When calling the free Rusfinance Bank hotline at 8800-700-27-27, the client immediately hears voice menu autoinformer. Unlike the call centers of most banks, it is laconic. The client is asked to press button 1 and give the number of the credit card or loan agreement, after which the borrower is connected to a specialist.

In all other cases, the user is asked to call the Moscow or regional contact center.

It turns out that free phone hotline Rusfinance Bank is intended only for existing clients who have a credit card. Accordingly, when you call the contact center, you can resolve any issues related to the service and use of your credit card. For example, here you can find out the timing of the next billing period or the amount minimum payment, urgently block a card, request an extract, etc.

How long does it take to get an answer on the Rusfinance Bank hotline?

If we talk about the most convenient time to call, then the fastest time to reach the bank will be from 00:00 to 05:00 and from 08:00 to 09:00.

You will have to wait 3-5 minutes when calling during the periods from 06:00 to 07:00, from 10:00 to 11:00, from 15:00 to 21:00.

The most overloaded time, when it is most difficult to reach Rusfinance Bank contact center employees, is from 11:00 to 15:00 from 21:00 to 00:00. The line is also overloaded between 07:00 and 08:00. At this time, the wait time for an employee to respond can reach 10-15 minutes.

How competent are the consultants?

Every call to the hotline of any bank is a real Russian roulette. You never know in advance whether you will be “lucky” with a consultant or not. The situation is exactly the same with the Rusfinance Bank contact center.

Judging by user reviews, there are competent employees who quickly and clearly provide all the necessary information. However, there are also consultants who spend a long time “clarifying” the information the client is interested in, but in the end they get lost and drop the call.

At the same time, most users note polite and interested communication from the employees of the Rusfinance Bank hotline.

What is the alternative?

Since the free phone number of the Rusfinance Bank hotline is intended only for holders credit cards, many current and potential clients are interested in alternative ways to communicate with the bank.

And here credit organisation pleasantly surprises, providing a lot alternative ways for customer consultation:

• Firstly, this is the FAQ on the site, which consists of the most popular questions and their answers.
• Secondly, this is an online consultant on the site. However, he is not always there.
• Thirdly, this is email correspondence in the format feedback.
• Fourthly, this is communication with consultants and bank representatives in in social networks. Rusfinance Bank has accounts on Vkontakte and Facebook.
• Fifthly, this is an online call from the website. You can call the bank from any device that has Internet access. This requires headphones and a microphone.

License of the Central Bank of the Russian Federation: No. 1792

About the bank

Bank Rusfinance Bank operates in the market financial services May 12, 1992 Included in the register of system participants compulsory insurance deposits. The head office in Moscow is located at: 129090, Moscow, st. Kalanchevskaya, 16. contact number: +7 495 926-70-07,+7 495 514-05-05.

The main source of funding for Rusfinance Bank is funds from individuals/ legal entities and borrowings from the Central Bank of the Russian Federation. The organization is focused on lending to individuals and legal entities and servicing enterprises. Rusfinance Bank in Moscow has 1 branch and 0 ATMs.

The credit institution offers the following types services:
Consumer loans. 4 programs minimum bid— 1.00%, terms and restrictions are described in detail on the card of each offer. Popular products: cash (for loyal customers), cash (for new customers), cash (for repeat customers).
Car loans. 85 programs, loan rate - 0.10%. “Hot” offers: KIA Express without Casco, Direct for Lifan Murman, Range Rover Velar.
Credit cards. 2 programs, minimum rate - 2%, availability grace period, special bonuses and discounts, popular programs: Credit card, Co-branded.

Indicators of Rusfinance Bank in ratings in the Moscow region:
place in the ranking by assets - 41;
the amount in the rating by assets is 164,650 million rubles;
place in the ranking by deposits - 147;
the amount in the deposit rating is RUB 1,795 million;
place in the credit rating - 15;
the amount in the loan rating is RUB 132,320 million.

Founded in 2006, Rusfinance Bank specializes in providing consumer services lending to the population of Russia in 68 regions. Today, the organization is one of the three leading banks in the country for car loans and one of the top five for loans to individuals. In addition, the company provides remote lending services through its contact center.

Functionality of Rusfinance Bank support service

By contacting the bank's support staff in any way convenient for you, you can at any time:

• Apply for a loan by phone or in online mode;
• Obtain information about overdue debts;
• Ask a question about the current contract;
• Submit a request regarding service quality issues;
• Order a cash loan;
• Apply for a car loan;
• Purchase goods on credit;
• Order a bank credit card;
• Specify information about the deposited payment;
• Order a bank certificate;
• Renew your insurance policy.

How to contact Rusfinance Bank support service

There are several alternative channels of communication with bank contact center consultants:

1. Hotline telephone numbers;
2. Free online call from the website;
3. Email for receiving free-form requests;
4. Postal details for sending a written application;

Address central office Rusfinance Bank LLC: 443013, Russia, Samara, st. Chernorechenskaya, house 42A;

1. Fax for legal entities and corporate clients;
2. Filling out the feedback form on the website;
3. Consultation in official social network communities;

1. Online chat with bank employees on the website.

How to call Rusfinance Bank

You can contact the 24/7 support operator using the following contacts:

1. Toll free number 8-800-700-27-27 for calls from mobile and landline phones in the country.
2. Number international format +7-495-926-70-07 for calls from abroad at the rates of your telecom operator or from landlines in the country.
3. Central office fax number +7-846-276-44-16 .

To make an online call from your computer or mobile device, you will need an active Internet connection, headphones and a microphone. Before starting a call, it is recommended to check the functionality of the audio headset. To call a specialist, simply follow the special link on the bank’s official website.

Online communication with Rusfinance Bank support service

If you are unable to make a call using any of the above methods, you can always use the convenient feedback form:

1. Go to the official website of Rusfinance Bank and open the contacts section.
2. Click on the “Write a letter” link to fill out the feedback form.
3. In the form that appears, fill in all the required fields with the relevant data.
4. Indicate your full name, email, contract number, type and subject of the appeal.
5. Please indicate whether you are a bank client.
6. In the text field, describe the essence of your problem in as much detail as possible.
7. Attach a file if necessary.
8. Enter the numeric code from the image.
9. Submit your application.

Applications sent in this way are immediately processed by bank specialists. A response to your request is often sent to your email within 24 hours. To clarify some details, an authorized bank employee may contact you in advance.

You can also ask any question to a support worker through a convenient online chat Online. Just go to the main page of the bank's website and click on the dialog box at the bottom left. In the message text field, describe your problem and expect a specialist response within a few minutes.

In the territory Russian Federation Eurozone leader - public company Societe Generale, represented by the Rusfinance group. To further expand the range banking services, on May 12, 1992, a society was created as part of this group with limited liability"Rusfinance Bank". Currently, Societe Generale's subsidiary bank, Rusfinance Bank, occupies a leading position in the Russian lending market and is among the 50 largest banks. This is facilitated by a wide network of 137 credit and cash offices and 6 additional offices, represented on the territory from the western (Kaliningrad) to the eastern (Vladivostok) borders of the country.

Based on the results of the current year, Rusfinancebank ranks first in car lending. You can also use the services of this bank at points of sale of goods, get a loan on a card or in cash. Today the bank's clients are presented with a new free service- Personal Area.

Registration in your personal account Rusfinance Bank

To create Personal Area client of Rusfinance Bank, the following steps must be taken:

• On the page, enter the requested information in the appropriate fields.
• In the window that opens, write down the number of the loan agreement (numbers only).
• Write down the day, month and year of your birth.
• Come up with and enter a login in the appropriate field (you can use Latin letters and numbers.

If all conditions are met, your account will be registered. The password to enter your personal account will be sent via SMS to the phone number you specified when receiving the loan. Restore forgotten password very easy:

• click on the line “Recover password”;
• in the window that opens, enter the loan agreement number, day, month and year of birth and login.

After this, the new password will be sent to your phone via SMS and you will be able to log into the system through the “authorization” item.

Attention! If your phone number has changed since you received the loan, contact the Customer Service Center.

To ask your question or get advice about the capabilities of the service, you can call back the hotline of the Rusfinance Customer Service Center in your area or ask for help at toll free number 8-800-700-27-27.

Features of the Rusfinance Bank personal account

By creating a personal account on the Rusfinance Bank website, you get the following opportunities:

• see your cards and the balance on them;
• track credit card transactions and print statements if necessary;
• view payment schedules for your loans;
• make loan payments online using bank card;
• if necessary, change personal data from your own computer;
• order the necessary certificates without contacting the bank office;
• receive advice on the operation of the service and assistance on technical issues.

Credit bank Rusfinance is subsidiary company Rosbank and promotes its services both remotely, through a contact center, and through a network of retail partners and auto centers. The bank's services include: issuing credit cards, issuing cash loans, car loans, and consumer loans.

For the convenience of credit clients, the company's developers created the Info-Bank service, accessible through the Rusfinance Bank personal account on the official website and from the mobile application.

Personal account features

The main functions offered by the Info-Bank Rusfinance service:

• View all loan data.
• Bank linking Visa cards or MasterCard third party bank and making loan payments with its help.
• The ability to verify that the payment was successful and was included in the loan repayment.

Additional actions that can be performed using your Rusfinance Bank personal account:

• Request the necessary documents.
• Submit a request for a cash loan and receive a preliminary opinion on the possibility of providing it (the service is available to most loyal clients).
• Get the missing information from a consultant online.
• Don't miss special offers and bank news.
• Find the addresses of the required terminals and branches of Rusfinance Bank, Rosbank branches and plot a route to calculate the distance to them.

Registration and login to your personal account

5 days after receiving the loan, you can open an account in Info-Bank. To work with your personal account and pay a loan without visiting the bank, you need to create a new user of the system. You can access the registration form from home page website in 2 clicks: first select the “Info-Bank” menu item, and on the page that appears, select the “Registration” button.

The form requires the following data:

• Digital code from the contract number.
• Date of birth in standard numeric format.
• Login, which is recommended to use the contract number.
• Captcha.

After the client clicks the “Next” button, the system will display a page confirming successful registration credit client in Info-Bank. If an error page appears instead of a confirmation page, the information you entered was incorrect and you should try filling out the form again. The password for working with your personal account is sent to mobile number, Related to loan agreement. If you change your phone number after concluding a contract, you will need to contact the support center before registration.

Creating an account and using the functions of Info-Bank’s personal account is allowed not only through the official website of Rusfinance Bank, but also through mobile app Rusfinance, available for iOS from 8 and Android from 2.1 through application stores or a QR code from the website.