• Wait for activation. This process may take several days depending on the reason for the block. For example, if means of payment left in the ATM, you need to wait until the cash collectors remove it during the next service
• By callingCall– center and instructing the bank to write off funds from the card account to receive them at an ATM without a bank card
• By instructing the bank transfer facilities to another payment instrument the client or his family and friends

If you have lost your card or it has been stolen, the first thing you need to do is block the card. You can do this by calling the customer support number 3700, or by yourself at Privat24, or by using an ATM. In the latter case, using the “Operations without a card” menu, you need to select the card you want to block and enter its PIN code. Then you need to contact the police.

If such a nuisance happened to you on vacation or on a business trip, then do not despair. Contact PrivatBank immediately and ask to block the card. If you don’t have a phone with you, you can ask even random passers-by to make a call (for calls from abroad +38-056-716-11-31). You can also find out the information you need from the PrivatBank operator: telephone number and address of the nearest consulate or embassy; telephone number of the tourist police of the country you are in.

The next step depends on the circumstances in which you find yourself:

1.If you have another card at home that has money on it and you have a friend you trust.

Using Privat24, transfer money from the card you left at home to a friend’s card. You can also ask the PrivatBank operator to transfer money when you block the card.

2. If you don’t have a card with money, but you know someone with a card whom you trust.

Contact your relatives or friends and ask them to top up your friend's card. All that needs to be reported to relatives is his card number.

3. If you don’t have a card and don’t have a friend, but you have documents.

Contact your relatives or friends and ask them to send remittance. If the country where you are located operates the PrivatMoney or WesternUnion systems, they can send you money through Privat24 or the PrivatBank self-service terminal. After sending the transfer, you must come to the transfer receiving point with your passport and receive the money.

4. If documents are lost or stolen along with the card.

Tell the police about the missing documents. Crimes against foreigners in many countries are dealt with by special tourist police. The PrivatBank operator can also tell you the address and telephone number, or ask a passerby to call the emergency number. The police will tell you how to write a statement, make a copy of it and certify it. A certified copy of your statement must be collected from the police. Then you need to contact the consulate or embassy of Ukraine http://www.mfa.gov.ua/mfa/ua/publication, where you will be issued a temporary identification certificate. To do this, you will need two photographs 3.5 x 4.5 cm and a certificate issued by the police. If only your international passport is stolen, but your internal passport (or its copy certified by a notary) remains, you can also present it to prove your identity. If you do not have copies of documents, you can bring several fellow citizens with you to the police to confirm your identity. If you are traveling alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, the embassy will issue a certificate of the right to return to your homeland. After this, ask your relatives to transfer money for a ticket (as a last resort, ask for money at the embassy) and return home. At the airport, present the document issued by the embassy. If the officer asks for an explanation, tell him what happened. Show the ticket you used to fly into the country, a statement from the police, and a hotel voucher if you have one. Mention that you were at the embassy and they can confirm your words. Upon arrival home, within two days you, with a certified copy of the statement from the police and a certificate from the embassy, ​​must come to the institution where you received your lost passport to restore it.

To avoid troubles, be careful and always take with you on a trip notarized copies of your internal and international passport (necessarily with pages about registration). Store them separately from other documents.

In case of loss or theft of plastic, it is possible to restore its functions in full. This is done in various ways, including without visiting a branch of a financial company. Another good reason when you need to restore a PrivatBank card online is a lost or forgotten PIN code. It is impossible to carry out operations without it.

It is important to remember what is required first if it is stolen or lost, and then to restore it.

Card recovery methods

Methods for blocking a PrivatBank card include:

• call to ;
• through your personal account Privat24;
• on the company's official website;
• when visiting the nearest branch;
• via SMS message.

Promptness will help to avoid problems with withdrawal of funds by fraudsters.

When blocking or restoring the functions of the plastic card, you must have a passport or other identification document and a mobile financial phone with you. This important condition. Without identifying the cardholder, the bank will not make any transactions.

There are several methods established by the company to ensure that a PrivatBank card is restored after loss. Among them:

• personal visit to the branch and contact the employee;
• online method via the Internet;
• using a mobile or landline phone.

Each has implementation nuances.

Online

This method involves working on the Internet. A client registered in the Privat24 service logs into his personal account using a login and password. Before entering, the bank conducts another identity check.

On mobile phone you receive a call from the system or an SMS with a dynamic password.

Let's consider two options:

If the plastic is lost and its number is missing, then it needs to be restored in another way.

At a bank branch

It is convenient to restore your Privat card by visiting a company branch. To do this, be sure to have a passport, mobile phone, and tax identification number with you. Next, you need to contact an employee and voice your request. Your card will be reissued. After checking the identity of the applicant, the branch employee will issue a new product.

By phone

You can use your phone in two ways. An SMS with a specific text or a call to hotline jar.

• Sending a message. The text “PIN+1111” is sent to number 10600, where 1111 is the last four digits of the plastic number.

SMS can only be sent from the financial phone number specified in the text of the banking agreement.

The new PIN code will be sent in a response message. A prerequisite is the presence of active mobile banking.

• Call 3700. In this case, you can follow the system instructions and press the appropriate numbers. The password will be changed automatically. The second option is to wait for a connection with the operator, voice a request, answer his questions, and wait for an answer about the fulfillment of the request.