Created in 1992, Citibank is one of the most reliable international banks in Russia. The level of capital and the size of assets allow the organization to provide a full range of modern financial and credit services to its clients. To improve the quality of service, a special 24-hour customer support center was created, where everyone can receive the necessary information and assistance regarding banking products and services.

How to contact Citibank support service

For the convenience of its clients, the bank offers several ways to communicate with call center employees:

• 24/7 support phone numbers;
• Feedback form on the website;
• A written appeal to the bank management at the postal address of any branch.

By choosing any of the above methods, you can obtain the necessary information regarding banking services and products, as well as receive assistance in working with services or leave a complaint regarding the quality of customer service. All requests are considered by bank specialists in order of priority and none is left without an answer or solution. Thus, by sending a request or calling the support service, you are guaranteed to receive advice from qualified specialists.

How to call Citibank

You can make a call on the following numbers:

1. Free hotline number 8-800-700-38-38 for calls from mobile and landline phones.
2. International number +7-495-775-75-75 for calls from abroad and from landlines.
3. Citibank fax number +7-495-725-67-00 for companies and corporate clients.

It is important to remember that when you call the Citibank toll-free hotline number, you will be asked to listen to a menu of voice prompts from the autoinformer. Using the menu items and buttons on your mobile device to control them, you can independently find the information you need. To contact a support operator, simply wait a few minutes for the connection.

Online communication with Citibank support service

If you are unable to call the contact center numbers, you can always contact support workers via the Internet:

1. Go to the main page of the official Citibank website and open the “Write to us” section.
2. Select an option to fill out the feedback form.
3. Please indicate in the application form whether you are a client of the bank.
4. Please provide your correct information in the appropriate fields.
5. Write your full name, contact phone number and email address.
6. Please indicate the topic of your appeal.
7. In the text field, describe your problem in as much detail as possible and indicate how you would like to receive a response to your request from a bank employee - by SMS, email address or mobile phone number specified in the application.
8. Attach the required files.
9. Enter the unique numeric code from the image and send the application to bank specialists.

All requests completed and sent in this way are immediately processed by support staff. If it is necessary to clarify some details of the application, a contact center consultant can contact you in advance and often a response to the request is received within 24 hours after it was sent.

It is worth remembering that a bank employee can only ask you for personal information, but for security purposes you must understand that under no circumstances should you share your card PIN or login with password from your personal account.

Citibank is a financial organization that is ready to help clients resolve their issues.

The bank's contact center is a division of highly qualified specialists.

We'll tell you more about it, as well as other ways to contact customer support.

Citibank hotline

Attention! When calling a single number, the subscriber first gets to a voice assistant called CitiPhone.

Using its tips, the client can independently obtain the information he is interested in or perform transactions.

To access it, you need to register your mobile phone number in the bank's system.

After this, the subscriber needs to come up with a unique four-digit identifier by which he can log in to the system and gain access to CitiPhone.

You can also use the help of a call center operator in the system. They are only available on weekdays between 8am and 8pm.

• activate or block a bank card;
• obtain information about current debt;
• find out the amount and date of the next payment and other options.

Alternative ways to contact the contact center

If for some reason the client cannot contact the bank's customer support service by phone, the financial institution has provided other options.

First of all, SMS notifications about ongoing transactions on the client’s account. It is connected through the client’s personal account, at the nearest bank offices or through a mobile application.

The message informs the client only about financial transactions performed on the account and sends out current information about the company's products or promotions.

Attention! Citibank is registered as a legal entity in the Viber messenger. If the client has an account, he can subscribe to it and receive messages in the application.

This is a secure way to transfer data, since Citibank is officially verified in the messenger.

The financial organization developed and launched applications on different versions of mobile OS.

The program uses the login credentials obtained from the bank by the client. The application is a mobile bank that contains all the necessary functions and options.

The client can also, as in his personal account:

• find out your debt under the current loan agreement;
• review completed financial transactions;
• enable or disable additional options and many other features.

The client can also address his questions to representatives of the financial institution at any of the available branches.

To find out the location in the city of residence, you can go to the company’s website and navigate on the virtual map. Link: www.citibank.ru.
The list is divided by city. By selecting any one from the list, the user will see detailed information about the work schedule of the additional office, with the exact address, as well as additional opportunities.

For example, some branches are equipped with a children's room. This allows visitors to leave their children and calmly communicate with bank employees.