Sberbank offers clients to work with accounts via the Internet and control movement on them by generating statements.

The document is a report on transactions carried out on client accounts for a given period. It is formed in two versions:

• The abbreviated version “mini” represents information about the 10 actions performed most recently. The data contains the date and time of the transaction, the name of the transaction and the balance. The service is provided free of charge.
• The extended option involves generating a report for the time from the moment of opening, or for the period required by the client. In addition to the basic data (date, amount, name of transaction, balance), the addresses of points where payments were made using the card are additionally indicated. Information is provided free of charge for a year. There is a fee for the service of providing information that is more than a year old. The cost of the service depends on the selected option for ordering an extract.

How to view a card statement

For the convenience of customers, several options for obtaining information have been created: online, through a visit to the bank, using ATMs, by phone.

Through Sberbank online

This is a simple, convenient and free way. Available for registered users of the service.

To generate a document, follow these steps:

The document contains information about transactions, balances, and debt information.

We generate an extract through the mobile application

Transaction information via mobile app provided to those clients who have a mobile bank installed. The principle of its operation is similar to the Sberbank-online module.

To receive the report, you must complete the following steps:

1. Log in to the system.
2. Select account.
3. Press the "History" button.

In this way, you can view 10 transactions; if you want to view the movement for an earlier period, then press the “Full” key Bank statement", located at the end of the list. Data can be obtained for a week, 30 days or other required period. Information about the date of payment, its amount and the name of the service is available through the mobile application.

ATM statement

You can obtain information through ATMs and bank terminals.

The service is provided for a fee, its cost is 15 rubles. for one report (the fee is debited immediately after the report is generated). The formation period is up to three months.

The procedure is as follows:

1. Insert the card into the terminal and enter the PIN code.
2. Enter the “Personal Account, Information and Service” menu.
3. Select the “Get mini-statement” item.
4. A document is generated and a receipt is printed with data on transactions for the last three months.

Mobile bank

For users mobile banking The function of obtaining information via SMS is available. This provides data on the last 10 transactions on the account.

Procedure:

1. Log in to the Sberbank online mobile application.
2. Send an SMS with the text “History (02), account number (last four digits)” to number 900. For example, *900*02*1234#. If only one account is linked to the card, then you do not need to enter its number.
3. The response message will contain a mini-statement indicating the date, amount, name of the transaction and the balance of funds.

The cost of the service is 3 rubles, they are written off immediately after receiving the data.

We find out information about the movements of funds from the operator by phone

If you urgently need to know about the latest transactions, but do not have the Internet at hand, you should call the Sberbank contact center at 8-800-555-55-50.

In order for the operator to provide information about movements on the account, you will need to provide, in addition to your contact information, .

At a bank branch

If you need to obtain an officially certified document, contact the nearest Sberbank branch. You must have your passport with you.

The document will be generated directly at the bank, certified by an authorized person and stamped.

For the last 12 months, the service is provided free of charge; earlier information is provided on a paid basis.

If the client wishes to receive information on a regular basis by email, he can enter into an agreement for the provision of such a service.

Regular generation of statements allows you not only to have information about all movements on card or other bank accounts, but also to control their progress and confirm the fact of a transaction. Additionally, this is a way to protect against scammers.

What is a bank statement - This is a special document that can be obtained from the bank, and with the help of which you will receive reliable information about your personal account. With its help, you can also find out when and how much money was received from your account.

How to get a bank statement?

If you want to receive a statement from Sberbank, then you have several options to choose from. In order to choose which method of obtaining an extract from Sberbank to use, calculate your free time and choose the most best option. The methods for obtaining an extract are as follows:

• By visiting the nearest Sberbank office, you can contact a free consultant for help. You can also get a statement about your personal account in a foreign language at a Sberbank branch. Requesting such an extract is quite popular among people to obtain a visa at the embassy;
• You can also receive a statement at a Sberbank ATM. This kind of statement is called a mini statement. It earned this name due to the fact that it is provided on a check, and information about the receipt of funds from your account is shown for the last 3 months. This method of obtaining a statement of your personal account is paid. Its cost is from 10 to 15 rubles;
• Via SMS message. People who have the Mobile Bank application connected can receive a statement using this method. In order to use this method, dial an SMS message on your phone number with the text: BALANCE 4321. The last 4 digits in this SMS message are the last 4 digits of your bank card number;
• You can also receive a Statement of your receipts from your account in your personal account on the official Sberbank page online. Or by going to the Sberbank Mobile Bank application.

Bank account statement - form and content

If you decided in advance to find out what you will see when you receive an extract about your Personal account, then the contents of the extract are as follows:

1. The Sberbank statement shows your personal account number. Unlike your bank card number, this number must be provided to the accounting department in order for wages to be credited to your account. A bank card number is needed, for example, to make online purchases;
2. The balance is also indicated in the Sberbank statement. Balance is the remainder Money at the beginning or at the end of the reporting period. Typically, the opening balance of your card is negative. Because every year a certain amount of money is debited from your card for card servicing;
3. Your statement will also indicate debit and credit turnover. Debit turnover will show you all the credits of funds to the card for the entire time that you used it. Loan turnover will show you all write-offs for the entire period of time. That the card is in your use. You should know that you can independently choose the period of time for which you want to receive an extract;
4. At the end of the statement, you will be shown the balance at the end of the reporting period. That is, the balance of funds in your personal account.

How to get a personal account statement through Sberbank online

If you don’t have much time, but you need to get a statement about your personal account, visit the official Sberbank website online and log into your Personal Account. Next, to receive an extract, you need to do a number of actions:

1. In the upper right corner, click on the link “History of transactions in Sberbank online”;
2. A page will appear. On it you can enter the name of the operation you want to find, or use the advanced search. By clicking advanced search, indicate for what period you want to receive a receipt of transactions;
3. If necessary, you can fill in additional information;
4. After filling in the fields, click “Apply”.

You will be shown the entire list of transactions performed on your cards.

The article will cover the main points regarding account statements. Why the document is needed, where to get it and how to get it - further.

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The activities of an organization or individual entrepreneur involve the implementation of financial transactions.

It is possible to obtain a statement from the bank that reflects the flow of funds. What does it look like, how to get it and what is needed for it?

What you need to know

Cash discipline is observed in any organization. A bank statement is a document that:

• is a similar copy of information financial organization about a specific account;
• is of a financial nature;
• displays the inflow and outflow of funds;
• issued by bank employees personally to the client;
• may be in electronic or paper form.

Documents of counterparties (credits, write-offs) and documents prepared by the enterprise must be attached to this document.

Extract from bank account always different - it depends on the technology used. However, the current account always contains the following data:

• number consisting of 20 digits;
• date of last statement;
• The rest of money;
• details of documents confirming Bank operations;
• purpose of payment;
• accounts of counterparties to whom money is received or from which it comes;
• the amount of debit and credit.

The bank statement will be ready within 3 days from the date of submission. Some banks provide the document within several hours. The statement is valid for one month.

The statement indicates the date, document number and type of transaction, codes of the bank and account owner. Upon issuance, the accountant is obliged to check the compliance of the data in the statement with the transactions performed.

Features of compilation:

It happens that due to the client’s fault, money is written off or credited incorrectly. In this case, they are transferred to account 63, called “Settlements for claims”.

The credit institution must be notified to make changes. The document displays corrections.

The check proceeds as follows:

1. Documents that serve as the basis for recalculation are selected and attached.
2. A thorough check of the entries in the statement is carried out to identify erroneously credited funds and the correctness of the payment.
3. If errors are detected, a representative of the financial institution is notified.
4. Account codes are entered.
5. Highlighting the serial number on documents and displaying them in the statement.

Data verification and processing is carried out by an accountant on the day the document is issued. These actions are aimed at:

• monitoring the movement of finances;
• work automation accounting;
• generation of information for references;
• passing the test;
• storage of documents.

Adviсe:

There are also nuances:

• the extract must be prepared in two copies - for the client and the organization;
• there are no signatures or stamps on the printed statements;
• Only the account owner has the right to change the issuance procedure.

Basic definitions

Purpose of the document

There are many purposes for which an extract may be needed. The main ones:

Thanks to the bank statement, you can track the crediting of finances, expense transactions and bank commissions for certain services.

A statement is generated for each account, so you can apply for it on any day. For individuals, an extract may be needed when closing an agreement.

This confirms the fulfillment of obligations to credit institution. The statement confirms that the account is closed and there are no claims against the client. It may also be necessary for those who have arrears with the bank.

Some embassies require when applying for a visa to check a person’s solvency and ensure financial stability.

Current standards

• there is no need to store data confirming transactions in paper form;
• There is no uniform procedure for providing statements by tax payers.

According to the rules for conducting accounting by banks, which were approved by the Central Bank (March 26, 2007), banking transactions of clients are carried out on a personal account.

The information is printed in several copies - for the financial institution and the client. In the second case, it is issued in paper form.

Procedure for receiving an account statement

At the client's request, the bank must issue a statement for any period of time.

It is possible to receive an extended statement, which, in addition to basic data, contains information about the name of the counterparty company and the basis for making the payment.

The Bank has established the following rules governing the procedure for providing a document:

• the statement does not need to be certified with a stamp or signature of the bank manager. If it is necessary for submission to the authorities tax office, then printing is required;
• if the statement is lost, the bank issues a duplicate (for a fee);
• available for any type of account.

Bank clients are interested in the question of where to get a statement. There are many options, the easiest one is to visit the bank. To do this, you will need a passport and an account opening agreement.

Another option is to submit notifications by mail or via the Internet. In this case, obtaining the document is free.

If the account is attached to the card, you can receive a statement through an ATM. The only negative is that data is provided only for the last week, the service is paid.

To do this, you need to insert the card and dial the PIN code, select the “get statement” item in the menu.

Taking advantage paid service Internet banking, the statement can be obtained anywhere. You need to go to Personal Area, select the required item and enter the reporting period. Next, print out the information.

To obtain an extract from a personal account, people can contact specialized centers that provide government services.

If locality small, you can visit the local administration. A citizen must provide a passport, application and documents that confirm the right to an apartment or house.

When checking documentation, the specialist must:

• identify the person;
• check the applicant's credentials;
• check documents for compliance with legal requirements;
• establish the purpose of the appeal.

Once the application is accepted, it is registered and a number is issued. The extract is handed over under the signature of the applicant. In case of refusal to issue a document, the reason must be explained.

Sending a request to the bank

To receive a current account statement, you must submit a request. There is no exact form, but there are data that must be indicated. First, you must provide the full name of the bank.

For individuals and individual entrepreneurs It is mandatory to indicate personal information – full name, residential address.

For legal entities– name of the organization and location. This data is indicated at the top right, on an A-4 sheet.

The main text must contain the reason for the request, deadlines for submission. You can also link to an article that guarantees the issuance of the document. Then sign and date it.

According to the calculated

The current account statement must contain the following items:

• account number for transferring funds or source of their income;
• date of the last statement and account balance at that time;
• serial number of the document on the basis of which the movement of funds occurs;
• account code;
• debit and credit balance.

By financial personal account

In this article we will talk about what a bank account statement is. Next, you will learn how to fill out the statement (you can download a sample form from us), and get acquainted with typical examples of forms.

What is a bank statement for a current account?

- the most important financial document that illustrates and confirms the execution of transactions on the account, the receipt and expenditure of funds of the bank client.

A statement is a copy of the bank's records about the account, issued to the client. This primary accounting document serves as the basis for tax and accounting purposes.

Any account holder has the right to receive a bank statement. A sample document can be downloaded here:

• Sample Account Statement
• Account statement form

Legislative regulation

Article 9 of the Federal Law on Accounting No. 129 obliges the organization to confirm all transactions performed. This law does not directly address bank statements, but they are unconditionally subject to its implementation.

There are also obligations financial institutions. So The federal law No. 395-1 “On the activities of banks” says that:

Why do individuals need bank statements?

Not only a legal entity, but also an individual can have their own bank account. For example: debit bank cards. Transactions on them are also reflected in the statement.

Holders debit cards Usually they get by with a mini-statement, which can be obtained through an ATM. It reflects only the dates and amounts of the latest receipts or expenses. But sometimes individuals also need an extended bank statement.

1. to obtain a visa;
2. to obtain a loan;
3. to confirm the transaction;
4. for other confirmation of solvency and absence of debt.

To obtain such a statement, you need to contact a bank branch. You should have your passport and an agreement to open an account with you.

How to get a bank account statement

The bank itself determines when and in what form statements will be provided to the client.

You can get an extract:

• in hand at a bank branch;
• by mail;
• by email;
• in online mode.

The frequency of issuing statements can be specified in the agreement with the bank, or you can obtain it upon request:

• at the bank office;
• in the online account;
• by phone;
• via SMS;
• via ATM.

Depending on the bank and tariff, some methods of requesting a statement may be subject to a fee.

To receive a bank statement, you must submit a request containing:

FULL NAME. and registration address for individual entrepreneurs and individuals, name of the organization for legal entities;

the period for which an extract is required;

reason for the request;

date and signature.

If the original statement is lost, the account owner has the right to request a copy from the bank (a fee may be charged for this).

Documentation of current account transactions in a bank statement

Externally, bank statements do not have a uniform design; they are also generated different ways, this is due to the fact that each bank compiles statements using different programs and algorithms. But each statement must contain certain information about financial movements:

account number for which the statement was generated;

balance of funds on the previous statement and its date;

account numbers of counterparties who transferred or received funds;

details of the documents on the basis of which the operation was carried out (payment order, invoice);

assignment of outgoing and incoming payments;

total debit and credit amounts (funds credited and written off);

the final account balance as of the date the statement is generated.

To understand how to draw up a statement for an organization, the bank takes the side of its debtor. So, in the column "Debit" debits from the account are reflected in the column "Credit"- enrollment.

A stamp or signature on the statement is not required, but if the document needs to be sent to the tax office, it must be certified.

Statement of open current accounts

An extract on the status of current accounts and obtaining a certificate of their total number may be required by an organization in the following cases:

during negotiations with investors;

to develop a business plan;

to participate in the tender;

for an application for a loan for a business;

at the request of the court or prosecutor's office;

during liquidation or reorganization of a legal entity.

Sometimes more detailed information about settlement transactions is required, and then, at the client’s request, the bank generates an extended account statement, which also includes:

• places of operations (terminals, addresses of organizations);
• names of counterparties;
• bank commission amount.

You can find out how to receive an extended statement online, or how to order one from a bank branch, from the bank itself. In Internet banking, such information is usually available for free, but the bank will most likely charge a small commission for preparing a paper version.

Sample statement of current account

The statement form has the form of a table, which reflects all movements of funds in the account and detailed information on each transaction: date, amount, purpose of payment, details of the counterparty, and so on.

A completed statement can tell a lot about financial condition enterprises. The extract is the primary document; the simplified tax system is calculated on its basis; the tax office checks it in case of controversial situations.

In the Internet bank, the statement can be downloaded online and, if necessary, printed, and in a bank branch you can receive it immediately on paper and certified by the signature of the operator (if the document needs to be submitted to the tax office).

From large banks, such as, statements from the current account can be obtained both through Internet banking and through the bank office, and if linked to the account a plastic card, you can get a statement from it through an ATM.

The sections of the current account statement may be as follows:

posting date;

financial transaction type code;

number of the document received from another bank;

number of the client's payment document;

BIC and bank correspondent account number;

settlement accounts of the recipient and sender of funds;

debit and credit of the account.

Let's look at a few examples of statements from different banks.

• allow you to control the movement of funds and correct errors in a timely manner;
• automate accounting;
• make it easier to pass inspections;
• promote convenient archiving and systematic storage of documents.

Storage period for current account statements

The bank keeps information about account transactions for five years. The client has the right to request a statement for any period not exceeding this period.

As for storing statements in the accounting department, here too the period recommended by law is 5 years, but when deciding to destroy the archive, you must be guided by the peculiarities of the company’s work. Some legal entities (especially in the wholesale trade sector) prefer to store statements for 10 years or longer.

Internet banking simplifies the process of storing documents, we will talk about this later.

Electronic statements

The question remains open to this day: Do I need to print statements if the bank provides them electronically?

No law directly prohibits organizations from storing only electronic versions extracts.

The Accounting Law permits the compilation primary documents on the computer.

The Tax Code does not require storing all information confirming business activities exclusively on paper.

Many trends speak in favor of electronic statements:

• the growing popularity of remote banks that provide documents exclusively in electronic form;
• large enterprises with several current accounts and daily non-cash transactions will be forced to spend huge piles of paper on printing statements and documents attached to them; not every company will be able to store such voluminous archives.

The organization of the entire business is gradually moving towards complete computerization. But even so, it is worth considering that documents stored on the Internet may be lost (for example, during the reorganization of the client bank or due to problems on the server), so it is recommended to at least periodically save them to other electronic media.

In some cases, Sberbank clients may require an account statement. This document is required, for example, when obtaining a visa or applying for a refund. Entrepreneurs request to verify their operations and generate reports. This paper contains a record of all transactions associated with the account, and also provides information about its current status.

How to order an official statement through a Sberbank branch

Only the Sberbank client himself can obtain the statement, since the information contained in it is classified as confidential. There are several options (including online) for how to do this. We bring to your attention an option that requires a personal visit to one of the bank branches.

Procedure for obtaining information

So, the most obvious way to make a document on an account with Sberbank is to go to a bank branch. The recipient of the document will need:

• passport;
• card, current or deposit account number.

To make a report on the card, you do not need to fill out any documents - just confirm your identity and give your account number. You don’t even have to present your card – all the necessary information is already in the system. If an employee refuses to issue an extract, you must contact the head of the department - as a rule, such issues are resolved fairly quickly.

You can issue a certificate for any existing account, including foreign currency. It is provided free of charge for the last calendar year. If you need later information, you will have to pay a certain amount - usually about 100 rubles.

In addition to the statement, you can order a transcript of individual transactions from the bank - indicating the details of the sender or recipient of the funds, the amount, the purpose of the transaction, etc. Sometimes such information is needed by the tax service.

If you want to make a statement for another person at Sberbank, this will be a legal reason for refusal in this case

A big advantage of visiting a branch in person is that the document is issued along with the bank’s seal and the signature of an authorized employee, which cannot be done online. Such paper is considered a correctly executed document and is accepted for processing by official authorities.

How to make a bank statement for a visa

Upon receipt of a visa or upon submission of a report to tax service You will definitely need a genuine statement of personal account Sberbank with all bank details. What requirements must be met in this case? First of all, the document must comply with the principle of providing complete and reliable financial information.

The document must indicate:

• name of the bank branch where the document was generated;
• account numbers and banking agreement with the client;
• FULL NAME. recipient;
• transaction display period;
• date of paper formation;
• account currency and interest rate(if we are talking about a deposit);
• turnovers by debit (receipt) and credit (write-off), each turnover must be accompanied by a date and transaction code (by the code you can determine the nature of the transaction - purchase in a store, cash withdrawal, salary transfer, receipt of funds from a third-party client, etc. .);
• balance – i.e. size working capital during the reporting period;
• the amount of money in the account.

The bank has a single sample statement for the Sberbank account. At the end of each document, a round seal is placed with the bank details and the signature of the responsible person - the head of the department or acting in his capacity.

Without a stamp with bank details, the document will be considered invalid - do it correctly

When requesting a statement of accounts to obtain a visa, it is a good idea to clarify which country you are going to fly to. The fact is that some states require specific formatting of the document, and the Sberbank employee will definitely take this into account when printing.

If a statement is required in a different language or displaying transactions in a currency different from the account currency, then the employee must be notified about this in advance. Such a certificate is prepared within 3 working days and costs 100 rubles for 1 calendar year.

Remote methods of obtaining personal account data

If the statement is needed for reference (that is, for the client himself, for example, to check receipts of funds or calculate his expenses and income), then you can resort to other methods of obtaining data on a current account at Sberbank. Here at your service is an ATM/terminal of the institution or your cell phone with an active Mobile banking. What steps need to be followed in each case?

Card information from ATM

For example, at an ATM, follow this procedure. Insert the card from which you want to issue a report into the device and enter its PIN code. From the Home screen, select Request Balance. Next, you need to click “Get mini-statement”.

The ATM will issue a receipt, which will provide brief information about the operations of crediting and debiting the account - there are 10 of them. It will also be possible to find the date and time of receipt, the number and address of the ATM installation and some other reference information.

The cost of the service is 15 rubles. The number of requests is not limited. Such a statement is accepted by some Sberbank partner banks as an alternative to an income certificate when applying for a loan or credit card.

The reason is simple - the receipt is displayed as a code wages, which allows you to calculate the average monthly income of the applicant.

However, before making and taking a financial report on accounts from an ATM, it would be a good idea to consult with the bank branch where you are going to take money to see if it is suitable as a reference document. It is quite possible that you will still have to make a full certificate of income.

Sending a request from your phone

If you don’t want to spend money, but you need to receive data on income and expenses for personal information, then there is an option to get an account statement from Sberbank for free. But it implies that the client has an activated Mobile Bank.

The client needs to send a request to subscriber 900 in the form HISTORY_1234, where 1234 is the final digits of the card number. In a few minutes, you will receive a mini-statement in a response message, which will show the last 10 transactions.

It will contain the following information:

• date;
• transaction size;
• purpose of the transaction (purchase, transfer, receipt, etc.);
• the balance on the balance sheet.

The service is completely free, the only thing you have to pay for is for SMS at the rate of your operator. The last two methods of registration are using remote banking.

Sample documents for generating statements online

If you have connected remote banking, then you can easily receive an account statement in Sberbank Online. In addition, you will have access to settings for the formation of this document. By selecting convenient way obtaining information, you will always have it in your possession by a given period of time. Introducing detailed instructions upon receipt of a financial report using a Sberbank card.

Create in your personal account

The scheme is as follows:

• on the main screen after authorization, you need to select a card, deposit or account and click on the name;
• Statistics on the card will appear showing the latest transactions - they can be printed in the form of a mini-statement by clicking on the printer image and the Print inscription at the top of the table.

For personal use, you may need a report on those card transactions that were performed through Sberbank Online under your account. This is easy to do: under the mini-statement, find the link “Operations made in Sberbank Online.”

For detailed information online, click on Full Bank Statement. The following is the algorithm:

• next you need to select the period for providing information on your Sberbank account via Sberbank Online, and click Show;
• the information will be shown in a pop-up window in the form of a table, it can be printed through your browser interface.

We receive it by email

You can order an extract by email in the following way:

• click on the name of the card or current account;
• click Order report by e-mail;
• enter your email and select a period;
• Click Order and wait for the document to arrive.

If you confirm it with an electronic signature, the document can be used as an official one. For example, it will be accepted by the tax service.

The statement will be generated within 5-10 minutes and will be sent to the specified email.

We configure it in the Sberbank Mobile application

If you have a connected mobile application, you can get a statement of your Sberbank account online using it. However, the information obtained in this way cannot be printed or saved in any way - only read.

To receive it you need:

• log into the application using a secret 5-digit password;
• select the desired card, current account or deposit and tap on it;
• scroll down and a detailed statement will appear indicating the transaction type and amount.

If you need to view the movement of funds across all accounts, then after logging into the system you need to scroll to the right 2 screens until the History menu appears. It will display all transactions for each account.

Current account data from the Sberbank Business system

Entrepreneurs are interested in how they can request an account statement in the Sberbank Business system. This may be necessary not only for reporting and responding to requests, but also for analyzing the effectiveness of your enterprise.

How to view daily transactions

To view transactions performed during the next business day, you must:

• log in to Sberbank Business using a password or using a token;
• go to the Services menu;
• from there go to Operations, select Request for an extract;
• click Create new document;
• in the drop-down window, select the account, the date of receipt (the maximum period for one statement is 15 days), click Save;
• a request to issue an online account statement to Sberbank Business will change to the “Created” status;
• select the application and send it to the bank for formation;
• wait some time until the application receives the status Accepted by the ABS.

Keeping your checking accounts under control is one of the important aspects of running a successful business.

You can view the received document in the Ruble Account Statements section located in the main menu.

Instructions for exporting a document

To print in the Business Sberbank system online statement according to the card account, you need to follow this algorithm:

• go to the menu Services – Cash settlement services – Information on the movement of funds;
• click on the calendar image;
• In the drop-down menu, indicate the required account and date, as well as the form of the statement - short or extended;
• Click Print and follow the instructions from your printing program.

You can order printing of a statement with attachments - then, along with transactions, all documents attached to the account will be printed.

You can view the statement at accounting program. To do this you need:

• select the Advanced menu;
• then follow the path: Exchange with 1C – Export statement;
• indicate in the window the start and end dates of file generation, the ruble account number;
• click Export and wait for the operation to complete;
• As soon as the “Document export completed” sign appears, click on the link directly below it - the file will be saved on your computer in the My Documents or Downloads folder.

Conclusion

So, we suggest making a statement of your Sberbank account online. If needed official document, That to an individual or it is better for a businessman to go to a bank branch and get a paper on company letterhead, with a signature and seal. If you have an electronic signature, you can order it via your online account via email so that it can be forwarded to regulatory authorities. You can request information for yourself at an ATM, via SMS and mobile application.