Entrance to Personal Area OTP Bank is carried out by login and password, and allows you to easily manage your finances. At the same time, remote service is not the only and optional element when using OTP Bank products.

How to enter the personal account of OTP Bank?

Personal account OTP client The bank is located at . As you can see, the personal account is combined with the proprietary OTPdirect system, which allows you to make transactions with your accounts and cards directly via the Internet. To enter the account, you should use the login and password given to you when concluding an agreement with the bank. Be sure to keep your login and password in a safe place, as well as the contract itself - this will help to avoid problems when restoring access to your account. Through this section site, you can make payments and monitor the status of a bank account at any time of the day.

Registration in the personal account of OTP Bank

Registration in the personal account of OTP Bank makes sense only if you are already a client of the institution and want to use remote service. To do this, when concluding the main contract, you inform the manager about the desire to use the Internet account to manage your accounts. A short procedure for concluding an additional contract will open up opportunities for you to pay for services and goods from anywhere in the country in just a few clicks! Please note: using the system remote service not necessary for all bank customers, but can greatly simplify many card transactions.

How to connect a personal account of OTP Bank?

Direct connection of a personal account is made through a personal computer with Internet access. You receive your permanent login for the account and OTPdirect from the bank employee. You can also call 8-800-100-5555 if you have already signed a contract. It is important to register your permanent number mobile phone, because it is there that an SMS with a password for the first entrance to OTPdirect will come. Later you can change the password according to your preferences. In addition to the main password, there is also a temporary one, which is generated anew each time you enter your account and sent to your phone automatically.

OTP Personal Account - Login

To enter the account, use the login and password given to you when concluding an agreement with the bank. Be sure to keep your login and password in a safe place, as well as the contract itself - this will help to avoid problems when restoring access to your account. Through this section of the site, you can make payments and monitor the status of your bank account at any time of the day.

Login to your personal account by the number of the OTP bank agreement

If you have forgotten your login, you will not be able to log into the Internet bank using the contract number. After three incorrect login attempts, your account will be automatically locked out. You can recover your password without visiting the bank office. To do this, click on the "Forgot password" link, which is located next to the login and password fields. You will need to indicate the code word chosen before concluding an agreement with the bank, as well as provide the number OTP cards jar. If the information is correct, a new password for entering the Internet bank will be sent via SMS to your phone number.

Password recovery

For remote customer service, there is a personal account of OTP Bank, which is located at direkt.otpbank.ru.

Login to the Internet bank OTP Bank

If you are the owner of any banking OTP product and want to connect to Internet banking, the first thing the service provider advises you to do is call the hotline 8-800-100-55-55 and check if OTP Bank is already connected online.

The fact is that when registering a banking product, customers usually immediately connect their OTP Direct personal account, but they do not immediately notice that they were given a login and password. Therefore, the necessary information is lost.

If the Internet bank is connected, then the operator will dictate your login, and the password for the initial login to your personal account will be sent to the number connected to the banking product. If the service is not connected, then you will have to visit a bank branch to conclude an agreement on the use of the OTPdirect personal account - you will need a passport.

After registration is completed, you can enter your OTP Bank personal account using your phone number. If the account password is forgotten, the user is provided with a password recovery form.

Password recovery

Personal account: button "Forgot your password?"

You will need to enter a code word and card number. If there is no access to the card, then recovery is carried out only by, where the client will have to confirm his identity in other ways in a conversation with the operator.

Personal account: access recovery

Attention! Before you start actively using your personal account, it is strongly recommended that you familiarize yourself with the precautionary measures. All recommendations from the bank are available in the "Beware of scammers" section.

Personal account: Help "Beware of scammers"

Possibilities of a personal account

After logging into the personal account, the client gets access to the following functions.

Tracking information on available banking products

Personal account: keep track of your cards

• loan payment schedules, debt amounts and repayment terms;
• opening and closing deposits, replenishment of the deposit balance, if provided for by the terms of the agreement;
• statements of expenses and receipts on credit cards, card blocking;
• detailing on debit cards and SMS-banking;
• request for details for transferring money.

Online payments and transfers

Personal account: make payments and transfers.

• commission-free replenishment of the mobile account;
• transfers to cards of any banks;
• payment of utility bills;
• ruble and currency transfers to accounts of other banks;
• intrabank transfers;
• replenishment of electronic wallets.

Templates and auto payments

Personal account: create templates and auto payments

The frequency is flexibly configured - by specific numbers, once in a specified period. And the templates in your personal account will help you quickly pay from a mobile application, where it is troublesome to fill in the details again.

Personal account: security and technical requirements when working with OTPdirect

All Internet banking transactions are encrypted, and transactions are confirmed by SMS codes sent to the attached mobile number. The user is required to take additional precautions:

• notify the bank in a timely manner of changing the mobile phone number;
• do not give your username and password to anyone;
• monitor account statements in order to notice unauthorized transfers in time and take action.

Mobile bank OTP Bank - OTPdirect

In addition to Internet banking, the user receives mobile bank from OTP Bank. The application is available in Play Market for Android and AppStore for iOS.

Login to your personal account OTPdirect from your phone

You won’t have to re-register to enter your personal account from a mobile phone - the same login and password are used for authorization as in the full version for a computer. Login is confirmed by SMS password.

SMS confirmation of entering the personal account OTPdirect

The main screen of otpdirect displays current banking products and an express statement of recent transactions.

OTPdirect main screen

Additionally, you can generate a statement for any period on a separate card or account.

History of operations in OTPdirect

In addition, through a mobile application in your personal account, you can make any transfers and pay for services, including using templates for previous operations. It is highly recommended to install a good anti-virus program on your phone to keep the funds in your account safe and keep your banking data confidential.

List of available OTPDirect functions

SMS bank from OTPdirect

For instant service and making payments, an additional SMS-banking service is available, which should not be confused with a mobile application. SMS-banking is a set of commands that can be sent to the short number 5927, thereby giving OTP Bank order to carry out the operation.

Main page of SMS-bank OTPdirect

The full list of commands is given on the website at the link https://direkt.otpbank.ru/sms-bank. However, it is more convenient and efficient to request this list in SMS format and save it on your phone. This feature is only available on .

Internet bank "OTPdirect"

We make communication with the bank easier! You no longer need to come to the office or call the help desk - you will find all the information on the accounts and will be able to make payments and transfers from your computer.

MONITOR YOUR BILLS, CARDS AND CREDITS

In OTPdirect internet bank you can get all the necessary information on the movement of funds and account details.

MAKE PAYMENTS AND TRANSFERS ONLINE

Pay bills and services without leaving your home.

Even if you have not found the provider you need, we can leave us a request to connect it, and we will do our best to fix this problem!

CREATE TEMPLATES AND REGULAR PAYMENTS

We suggest creating templates and recurring payments with which you won't forget to pay mandatory invoices and won't lose important details.

For example:

With OTPdirect, any payment will only take a couple of minutes!

CONNECT INTERNET BANKING TODAY!

Any client of the bank can connect to the OTPdirect Internet bank - it's completely free. Also, we do not charge a subscription fee for accessing the service. You pay only for some services, for example, a transfer to another bank. Moreover, such a transfer will cost less than if you come to make it to the branch.

To start using Internet banking, you must have OTPDirect connected. You will also need a username and password.

No login and password? Perhaps the Internet Bank is all connected!

• Call 8-800-100-5555 and find out your username.
• The operator will send you a password for the first login to the Internet Bank to the registered mobile phone number.

Please note that the help desk operator may ask you for passport details and a code word.

OTPdirect is not connected? You can get access to Internet banking today! To do this, it is enough to do 3 simple steps:

• Visit any OTP department Bank and conclude an agreement for OTPdirect. It's easy - you only need a passport!
• The login will be given to you by the employee of the department. The password for the first login to the Internet bank will be sent via SMS.
• Go to the bank's website and enter your username and password in a special window. When you first log in, the system will prompt you to change your password.

SAFETY AND TECHNICAL REQUIREMENTS

When working in Internet banking, all transmitted information is encrypted, so its use is safe. All external transfers are confirmed by SMS codes that will be sent to your mobile. Without a confirmation code, money will not be debited from your accounts.

The minimum requirements for your computer to use Internet Banking are:

• Modern browser;
• Stable internet connection.

The system uses pop-up windows and pages that open in a separate window, as well as automatic page refresh. For the application to work correctly, make sure that these features are not disabled in your browser.

For more information on working in OTPDirect, open or download the “OTPDirect Internet Bank Instruction”, which describes in detail the operations that can be performed in the Personal Account.

OTP Bank- one of the largest retail banks. The bank belongs to the Hungarian group of companies of the same name. The main activities of the bank are: POS lending, credit cards, cash loans, as well as accepting deposits from the public. The bank issued its first loan in Russia back in 2003, the bank's financial rating is estimated as stable. The bank has a developed network of branches in Moscow, as well as in large cities of the country.

The personal account is the center for managing the client's financial assets. Login to the office is carried out remotely using a computer and login identifiers - login and password. The username and password for logging in is usually given to the client. financial organization when opening any financial product in a bank: an account, a deposit, a loan or a bank card.

To enter your personal account, you must go to the official website of the bank at https://www.otpbank.ru/ and in the upper right corner click the "Internet Banking" button. The system will redirect you to the login page for your personal account, where you need to enter your login and password received during registration and click the "Login" button.

Login to enter OTP Bank is your bank service agreement number or card number in 16 digit format. A temporary password for the first login to your personal account will be sent to your phone via SMS.

If the data is entered correctly, the system will redirect you to the main page of the OTP Direct personal account. We advise you to immediately change the temporary login password when you first log into the Internet bank ( it is only valid for 3 months from the moment you receive the SMS!) to permanent for safety reasons.

Be careful when entering your username and password! The client is given three attempts to log into the Internet bank! After the 3rd unsuccessful login attempt, your login will be blocked and access will be restored only by phone hotline or during a personal visit to a branch of a financial institution.

OTP Direct is a convenient way to manage your accounts and cards remotely.

You will see a page with a user-friendly interface, where all functions are divided into tabs for convenience:

1. My products (your cards, loans, deposits and accounts)
2. Opening a deposit (opening a deposit online)
3. Special offers (personal offers from the bank)
4. Settings (settings for your personal account and login security)

To connect your personal account OTP Direct, you need to become a client of the bank. To do this, you may have one of the financial institution's banking products open.

Registration of a personal account is carried out in any branch of OTP Bank. To do this, you need to write an application for connecting the Internet Banking service, present your passport to a bank employee and wait for a sealed envelope with a username and password to be received.

If you don’t remember whether you registered in the system or not, you can call the bank’s hotline at 8-800-100-55-55 and clarify whether you have been assigned a login. The contact center employee will need to provide passport data and a code word (used when calling the contact center to identify the client).

If you are lucky, the operator will remind you of your login, and the password will be sent via SMS to the mobile phone specified in the banking service agreement.

There is no subscription fee for using the Internet Banking service.

If you are unable to log in to your personal account, then we advise you to check the correctness of the entered data: the reason may be the wrong letter or number, the keyboard layout, or the pressed Caps Lock key. After three attempts of unsuccessful login attempts, your account is blocked and you need to use the password recovery function. To recover the password from the OTP Direct personal account, there are several solutions:

1. Restoring access by calling the bank's hotline 0707 ( the most convenient and fastest option)
2. Restoring access to a bank branch
3. Password recovery on the OTP Bank website ( the function is not working since September 14, 2018 )

Let's look at each of these methods in more detail.

Option 1. The password can be recovered by a special phone number of the bank 0707 : the contact center employee will need to provide passport data, card number and code word. After verifying the data and establishing your identity, your phone will receive a one-time password to enter the online banking system.

Option 2. The easiest way to get a new password for your personal account is a personal visit to the branch of OTP Bank. You must have a passport of a citizen of the Russian Federation with you. Upon arrival at the branch, you must ask the employee to give you an application form for restoring access to the OTP Direct Internet Banking service. Once the application is accepted, you will be given a new temporary login password.

Option 3 (non-working method). Password recovery on the bank's website. To restore access to OTP system Direct, go to the login page for your personal account at https://direct.otpbank.ru/ and click the "Forgot your password?" button. The system will redirect you to the access recovery page, where you must enter the code word and card number in 16 digit format. If you do not have a card, then click on the link "No card number?" to the right of the card image. and instead of its number, enter your full name, date of birth, series and passport number and press the "Continue" button.

If the data is entered correctly, a new one-time password for entering SMS will be sent to your mobile within a few minutes.

Recover your password in any way convenient for you from the ones listed above.

Mobile application OTP Bank

OTP Bank has a mobile version of its personal account - this is the OTP Direct mobile application. Applications replaces all those familiar functions that are in the personal account of a bank client. The mobile application is provided free of charge and is available for users of mobile devices based on iOS and Android.

To enter the mobile application, use the login and password received during registration OTP services Direct. After the first login to the application, you can set up subsequent logins using a 4-digit digital password.

The following features will be available to you in the mobile app:

1. Detailed information on your banking products, viewing account and card statements
2. Transferring money to another bank using free details
3. Bank transfer between your accounts or to the card of another bank client
4. Implementation of control over a credit card or loan: information on the amount of debt, the date of the next payment, a complete payment schedule
5. Blocking access to OTP Direct
6. Change login and password to login
7. Changing SMS notification settings

To install a mobile application, go to the application store of your device and enter "OTPDirect" in the search bar. In the results, a card with the bank's corporate logo and the same name should appear. To download it to your gadget, click the "Install" button and wait for a new icon to appear in the device menu.

OTP Bank is considered one of the largest banks in the Russian Federation, which belongs to the group of Hungarian financial institutions of the same name. The bank's activities are aimed at lending to individuals and legal entities, the issuance of plastic debit and credit cards, as well as the acceptance of deposits. The financial institution began its activity in 2003, and its financial condition rated as stable. The bank has branches both in Moscow and in large settlements countries.

The user's personal account is a special space where he can manage his money and use the services of the bank remotely: all this is provided to the client by the Internet banking service. You can log in to your profile remotely through a computer connected to the Internet. And the login and password for entering the system are issued to the client when registering specific banking services, for example, when opening an account, issuing a card and a deposit, etc.

To log in to your personal account, you need to go to the main page of the financial institution at https://www.otpbank.ru/ and click on the "Internet Banking" button. Next, you will go to the authorization page, where you need to type your username and password.

As a login to enter your profile on the site, use the number of the banking service agreement or the number plastic card client.

A temporary password for logging into the profile for the first time is sent to the client's mobile phone number. In this case, the temporary password is valid only for 3 months from the date of its receipt. It is recommended that immediately after entering your personal account, change it to a more complex combination for security purposes.

If all the data has been entered correctly, the system will log in to your personal account. At the same time, you need to be careful.

To enter a username and password, the client is given 3 attempts. After 3 unsuccessful login attempts, the client's login will be blocked, and it will be possible to restore access to your account only by calling the customer support service or by visiting a bank branch in person.

OTP Direct (Internet bank OTP Bank) - convenient and fast way managing the client's funds remotely. Here you can use the services of the bank without leaving your home, and for the convenience of customers, special sections have been created:

• My products - in this section, the client can get information about his cards, deposits and accounts;
• Opening a deposit - in this section you can conclude an agreement bank deposit in online mode;
• Special offers - here you can find discounts and promotions of the bank, as well as its Special offers for a particular client;
• Settings - in this section you can see and change the settings of your profile on the company's website.

Registration of a personal account in OTP Bank

To start using OTP service Direct, you must be a client of this financial institution. It is enough to use one of its services, for example, open an account or order a plastic card.

You can register a personal account at any branch of the bank. For this purpose, it is necessary to fill out an application of the appropriate form. The bank branch will also require your passport: do not forget it. After filling in all the necessary papers, you will be given an envelope with a username and password inside.

If you do not remember exactly whether you went through the registration procedure for your personal account or not, you can call the customer support service at 8 800 100 55 55 and find out if you have your login in the system. In this case, the call center employee needs to provide his passport data and a code word to go through the client identification procedure.

If you have been registered, the support operator will remind you of your login, and the login password will be sent to your mobile phone number. There is no subscription fee for using the Internet banking service.

If the client is unable to log into his account, then first you need to check whether all the authorization data have been entered correctly. If the client does not remember exactly his password, it is better not to try to enter it: after 3 unsuccessful attempts, the system will block access to the user's account. Accordingly, it is better to use the password recovery option. To resolve this issue, there are several options at once. In particular, you can restore access to your profile by:

• by calling the hotline of a financial institution (0707);
• at a bank branch;
• on the website of the financial institution, but this option closed as of 09/14/2018.

Option 1. You can recover your password to enter your personal Internet banking account by phone hotline 0707. For this purpose, the operator needs to name his passport data, plastic card number and code word for user identification. After verifying the data and identifying the user, a one-time password will be sent to his mobile phone number to enter the system, which should be changed immediately after regaining access to your account.

Option 2. Access to a personal profile on the website of a financial institution can also be restored by visiting one of the bank branches. In this case, again, you must have your passport with you. An employee of a financial institution will fill out a special application form, and after signing it, the client will be given an envelope with a temporary password, which is also recommended to be changed after regaining access to your account.

Option 3. Of course, this method does not work, but it is also available. To recover your password through the website of a financial institution, you must follow the link https://direct.otpbank.ru/ and click on the "Forgot your password?" button. Next, the user will be redirected to the access recovery page, where you must specify the number plastic card and code word. If a particular user does not have a plastic card, then instead of its number, you can enter the user's full name, date of birth, passport number.

After entering all the necessary data, an SMS will be sent to the user's number with one-time password, which, as in previous cases, must be changed immediately after entering your personal account.

The client can choose the most convenient way for him to restore access to his account.

For convenient servicing of its customers, the bank has also developed a special mobile application that allows you to use the services of a financial institution not only using a computer, but also through a mobile device connected to the Internet. The mobile application can be downloaded completely free of charge to all those customers who have devices based on iOS and Android.

To enter the mobile application, the user must enter his login and password from the Internet bank on the website of the financial institution. After the first successful login to the mobile application, you can set up a short password and use it for further logins.

The following functionality is available to the user in the mobile application:

• obtaining detailed information about banking services issued to these users;
• translation Money both between own accounts and to accounts of third parties;
• obtaining information on credit card or credit, including the amount of debt and the timing of its repayment;
• blocking access to OTP Direct;
• change login or password;
• changing SMS alert settings, etc.