You need to change the phone number that you indicated when concluding an agreement with OTP Bank and which is used for a) authorization when calling the bank, b) when authorizing in the personal account of the OTP bank, to a new one, because your number has changed. How will you do it?
A) Try to change it via chat with the bank(as in Tinkoff) in the application(as in Alfabank, Raiffeisen Bank, Sberbank)? (not correct. Get the operator's response that "you can change the phone number during a personal visit to the bank, the addresses and schedule of branches by the link" - go to ***).
b) Will you go to the bank branch, of which there are only 12 in the city, after the end of the working day (after 18:00) but before the closing (until 21:00) of the branch, as indicated on the website? (not correct: there is no form, the application is accepted from your words, and the bank employee who can carry out the number change operation works exclusively until 18:00, like all normal people who, after work, can just go to the bank).
V) Will you use alternative methods (there are none), call the call center?(wrong: alternative options no, but by calling the call center you will give your code word, passport details, date of birth, what color are your underpants, when was the last time you ate and what, after that you will be asked about the purpose of your call and they will answer that they cannot help you, go to the bank branch).
G) You managed to pass the quest above, by some miracle you managed, as it seems to you, to change the phone number (let's say you caught the clerk before 18 o'clock), waited 10 days allotted by the bank for this procedure, now everything is fine? (No, because when you call 0707, the bank's IVR system recognizes your number, you are addressed by your first name, but when you ask to give you a login and a password from the personal account, they cannot give it to you, because the bank employee made a mistake and did not add (+) before the phone number, and they can send the password only if the phone is specified correctly.) Wait 30 days.

How to change the phone number if a bank employee made a mistake when entering it into the database and forgot to add (+) before the number? that is, in the database it is written as 79991112233, but it should be as +79991112233.
Options:
1. Contact a bank branch before it closes. and hear again that the employee who can do this is working until 18:01, and you have arrived at 18:01
2. Ask for an application form to leave it at the bank, and the employee who works until 18 o'clock added +? no - there is no form, although you clearly remember that when you changed the number for the first time, you filled out some kind of form.
3. Call the call center to ask to add + to the number through the operator on 0707? No, because you cannot contact the operator by this number, the maximum is to block the card.
4. log in to the personal account and change the number on your own? No, what are you - you do not have a login and password from the personal account, because they cannot send it to a phone number.
5. Maybe the technical officer of the bank needed to write a program so that it was impossible to register a number in the wrong format? Pfff... what the fuck am I writing, it doesn't happen like that.
6. When contacting the address [email protected] ask to add a plus sign to the number and after 1 minute enter the personal account? Pf .. who needs it? You will receive a response that your appeal has been registered and wait 30 days.

The bottom line is that no one can change the number, they cannot accept the application, the schedule is drawn up in such a way that not a single normal working person will get into the bank without prejudice to work, there is no protection against elementary errors when entering data, "the fool himself"!

OTP Bank 30.01.2020 6:35

Dear Vitaly,
Thanks for your feedback.

Thank you for being interested in the product of our Bank.

To date, I have done work to correct the error that has arisen.
You have previously registered a review https://www.site/services/responses/bank/response/10340653/ to which you were provided with a response after a full check.

On behalf of the Bank, I would like to apologize for the inconvenience caused.

• Branch address: Moscow, Volgogradsky prospect, 98 k2 st2 map
• Department phones:

Preobrazhenskaya Square, 6

• Branch address: Moscow, Preobrazhenskaya square, 6 map
• Department phones:+74957754775 [24/7 hotline], +74952288040

Running, 24

• Branch address: Moscow, Begovaya, 24 map
• Department phones:+74957754775 [24/7 hotline], +74959460047 [multichannel]

Leningrad highway, 16a st1

• Branch address: Moscow, Leningradskoe shosse, 16a st1 map
• Department phones:+74957754775 [24/7 hotline]
• Working hours: Mon-Fri: 09:00 - 21:00, Sat, Sun: 10:00 - 18:00

Profsoyuznaya, 43 k1

• Branch address: Moscow, Profsoyuznaya, 43 k1 map
• Department phones:+74957754775 [24/7 hotline], +74997446330, +74953322610
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Zemlyanoy Val, 39/1 st1

• Branch address: Moscow, Zemlyanoy Val, 39/1 st1 map
• Department phones:+74957754775 [24/7 hotline], +74996815400
• Working hours: Mon-Fri: 09:30 - 20:00, Sat, Sun: day off

Lyusinovskaya, 39 building 5

• Branch address: Moscow, Lyusinovskaya, 39 st5 map
• Department phones:+74957754775 [24/7 hotline], +74957556994
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Myachkovsky boulevard, 1

• Branch address: Moscow, Myachkovsky boulevard, 1 map
• Department phones:+74957754775 [24/7 hotline], +74953478111 [multichannel], +74953478311 [multichannel]
• Working hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: day off

Mira prospect, 74 building 1

• Branch address: Moscow, Mira prospect, 74 st1 map
• Department phones:+74957754775 [24/7 hotline], +74956311723
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Smirnovskaya, 16

• Branch address: Lyubertsy (Moscow region), Smirnovskaya, 16 map
• Department phones:+74957754775 [24/7 hotline], +74957754775 [ext. 5601, 5602, 5603]
• Working hours: Mon-Fri: 09:00 - 21:00, Sat: 10:00 - 18:00, Sun: day off

Leninsky prospect, 93

• Branch address: Moscow, Leninsky prospect, 93 map
• Department phones:+74957754775 [24/7 hotline]
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Yana Rainis boulevard, 2 k1

• Branch address: Moscow, Yana Rainis boulevard, 2 k1 map
• Department phones:+74957754775 [24/7 hotline], +74952239696
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Michurinsky prospect, 21

• Branch address: Moscow, Michurinsky prospect, 21 map
• Department phones:+74957754775 [24/7 hotline], +74957340166, +74957340177
• Working hours: Mon-Fri: 09:30 - 19:00, Sat, Sun: day off

Koroleva avenue, 28a

• Branch address: Korolev (Moscow region), Koroleva prospect, 28a map
• Department phones:+74957754775 [24/7 hotline], +74986012373, +74959800389, +74959800388
• Working hours: Mon-Fri: 09:30 - 20:00, Sat: 10:30 - 17:00, Sun: day off

Marxist, 3 st1

• Branch address: Moscow, Marxistskaya, 3 st1 map
• Department phones:+74957754775 [24/7 hotline], +74952288034
• Working hours: Mon-Fri: 09:00 - 21:00, Sat: 10:30 - 17:00, Sun: day off

OTP Bank got its name from the national savings bank of Hungary (Országos Takarékpénztár) founded in 1949. In early 1990, the bank was reorganized (public company), and in 1995 privatization was carried out. The head office of the bank is located in Budapest (Hungary). Governs financial institution board of directors headed by Sandor Chani.

After privatization, the bank began active work to win European market and in particular Eastern Europe. Subsidiaries of the company are located in Russia, Ukraine, Croatia, Serbia, Romania, Montenegro, Slovenia, Bulgaria and Slovakia.

The convenience of using the bank without leaving home is undeniable. You can always know about all the movements of funds, control the repayment of the loan, and also know about interesting offers from the bank. Using a personal account allows you to:

• view account balances or debts assigned to the client;
• generate account statements for the required period;
• make payments or make transfers, both in your bank and to accounts in other banks;
• keep track of loans find out about the debt, make an extract, find out how the body of the loan is repaid;
• open a deposit, monitor its status, replenish from other accounts;
• pay utility bills from your account.

And in order to start using Internet banking, you need to follow a few simple steps. Official website of OTP Bank otpbank.ru

In fact, the client receives all the data about the site after registration. It is enough for him to enter the address of the site in the search engine, and he immediately gets to the desired page. The login data is the number of the card or agreement with the bank and the password that you assign yourself. You can also use SMS confirmation on your phone, which will contain a password.

Mobile application OTP Bank

Considering that today many bank customers use electronic gadgets, the bank has developed a special mobile application that allows you to keep abreast of the status of your accounts or make payments around the clock. The mobile application is developed for Android and Iphone OS, which must be downloaded to your tablet or smartphone. Download official OTP application The bank can be found at the links below.

Registration number: 2766

Date of registration by the Bank of Russia: 28.03.1994

BIC: 044525311

Main state registration number: 1027739176563 (11.09.2002)

Authorized capital: RUB 2,797,887,853.10

License (date of issue/last replacement) Banks with a basic license are banks that have a license with the word “basic” in the name. Other operating banks are banks with a universal license:
License to attract deposits and placement of precious metals (27.11.2014)
General license to exercise banking operations (27.11.2014)

Participation in the deposit insurance system: Yes

OTP Bank in Moscow offers a wide range of services. On our website you can find out where to open a deposit, apply for a credit card. Separately, there is information on loans and addresses branches of the OTP Bank in Moscow.

For those who have not yet decided on a bank, we suggest comparing the rating with other popular institutions in terms of assets, loans, assets and deposits. Using the service, you can find out where the nearest OTP ATMs Bank in Moscow. Users can also choose a branch that offers a range of services for servicing legal entities.

OTP Bankrefers to financial OTP group Group and is one of the 50 largest banks in Russia. It has over one and a half million clients.

The key activity of this financial institution is lending and other banking services for individuals.

OTP Bank takes 2nd place in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th place in the market credit cards(Frank Research Group as of April 1, 2018). OTP Bank is a member of the system compulsory insurance deposits.

Part of the OTP Group is international project touch bank is a retail digital bank providing financial products and services through personal online account and mobile application.

"OTP-bank" has repeatedly become the best in various categories of competitions "Financial Olympus" and "Financial Literacy".

In addition, the bank is a member of the Association of European Businesses, Banks of Russia, a member of the deposit insurance system, stock market and other non-profit organizations.

The plans of OTP-Bank include partnership with three million satisfied customers, building a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the top twenty most rated banks in the country.

Bank of dynamic development also in other countries , including in Ukraine.

For January, 2020 in the city of Moscow 18 branches and 17 ATMs of OTP Bank work.