OTP Bank takes its name from the national savings bank of Hungary (Országos Takarékpénztár) founded in 1949. At the beginning of 1990, the bank was reorganized (a public company), and in 1995 it was privatized. The bank's head office is located in Budapest (Hungary). Manages financial institution board of directors headed by Sándor Csányi.

After privatization, the bank began active efforts to conquer European market, and in particular Eastern Europe. The company's subsidiaries are located in Russia, Ukraine, Croatia, Serbia, Romania, Montenegro, Slovenia, Bulgaria and Slovakia.

The convenience of using a bank without leaving your home is undeniable. You can always know about all movements of funds, control loan repayment, and also know about interesting offers from the bank. Using your personal account allows you to:

• view account balances or debts assigned to the client;
• generate account statements for the required period;
• make payments or make transfers, both in your bank and to accounts in other banks;
• monitor loans; find out about the debt, make an extract, find out how the loan is repaid;
• open a deposit, monitor its status, replenish from other accounts;
• pay utility bills from your account.

And in order to start using Internet banking, you need to follow a few simple steps. Official website of OTP Bank otpbank.ru

In general, the client receives all data about the site after registration. He just needs to enter the site address in a search engine, and he immediately gets to the desired page. Login information is the card number or agreement with the bank and the password that you assign yourself. You can also use SMS confirmation to your phone, which will indicate the password.

Mobile application OTP Bank

Considering that today many bank clients use electronic gadgets, the bank has developed a special mobile application that allows you to be aware of the status of your accounts or make payments around the clock. Mobile app developed for Android and Iphone OS, which must be downloaded to your tablet or smartphone. Download official OTP application Bank can be found on the links below.

"OTP Bank" - universal credit bank, serving business and private clients. The bank sees its mission as establishing trusting, long-term relationships with clients and spreading financial literacy. As part of the improvement of the services provided, the company is developing a system for conducting remote transactions with accounts “ OTP direct", which currently operates in online banking and mobile banking formats.

Private OTP office The bank is designed to help clients reduce the time it takes to conduct banking transactions.

Personal account features

Having a registered profile in the online service provides the following opportunities:

• Opening ruble accounts and deposits.
• Payment for communication services and housing and communal services from current accounts, cards and deposits.
• Translations:
  • to accounts OTP clients Bank and third party banks.
  • to cards of third-party banks from both current and credit accounts.
  • between client accounts.
  • on debit card OTP bank by number mobile phone owner.
• Replenishment of electronic wallets.
• Create and save templates, schedule online payments.
• Commission-free transfers to TouchBank card.
• Closing deposits opened from OTP Direct.
• Connecting a free SMS bank.
• Setting payment limits.

To make payments and transfers through Personal Area OTP Bank clients use the SMS confirmation service, which cannot be disabled.

Registration and login to your personal account

Authorization in your OTP Direct personal account is one-step and does not require entering session keys, just a login and password. Login can be simplified by specifying a memorable nickname in the settings as an alternative login, for example, a ten-digit mobile number or a social network profile name. At the same time, the login issued by the bank still remains valid for authorization.

The OTP Direct mobile application works on smartphones with iOS 6 and above and Android version 2.2 and above. IN mobile bank You can log in using the login/alias and password specified through the official OTP Bank website, or set up a short password (four-digit PIN code) for easy login.

Any bank client is provided with free registration in the system:

• For credit clients and cardholders, the service is activated automatically after signing the agreement, if the client has not written a waiver. By calling the hotline, you can check whether OTP Direct is connected. If the service is activated, the operator will provide a login and send a temporary password. To identify the client, the operator will ask him for his passport details and a code word.
• If the client has not subscribed to the service remote maintenance, he can connect to it at a bank branch by presenting his passport to the operator and filling out the appropriate application. The password is sent to the client’s mobile phone, the login will be indicated in the service agreement issued to them.

Directly on the website, you can recover your password using the code word and full card number, or, if the client is not a cardholder, using basic client data, including passport number. The client will receive a new password via SMS to the phone registered in the system. If you encounter difficulties with independently restoring access to your OTP Direct personal account, you should contact the hotline operator.

• Branch address: Moscow, Volgogradsky prospect, 98 k2 st2 location map
• Branch telephones:

Preobrazhenskaya Square, 6

• Branch address: Moscow, Preobrazhenskaya Square, 6 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952288040

Begovaya, 24

• Branch address: Moscow, Begovaya, 24 location map
• Branch telephones:+74957754775 [24-hour hotline], +74959460047 [multi-channel]

Leningradskoe highway, 16a st1

• Branch address: Moscow, Leningradskoe highway, 16a st1 location map
• Branch telephones:+74957754775 [24-hour hotline]
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat, Sun: 10:00 - 18:00

Profsoyuznaya, 43 k1

• Branch address: Moscow, Profsoyuznaya, 43 k1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74997446330, +74953322610
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Zemlyanoy Val, 39/1 st1

• Branch address: Moscow, Zemlyanoy Val, 39/1 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74996815400
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat, Sun: closed

Lyusinovskaya, 39 st.5

• Branch address: Moscow, Lyusinovskaya, 39 st5 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957556994
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Myachkovsky Boulevard, 1

• Branch address: Moscow, Myachkovsky Boulevard, 1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74953478111 [multi-channel], +74953478311 [multi-channel]
• Opening hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: closed

Mira Avenue, 74 st.1

• Branch address: Moscow, Mira prospect, 74 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74956311723
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Smirnovskaya, 16

• Branch address: Lyubertsy (Moscow region), Smirnovskaya, 16 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957754775 [ext. 5601, 5602, 5603]
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat: 10:00 - 18:00, Sun: closed

Leninsky Prospekt, 93

• Branch address: Moscow, Leninsky Prospekt, 93 location map
• Branch telephones:+74957754775 [24-hour hotline]
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Yana Rainisa boulevard, 2 k1

• Branch address: Moscow, Yana Rainis Boulevard, 2 k1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952239696
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Michurinsky Avenue, 21

• Branch address: Moscow, Michurinsky prospect, 21 location map
• Branch telephones:+74957754775 [24-hour hotline], +74957340166, +74957340177
• Opening hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: closed

Koroleva Avenue, 28a

• Branch address: Korolev (Moscow region), Korolev Avenue, 28a location map
• Branch telephones:+74957754775 [24-hour hotline], +74986012373, +74959800389, +74959800388
• Opening hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: closed

Marxistskaya, 3 st1

• Branch address: Moscow, Marksistskaya, 3 st1 location map
• Branch telephones:+74957754775 [24-hour hotline], +74952288034
• Opening hours: Mon-Fri: 09:00 - 21:00, Sat: 10:30 - 17:00, Sun: closed

Advantages of OTP Bank credit card

OTP Bank credit card is a plastic card With in cash, which the bank kindly provides you. Thanks to this card, you have the opportunity to pay for purchases at supermarkets and receive money in cash at an ATM. For using the limit assigned to your credit card, OTP Bank charges interest, which must be returned along with the total amount of debt. Find out the amount owed credit account You can use the OTP bank hotline or via Internet banking.

The amount offered by OTP Bank is limited by the client’s income and may be slightly inflated due to positive credit history. A credit card has a significant advantage over a cash loan in that, if necessary, it is possible to get the required amount at an ATM, of course, within your personal limit. Specify expected credit limit you can contact us hot OTP phone jar. Therefore, there is no need to come to the bank and register new loan, wasting your precious time. There is no longer a need to carry a large amount of money in your wallet to make a large payment. The likelihood of losing money or having it stolen from your wallet is reduced to zero. Even if the card is stolen, it is not possible to withdraw your money, since they can be blocked at any time of the day, and even over the phone. However, scammers can pay with it in a store, and it is important to know about this; by promptly informing the bank via the hotline, you will save your funds.

The main advantage of this banking product, like a credit card, is considered Grace period. This is a time period during which OTP Bank does not charge the client interest for the use of monetary resources. Usually it ranges from 20 to 60 days. All banks individually consider the grace period for their credit cards in accordance with credit policy this financial institution. If during this period you managed to return the money to the bank, then the bank will not charge interest for using the limit.

If you call the OTP Bank hotline, the client will hear the informant’s voice menu. It consists of 5 sections. Each section corresponds to a specific key on the phone layout.

• If you want to quickly connect with an operator and not wait for the informant’s full message, then you need to click figure.
• Behind number information about bank cards is fixed. In this section, the client will be able to obtain comprehensive information on debit and credit cards, leave a request for release, find out the production date, check the status of consideration, find out the date of the next payment on a credit card or minimum payment etc. By pressing a number in the main menu, the client enters the menu of subsections of the category " Bank cards" Here you can quickly block the plastic card by pressing the number, activate a new card by pressing the number, get a PIN code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call the OTP hotline and press the following sequence of numbers: 1 - 2.
• Under number The main menu contains a section with information about loans. It also consists of several subsections. By clicking on a number in this section, the client can receive information about the bank’s POS loans, which are provided for the purchase of goods and services in partner stores.
  Digital will connect the client with an operator who will provide comprehensive information about consumer loans cash and non-targeted loans. By clicking on the number, the client will receive information about the conditions for granting and servicing loans at OTP Bank.
• The “Deposits” section in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to an operator. There are no subsections here.
• The last category of the main voice menu of the OTP Bank call center is “Other products and services” under number. There are no subsections here, so there is a direct connection with a contact center employee.

How long does it take to wait for operators to respond?

The OTP bank call center is not so overloaded that users wait 20-30 minutes for an operator to answer them. The usual response time rarely exceeds 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This happens most often during rush hour. This period lasts daily from 16:00 to 20:00. This often happens on Fridays until late in the evening.

Disadvantages of the OTP contact center

When calling the OTP Bank hotline and subsequent connection with the operator, the system does not inform the client of the approximate waiting time, stating only that phone call The first available operator will answer. In most other banks, the client is informed of at least the approximate waiting time for an employee’s response, and this is much more convenient.

The biggest disadvantage of the OTP bank hotline is that the client will not be able to return to the previous menu by pressing any key (# or * in other banks). This is simply not provided for in the OTP Bank voice menu.
If the client makes a mistake and selects the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if he does not select any of the categories 2 times in a row.