Baltic Bank is one of those banks that can work with their clients via the Internet. The institution has its own online banking system, which allows those who wish to provide flexible and multifunctional remote service.

The personal account of the Baltic Bank, which is the system interface, is built in the most convenient and user-friendly manner. In addition, working in it is completely safe.

How to register a personal account and log in to it

Registration is available to clients of Baltic Bank who have a card/account and an activated SMS-informing service. In this case, create Personal Area will be available on the official website at https://online.baltbank.ru/UserInfo/Registration.

The entire form contains very few fields. You only need to indicate basic data: full name, passport information or details of another identification document, service branch, contacts and others. At the end of registration, you will receive a login with a password, which you can use to log into your personal online banking account on the same website.

What can you do in your Baltic Bank personal account?

In the personal account, the user has the opportunity to make various payment transactions and receive valuable information. For example, the functionality of the system allows online:
- Check account balances, view the list of recent transactions on them, the current status;
- Promptly block bank cards;
- Order loan statements, deposits and accounts;
- Conduct cash conversion operations;
- Open deposits;
- Make money transfers;
- Pay for housing and communal services, mobile communications, Internet, education, entertainment, television and much more.

It is very important that with all this, access to the personal account of the Baltic Bank is provided completely free of charge.

Baltic Bank personal account - https://online.baltbank.ru

Founded in 1989, Baltic Bank today is a modern and universal financial and credit organization, providing a full range of services for both corporate and legal entities and private clients. User service is provided in the offices of St. Petersburg, Petrozavodsk and Pskov, as well as through ATMs and terminals of the company. In addition, bank clients can receive 24-hour information and technical support at the contact center.

Baltic Bank support service: main functions

By contacting the bank's support staff using any in a convenient way, you can:

• Get complete information about all products and services;
• Connect or deactivate additional services;
• Activate new map or block the lost one;
• Find out about the balance of your cards and accounts, as well as about recent transactions;
• Get balance information credit debt, as well as the next amount and the date of its repayment;
• Open a deposit without visiting the office and find out about the accrued interest;
• Get advice on working with the bank’s online services;
• Find out the exchange rate;
• Specify the location and operating hours of branches and ATMs;
• Leave a request regarding the quality of service.

How to contact Baltic Bank support service

There are several alternative channels of communication with the contact center:

• Phone numbers hotline;
• Fax machine;
• Postal address of the main office for receiving written applications;

Legal and postal address Baltic Bank: 191023, St. Petersburg, Muchnoy lane, 2, lit. G

• Email address of the bank management for accepting applications in free form;
• Feedback form to fill out on the website.

How to call Baltic Bank

Calls to the contact center are made using the following contacts:

• Toll-free number 8-800-200-22-23 for calls from mobile or landline phones in Russia;
• International number +7-812-325-85-85 for calls from landlines in the country or from abroad at the rates of your telecom operator;
• Fax +7-812-326-22-21 for corporate clients or legal entities.

Call to toll free number support involves listening by the client voice menu automatic bank informant. Such voice prompts help find answers to popular user questions or relevant information about bank products and services. To connect to a bank operator, simply follow the system prompts and go to the required menu item using digital combinations entered on your mobile device.

Online support service of Baltic Bank

If you are unable to make a call to the above numbers, you can leave a request to online mode:

1. Open the main page of the official website of Baltic Bank in your browser.
2. Go to the "Feedback" section at the bottom of the page.
3. Fill out the form that appears with your personal information.
4. Indicate your full name, email, city of service, place of work and telephone number.
5. Select the topic and category of the appeal.
6. In the message field, describe your situation in as much detail as possible.
7. Please check that the entered data is correct and submit your application.

Applications completed and sent in this way are immediately submitted to the bank's support service consultants for consideration. Often, responses to requests of this kind are provided to the client within 24 hours. As soon as a solution to your problem is found, an authorized bank employee will contact you at the phone number specified in the application during business hours or provide a detailed answer to your email.

Baltic Bank is a regional bank operating in St. Petersburg and the Leningrad region. Besides central office, located in the Northern capital, the organization has one additional office.

Baltic Bank provides banking services individuals and legal entities. The key activity of the bank is lending to clients, incl. representatives of small and medium business segments, cash and distribution services, incl. on an individual basis salary projects, attraction financial resources into deposits. Baltic Bank allows clients to use remote banking services banking services in online banking.

The bank is among the TOP 10 organizations in the region in terms of assets and is in 6th place in the financial rating, and in terms of volume net profit– in 30th place. In the popular rating, Baltiysky Bank is included in the second league with an average user rating of 2.26 points.

The following are available to registered online banking users: Bank operations in the user account:

• Opening a deposit;
• Credit management, obtaining information credit conditions, date of mandatory payment and balance of current debt;
• Payment for services;
• Conducting money transfers;
• Obtaining information on banking products, incl. about financial transactions carried out;
• Bank card security management;
• Fill out an online application to obtain the necessary bank documents;
• Currency operations;
• Geolocation of Baltiysky Bank branches in a locality.

To independently enter your personal account, just log in to home page Baltic Bank https://online.baltbank.ru/UserInfo/Login. Enter your username and password in the appropriate fields and click “Login.” It is recommended to use an electronic keyboard on the site to avoid unwanted copying of personal data. An SMS message with a unique message will be sent to your registered phone within 2-3 minutes. verification code. Print the specified code and enter your Baltic Bank personal account.

Registration of a personal account of Baltiysky Bank

An existing client can independently go through the procedure of registering a new user in his personal account. The process takes no more than 15 minutes and occurs according to a certain algorithm:

• Go to the website to authorize users https://online.baltbank.ru/UserInfo/Login;
• Open the main menu tab “Internet Bank” and click on the active line “New registration”;
• Enter information into the fields of the questionnaire form and click “Next”;
• Indicate the holder's full name banking product, passport details, bank branch services. If the SMS notification service is activated, the system will automatically send a code to confirm the operation. Enter this code in the appropriate field and click on the “Next” button;
• Create a user login and password, save the changes made and log into your Baltiysky Bank personal account.

If you do not have an activated SMS notification service, you must contact a bank branch. To do this, an employee of Baltiysky Bank will offer to fill out an application to join remote maintenance, indicating passport details and mobile phone number.

Recovering your Baltic Bank personal account password

According to the bank's security requirements, remote recovery of a lost password is not provided. To do this, you will need to independently visit a convenient branch of Baltiysky Bank and fill out an application for account restoration. The bank employee will give you an envelope with your login information.

Download the Baltic Bank mobile application

The mobile application allows you to perform standard banking operations of the main version of the Baltic Bank personal account on your computer. The application is available for download on the official website of Baltic Bank for smartphones and tablet devices on the Android or iOS platform.

First month of service mobile application is provided free of charge. Starting from the second month, a payment of 59 rubles will be required. For automatic payment, a top-up function is available in the application.

Toll-free hotline of Baltiysky Bank

Baltiysky Bank provides high-quality customer support by phone 8-800-200-22-23 . Operators' work schedule on weekdays is from 09:00 to 18:00.

During non-working hours of operators, clients can ask questions in a special section on the Baltic Bank website. To do this, click on the “Ask a question” banner, fill out the fields of the feedback form and click “Submit”.

You can check the Baltic Bank card balance in the following ways:

1) This can be done through the Baltic Bank ATM network or at one of its branches in your city.

Remember that if you use third-party terminals to check your account, a commission may be charged from your card.

2) The way to find out your current account balance is to call the cardholder support telephone service: +7-812-326-22-20 or 8-800-200-22-23 .

3) The SMS notification service is available to clients. You can connect to it through the same ATMs or at your bank branch.

To find out your balance using the service, use one of the following requests:

• Balance2
• Remainder

ID is your credit card identifier, which will be sent to you immediately after connecting to this service.

Using the service is free for the first 2 months, after which the cost of service (30 rubles per month) will be deducted from your account automatically.

4) Via Internet banking.

This is a simple and secure way to control the account on your card, which you can use wherever you are. Online service page - www.baltbank.ru/internet-banking.html

The connection is made as follows:

• Download from official. website application “Baltic Bank Client”.
• After installation, register in the system, request digital signature keys and an application for a certificate according to the instructions that the program will provide you.
• For digital signature keys, you will need to enter an access password. Write it down somewhere or remember it, you will need it later.
• Sign an agreement for customer service in the Internet banking system, which will be provided to you at any Baltic Bank office. Bring your passport and map with you.

Once you have done all the above steps, you will be able to access your account.