If you call the hot OTP line Bank, the client will hear the voice menu of the informant. It consists of 5 sections. Each section corresponds to a specific key on the phone layout.

• If you want to quickly connect with the operator and not wait for the full message of the informant, then you need to press figure.
• Behind figure information about bank cards is fixed. In this section, the client will be able to get comprehensive information on debit and credit cards, leave an application for issue, find out the production time, check the status of consideration, find out the date of the next installment on a credit card or minimum payment etc. By pressing a number in the main menu, the client enters the menu of subsections of the category " Bank cards". Here you can quickly block plastic by pressing the number, activate a new card by pressing the number, get a PIN code (number 3), find out any information (number 4). For example, if you want to activate your card, you need to call hotline OTP and press the following sequence of numbers: 1 - 2.
• Under figure main menu is a section with information about loans. It also consists of several subsections. By clicking on the number in this section, the client can get information about the bank's POS-credits, which are provided for the purchase of goods and services in partner stores.
  The number will connect the client with an operator who will provide comprehensive information on consumer cash loans and non-purpose loans. By clicking on the number, the client will receive information about the conditions for granting and servicing loans at OTP Bank.
• The “Deposits” section in the main voice menu of the OTP Bank contact center is located under the number. When you click on this number, the client is immediately transferred to the operator. There are no subsections here.
• The last category of the main voice menu of the call center of OTP Bank is "Other products and services" under figure. There are no subsections here, so there is a direct connection with a contact center employee.

How long does it take to wait for an operator's response?

The call center of the OTP bank is not so overloaded that users have to wait 20-30 minutes for an operator to answer them. The usual response time rarely exceeds 1-1.5 minutes. In some cases, delays from 3 to 10 minutes are possible. This usually happens during rush hour. This period lasts daily from 16:00 to 20:00. Often this happens on Fridays until late in the evening.

Disadvantages of an OTP contact center

When calling the OTP Bank hotline and subsequently connecting with the operator, the system does not tell the client the approximate waiting time, voicing only what phone call the first free operator will answer. In most other banks, the client is given at least an approximate waiting time for an employee's response, and this is much more convenient.

The biggest disadvantage of the OTP Bank hotline is that the client will not be able to return to the previous menu by pressing any key (# or * in other banks). This is simply not provided for in the voice menu of OTP Bank.
If the client makes a mistake and selects the wrong button, he will have to make a second call, or wait for an automatic connection with the operator, which will happen if you do not select any of the categories 2 times in a row.

Full name of the bank - Joint-Stock Company"OTP Bank".
Abbreviated name of the bank - JSC "OTP Bank"
- Full name of the bank in English.
The abbreviated name of the bank in English is JSC " OTP Bank".

License to exercise banking operations No. 2766 dated November 27, 2014.

Legal address: 125171, Moscow, Leningradskoe highway, 16A, building 2.
Postal address: 125171, Moscow, Leningradskoe shosse, 16A, building 2.

Address and schedule for receiving documents submitted (delivered) to the Bank's divisions by individuals and legal entities, public authorities and any other bodies and organizations, as well as courier services:

127299, Moscow, Clara Zetkin street, 4A
Opening hours (Moscow time):
Monday, Tuesday, Wednesday, Thursday - from 9.00 to 16.00,
Friday - from 9.00 to 15.00,
break - from 12.00 to 13.00

Payment details

JSC "OTP Bank"
BIC 044525311
TIN 7708001614
Gearbox 774301001
PSRN 1027739176563
correspondent account 30101810000000000311 in the Central Federal District of the Bank of Russia
OKVED, 64.19, 66.19
OKPO 29293885

Payment details of the branch "Omsk" JSC "OTP Bank"

TIN 7708001614
BIC 045209777
correspondent account 30101810000000000777

Requisites for crediting funds in US dollars

Intermediary Bank:
Bank of America N.A., New York, USA
SWIFT: BOFA US 3N

Beneficiary Bank:
JOINT STOCK COMPANY "OTP BANK"
SWIFT: OTPV RU MM
account: 6550975817

Requisites for crediting funds in Euro

Intermediary Bank:
OTP Bank Plc, Budapest, Hungary
SWIFT: OTPVHUHB
Beneficiary Bank:

SWIFT: OTPVRUMM
ACCOUNT: 11782007-21191341
IBAN: HU79117820072119134100000000

Requisites for crediting funds in Swiss francs

Intermediary Bank:
Credit Suisse (Switzerland) Ltd.
SWIFT: CRESCHZZ80A
Beneficiary Bank:
JOINT STOCK COMPANY "OTP BANK"
SWIFT: OTPV RU MM
account: 0835-0750742-13-010
IBAN: CH7304835075074213010

Details for crediting funds in Pounds Sterling

Intermediary Bank:
Lloyds Bank, London, UK
SWIFT: LOYDGB2L
Beneficiary Bank:
JOINT STOCK COMPANY "OTP BANK"
SWIFT: OTPV RU MM
account: 01040856

Telex/Teletype: 414274 OTP EN
Reuters: OTPM
SWIFT: OTPVRUMM

Location address: 125171, Moscow, Leningradskoe highway, 16A, building 2.

The president: Chizhevsky I.P.
Chief Accountant: Goldberg I.L.

Territorial branch of the Bank of Russia supervising activities credit institution:
Headquarters Central Bank Russian Federation in the Central Federal District, Moscow, 115035, M-35, st. Balchug, 2

banking supervision

Banking supervision over the activities of a credit institution (JSC OTP Bank, reg. No. 2766) is carried out by the Current Banking Supervision Service of the Bank of Russia. Phones of the Contact Center of the Central Bank of the Russian Federation: 8-800-250-40-72, 8-495-771-91-00.

Supervision of compliance with the requirements of the legislation of the Russian Federation in the field of consumer protection financial services carried out by the Service for Consumer Rights Protection and Financial Accessibility of the Bank of Russia. Appeal about the violation by the actions (inaction) of the credit institution of the legislation of the Russian Federation, as well as the legally protected rights and interests of individuals or legal entities, can be sent for consideration to the Bank of Russia through the Internet reception (

OTP Bank got its name from the national savings bank of Hungary (Országos Takarékpénztár) founded in 1949. In early 1990, the bank was reorganized (public company), and in 1995 privatization was carried out. The head office of the bank is located in Budapest (Hungary). Governs financial institution board of directors headed by Sandor Chani.

After privatization, the bank began active work to win European market and in particular Eastern Europe. Subsidiaries of the company are located in Russia, Ukraine, Croatia, Serbia, Romania, Montenegro, Slovenia, Bulgaria and Slovakia.

The convenience of using the bank without leaving home is undeniable. You can always know about all the movements of funds, control the repayment of the loan, and also know about interesting offers from the bank. Using a personal account allows you to:

• view account balances or debts assigned to the client;
• generate account statements for the required period;
• make payments or make transfers, both in your bank and to accounts in other banks;
• keep track of loans find out about the debt, make an extract, find out how the body of the loan is repaid;
• open a deposit, monitor its status, replenish from other accounts;
• pay utility bills from your account.

And in order to start using Internet banking, you need to follow a few simple steps. Official website of OTP Bank otpbank.ru

In fact, the client receives all the data about the site after registration. It is enough for him to enter the address of the site in the search engine, and he immediately gets to the desired page. The login data is the number of the card or agreement with the bank and the password that you assign yourself. You can also use SMS confirmation on your phone, which will contain a password.

Mobile application OTP Bank

Considering that today many bank customers use electronic gadgets, the bank has developed a special mobile application that allows you to keep abreast of the status of your accounts or make payments around the clock. Mobile app developed for Android OS and Iphone, which must be downloaded to your tablet or smartphone. You can download the official OTP Bank application from the links below.

OTP Bankrefers to financial group OTP Group and is one of the 50 largest banks in Russia. It has over one and a half million clients.

The key activity of this financial institution is lending and other banking services for individuals.

OTP Bank takes 2nd place in the POS lending market (FrankResearch Group as of April 1, 2018) and 7th place in the market credit cards(Frank Research Group as of April 1, 2018). OTP Bank is a member of the system compulsory insurance deposits.

Part of the OTP Group is international project touch bank is a retail digital bank providing financial products and services through personal online account and mobile application.

"OTP-bank" has repeatedly become the best in various categories of competitions "Financial Olympus" and "Financial Literacy".

In addition, the bank is a member of the Association of European Businesses, Banks of Russia, a member of the deposit insurance system, stock market and other non-profit organizations.

The plans of OTP-Bank include partnership with three million satisfied customers, building a long-term mutually beneficial partnership with them. Also, one of the main goals of the bank is to include it in the top twenty most rated banks in the country.

Bank of dynamic development also in other countries , including in Ukraine.

For January, 2020 in the city of Moscow 18 branches and 17 ATMs of OTP Bank work.

On January 24, 2019, I took out a loan from OTP-bank for the goods I needed. The product did not suit me and after 2
days - 01/26/2019 I returned the goods and returned the entire loan amount. I'm not in the store
warned that you need to go to the bank to close the loan. After that on
for a whole year, no one notified me that there are
the debt that was formed during the 5 days that the money went to the bank.
A year later, I receive a message that my debt to the bank is 7878
rubles. In other words, the bank, of course, saw that I had returned the amount in
109 thousand rubles almost immediately after the purchase, but made a choice in favor of a conscious
not informing their client about the debt, which eventually made it possible to form
amount of almost 8 thousand rubles. Would like to know if this is intentional
strategy of the bank in order to extract additional profit from creditors. Also
it remains unclear to me how this amount reached such dimensions, if
the loan term was 2 days (contract number: 2875648893). I
Wrote an appeal to the bank, which is registered. Consideration period 30 days,
meanwhile, the bank sent another message because I did not pay off early
loan, I need to pay another amount of 1675 rubles 88 kopecks.

29.01.2020 23:02

Your card is ready to be issued! We are waiting for you with your passport at the office at Bolshaya Moskovskaya street, 1-3. JSC OTP Bank - 3 messages in a row received such content. After I left a request on the website and talked with a bank employee on the phone and agreed on all the nuances.

I came to pick up the card, by agreement at the address, without violating the period until which it was stored at the address. It was not close to the bank. At the office, the employees were not very pleasant to communicate with and said that there was no card and they did not know where it was. I called the hotline, where they already informed me that they would now be transferred to a specialist. Waited half an hour for a transfer. In the end, a man answered, clearly not an expert. He asked stupid questions, in the end, when he realized what the problem was with me from the 3rd time, he grinned and said that he could only advise ordering the card again. I did not even try to find this card and generally clarify any information about me. I asked to apologize for such a jamb with a map, to which I heard that he was not going to apologize for other people. I sent him to 3 letters out of anger, he hung up. Here is such a story.

I cooperate with 10 banks for sure, I decided to become a client and OTP of the bank, but apparently now I will never become and I will not advise anyone. I have not seen such an attitude towards the client in other banks. Thank you for your attention.

29.01.2020 22:58

Today I wanted to open a deposit in OTP Bank. I chose the "Favorable plus" deposit. The conditions of the deposit are very confusing: in order to receive 7% per annum, you need to fulfill a number of conditions ... like this: 1- open debit card with a minimum balance of 15% of the deposit amount ... 2- spend at least 5000 rubles on the card. a month ... Everything would be fine, but only when I started calling the bank (you can listen to the recordings of my conversations with bank employees over the past weeks) and find out more about all the conditions ... I was constantly given ambiguous information, positioning this deposit as very profitable: both for card transactions - cashback and for 15% of the amount of the deposit up to 6% per annum and free service cards ... well, it’s all a benefit .. Although, upon careful consideration of this contribution interest rate decreases to 6.5%, because The amount on the card is considerable and it is only 5% per annum, the deposit is -7%, and even then, if you do not accidentally spend the minimum balance. In general, an eye and an eye. The bank employee with whom I talked could not find this deposit at all for a very long time ... then she began to tell me about deposits with 5% per annum ... then, when I started talking on the client’s phone right here support, she still found the deposit I was interested in and told me that I had to pay for issuing the card and today they would not issue it to me, and accordingly the deposit would not be opened, although I asked everything earlier by phone and they gave me completely different answers .. in general this contribution is a complete scam, because it is very difficult to fulfill the conditions of this deposit, especially since the employees themselves know them by hearsay... The result of my visit to the bank is that I took my money and left. I also want to add that in this department they tried to misinform me earlier, either because the employees are inattentive, or because the employees have an attitude to dare investors! By the way, the imposition of investment products on highest level! In general, leaders, something needs to be done about this!

This was my first time dealing with this bank and I won't make the same mistake again! Designed consumer credit for a fur coat on 12/05/19, and immediately faced with the deception of an employee. The girl who applied for the loan said that insurance can be canceled only after 2 months. Then I turned to the hotline to clarify this issue, they said that I could immediately write a refusal. On 12/06/19, another employee wrote an application for cancellation of insurance. I waited 30 days (since the review period is 30 days), the insurance was not turned off. Then I contacted the hotline, but I ran into a problem that no one is responsible for anything, neither for employees, nor for shutting down. I didn’t stop there, I went to the bank branch, unfortunately there I also heard the answer that no one was responsible for anything. I wrote a claim, but the insurance was not canceled. Terrible attitude!!!