Rusfinance is a bank that specializes in issuing consumer loans. Its headquarters includes 25,000 partners and its own representative offices in 71 regions of Russia. Rusfinance is among the Top 3 leading banks in the field of car lending and is among the top five leaders in the consumer lending market by point of sale.

The bank also has the maximum level of creditworthiness on the national scale for the Russian Federation from the ACRA rating agency. It is useful for bank clients to know how to register in their Rusfinance personal account and manage funds remotely.

Registration of a personal account of Rusfinance Bank

For the convenience of clients, the INFO-Bank service was developed. With it, loan transactions can be completed without leaving your home. To use it, you need to register a personal account at Rusfinance Bank. Registration takes place on the official website of the credit institution at the link: www.rusfinancebank.ru. On the active taskbar you need to select the “INFO-BANK” option.

In the window that opens, you need to click “INFO-Bank” under the inscription “Individuals”.

At the bottom of the page, click “Registration”.

When filling out the form that opens, you must indicate the contract number, date of birth, come up with a login and enter the code from the picture.

If all fields are filled out correctly, a message will appear indicating the successful creation of an account and an SMS message with a password will be sent to the phone number specified at the time the loan was issued. After registration, the user automatically goes to the Rusfinance personal account.

Login to your Rusfinance Bank personal account

To enter your personal account, you need to use the official Rusfinance website. As in the case of registration, you need to select the “INFO-Bank” option on the taskbar and go to the page for individuals.

This time you need to select “Login to INFO-Bank”.

A login form automatically opens where you need to enter the login and password specified during registration.

When you log in for the first time, you must also read the terms of use of the system and confirm your agreement.

Login via mobile application

Through a special application for gadgets which you can enter your Rusfinance personal account, the Mobile INFO-Bank application is freely available for download on the official website at the link: www.rusfinancebank.ru/ru/mobile_app.html. It is optimized for iOS and Andrid, and therefore there are no problems with its use. To get started, you need to fill out the form, just like on the website.

The functionality of the program is more limited compared to the browser version, but it helps out in moments when the PC is not at hand.

Password recovery and change

If you lose your password, you can recover it on the login page. To do this, use the “Recover Info Bank Password” button.

After clicking the button, a form will open where you need to enter your date of birth and login.

Within a few minutes, an SMS message with a new password is sent to your phone number. It is better to change it to a more convenient one in your Rusfinance personal account. To do this you need:

The new password will be active immediately.

Safety

Rusfinance Bank takes the safety of its clients very seriously. Despite this, there are still ways to bypass any banking security system, so you need to be careful to avoid fraud.

If suspicious actions are noticed during the operation, you should immediately stop it and contact the Bank's security service. It is not recommended to trust your bank card details and login details to third parties. A bank employee will never call asking for this information.

Personal account user capabilities

The user of the personal account gets access to many useful functions of the system.

So, using your account, you can:

• conduct transactions within the bank and between banks;
• pay off the loan;
• submit an application for a loan;
• carry out interstate transfers;
• find the nearest bank branch or terminal;
• clarify information about your payments and cards;
• receive notifications about special offers, promotions and bank news via SMS;
• interact directly with support service around the clock;
• pay loans, utilities, tickets, fines, online purchases;
• replenish electronic wallets;
• create templates for operations;
• make automatic payments;
• set the level of account protection.

Bottom line

Bank Rusfinance has a simple and reliable registration system in your personal account, access to which is available only to clients. To authenticate, the user must enter the contract number, date of birth, come up with a login and enter the code from the image in the appropriate fields of the registration form.

After this, an SMS notification with a temporary password is sent to your mobile phone to activate your Rusfinance personal account. To log in you need to use your username and password. The service is very easy to use and saves time.

Each borrower strives to control his expenses and payments, for which he must have information about all possible options for interaction with the lender. Let's look at the main ways - how to find out the loan balance at Rusfinance Bank, including by agreement number via the Internet.

Why do you need to find out your loan balance?

Having concluded an agreement, the borrower receives a contract and a memo, which outlines the basic principles of interaction. In particular, payment dates and cases involving the accrual of fines and penalties are indicated. To avoid such a situation, it is worth following the schedule, taking into account that the payment crediting procedure can take up to 3 days. Therefore, it is necessary to deposit money in advance. But sometimes the client still needs to clarify his debt now. This may be caused by:

• Late payment or partial payment - clarify the balance taking into account accrued fines;
• The need to repay the loan early;
• The desire to transfer the loan to another institution under a refinancing program;
• Desire to restructure the loan.

Types of telephone calls

Usually, the simplest option is telephone contact due to the availability of the method. There are certain subtleties in Rusfinance Bank, how to find out the loan balance over the phone. The organization does not have a single hotline number, which is always most convenient for clients. Each region and city has its own feedback centers. They must be found on the website.

Online call

If there is no such desire, you can always make an online call directly from your PC. To do this, you must have a connected headset: microphone, headphones or speakers. On the Rusfinance website you need to find the handset icon located at the bottom of the page. A similar icon is located at the top of the screen (in any subsection of the menu). By clicking on it, the client gets access to interact with the employee online.

It is necessary to prepare your data and contract number in order to fulfill the request efficiently and find out the loan balance.

Having provided the required parameters, wait for the operator’s response. This method is free and therefore very popular.

Call to a single phone number

When contacting Rusfinance Bank with a question about how to find out the loan balance, the phone number of any city can be checked on the website in the same section. Just below the Call from the site there is a column Telephones in other cities. By clicking on it, the client receives a list of numbers for each city. Having chosen yours, just call and find out about the loan balance from the operator, providing the contract number.

For questions related to credit cards, you can contact the single number 88007002727. If you wish, you can always call the central branch in Samara 88462764411 and check your branch number.

Requests via the Internet on the bank’s website

Rusfinance Bank reports that anonymous requests are not considered. Therefore, if you need to clarify your loan balance, you need to enter the agreement number and indicate your personal information, including your phone number. This is how identification happens. However, according to reviews, the bank may refuse to provide information by e-mail, adhering to the principles of confidentiality. Therefore, you can most likely count on a letter that will describe all possible ways to obtain this information.

Online chat

It is also worth paying attention to the online chat on the right side of the display on the website. Here you can ask the operator your question. Typically, answers are provided only for general questions to avoid disclosing information about borrowers. The operator will most likely recommend calling a phone number in your city (you can check the phone number with him) or suggest another available method.

By email

On the Rusfinance website you can go to the Feedback section. This function allows you to send a request by e-mail and receive a response in the same way. You must fill out the following form:

• surname;
• email address;
• contract number;
• if there is no relationship with the bank, check the No box in the question Are you a client?;
• select the type of request: question, notification, complaint, gratitude;
• choose a topic: maintenance, restructuring, work of Info-Bank, etc.;
• describe the problem;
• attach a file (if necessary).

Personal account in Rusfinance Bank

There is another convenient service - Personal Account (Info-Bank), which allows Rusfinance Bank to find out the loan balance online. You need to register in the service, for which click on Info-bank - Create a new client and fill out the form:

• Contract number;
• Date of Birth;
• Login (come up with it yourself, using numbers or Latin letters).

Having gained access, the client is given the opportunity to study information via the Internet:

• Loan information, balance, expiration date, next payment date.
• Data on payment receipt (dates, amounts).
• Debt data.
• Ordering a certificate and account statement.

Conclusion

Of all the proposals considered by Rusfinance Bank on how to find out the loan balance by agreement number, it is clear that the most acceptable and reliable is a personal account via the Internet on the bank’s website. In other cases, there may be problems with obtaining data. Don’t forget about the most standard option – a personal visit. It is enough to come to your office, where the loan agreement was concluded, and request information from the employee.

The personal account of Rusfinance Bank is the widest functionality for clients. Here you can pay bills, keep track of deposits, pay off mortgage and car loan debt! All major types of car loans are available. If earlier relatives and friends had to first save for a car for many years, and then in various ways to achieve the right to purchase such a desired car, now everything is much simpler... Anyone can easily buy a car, the main thing is the availability of funds. Although even this is not a problem, since there are different types of car loans - it is always convenient, the main thing is to immediately weigh the pros and cons, and also evaluate your capabilities regarding loan repayment.

Personal account Rusfinance bank infobank

Personal account Rusfinance Bank - infobank. The main goal is to improve the level of customer service and make it as attractive as possible for use. You will be provided with a variety of up-to-date information on contracts, account statements, information on debts, interest rates, and so on. You can also apply for a cash loan online, and this is convenient for people who do not have time to visit the organization’s office. For borrowers who took out a loan from the lender Rusfinance, the infobank service will not be available, which is definitely worth knowing.

Login to your personal account Rusfinance Bank

Login to your Rusfinance Bank personal account is carried out on the official resource www.rusfinancebank.ru. You get the following benefits:

• checking your own cards and money balance;
• viewing the loan payment schedule;
• ordering certificates without contacting the department and communicating with specialists;
• tracking activities on credit cards, printing current statements on them;
• repayment of credit debt;
• changing personal information from your own PC;
• consultations and technical assistance at all stages of system operation.

Your financial transactions will proceed quickly!

Password recovery

To enter your personal account, you must enter your login and password. But what if the password was lost? There shouldn't be any special problems. Next to the data entry field there is a “Recover Password” hyperlink, which will help solve the problem.

For the convenience of clients, 2 ways to restore access are offered:

After entering the data, a message with a confirmation code will be sent to your mobile phone to restore access. If difficulties arise, you can always contact support. Contacts are available via the link above the identification field.

Registration in your personal account Rusfinance Bank

Registration in your Rusfinance Bank personal account is carried out as follows. The necessary information is entered in the appropriate fields. The user's credit agreement number is recorded (only numbers without letters). The date of birth is entered and a unique login for the system is created. That's it, you can use your account conveniently. And even if you have a phone, it doesn’t matter. A great option in this situation is a mobile application. So you can engage in financial procedures wherever you have access to the World Wide Web. You will like the functionality of the resource!

How to make a payment through your Rusfinance Bank personal account?

Wondering how to make a payment through your Rusfinance Bank personal account? It's easy to do. To begin, select the account from which you want to make a transfer or pay for services. In the menu for it you will find the corresponding item. It is worth saying that all that remains is to follow the prompts of the functional service. And you will definitely succeed! Payment will come instantly or within a few business days, depending on the type of transfer made. Carefully enter the recipient's account number so that an error does not accidentally occur and the funds do not go to another person (or company).

Connecting your personal account Rusfinance Bank

Clients can use Info-Bank services after completing the registration procedure. To implement this, you must create an Info-Bank user.

Sequencing:

Log in to Info-Bank through the last item of the main menu located at the top of the main page of the site.



• On the page that opens, click the “Registration” link.



Fill out the form fields:

• contract number without letters, for example 789456 or 2010_2234578;
• date of birth in the format DD.MM.YYYY;
• login (invent);
• verification code.

If all fields are filled out correctly, a message with a login password will be sent to the client’s phone number specified in the loan agreement. When you first visit your Info-Bank personal account, for security purposes you should change your password.



Further login to the system is carried out using the login registered during the registration process and the password set during the first visit. The client can change the password at any time.

Bank borrowers can receive a login and password from Info-Bank when signing a loan agreement or at the offices of partner bank Rosbank. In this case, the client does not need to register in the online service, but can immediately start using it.

Personal account features

The only direction of retail activity of Rusfinance Bank is lending to individuals. This imposes its own specifics on your personal account. The service is designed to inform clients who have a loan agreement and repay debts, as well as interact with borrowers.



What operations are available through the Rusfinance Bank personal account?

Borrowers can perform the following actions in Info-Bank:

1. find out your loan and credit card balance;
2. view the payment schedule;
3. control the transfer of funds and debt repayment;
4. repay debt from any bank card, except Rusfinance credit cards;
5. contact bank specialists;
6. send document requests;
7. warn about early cancellation;
8. inform the bank about a change in phone number or email.

Payout balance tracking

Rusfinance Bank clients have the opportunity to track the balance of debt on a loan or credit card in their personal account. To do this, after logging into the service, select the “Credits/Cards” menu item. A page will open with a list of all products received from the bank. The client can select the product of interest and view all the information on it by clicking on the “More details” link.



Note! The information in Info-Bank is relevant not as of the date of viewing the information, but as of the date of relevance indicated in the columns of the table.

The presentation of product information differs for loans and credit cards. Thus, information on loans is distributed across four tabs:

1. Information;
2. Payment schedule;
3. Repayment information;

The active tab is highlighted in gray. The “Repayment Information” page will show the entire payment history for the product.



Credit card information is also distributed across four pages:

1. General information;
2. Card transactions;
3. Payments;
4. Sample documents.

The “Payments” tab only reflects receipts to the card. The “Card Transactions” tab will show the entire history, including spending of funds.



The service provides the opportunity to make a payment on a loan or credit card from any section of the banking product.



Mobile application Rusfinance Bank

For those who are used to doing everything only using a mobile phone, good news: Rusfinance Bank has its own application, which is no different in functionality from the online version. To install the software, you can use direct links located on the bank’s official website.










This will complete the installation. The application will appear on your smartphone automatically. All that remains is to enter the already registered data and use it from your mobile phone.

In order to avoid the formation of overdue debt in the process of payments according to the schedule established by the bank, it is necessary to “keep your finger on the pulse” - to be aware of events. You can find out the loan balance at Rusfinance Bank, as in other financial organizations, in several ways.

5 ways to find out your loan balance at Rusfinance Bank

You can control the status of your credit account by:

• Online banking
• Contacts to the bank office
• Using a mobile phone application
• By phone
• View your loan balance at an ATM

Of all the possible options, the most convenient is Internet banking, which is issued along with a credit card. But not every person is an advanced PC user. There are also special cases when a personal visit to the bank by the client is necessary. Therefore, we will consider all the options in more detail below.

Visiting an office or bank branch

Typically, Rusfinance Bank employees insist on a personal visit with documents in cases where the client has an overdue debt or there is a need to re-register the contract. The client can also come to the bank if he wishes to receive detailed advice from a specialist on issues of interest to him. You need to have with you:

• Passport;
• Agreement concluded with the bank;
• Receipts confirming loan payments made.

If the client paid monthly fees via Internet banking, you can request a statement directly at the bank branch. But just in case, you should make a printout of your payment history from online banking. Such documents may be needed if an unexpected failure occurs in the system and one of the payments does not go through.

Rusfinance was founded in 1992, in the city of Samara, and was originally known as Promek-Bank. Today it is a large commercial bank in Russia, specializing in issuing consumer loans and car lending. The Rusfinance personal account is called “Info-Bank”, and was created for maximum customer comfort.

To start working with Internet banking, you need to go to the official website www.rusfinancebank.ru Select “Info-bank”, then select for an Individual or Legal Entity. If you are registered in the Info-Bank system, then all you have to do is enter the login and password created during registration.

Login window to Info-bank personal account Rusfinance

All the information the client needs is available in the Info-Bank system. For example: information about loan debt, a schedule of upcoming payments, control over the crediting and debiting of funds, repaying a loan online from a card of any other bank, changing questionnaire data. You can create requests for early partial repayment and ask questions about working with the bank.

Client account registration

If you use any Rusfinance banking product, you can use the Info-Bank Internet service, but first you need to register. On the main page of the official website, go to Info-Bank and select “User Registration”. Next, you need to fill in all the fields: indicate your tax identification number, agreement number with the bank, email address and enter the text from the image. Then you will need to confirm your identification through your mobile phone number, which you indicated in the agreement with the bank. The last thing is to create a personal login and password for further permanent access to your personal account.

Rusfinance Bank personal account registration Info Bank

Recovering your personal account password

If you have problems accessing your personal account, you should first double-check that you entered your login and password correctly, check what language is enabled on the keyboard, whether there are capital letters, and double-check the symbols and numbers. If you were unable to log into your Info-Bank personal account. Then it’s worth restoring your password. To do this, on the login page, you need to select “Password recovery”. Next, you need to enter the agreement number, your login and enter the characters from the picture. If this data turns out to be correct, then you will need to change the forgotten password to a new one by entering the new one in the appropriate fields. If you can’t change the password, then there is a problem with the login or agreement number; in such cases, you will have to visit the nearest Rusfinance branch to restore access to the Internet resource.

Rusfinance Bank password recovery from your Info Bank personal account

Mobile application Rusfinance Bank

Rusfinance is constantly working on its customer service, making it as convenient as possible for its clients. This work is also happening on a mobile application, in which all the functions of a personal account or Info-bank are available. The application is developed for the Android and iOS platforms; it works fully on tablets and mobile phones running these systems. You can download the Rusfinance Bank application by clicking on the appropriate version below:

Info-bank application for iOS

Or scan the QR code:

Mobile bank for Android

QR code for direct download of the program:

Rusfinance Bank hotline phone number

The feedback service is also very well established at Rusfinance Bank. Clients can easily contact a bank representative in several ways:

• Through the official website, by clicking on the picture below it will open automatically, then select “Contact with the bank”. The new page will present frequently asked questions, among which you are more likely to find your question.
• The next way is to write a message to the bank’s Online Consultant, solve your questions in writing online, or you can also write by email and receive an answer later.
• Online call from the official website, via the Internet on a mobile phone or laptop. In the “Contact with the Bank” section there is a “Call Online” button, clicking on which will make a free call via the Internet. Your laptop or computer must be equipped with a microphone and speakers to carry out a conversation.
• The most familiar type of communication is a call to the Rusfinance hotline. This method is intended for more urgent issues, such as blocking a lost card, for the safety of funds stored on it. To contact by phone number, select your region on the official website, the city number of your region will appear at the top of the site.