We will dedicate this article to Home Credit Bank. We will look at what advantages this bank has over other similar organizations. Let's find out what the phone number is for the toll-free hotline, what questions you can call there for, and at what time. In addition, we will consider other positive options of the home loan bank. But first we will make some kind of introduction, and only then we will return to the main issue of our article.

Home Credit Bank in 2015

Many have heard about this bank, many have even used the services of this organization. This is true, because Home Credit Bank is one of the leaders in the Russian lending market. New service branches of this bank are opening in almost all major cities, and the client base is growing like mushrooms after rain. Home Credit Bank came to the Russian Federation about ten years ago, and during this time it managed to win the sympathy and favor of domestic companies and individuals. By the way, it was Home Credit that became perhaps the first banking organization that began to practice lending directly at points of sale. According to numerous ratings and surveys, Home Credit Bank is consistently among the top ten “hit parade” of banks in the Russian Federation.

Home credit toll free phone number: 8800-700-800-6

Naturally, if the organization of the bank’s work is put on the right track, then all areas of activity function as they should. We will focus on the service area of ​​Home Credit Bank, and more specifically, we will consider the free hotline of this bank in order to draw a conclusion on its basis about the attitude towards clients, future and present.

Home Credit Bank's toll-free hotline number

So, let's first announce the free phone number of the Home Credit Bank hotline - 8-800-700-800-6. It is on this number that the specialists of this bank will help you. The Home Credit Bank hotline operates twenty-four hours a day, seven days a week. You can perform many types of operations if you pick up a mobile device and dial this number. Which ones exactly? Let's figure it out.

What can you do with the free hotline of Home Credit Bank?

So, let's look at the actions that you can take by simply calling the free hotline of Home Credit Bank:

• When your Home Credit bank card is stolen, you can call a specialist to request blocking. To do this, you need to say the last four digits of your card. If you don't remember or don't know these numbers, then you will have to authenticate. To do this, you will need a passport of a citizen of the Russian Federation, information about which you must provide to the Bank's hotline operator.
• When you don’t know how much money you have left in your account, hotline specialists can easily help you. Naturally, to do this you need to say the card and account details that you are going to check
• When you don’t know how much you owe to Home Credit Bank, the hotline specialists can easily help you do this. Naturally, you will need information regarding your agreement and bank card. In addition, hotline specialists often ask you to provide your passport details
• When you just can’t get into the Home Credit Internet Bank, you can also contact the specialists of the 8800 hotline. They will advise you on this issue, analyze your actions and tell you what to do to fix Internet problems. As a rule, the whole problem lies in the browser settings, and the hotline specialists will help you very quickly
• When you decide to become a client of Home Credit Bank, you can also start communicating with a specialist using the toll-free hotline 8800-700-800-6. By calling the above phone number you can freely apply for a loan. Of course, if they give you a positive answer, then you will not be able to complete the paperwork over the phone, because there is a need for live communication and signing of documents. But, you see, applying for a loan by calling a toll-free hotline is very convenient and fast
• When you need to get to any branch of Home Credit Bank, but you don’t know how it works or what its schedule is, you can ask this question to a specialist on the free hotline. Remember that in almost every major city there is a branch of Home Credit Bank, and these branches operate according to their own individual regime. It is impossible to remember how a particular branch works, so for this purpose there is a free hotline of Home Credit Bank. By the way, specialists will help you not only with the office hours, but also with addresses and telephone numbers. That is, if a situation arises when you, being in an unfamiliar city, are trying to find the nearest branch of Home Credit Bank, then redirect this work to the specialists on the hotline. They will quickly and reliably provide you with the necessary information.

Is it difficult to reach the toll-free hotline of Home Credit Bank?

So, after we learned about the capabilities of the Home Credit Bank hotline, we will consider another pressing question - how long will it take to connect with an operator?

In general, let's be honest: on weekdays the free hotline of Home Credit Bank is quite busy. It gets to the point where one client is “dumped” by different operators. If the question is not urgent, then it is better, of course, to dial a toll-free number in the evening. But it is worth mentioning that in the evening there are fewer specialists working on the telephone. This means that there is no one hundred percent confidence in the speed and ease of “evening” service. In addition, calls to the toll-free phone number of Home Credit Bank in the evening have another noticeable drawback: if your issue is serious, the required specialist (for example, an employee of the credit department) simply will not be at his workplace. For such questions, of course, it is better to choose working daytime.

This is what I wanted to say about the free telephone number of the Home Credit Bank hotline. Let's duplicate the number itself again. Call, don’t hesitate - 8800-700-800-6 and you will be happy!

The Home Credit hotline is required for clients who have problems or difficulties when working with a banking product. By calling the financial staff. organization, professional and prompt assistance is provided.

When calling the call center, please use TRIN. This is a unique code created to match the PIN code. If the client does not have it, it is recommended to call 8 495 785 82 22 and request it from a specialist.

He is assigned by the robot after the operator asks the appropriate questions to identify the person.

A number of issues are resolved through the support service:

1. Find out the remaining monthly loan payment.
2. Credit/debit banking product account status.
3. How to change the password to your personal account. organizations.
4. The amount of “plastic” funds available for cashing.
5. Information about current promotions and specials. proposals.
6. How to block a card.
7. Apply for a loan/card/connect to a service of interest.
8. Details for replenishing your account in Home Credit Bank.
9. Conditions for opening a deposit.
10. Location of the nearest banking institution office.
11. Remaining problems of individuals.

Narrow areas are resolved exclusively in financial departments. organizations. So, in order to write an application or sign a DBO, you need to visit the office and contact an employee.

Home Credit Bank hotline phone number

Previously, there were 2 numbers for professional help:

• 8 800 700 800 6 - a convenient toll-free Home Credit hotline for holders of banking products, solving problems with lending. Suitable for users living in Russia.
• 8 495 785 82 22 - a paid number for citizens who want to immediately resolve the issue while abroad.

Currently, the free Home Credit phone number for clients is not operational. Owners of financial banking products The institution has a pay phone number – 8495. Calls are accepted from mobile and home phones.

Telephone for calls from abroad

7 495 785 82 22 - a financial client should call this number in Russia. organizations while abroad. The only number that is currently dealing with all issues. The number is paid.

Telephone number for credit issues

7 495 785 82 22 - contact number that deals with problems in any region around the clock. If you have any difficulties or questions related to using a credit card or connecting to lending services, please contact us here.

Voice menu structure

In Finnish there is no robotic menu structure. By dialing the number, the client automatically contacts the first available employee. The waiting time is usually 2-5 minutes, but not more than 15 minutes.

At the end of the conversation, the employee will ask you to take a short survey in which you should evaluate the operator’s waiting time.

The advantages of not having an electronic menu include:

• client waiting time has not been increased;
• there is no need to listen to the full menu and press the corresponding number;
• There are no intrusive services from a banking organization.

Thus, consultation can be obtained quickly, conveniently and easily.

Call cost

Now the cost of a call to the helpline will be from 90-150 rubles. The exact price depends on the specific waiting time and operator tariffs.

Reasons for refusing a toll-free number 8800?

The toll-free number was closed a couple of years ago due to the difficult economic situation in the country.

Management took many measures to optimize costs, one of which was the closure of the toll-free customer line (8,800). Although the situation in the financial institution has returned to normal, the line has not resumed operation.

How long to wait for an answer

The client is automatically contacted by the first available employee when dialing the number. The waiting time is usually 2-5 minutes, unless these are the line's busiest hours.

The client will not need to wait more than 15 minutes for contact.

Alternative methods of communication

If you do not want to spend your own money to solve the problem, the banking organization offers a number of alternative (free) communication methods:

• if you have access to Internet banking, you can make a call from the company’s website;
• a special “Home Chat” with an operator, where you can get advice online;
• e-mail address (indicated in contacts in the official source).

With the help of the support service, you can easily and quickly get professional help on any issue.

Home Credit Bank is one of the best in the Russian financial market. Almost every big city has a branch of this organization. So let's talk about the advantages of this bank and the quality of service. It is especially worth paying attention to how the Home Credit Bank hotline works: how to get through?

Peculiarities

Home Credit appeared more than 10 years ago. Over the years of fruitful work, the institution has managed to gain its regular customers and an impeccable reputation. Today this financial institution is considered one of the best in the field of lending. From the very beginning, the bank introduced the practice of issuing loans directly at points of sale. According to the rating and various surveys, Home Credit is among the top ten of all banks in Russia.

All areas of the company's activities operate at the proper level. This also applies to customer service. A home loan bank hotline was created especially for this purpose.

This helps to communicate with clients, on the basis of which a conclusion is drawn about the work of the institution itself, all negative aspects are taken into account and negative aspects are corrected.

Calls

So, the free home credit hotline for Moscow is 8-495-785-82-22, and for all regions - 8-800-700-800-6. Here, everyone can get expert advice on all issues related to the work and provision of services of this bank. The hotline has no breaks or days off. There are always operators on the line ready to answer pressing questions.

To be able to use bank services by phone, the client needs to know his TPIN - this is a special individual bank code, reminiscent of a card PIN code. You need to explain to the hotline specialist that you need to get a code. You will have to answer a couple of questions, after which the specialist will redirect the client to the system. To receive it you need to dial the number: 8-495-785-82-22.

After this, you will be able to receive all financial information directly by phone.

How to get information

First you need to call the toll-free number and enter your personal information. Next to find out:

• Card information, dial 01##1;
• ATM addresses, press 02;
• credit balance, dial 0##3;
• another question, press 01##0 to contact a specialist.

Services

However, this is not the only type of service that can be obtained for free using this phone number. Here you can:

How to get through

We figured out what number you can call for a free consultation. How can you get there? Are the lines always free for dialing, and how quickly do operators pick up the phone? Of course, when Home Credit is working, the 8800 hotline is very busy. Sometimes one client can communicate with several operators at once in one call. If possible, it is better to call in the evening, when no one is working. Then the operators will be freer and will be able to explain the issue of interest in detail, without haste.

Of course, in the evening there are fewer operators on the phone. In addition, during non-working hours it will be almost impossible to resolve any conflict issue regarding payment or the balance of credit funds. To resolve such issues, of course, it is worth calling during the day.

Replacement of services

In addition to all the questions listed, which can be found out for free, you can also connect to Internet banking. You need to go to the office and get a password and login for the Internet connection. Next, you need to go to https://ib.homecredit.ru/ibs/login and enter the required data. This will give you the opportunity to save your time. Through the Internet, you can find out the balance on your card and loan, view all completed transactions, and check whether money has been credited to your account. In banking, it is always displayed how many payments remain to be made.

Home Credit Bank is an excellent financial institution that cares about its clients and tries to create the best information service so that everyone can find out the answer to their question at any time.