There are a number of questions regarding bank services and services that can only be resolved by contacting the hotline. And it’s more convenient to resolve any issues remotely, rather than visiting a bank branch and waiting in line to see a specialist. number hotline free – information that any client of a financial institution should know.

By contacting the hotline, you can resolve any questions regarding services and banking products, but there are the most common ones, among them:

1. Blocking the card if it is lost or stolen. In order to block the operator, you must say the last 4 digits of the card. But often clients do not remember such data; in this case, they will need to go through identification by providing their passport details. Remember! Even to block the card, the employee will not ask for the card PIN code.
2. Find out information about the status of your account: card, settlement, deposit.
3. Data regarding the loan, including the balance of payments and clarify the schedule for their payment.
4. Debt on the card account. In this case, you need to tell the operator the card details (number) or contract. If neither one nor the other is at hand, then passport details.
5. Restoring access to Internet banking.
6. Any technical questions - you can’t log into your personal account, something doesn’t work, etc.
7. You can do it over the phone or issue a bank card.
8. Clarify the work schedule of a particular branch, the presence of a branch in the city of interest.

Contact numbers

In order to use the operator’s services or resolve your issue automatically, you can contact the following numbers:

• For regions – 8 800 700 800 6.
• – 8 495 785 82 22.

Important! If an issue of concern can be resolved over the phone without the participation of an operator, you should obtain a TPIN code - this is an unambiguous client identifier, something like a PIN code. To do this, you will need to contact the operator and express your desire to receive a code for the phone banking system. The operator will ask a few questions and direct you to the TPIN creation system.

Procedure for obtaining TPIN

To create, you need to dial the number 8 495 785 82 22 (it’s paid), then go through the following steps:

1. Talk to a specialist regarding cards and accounts that are client accounts. In some cases, verification of passport data is required - this is proof that it is this client who is calling and not a fraudster.
2. Next, you will be transferred to the TPIN creation mode.
3. Afterwards, the bot will ask you to provide contract and card details.
4. After this, the code will be assigned.

Important! If a stranger recognizes the key, you can create a new one at any time, and this must be done as quickly as possible.

Working with TPIN

In order to use TPIN you should dial toll free number 8 800 700 800 6, then enter the contract/card details and your personal code. After that select necessary action and dial the corresponding digital identifier:

• Card balance – 01##1.
• Addresses of ATMs nearby – 02.
• Card data – 01.
• Loan balances - 0##
• To contact the operator - 01##

Speed ​​of issue resolution through the operator

Many people are interested in how quickly they can solve their problem through the free Home Credit hotline. It is worth understanding that there are many clients, so you will have to be patient. IN weekdays It is difficult to reach contact numbers, especially during the daytime. In the evening, the workload is not so intense, although there are not so many operators on the line. In addition, in the evening there is a problem with obtaining information on a loan, account, etc., since it is provided by economists, and they have a standardized working day.

Important! It is not always possible to reach the hotline; in this case, there are other methods for quickly solving the problem or contacting bank specialists.

If the hotline is not available

There is an option to contact a specialist if this was not possible through the hotline. Among the possibilities:

1. Online calls to the site. To do this, go to the Home Credit website. Next, go to “contact us” and select the “online call” submenu. This service is free, but for high-quality communication you must have headphones, a microphone and high-speed Internet.
2. If it is important that the question is documented, you should also contact it through the site, but in this case through the “ask a question” form, which is located at the top of the page. In the form that opens, fill in the required fields and be sure to indicate agreement with the terms of service.
3. Order back call. You should write down your contact number in the form of the same name and wait to be contacted by a specialist. It is worth understanding that not all questions can be expected, so it is often better to independently contact a bank representative.

Conclusion

You can contact a hotline operator or a specialist from Home Credit Bank and there are the necessary contacts for this. But you should understand that dialing does not always occur due to the significant congestion of the line and the small number of operators.

It is customary to contact a bank specialist for help in case of loss bank card, when controversial issue or to apply for a card or loan.
At the moment, there have been changes to the Home Credit Bank hotline - the phone number is already new and is not toll-free.

Home Credit Bank - hotline phone number

Hotline number 8 495 785-82-22 .

By calling this number, you can get advice on any question related to the services of this bank. Calls to this number are paid depending on the operator's conditions.

Contacting the bank via the feedback form or online call

What questions can you get answers to from Home Credit Bank technical support?

Telephone call to service technical support Home Credit will provide the opportunity to carry out a number of operations:

1. Block your plastic card if it is lost. You will need to name its last 4 digits. If they are not available, you must undergo passport authentication.
2. Find out how much money is left in the account. This function is available to anyone banking product(credit cards, debit cards and current accounts).
3. Find out the amount of debt on a loan or card. It is necessary to provide passport data and provide the card or agreement number.
4. Restore access to online banking and resolve any technical issues. If you are unable to log into Home Credit Internet Banking, you must immediately call the hotline. There is probably an error in your browser settings. The operators will tell you how to fix it.
5. Apply for a card or loan. If you need a certain amount of money, you can submit a preliminary loan application. If the bank approves the decision, the applicant will have to go to the nearest branch to confirm the application and receive funds.
6. Find out the addresses of bank offices and their working hours. Home Credit Bank branches are located in almost every city in Russia. But it’s better to ask the operators where to find them.

How quickly can I reach the bank's hotline?

Unfortunately, on weekdays it can be difficult to reach the hotline. Often they even switch from one operator to another. In the evening the load decreases. But at the same time, the number of specialists is decreasing. Plus, the task is further complicated by the fact that specialized economists work only during the day. Therefore, in the evening, resolving a number of issues becomes impossible.

How else can you solve the difficulties that have arisen?

There are issues that can be resolved without contacting support. For such cases, it is recommended to connect to the Home Credit online bank. This can be done through a bank office or through the website https://ib.homecredit.ru/ibs/login. Using your personal account, you can independently check: accounts, debt balance and other information. In addition, it has become available to make scheduled monthly payments on loan obligations.

By calling the Home Credit Bank hotline, you can consult with specialists about the services provided by the financial institution and how to resolve problems that arise when using its products.

Home Credit Bank hotline dialing

Home Credit Bank, like all financial institutions in Russia, strives to constantly be in touch with clients and provide them with comprehensive support, instruct them, help resolve problems and inform them about the services provided and current banking products.

Single support service number for Home Credit Bank

Until recently, all clients of Home Credit Bank were provided with a single 24-hour toll-free number to connect with duty managers financial company:

Regardless of whether the call was made from a landline or cell phone, there were no charges for connection and negotiations.

Important: to contact specialists, you had to follow the voice instructions.

On this moment The above number is frozen. However, this does not mean that citizens do not have the opportunity to call the bank’s hotline. In each region, clients of financial institutions are given the opportunity to call hotline operators using regional numbers that differ from each other.

Support number for dialing from Moscow, the Moscow region and anywhere in the world

Another number is provided for clients of a financial institution located in St. Petersburg:

As in the previous case, communication will cost money. Before you call and ask a question, think about how to formulate it so that the operator immediately understands and answers concisely. IN otherwise, you will have to spend money on explanations.

Important: before calling, prepare a contract concluded with the bank and cards. In many cases, it is necessary to provide plastic or contract numbers. They may also be asked to voice a code word.

The SPb dialing is also valid for calls from roaming.

What can you expect when you contact Home Credit Bank technical support?

Everything will become much easier if you open your own personal account on the official website of Home Credit Bank. With the help of LC, you can independently solve most of the problems that cause clients to call the hotline. In your personal account you can see loan balances and credit cards, get up-to-date information about all Home Credit Bank products, find out about receipt Money to your accounts, etc.

LC is especially convenient for those who make monthly payments to close a loan. Thanks to personal account, you will not forget that in certain period you need to pay a certain amount to repay the loan.

Home Credit Bank is one of the best in financial market Russia. Almost every big city has a branch of this organization. So let's talk about the advantages of this bank and the quality of service. It is especially worth paying attention to how the Home Credit Bank hotline works: how to get through?

Peculiarities

Home Credit appeared more than 10 years ago. Over the years of fruitful work, the institution has managed to gain its regular customers and an impeccable reputation. Today it is financial institution considered one of the best in the field of lending. From the very beginning, the bank introduced the practice of issuing loans directly at points of sale. According to the rating and various surveys, Home Credit is among the top ten of all banks in Russia.

All areas of the company's activities operate at the proper level. This also applies to customer service. A home loan bank hotline was created especially for this purpose.

This helps to communicate with clients, on the basis of which a conclusion is drawn about the work of the institution itself, all negative aspects are taken into account and negative aspects are corrected.

Calls

So, the free home credit hotline for Moscow is 8-495-785-82-22, and for all regions - 8-800-700-800-6. Here, everyone can get expert advice on all issues related to the work and provision of services of this bank. The hotline has no breaks or days off. There are always operators on the line ready to answer pressing questions.

To be able to use bank services by phone, the client needs to know his TPIN - this is a special individual bank code, resembling a card PIN code. You need to explain to the hotline specialist that you need to get a code. You will have to answer a couple of questions, after which the specialist will redirect the client to the system. To receive it you need to dial the number: 8-495-785-82-22.

After this you will be able to receive all financial information directly by phone.

How to get information

First you need to call the toll-free number and enter your personal information. Next to find out:

• Card information, dial 01##1;
• ATM addresses, press 02;
• credit balance, dial 0##3;
• another question, press 01##0 to contact a specialist.

Services

However, this is not the only type of service that can be obtained for free using this phone number. Here you can:

How to get through

We figured out what number you can call for a free consultation. How can you get there? Are the lines always free for dialing, and how quickly do operators pick up the phone? Of course, when Home Credit is working, the 8800 hotline is very busy. Sometimes one client can communicate with several operators at once in one call. If possible, it is better to call in the evening, when no one is working. Then the operators will be freer and will be able to explain the issue of interest in detail, without haste.

Of course, in the evening there are fewer operators on the phone. In addition, during non-working hours it will be almost impossible to resolve any conflict issue regarding payment or balance credit funds. To resolve such issues, of course, it is worth calling during the day.

Replacement of services

In addition to all the questions listed, which can be found out for free, you can also connect to Internet banking. You need to go to the office and get a password and login for the Internet connection. Next, you need to go to https://ib.homecredit.ru/ibs/login and enter the required data. This will give you the opportunity to save your time. Through the Internet, you can find out the balance on your card and loan, view all completed transactions, and check whether money has been credited to your account. In banking, it is always displayed how many payments remain to be made.

Home Credit Bank is an excellent financial institution that cares about its clients and tries to create the best information service so that everyone can find out the answer to their question at any time.