The Rusfinance bank hotline operates 24 hours a day, with separate telephone numbers for each region. Both current and potential clients can consult.

Rusfinance Bank is one of the leaders in the field of consumer lending: more than 25 thousand partners represented by retail chains and car dealers.

If you are already a client of Rusfinance and you have any difficulties or simply want to find out more detailed information, then contact the call center, the operator will be able to quickly provide highly qualified assistance and give a detailed answer to your questions. The hotline will also be useful for those who are just considering the option of lending from Rusfinance Bank; the operator will be able to provide detailed advice on current loan products and select the most optimal one.

The most common questions that clients ask at the call center:

• Terms of banking products;
• Loan repayment methods;
• Blocking or unblocking a card, application for the issuance of a new plastic card;
• List of documents for drawing up a loan agreement;
• Technical support and consulting for Internet banking users;
• How to apply for a car loan;
• Conditions of registration and available limit for credit cards;
• Questionnaire and communication of a preliminary decision on a loan product;
• Is early repayment possible?
• Information about the amount of debt under the loan agreement;
• Where and how you can get a consumer loan;
• How large a cash loan can be obtained based on existing income;
• Where to find a customer service center.

Toll-free hotline of Rusfinancebank

Regional support numbers (for free calls within the region): Moscow +7 425 926 7007, St. Petersburg +7 812 332 6563.

The official toll-free Rusfinance hotline for credit card holders (for calls from a mobile phone) is 8 800 700 2727.

You can call the support service around the clock, the call is completely free.

How to call without waiting for a long time for an operator on the line? If the question is not extremely urgent, then call during non-peak hours. Approximate number of minutes of waiting for a bank representative, depending on the time of day:

1. Less than one minute - from 1.00 am to 5.00 am inclusive, 8.00-9.00;
2. 1-3 minutes – 6.00, 10.00, 15.00-20.00, 23.00;
3. More than 3 minutes (peak time) – 7.00, 11.00-14.00, 21.00-22.00.

Voice menu structure

If you call the support service using a regional phone number, you will be taken to the voice menu. By pressing the number “1” you can hear information on available credit products: 1 – cash loan (you can take a survey and find out a preliminary decision), 2 – goods on credit, 3 – car loan, 4 – credit card. The menu structure for overdue credit debt is similar (number 2).

By pressing the number 3 and providing the agreement number, you can hear information on your loan agreement.

Telephone number for credit issues

Rusfinancebank is focused on providing loans to citizens of the Russian Federation. Consumer loans from this financial institution have become very popular among the population, but not everyone was able to calculate their financial capabilities and many had overdue debt. There are separate support contacts for overdue customers.

Hotline for overdue loans in Moscow – +7 495 926 4800, in St. Petersburg – +7 812 332 6562 (regional numbers can be found on the website). If you call this number, you can find out the following information:

• The amount of mortgage, including stitched;
• The amount of accrued interest, fines and penalties;
• Loan repayment terms;
• Amount until full repayment;
• Deadline before the case is brought to court;
• Possible debt restructuring option;
• The optimal solution to a problem situation.

Phone numbers of branches in Russian cities

Rusfinance hotline phone number (for all questions except overdue credit debt):

• Moscow – +7 425 9267007;
• St. Petersburg – +7 812 3326563;
• Ekaterinburg – +7 343 3511132;
• Krasnoyarsk – +7 391 2788593;
• Rostov-on-Don – +7 863 2618593.

A list of contacts in other cities (30 in total) plus additional numbers for questions on overdue credit debt can be found on the bank’s official website:

1. Enter your city in the top line of the main page (above the written contact) and the displayed number will automatically change for your region.
2. Go to the “Contact Information” menu, scroll down to the bottom of the page and near the operator’s waiting time scale, click the link “telephones in other cities.”

Alternative ways to contact the bank

Rusfinance Bank has developed an excellent scheme for providing information to clients:

1. Open the official website https://www.rusfinancebank.ru;
2. Go to the “Contact Information” menu – link at the top of the main page;
3. Check the box: whether or not you are an existing client of the bank;
4. Select the subject of the request;
5. Specify the loan product and clarify the question (if there are these points);
6. Choose the most convenient method of communication from the proposed options.

Possible options for providing information:

1. The website has a section “Frequently Asked Questions” - https://www.rusfinancebank.ru/ru/faq.html#general, where many situations are described, which are divided by topic: general questions, car loan, cash loan, credit card, INFO -Bank.
2. INFO-Bank is an Internet banking system on your phone or computer, where you can find out: loan debt, payment status, amount of overdue debt, order a certificate.
3. On the official website, you can write a message to an online consultant, who will provide an answer by phone or email.
4. From the main page you can call online (link in the upper right corner): select the essence of the question and familiarize yourself with the options for contacting the bank or click the “Call online” button (if there is such an option for this topic).
5. In the Contacts section there is a form for feedback by email: you can notify about the extension of CASCO, write thanks or complaints, ask an official question (on restructuring, deferred payment, re-financing, the work of INFO-Bank).
6. Communication available via social networks: Facebook –

The history of Rusfinance Bank's banking activities began in 2004 and today has received active development in the field of lending. The bank has fairly high ratings from international agencies and is a member of one of the largest financial groups.

Many citizens of the Russian Federation use Rusfinance Bank's credit products. Because you can get a consumer loan or apply for a card with a credit limit in the shortest possible time by providing a minimum package of documents. Borrowers can use lending services both at the institution’s branches and using the Rusfinance Bank hotline, which is listed on its official website.

Rusfinance Bank hotline phone number

For the purpose of prompt service and remote information to clients, Rusfinance Bank organized a 24-hour Call Center. Its operators provide detailed consultations to both regular and potential borrowers. To contact specialists, you need to dial the phone number 8800-700-27-27 from a landline or mobile device. Calls are absolutely free for all subscribers and are not charged by telecom operators.

Despite the fact that the main activity of Rusfinance Bank is lending to individuals and corporate clients, not only borrowers can call the contact center. By calling this number you can receive detailed information about profitable banking products and learn about all available methods of loan repayment. And also clarify the list of necessary documents for obtaining a loan, unblock/block a credit card, order its reissue, etc.

24/7 support from Rusfinance Bank

The prompt and always correct communication service at Rusfinance Bank allows clients to receive the necessary information at any time of the day. At the same time, you can contact credit institution consultants not only by calling the hotline. You can find out any information you are interested in on the bank’s official website. It is available to users in both desktop and mobile versions.

Answers to simple questions are duplicated in the corresponding section of the site “Frequently Asked Questions”. Therefore, clients can clarify this or that nuance without making a call. Of course, Call Center operators provide more detailed and extensive advice, but in some cases the information posted on the electronic portal can also be useful.

For those who regularly use the credit products of this organization, it would be a good idea to download the mobile Internet banking application. And save the free telephone number of the Rusfinance Bank hotline in the contacts of your device.

Rusfinance Bank has been part of the Russian economy for 14 years. During this time, the organization has gained the trust of clients.

The bank issues loans, short-term loans, credit and debit cards, and provides a huge number of services.

What number should credit card holders call?

General Customer Service Center

Service lines have been created to resolve questions, provide consultations, etc. The financial institution has a series of numbers for different cities of Russia.

Locality	Service number
Arkhangelsk	☎+7 818 242 04 94
Novosibirsk	☎+7 383 227 64 92
Vladivostok	☎+7 423 249 10 26
Voronezh	☎+7 473 269 77 35
Irkutsk	☎+7 395 228 33 40
Kaliningrad	☎+7 401 231 08 16
Lipetsk	☎+7 474 290 70 65
Krasnodar	☎+7 861 210 16 26
Saint Petersburg	☎+7 812 332 65 63
Orenburg	☎+7 3532 37 61 00
Rostov-on-Don	☎+7 863 261 85 93
Samara	☎+7 846 269 69 11
Ufa	☎+7 347 229 45 41
Stavropol	☎+7 865 295 13 51

You can find out the hotline number at any bank branch in the city where the client lives.

Service center in Moscow

Other ways to contact Rusfinance Bank employees

You can contact and ask questions:

• on the organization’s website through feedback;
• on the website to an online consultant;
• in the official group on social networks.

On the bank’s website itself you can easily find information about the loan the client took out.

Find out the rate, all conditions, dates for payments. late payments and debts.

Feedback

Feedback involves writing a full letter. which is sent via the bank’s official website by email.

Usually requests are processed within 24 hours. This type of communication is suitable for those clients whose issues do not require urgent resolution.

Online consultation

Consulting with Internet operators is also an excellent way to communicate. You can discuss lending issues, find out the terms, rates, and interest rates for loan approval.

And also get comprehensive information about deposits, debit and credit cards.

Questions asked online are answered by free operators. The average waiting time for a response is about 10 minutes.

Bank Rusfinance is one of the largest commercial banks in the country. For any questions you may have.

Each client can contact the support service and receive advice or assistance.

Rusfinance Bank has been operating as a credit institution for more than 14 years. Many people use its banking products. You can get answers to your questions by calling the Rusfinance Bank hotline.

The toll-free hotline is not clearly located. In the central place of the upper third of the main page is the telephone number of Rusfinance Bank, whose office is located in Moscow. Below it is the inscription “How to call us for free?”, by clicking on which the user is taken to the contact methods. The same result (getting into a window where it will be indicated how to call Rusfinance Bank for free) is obtained by clicking on the inscription “Contact the bank” located in the top panel or at the bottom of the page on the left.

The “Contact with Bank” window will open. The hotline number is indicated on it after the color scale of waiting time for an operator response. The 24-hour telephone is not located in an obvious place and is not highlighted, but if you follow the step-by-step instructions, it is easy to find.
From the above figure it can be seen that the toll-free telephone number of the Rusfinance Bank hotline is 8 800 700 27 27. The activities of the financial institution are mainly aimed at providing loans to individuals and legal entities. All clients can call the toll-free number and receive information about banking products and possible ways to repay the loan received. Using the Loan Hotline number, the client can find out from the operator information about the necessary documents to obtain a loan, order the issuance of a new card or, if necessary, block or unblock an existing one, as well as perform a number of other actions.

24/7 customer support

The toll-free hotline number is not the only way to contact the consultants of this credit institution. A lot of information on the loans provided is provided on the official website. Answers to basic questions are located on the same page in the “Frequently Asked Questions” section, located at the top after the question about choosing a method of convenient communication with the organization. The answers received from operators are more detailed, but in many cases the information posted on the website is enough not to use the hotline number of Rusfinance Bank LLC.