OTP Bank offers a wide range of services, including lending services. You can find out the debt balance in six ways: through a mobile application, SMS banking, online banking, using a mobile application for borrowers or at a branch of a banking organization.

The OTPdirect personal account is a functional and round-the-clock service that allows you to view the status of your account or loan, as well as pay for housing and communal services, etc. At https://direkt.otpbank.ru you must enter your login and password, which are issued when signing the loan agreement. The service is provided free of charge.

Find out the balance of debt through the OTPdirect application

Bank clients can download for free mobile application"OTPdirect" on your tablet or phone. The program is a service similar to online banking. You must use the same login and password as for online banking.

We use SMS banking

If there is no Internet connection, you can use SMS banking. The service allows you to obtain all the necessary information. The borrower should simply send an SMS message to the short number 5927. The message must contain the text: CREDIT or CREDIT.

If there is a need to gain full access to the SMS banking service, then you need to send the text “HELP” to the short number.

Checking debt in the OTPcredit application

The following options will be available to the borrower:

1. Familiarization with the exact amount of the loan and the number of days remaining until the date of the next payment.
2. You can find out the borrower's account details and other information necessary to repay the debt.
3. View detailed map, which indicates the terminals and points where you can make payments.
4. Payment tracking by loan agreement using a detailed schedule.
5. Setting up notifications about the need to make the next payment.
6. You can view information about the terms of enrollment and the amount of commissions.
7. Repaying debt from a mobile device account.

The convenient application can also be downloaded to your mobile device through the official Google Play and AppStore stores using the links below.

At the OTP Bank branch

OTP Bank is serious banking organization, known throughout Russia. To attract more potential customers and maintain good relationships with existing borrowers, the company uses this type of customer communication such as hotline OTP line Jar.

OTP Bank hotline phone numbers

• 8 800 100-55-55 - free telephone hotline of OTP Bank for calls within Russia
• 0707 - free short hotline number for calls from mobile phones
• 8 800 200-70-09 - telephone number for technical support of legal entities

Hotline for credit products

OTP Bank positions itself primarily as an organization offering lending services. The bank has many offers for clients. Clients can find out about lending issues at the following numbers:

• 8-800-200-70-05 - the operator will inform the calling client about the features of the consumer loan.
• 8 800-200-70-01 - credit card owners are served by number, and cards are issued for those who want to get them.
• 8-800-100-55-55 - the operator will tell the client about the possibilities of obtaining a loan, which can be taken out in cash. Here you can also get information on deposits.

OTP Bank took into account that it is better to differentiate telephone numbers depending on the topics of requests, so that service occurs more quickly, and so that clients do not have to wait a long time for a response and are constantly redirected from one consultant to another.

What issues can be resolved over the phone?

Operators help clients resolve various issues. Among them, it is worth highlighting the features of processing and repaying loans. Operators will announce a list of documents required to obtain a loan, information about the dates and amounts of loan payments, features and types of deposits that the bank has. Customers will also be told about sizes interest rates and about the specifics of credit card servicing. Operators respond quickly and clearly, and the majority of clients are satisfied with their work.

Call costs

Calls to the main OTP Bank hotline number (code 800) are free.

If a client from Moscow calls a local number (code 495), there will be differences. There will be no charge for calling from a landline. If communication is carried out via mobile phone, then the fee will be as much as the mobile operator charges (according to the established tariff).

It will also be useful for clients to know that OTP Bank has a special short toll-free number 0707 . Calls to it are always free for everyone. Not all clients know about the existence of this number, so it is much easier to call it than through others.

Alternative communication channels of OTP Bank

Like any company that cares about the comfort of its customers, OTP Bank has provided variations in communication methods. Firstly, the client can write to the bank’s email address, which has two addresses:

• [email protected]- for most questions.
• [email protected]- Internet banking issues.

In addition to e-mail, the client can contact OTP Bank consultants via Skype. Finding an account is easy - just enter otpbank_russia in the search bar. The bank also has an account on the social network Twitter. And the last way is to go to the bank’s website and, in a special section, fill in the fields with information about your full name, passport data and write a question to which you would like to receive an answer from a consultant.

Structure of the voice menu of the OTP Bank hotline

Hotline OTP Bank does not immediately transfer the client to the operator. First you need to select the section you are interested in. There is a voice menu for this.

Digit 1

Information on cards is provided here. The section contains subsections:

• Card blocking.
• Card activation.
• Setting a PIN code.
• Financial information on cards.
• Conditions for issuing cards.

Digit 2

In this section, clients can find out information on loans and credits. There are also subsections:

• Credits and loans at retail outlets.
• Cash loans and non-targeted loans.
• Conditions for processing credits and loans.

Digit 3

All about deposits.

Digit 4

Other OTP services jar.

Despite all the advantages OTP services bank, the hotline voice menu has a rather big drawback. The client cannot return to the previous section by pressing any button. Unfortunately, this option is not provided. If a customer accidentally clicks on the wrong section, he will have to hang up and call the hotline again.

Bank clients often have various questions about the possibility of conducting transactions, as well as the operation of various services. To obtain detailed answers to such questions, you must consult with a specialist from the organization. That is why banks create many ways of convenient and fast communication. This article will present all the ways to contact, as well as how to call a free operator?

The presented organization takes care of its clients and has distributed the phones of its operators specifically for them in such a way that each phone is intended for some banking service.

How to call the OTP Bank operator? Thus, if you need to get an answer to a certain question, you need to select the appropriate operator and call him at the following number:

• To resolve issues related to obtaining or repaying loans, dial the number - 8 800 200 70 05 .
• If you have any questions regarding credit cards, please dial the following number - 8 800 200 70 01 .
• For those who wish to open their bank account or take out a cash loan, the following telephone number is available - 8 800 100 55 55 .
• If your question is related to small business topics - 8 800 200 70 09 .
• Standard hotline phone number for Moscow and the Moscow region - 8 495 775 33 53 .
• Standard hotline phone number for St. Petersburg - 8800

Calls to all listed numbers are absolutely free.

Email addresses (email)

If you do not have the opportunity or desire to contact the operator via telephone, then you can send a question via email. has several email addresses, each of which is intended for specific banking services.

So, you can leave your message at one of the following addresses:

• [email protected]. This address is suitable for those clients who want more learn about bank products and services.
• If you want to consult about work online service, you can write by email - [email protected].
• For writing complaints against an employee You can send your claim by email - [email protected].

Emails are checked every day. However, a response can be expected within a few days, depending on the workload of the organization’s employees.

Free call from mobiles

How to call an operatorOTP Bank for free? As already written above, any calls to numbers that begin with numbers 8 800 - are performed free of charge.

Also, using your mobile phone, you can call a special number - 0707 , which is free for most carriers.

OTP Bank feedback form

When going to the website of the represented organization, the client can contact the organization by filling out a special form. This form is divided into two tabs at once: the first is responsible for receiving a response from employees of the organization, and the second is responsible for receiving necessary documents.

What you need to indicate in the feedback form:

• Client's full name who contacts the bank.
• Indicate whether you are a client bank or not.
• If you are a client, then you must indicate the contract number or bank card .
• Next you need to specify your email address(an answer will come to it).
• Then number is indicated mobile phone and passport details.
• After this it is indicated topic of appeal.
• Next you can enter the text of the appeal, to which you can also attach the necessary files.

Order production of documents on the website

If you need to order the receipt of any documents from the bank, you can do this without leaving your home. The document ordering process is as follows:

• Go to the site organizations.
• Go to the section "Ordering documents".
• Enter personal information.
• Further please indicate contact information and passport details.
• Select document type and submit your application.

5 ways to call and write to Tinkoff Bank free for the operator -

Support of OTP Bank in social networks

OTP Bank is constantly improving the way clients interact with the organization and provides all possible ways communications. So, you can ask questions that interest you not only by calling the hotline, email or using feedback, but also contact various in social networks.

Video: how to contact an OTP Bank specialist?

Many clients of the institution will need the OTP Bank hotline. But how to contact contact center specialists? Our article will offer several methods for users.

OTP Bank is quite large financial institution. Several advantages of the institution should be listed:

1. A wide range of services are offered.
2. The financial institution is quite reliable.
3. It offers attractive conditions to clients.
4. Has a good reputation in the market.
5. Develops new products.
6. Released a convenient application.
7. Provided customer support.
8. You can quickly contact specialists if necessary.
9. There are no problems when collaborating with an institution.

OTP Bank phone number: free to contact the operator

Today there are several ways to contact the operator:

• OTP bank hotline.
• Feedback form on the website.
• Write by email.
• Through social networks.
• In the application.

OTP Bank hotline phone number - free from mobile

Many clients use the hotline. This is a fairly simple way to contact the institution’s specialists. On this moment The organization provides several numbers, you can call them from a mobile or landline phone:

1. For loans at retail outlets - 8 800 200 70 05.
2. By credit cards – 8 800 200 70 01
3. For small businesses - 8 800 200 70 09.

OTP Bank phone number – loan hotline with operator

Telephone number for cash loans and deposits is 8 800 100 55 55.

When calling you will need:

• Wait for the operator's response.
• Report the reason for contacting after connection.
• Provide personal information to identify the client.

By email

Email is another method for communication. Some clients do not want to call the bank's OTP hotline. In this case, you can send a letter. Specialists will review your request and send you a response to the same address from which the mail was received.

Available contact addresses:

1. Consultation on products and services provided – [email protected].
2. Questions about the online service – [email protected].
3. If you want to leave a complaint, write to [email protected].

In social networks

• VK – @otpbank_ru.
• OK – @otpbank.russia.
• FB – @otpbank.ru.
• Twitter – @OTP_Bank_Russia.

In the application

The bank also has its own application. It allows clients to manage their account and obtain information of interest. Let's list the benefits of the program:

1. It's easy to learn.
2. It can be quickly downloaded from the official store.
3. The program has a stylish design.
4. It provides many useful features.
5. Updates and gets better over time.
6. You will be able to use the application comfortably.

You can download the program at official store. It is freely distributed and available to all clients. The application has a special point for contacting the bank; you need to go to it.

Feedback form

You can contact the institution through the feedback form. To do this you will need:

• Go to the portal https://www.otpbank.ru/.
• Find the “Contacts” section.
• It contains a form to fill out.
• Provide the requested information and enter your question.
• Submit your request for review.
• A specialist will contact you shortly and answer your questions.

The choice of method depends on how quickly you need to contact employees and which option is most convenient at the moment.

Advantages of OTP Bank credit card

OTP Bank credit card is a plastic card With in cash, which the bank kindly provides you. Thanks to this card, you have the opportunity to pay for purchases at supermarkets and receive money in cash at an ATM. For using the limit assigned to your credit card, OTP Bank charges interest, which must be returned along with the total amount of debt. Find out the amount owed credit account You can use the OTP bank hotline or via Internet banking.

The amount offered by OTP Bank is limited by the client’s income and may be slightly inflated due to positive credit history. A credit card has a significant advantage over a cash loan in that, if necessary, it is possible to get the required amount at an ATM, of course, within your personal limit. Specify expected credit limit you can contact us hot OTP phone jar. Therefore, there is no need to come to the bank and register new loan, wasting your precious time. There is no longer a need to carry a large amount of money in your wallet to make a large payment. The likelihood of losing money or having it stolen from your wallet is reduced to zero. Even if the card is stolen, it is not possible to withdraw your money, since they can be blocked at any time of the day, and even over the phone. However, scammers can pay with it in a store, and it is important to know about this; by promptly informing the bank via the hotline, you will save your funds.

The main advantage of this banking product, like a credit card, is considered Grace period. This is a time period during which OTP Bank does not charge the client interest for the use of monetary resources. Usually it ranges from 20 to 60 days. All banks individually consider the grace period for their credit cards in accordance with credit policy this financial institution. If during this period you managed to return the money to the bank, then the bank will not charge interest for using the limit.