Disgusting desk, a thief on a thief drives a thief.

Does not give approval for a credit card, apparently only his own and ours draws up

Advantages: Electronic queue, good rating reliability.

Flaws: Intrusive staff.

In 2017, there was an experience of placing a 3-month deposit in this bank at 3 Hirshmana Street in Kharkov.

When choosing a bank for a deposit, I was guided by the reliability rating on the website of the Ministry of Finance. In general, I can’t say anything bad about Alfa Bank. I liked the electronic queue, there are magazines to look through.

At the end of the deposit period, the entire amount was returned. True, the consultant persuaded me for a long time to place a deposit with them again, plus she imposed various products, which did not interest me much. And in the end, when I realized that I did not succumb to her persuasion, she invited me to talk with the head of the department.

She, in turn, tried again to persuade her not to withdraw her funds, to which she received a negative response. In the end, she led me back to the consultant and ordered me to give me the entire deposit. Then I went to the cashier and took everything.

Advantages:
Once in a while it doesn't have to.
Flaws:

Ham attitude.
In 2014, we rented a TV set from Alfa Bank, everything went well, with a friendly employee and fast service. Last month, I again had to go to the bank in Epicenter, Okruzhnaya Street. We were extremely surprised by the service of the female employee. As a former bank employee, I didn’t even know that this happens. We took a mattress in installments, it took an hour and a half to complete the design! I don’t know what happened to the employee, but after telling us: “I won’t tell you in detail about the loan, because I don’t feel very well, check it out for yourself,” and sitting with such a look, they say, they’ve pinned down, the work day is already over.

In general, if it were not for the past experience of cooperation with Alfa Bank, and knowing what kind of employees there are, looking at the service of this employee, I would definitely never contact this bank again, although, to be honest, next time I will also think about this. We all know that we remember bad things more than good ones.

Positive reviews

Tired of reading negative reviews about Alpha Bank. Overseen, overdue, not finished reading, not checked. This is your irresponsibility. Bank good services understandable, if you carefully calculate. With the bank for over 6 years. credit, card 100 days, now the cashback card really likes monthly +1500, with an annual 3990, well, it’s profitable. Be careful and blame the bank for your oversights.

I want to thank the employees of the Alfa-Bank branch for their professional work, efficiency, courtesy, and individual approach to the client. This is not often seen in banks. I took out a loan from a bank, and I was satisfied with everything.

For 4 years of cooperation with Alfa-Bank, I managed to use the lending service. took consumer credit, repaid it ahead of schedule, the interest was all recalculated to me, everything is fair. And also recently issued a 100-day card from alpha-bank. The essence of the card is that I pay for something, or withdraw money and return it within 100 days without any overpayments. Most importantly, meet the deadline of 100 days. day I can again take a certain amount for a period of 100 days, without any interest. The card suits me completely, as well as the service at the bank.

I applied for a credit card at Alpha Bank so that I always had money at hand. And that was already a couple of times, money is needed, but there is no one to take it from. Yes, and I don’t really like to occupy. Already used it once. The grace period for the card is 100 days. Cash withdrawal without commission. The main thing is not to miss Grace period. But I have been careful about this. At the moment, the alpha bank card suits me completely.

You read the reviews - your hair stands on end and you want to find out directly - how it happens. I have Alfa Bank in good standing, for fifteen years I have not had a single conflict situation .. The account is opened in this bank, I have a couple of cards, everything is fine. It is clear that single positive reviews are drowning under a bunch of indignation (why write when everything is fine? It’s not customary with us) from delight. Disgruntled people are everywhere.

In August, issued cashback card from Alfa Bank. The card was calculated both at gas stations, and in cafes and shops. Used it without fanaticism. In other words, in normal mode. On average, I spent about 30,000 rubles per month. Recently, I received a refund on the card of about 1500. In principle, everything is fair, the cashback was credited correctly.

How much negativity people have. I'm just thinking - are we writing about the same bank? I have never had any such situation. I have been a banker for ten years. And she took loans, now she has opened a deposit. This bank impresses me. Service is good, employees are knowledgeable. Even phone calls (albeit only once) are answered clearly and efficiently. At least my problem was solved. I opened a deposit - they told me which one is more profitable and more convenient to make. Though they could brush it off - read for yourself and decide for yourself. So I'm satisfied

I am a bank employee. Decided on a mortgage in a house under construction. The interest rate initially - 8.9. I have a small discount - 0.3%. Everything was done quickly, without too much red tape and hassle. Saved both your time and mine. The house is still at the stage of excavation, but the developer is reliable, they took it very profitably. I'm glad that the bank went to the meeting.

I have only 7 years left before retirement. Decided to open savings deposit in Alpha with a good percentage, especially since their bank is in my yard. Pleased with all the staff, the girls are polite and if necessary, repeat a hundred times. Opened a deposit that can be replenished. They connected the transfer immediately with the salary of the card, I also have it from Alfa-Bank. All online banking services explained. Now I can't go down to them. Well done, thanks!

Maybe someone will be interested or help. I urgently needed money to buy new equipment for the company, as the old one was out of order. It was necessary about 90,000 UAH. Naturally, such money was not easy to get. He began to think about taking a loan, although he knew that the interest would have to be repaid, although what else was left to do. I began to choose between different banks. After numerous searches, I settled on Alfa-Bank. Why did you choose this bank? Yes, because the conditions are the most loyal of all the revised banks.

Namely:

• free opening of a credit card, as well as its free delivery;
• 55 days grace period (for example, they withdrew or paid with credit money on 01/01/2016, and this money must be returned to the card by 02/25/2017, while no commissions or interest must be paid.);
• credit limit up to 200 000 UAH
• the ability to buy goods in the store in installments up to 12 months (also, no hidden fees or interest);
• 12% are credited to the card balance per year.
• also convenient internet banking.

Our company took a loan for 55 days without a single percentage. Very comfortably. By the way, the percentage of refusals on the loan is minimal.
So, if you have a similar situation, or just need money for your needs, order a card from Alfa-Bank.

Advantages:
Good bank, friendly staff
Flaws:
No

The choice of the bank became in front of me after the birth of the child. I wanted a reliable bank. On the advice of friends, she chose Alfa Bank. When I arrived at the department, what did I see? I saw friendly staff corporate clothing and professionalism of bank employees, to each client a separate approach.

They served me in the bank quickly and efficiently, did not hang various unnecessary services. I've been with the bank for over a year now. During this time, everything suits, the bank grows and develops. Money always comes on time. A very convenient remote Internet service system is my alpha bank, where it is very easy and simple to understand and work with your accounts!

Advantages:
quick service, cozy interior, intelligent specialists
Flaws:
some services are expensive compared to other banks

One of the banks, where it is pleasant to apply. Service is fast and sensible. Right at the entrance, the administrator meets with a smile, immediately finds out the problem and directs to a specialist. Or you can take a coupon with a number in the lightbucks and wait on a soft sofa with pleasant music. All operators and cashiers are polite, smiling, they can easily explain all the nuances.

I am the owner of a Gold credit card. Interest is accrued and written off according to the terms of the agreement, everything is transparent and understandable, the limit is increased once a year.

Internet banking is working properly. Money from WebMoney to the card is transferred instantly. phone calls do not bother. The only thing is a large commission for crediting funds to the card, but it is possible through other terminals - it's free there. And so I recommend!

I want to express my gratitude to the employees of the Alfa Bank branch on Michurinsky Prospekt. Girls working with legal entities helped, advised, answered my many questions, showed kindness, attention, patience, competence in all matters. The staff tried to make me spend less time and quickly arrange everything. Thank you all very much.

Advantages:
Service.
Flaws:
No.

I believe that I can safely be an adviser on this bank, as I am their client for many products, I have been using the services of the bank for a long time.

To begin with, this bank really appreciates customers, tries to please, and the bank all the time offers new interesting services, numerous promotions.

Stability is also important, even during periods of crisis, the bank continued to lend and return deposits both in hryvnia and in foreign currency. Very comfortable credit cards, there are different options for them - for purchases, and for cash withdrawals.

Just a great Internet service, it is very convenient to use it. Specialists are always friendly, professionally solve all problems and problems. I highly recommend this bank to everyone!

Advantages:
In Alfa-Bank, the client is a priority, convenient tariffs, high-quality products, good support, employees.
Flaws:
Lack of processing, poor management that creates impossible working conditions for staff. You work like an immortal pony.

I former employee of this Bank. This Bank it is very good for storing your funds. A lot of high-quality banking products and convenient tariffs. So to say Bank for every day. The more stable.

There are certainly disadvantages, but I think they will be corrected by the end of the year. The most tangible disadvantage is the lack of its own processing center. If he were in the Bank, then the operations carried out by the client would immediately be completely debited from the account, but since there was a crisis, the Bank could not create it. This causes a lot of inconvenience if the client pays with a card on a foreign site and the operation is in foreign currency, since the write-off of this operation will be at the exchange rate on the date of the transaction on the account and the exchange rate may therefore change.

Many may complain about the staff but you also understand there is such a thing as the human factor. The Bank treats employees' mistakes very harshly. For example, you leave a complaint and because of it, the employee may lose the entire bonus for the month.

From personal experience having talked with the employees of Privat Bank, I have not seen so many uninformed employees, unlike Alfa-Bank.

Greetings. This real story began with the fact that my beloved Svyaznoy Bank ordered a long life, conditions worsened, bonuses were canceled, restrictions on cash withdrawals were introduced. Due to the fact that I often pay with the card and actively use it, I had to look for another bank. After reviewing the list of banks, the location relative to my office, as well as the conditions, I chose Alfa Bank.

I ordered 2 gold coins from the bank plastic cards, one visa, another master card. Actually used only a visa.
Well, now the story itself. I use the card, as I wrote earlier, actively, I make payments for about 300-400 thousand per month. Detailing the expenses for the month barely fits on 6 sheets of A4 format, so that you can imagine how many transactions.
Illegal write-offs.

I had a rest in the Radison Slavyanskaya hotel, a 5 * hotel, I paid with a visa. The total bill for the room per night was 24,000 rubles, of which 16,000 rubles. number, the remaining 8000 rubles. mini bar. Leaving the hotel, I paid for everything with a card, i.e. the total amount of 24,000 rubles. After 2 days, looking at the balance of my card, I noticed that on the card for 8000 rubles. became less than it should have been. At the same time, no SMS, no alerts, nothing came. I began to understand in detail the balance in the Internet bank and found the amount of write-off to 24,000 rubles. also 8000 rubles. separate write-off. I called the bank, wrote a statement, the money was returned. The first time I thought they made a mistake at the hotel, maybe it is, God bless him.

The story of this month, which clearly showed how money is stolen. I paid for services on sites known to me, I have been using it for a long time, there have never been any problems with left write-offs during the years of use. So, I pay 2 amounts in April, for 7000 rubles. and for 4000 rubles, I make payments on different days on April 3 and April 15. When making a payment, SMS notifications are immediately received, stating that the money has been debited from the card, the balance has been reduced by the corresponding amounts. In the subsequent period, the balance did not increase by these amounts, this is important, I checked everything in detail via SMS. On April 21, when I logged into the Internet bank, I see that the amount of my money has decreased just like that, without notification, without calls, etc. for 11.000 rubles. I called the bank - come, they say, write a claim.

At a bank branch. Actually, I arrived at the bank, since I am a VIP client, they should skip the queue - it wasn’t there, I spent time in the queue. Having described to the bank employee her problem with illegal debiting of money, she printed out to me on 6 sheets the details of my operations on the card, threw it in front of me and said - look for yourself where we wrote off your money. To say that I did not expect such impudence is to say nothing. Okay, after a little arguing, I began to look for where my legitimate ones had written off. And I found the same, operations in the amount of 7,000 rubles and 4,000 rubles were duplicated 2 times. I would like to draw your attention to the fact that the transaction code is one, the amount is one, etc., disguised as the same operations.

If you do not carefully read the details, you might think that the operations are really real, but the amounts are doubled by 2 postings, i.e. the same operation is repeated 2 times. To my question - how could it happen that money could be debited from my card without my knowledge - the girl answered something incomprehensible, something like the fact that outlets sent them a request 2 times. BUT, there is only one transaction code and under one code money cannot be debited 2 times in any way, this is how the payment system is arranged. When asked why they didn’t write off the same amount 10 times in a row, she answered rudely - they could have written off 10 times. My nerves could not stand it, I rolled a complaint into the book of complaints.

The next day I went to another branch, wrote a claim for illegal debiting of funds from my account. The representative of the bank said they would consider from 30 to 60 days. I told them that I would file the same claim with law enforcement agencies, 7,000 rubles. returned in the evening, 4000 rubles. are considering.

Actually, I withdrew all the money from ruble and foreign currency accounts so that they would not steal it again and it is not known what amounts, put it in a safe deposit box, now I am looking for a sane bank with which I can work and which will not steal money. I am waiting for the return of the remaining amount of 4000 rubles, after which I close all accounts with Alfa Bank.

Honestly didn't expect this from big bank. I wonder how much they steal money from customers who simply do not pay attention to their balance during the payment process, how much they double the amount and in what amount. For clients of this bank, especially those who carry out a lot of transactions, I recommend checking your balance more carefully.

I would never have believed it if it hadn't happened to us.

On Friday, June 30, 2017, by changing the details of the recipient of funds when uploading the payment order file to the Internet Client-Bank system, a very large amount was debited from the current account of our company to the scammers. The payment was formed in 1C, then uploaded to the Client-Bank Internet. The operation is standard, payments are made almost every day. At some stage of unloading and loading, the recipient's TIN, current account, BIC, correspondent account and receiving bank were replaced. The beneficiary bank turned out to be Alfa-Bank JSC, Nizhny Novgorod branch. The beneficiary's name remained the same, unchanged. caused nothing.

Literally half an hour later, when printing out the payments made, I noticed that the details were not the ones that were originally indicated. The servicing bank was immediately informed, and since the payment order had already been executed, a letter was sent to the bank with the specifying details of the recipient. All this was done 30 minutes after the payment was made.

For many years of work, of course, there were cases when mistakes were made in payment orders, both by us and addressed to us. The procedure has always been standard - if a discrepancy was found, the receiving bank sent such amounts to the account of outstanding payments, and a letter was sent to the recipient asking them to contact the sender and clarify the details. Or the money was simply returned to the sender's account in 5-6 days.

Alfa-Bank refused the letter about clarifying details, they do not make adjustments. Okay, since such a recipient organization does not exist in nature (with the simultaneous coincidence of the indicated TIN, the name of the organization and the number of the current account), I was sure that the money would be returned in 5 days. What was the horror when the security service of our bank reported that, according to information from Alfa-Bank, the money had already been credited to the account and someone had already withdrawn a large amount of cash from the account. How could this happen at all if the details in the payment order do not match the details of the Alfa-Bank client? It turns out that Alfa-Bank does not bother to check the details at all. The money is credited to the current account indicated in the payment, and it does not matter who is indicated in the Recipient field. If you follow the logic of Alfa-Bank, then any company engaged in illegal activities, such as cashing or financing, can open an account with Alfa-Bank, distribute details to interested parties, and they can send money to this account and at the same time indicate a completely harmless company as the recipient, for example LLC "Swallow", the money will still get to the right people. And if the scam is revealed, then you can always say that we didn’t pay money to Obnashka LLC, but paid to Lastochka LLC. Everything ingenious is simple. Truly a scammer's paradise.

We checked the recipient company by TIN - it turned out to be M**na Plus LLC, established on 06/01/2017 in Nizhny Novgorod. The main activity is "Wholesale trade in fruits and vegetables". And the basis of our payment is payment for the work performed to repair equipment under an agreement concluded in March 2017. There are no documents (contracts, acts, invoices) confirming the validity of receiving funds from the recipient. Our company has no business relations with LLC "M**na plus". If any documents are submitted on behalf of our company, these documents
are considered fake.

All these facts that a freshly baked company selling vegetables and fruits suddenly receives a huge amount of money on its current account for the work performed on the repair of equipment, that the name of the recipient does not correspond to LLC "M**na plus", that this "Recipient" immediately rushed to shoot cash at space speed, did not lead Alfa-Bank employees to suspect fraud. Only after cashing out a large amount and repeated letters from our bank, Alfa-Bank employees blocked the account for 1 (one) day. Also, the employees of Alfa-Bank JSC did not carry out mandatory control in accordance with Article 6 of Law No. 115-FZ, according to which mandatory control by credit institution operations on bank accounts with cash are subject, if the amount for which it is performed is equal to or exceeds 600,000 rubles and the funds are credited to the account or funds are debited from the account legal entity, the period of activity of which does not exceed three months from the date of its registration. I understand that I myself am partly to blame, I had to double-check it 100 times, open a payment order, but who knew that Alfa-Bank never returns erroneously transferred money, as other banks do ...

The essence of the claim against Alfa-Bank is that the bank, seeing a lot of inconsistencies, seeing an error and inconsistency in the details, seeing that a fictitious recipient, a newly created company, suddenly receives a very large amount that is not due to the nature of its economic activity, did not check, did not send money to the account of unexplained payments for subsequent return, did not block the money, but allowed the cashing out of a large amount. And yet, the time for which all this happened is very surprising. We started acting 30 minutes after the payment was made, wrote all the necessary letters to our bank, our bank immediately informed Alfa, but the money was credited to the account very quickly and the scammers immediately withdrew the cash. Were you warned, were you on duty at the ATM? But it is impossible to withdraw money from the account of a legal entity and not leave traces. Withdrawn money on the same day must be credited at the cash desk of the organization with the execution of an incoming cash order and the formation of a cash book. These are not personal funds that can be spent right and left without an account. All this leads to an unpleasant thought about the scale of the scam and that there may be someone in Alpha who was very interested in carrying out a fraudulent operation.

I wrote a statement to the police about initiating a criminal case on the same day, I provided a notification coupon to my bank, and they sent it to Alfa. Application addressed to the Chairman of the Board of Alfa-Bank, Mr. Sokolov A.B. I wrote, I also wrote a claim on the Alfa-Bank website, now I am preparing a complaint to the Central Bank of the Russian Federation and the Prosecutor's Office. I will indicate all the necessary data on the payment, as well as the contact details of our organization in the additional information.

Based on the foregoing, we ask the responsible persons of the bank to look into the situation, block the fraudulently stolen cash to prevent further cashing out and return them to the settlement account of our company. I really want to believe that Alfa-Bank does not cover scammers and will make every effort to return the stolen amount to us.

In February 2009, I decided to buy a cell phone in one of our city's communication shops on credit. It took about an hour to set up. The loan was issued in Alfa-Bank. I received all relevant documents and a phone number. I signed that I agree with the payment schedule, the interest rate on the loan and the amount of monthly installments.

I got a loan for a year.
An initial fee I paid for the phone in the salon, and the repayment of the loan, according to the schedule, began in March 2009.

Every month I repaid the debt without delay, for which there are relevant documents. last month payment, according to the schedule that Alfa-Bank made, I had February 2010.
Having paid the amount indicated in the schedule, again without delay, I was glad that now I can take something else on credit.
Rejoiced early!

At the beginning of March 2010, I received an SMS from Alfa-Bank on my phone, reminding me that I had to pay the last installment in the amount of 2145 rubles. 47 kop.

I called Alfa-Bank at 8-800-200-00-00. For ten whole minutes I listened to music in the receiver and reminders that the operator would soon answer. After ten, or maybe more minutes, the operator answered me. I explained the situation, said that according to the debt repayment schedule, I had paid everything, that my last installment was in February, and that March was not mentioned at all in the same schedule. I asked where the sum of 2145 rubles came from. 47 kopecks, because my monthly payment amounted to 1780 rubles, and last payment- 1680 rubles. 96 kop. The operator girl could not give me an explanation and connected me to another "specialist". It was also a girl, but less kind. She asked me to give my passport details, after which she advised me to contact the electronic help desk, giving me a password and login for access. Having dialed the number 8-800-2000000 again and following the prompts of the electronic consultant, I found out that I had a loan debt of 2145 rubles. 47 kop.

I realized that it would not be possible to achieve the truth in Alfa-Bank.
I went to the communication salon where I took the phone, I thought that maybe they messed up with the payment schedule, but in the salon they explained to me that the bank itself makes the schedule and resets it via the Internet. The consultant of the communication salon advised me to contact Rospotrebnadzor, because. this situation with Alfa-Bank is far from an isolated case.
In Rospotrebnadzor, I wrote a statement asking to look into this situation and attached copies of all payment documents.

On March 16, 2010, I again received an SMS from Alfa-Bank with a reminder to pay the loan debt for March 2010, but the amount was already different, 464 rubles. 67 kop. I started calling Alfa-Bank again at 8-800-2007-666. The operator answered me, a young man. I explained the situation to him, to which I received an answer that the communication salon had drawn up the payment schedule incorrectly, and that I also did not know how to count. Since I took the phone in February 2009, started paying the loan in March 2009, then I have to finish paying in March 2010. That is. I understand this - a year in Alfa-Bank lasts 13 months. The operator advised me to pay the debt before 03/19/2010.

Yesterday, 03/18/2010, I again received an SMS with a reminder to pay the debt. I started calling Alfa-Bank again at 8-888-200-00-00 and 8-800-2007-666, but now I decided to record all conversations with operators. They again began to transfer me from one specialist to another, without giving a specific explanation for my situation, only asking me if I would pay off the loan debt. The penultimate operator, a girl, checking my data, began to read someone else's payment schedule to me with completely different numbers monthly payments. I read out to the operator my schedule and my figures, based on the data that Alfa-Bank gave me when giving me a loan. The operator said that I incorrectly calculated the months of payments, i.e. started paying in March and should finish in March - it will be a year. When I asked her to count the number of months from March 2009 to February 2010 herself, she hesitated, asked me to wait a minute, then switched me to an automatic answer and disappeared. I again dialed the number 8-800-2007-666, this time the operator Dmitry answered me. I started talking about my credit history, to which I received an answer that I have a debt, that I need to pay it off faster, and that the last payment to repay the loan must be coordinated with Alfa-Bank, because. it may change due to the transfer of holidays and weekends.

I was just shocked! Not a single bank with which I had to work before allowed such a thing. There was a clear payment schedule, specific amounts of monthly payments, which were not affected by weekends, holidays, hurricanes and cataclysms. The agreement with Alfa-Bank specifically stated that the loan was given at 29% per annum. If you adhere to the original payment schedule, then the amount exactly corresponds to the contract, but with an increase in the amount of the last payment, it increased and interest rate, it became 32%. It turns out that Alfa-Bank raised itself, unilaterally, without notifying me, the rate on the loan. This is a natural divorce - to correct their affairs at the expense of normal payers. I understand that there are malicious violators, swindlers, but you can’t treat everyone with the same brush!
For my part, I advised my friends not to contact Alfa-Bank services anymore, so as not to get into an unpleasant story.