Concierge service from VTB 24 is a program that makes it possible to transfer banking service fulfillment of all tasks of the client. It is available to holders of debit and credit cards of the Premium package, regardless of the type of card - Visa or Mastercard.

Concierge service - what is it and how does it work?

The personal manager, which is provided for this service, provides the necessary information around the clock free of charge anywhere in the world, wherever you are.

Book a hotel room, pay for cinema tickets, pay for car rental services - all this can be done using the free VTB 24 service.

You can change the language to Russian. If you speak English well, then you don’t have to set up the service.

Basic parameters of VTB 24 Concierge Service

Joining this service will provide you with:

• Get the information you need at any time, in any industry.
• The ability to make a reservation for the product or service you like.
• The ability to pay for a product or service.
• Possibility to place an order at home or at a specified address.

This service from VTB 24 concerns different areas of activity.

For travelers

Travel enthusiasts can ask for the following information:

1. Individual travel regulation.

The concierge service will inform you about the schedule of flights and trains in the desired direction, select direct flights and flights with transfers with the least loss of time, and recommend standing hotels for accommodation. Informing takes place anywhere in the world all year round.

1. Payment and booking.

The privilege is that the service not only informs you, but also, if you wish, will make a reservation and pay for tickets, hotels, etc.

1. VIP rooms and related services.

The company took care of your comfortable stay and waiting at airports Russian Federation, Ukraine and abroad. On demand, the concierge service will make a reservation of the hall, provide a fast track service and others.

1. Vehicle rental.

All information about the classes of cars and the possibility of issuing a rental will be available thanks to the service. He will also make all payments for car rental.

Related article:

What does the Privilege card from VTB 24 give?

1. language possibilities.

24/7 language support in over 69 languages ​​is available to all Premium card holders. The transfer will be carried out in the same second using 26 call centers.

1. Important travel information.

The service will give detailed information about the country you are going to. This applies to visas, vaccinations, security, weather and sending urgent text messages.

1. Theft or loss of important documents.

Service will take care of you in difficult times. He will advise you on how to protect yourself, restore or make new documents.

For entertainment and leisure

Concierge service will help lovers of entertainment in:

1. Preparation of events and holidays.

The new service will find for you a place with a good location and reasonable prices for corporate parties, birthdays and other events.

1. Restaurants, cafes and bars.

The service will reserve a table in one of the first-class restaurants and the best cafe, find a bar with the best cocktails at a nice price.

1. Sports and cultural events.

The service will bring to your knowledge what events will take place in the region of your stay. He will inform you about the availability of tickets, pricing policy, and will also give you the addresses of the event and the telephone number of the desired box office where you can purchase them. If you do not want to go yourself, then the service will arrange home delivery.

1. Rest with Concierge service from VTB 24.

You can quickly put yourself in order, work out in the fitness room, go on an excursion with the Concierge service. On request, he organizes any trip.

1. Purchase of goods and services.

The best stores with the most varied assortment will be at your disposal. And through the service you can make an order and delivery.

1. Gifts and gift certificates.

To please your loved ones and relatives with gifts - what could be better? Here the service will also become a faithful assistant. He will place an order and send it to the addressee.

1. Taxi.

At any hour of the day or night, the service from VTB 24 will order a taxi with comfort.

1. Medicines.

Any drug will be found by the service at the lowest price. You will be given an address and phone number to clarify the nuances of the drug.

For business

Business Services Touch:

1. Organization of business meetings and negotiations.

Raiffeisenbank offers special conditions for the wealthiest clients. They are not only consulted in a special manner, but also provided with free access to the services of the bank's partners. To take advantage of these conditions, you must make a certain monetary contribution to the shares. investment funds and debit bank accounts.

How to become a premium client of the bank

To get free full package privileges, one of two conditions must be met:

1. The total balance of all deposits in Raiffeisenbank must be at least 2,000,000 rubles;
2. The total balance on all deposits must be 1,000,000 rubles or more, and the amount of bank card transactions must equal or exceed 25,000 rubles per month.

Privileges in using bank cards

The first privilege is the opportunity to receive up to 10 debit and up to 3 credit cards for free. There are several types of premium cards to choose from.

Among debit:

1. Visa Platinum Premium;
2. master card world black Edition Premium.

Among the loans:

1. Visa Platinum Premium;
2. Visa Platinum Premium Travel;
3. Austrian Airlines - Raiffeisenbank MasterCard World.

The above cards provide non-cash loans on special terms.

There is a 50-day grace period during which no interest is charged on loans taken. The only condition for using grace period, is the timely deposit of funds to the RAIFFEISEN card account.

With premium credit cards of Raiffeisenbank, it is possible to make purchases from 15,000 to 1,000,000 rubles. Interest rate on loans on preferred credit cards bank accounts for 29% and is competitive and attractive, among many others credit institutions. The fee for cash withdrawals at Raiffeisenbank ATMs is 2% (of the withdrawn amount) + 200 rubles.

Customer Service Benefits

For clients who receive special service, a personal consultant is available on request. He is assigned to each client as soon as he issues premium services, and advises him by phone at any time. Customer feedback on premium service at Raiffeisen Bank shows that consultants are competent enough to help carry out many account transactions, significantly saving time.

Privileged clients will not only be consulted without a queue, but will also be provided with a separate room for consultation. If the client needs to receive advice from a bank employee by phone, he will be provided with a dedicated telephone line "Premium Line".

All transfers and payments made by privileged customers through the Raiffeisen Connect transaction system are free of charge. The same applies to the system of fixed payments. This service is called "standing order" and consists in the fact that you can pre-set the amount and period of payments, after which they will be made automatically.

Additional features

A card is available for customers who have issued a premium package of Raiffeisenbank Priority Pass, which makes it possible to enter the VIP lounge at any airport in the world. Not only the owner of the card, but also an unlimited number of his companions will be able to visit the hall. You can enter the special zone regardless of the class of the current ticket.

A client who has obtained the premium status of Raiffeisenbank automatically gets access to Concierge Premium services. Services are provided by PRIME, which is a partner of the bank. The essence of the services provided is that the client receives his personal assistant to entrust him with his small business tasks. Assistants help:

1. Book hotel rooms;
2. Order meeting tickets for events;
3. Book and purchase air tickets;
4. Select and organize the delivery of gifts;
5. Organize flower delivery.

A person who has purchased premium services from Raiffeisenbank automatically receives insurance for the duration of their travels. The insurance begins to operate from the moment the client reaches the destination, which is 200 km from his permanent place of residence.

Insurance works with exacerbation of chronic diseases and allergies. Health care paid even in case of alcohol intoxication of the bank client. Insurance payments correspond to the costs of medical service V developed countries. The insurance covers not only the owner of the premium package of Raiffeisenbank services, but also his family members. Family members include the official spouse and children.

What additional benefits can be highlighted?

For a privileged client, there is a more favorable rate if you need to exchange currency. If the card was lost abroad, it is possible to order emergency cash withdrawal by phone. Cash withdrawals from ATMs abroad are free of charge. The list of countries is unlimited.

Thus, when connecting a service package, a number of privileges are opened for wealthy clients:

• The bank makes it possible to connect more credit and debit cards for free.
• Each premium client is assigned a personal consultant.
• Provided free services for life and health insurance of the client during travel.
• Also, personal assistants for the Concierge Premium service become free.

Features of business class travel are the availability of special opportunities, discounts when paying for additional services provided by the air carrier (each company has an individual set of offers), advantages over other tourists in the form of access to special areas for a comfortable stay. For owners Priority cards Pass, issued at Raiffeisenbank, opens a completely free pass to various business class lounges at airports in our country and abroad. In total, more than 1000 such halls participate in the program.

First of all, the card is designed for those passengers who often fly first or business class, as it must have a large amount Money. At the same time, the class of the purchased ticket does not matter.

A card from Raiffeisen Bank can be issued as part of a profitable offer - the Premium 5 package. The peculiarity of this offer is that the card allows you to enter the territory of the halls an unlimited number of times. Also with the owner of this advantageous package can visit the halls and his companions: relatives or friends.

Offer features

Using the card, you must comply with a number of conditions:

• The balance on the card must be at least 1,000,000 rubles (the amount must be the same at the end of the month);
• There must be made purchases on the card from 25,000 rubles per month;
• If no purchases are made, then the total balance must be at least 2 million rubles.

These amounts include items such as:

• Direct cash;
• Investments of a different nature;
• Insurance premiums.

The services that the card allows you to use include:

• Travel insurance;
• Conversion of various currencies (works only at the exchange rate on the day of the request);
• Concierge services.

If at least one of these conditions is not met, then under the service agreement, the user is charged a service fee of 5,000 rubles per month.

Card services

Insurance program

When traveling, business or pleasure, it is very important to have insurance. The owners of this card are provided with a special policy, which is protection against various unforeseen situations that arise with a person. The benefits of the program are as follows:

• all insurance options start working immediately;
• included all the necessary medical services, which include costs, both for inpatient care, and for passing examinations and taking tests;
• insurance covers dental care, including emergency.

The amount already includes such a necessary option as medical transportation, the amount will also cover medical expenses that may arise due to exacerbation of chronic diseases.

A card from Raiffeisenbank will allow you to feel as comfortable as possible on a trip, from waiting rooms to protection in case of unforeseen illnesses. High limits allow you to pay in full for services in hospitals. The policy issued to the cardholder fully complies with the standards. It will be accepted by the embassies of most countries, as this document is required during processing and when issuing exit visas.

Important! Close relatives of the card holder will also be able to use this option, but on condition that they travel together with them.

Option "Concierge Premium"

The Raiffeisen Bank's Priority Pass card allows you to use one more service that is necessary while traveling - assistance in booking rooms. Owners of this option will be able to:

• book a hotel room or hotels (any country);
• book a table in a cafe or restaurant (any country in the world);
• place an order for tickets for the required flight;
• become the owner of invitations to various events (sports, social, entertainment);
• check in for a flight (without queues and long waits).

At its core, the option is an assistant that is able to solve diverse tasks. Technical support carries out its work around the clock, so the cardholder will be able to quickly solve any problem or get an answer to a question that has arisen. With this offer, you can organize any event or flight in a short time.

An additional privilege for the cardholder is assistance in choosing gifts. A convenient catalog has been created with a variety of presents that will delight relatives or friends. Implemented the ability to order special gifts, which will help you choose a support service.

Callback option

The "call back" service is a necessary option when traveling and traveling. It will also help you contact support while traveling abroad. The employee will call the client back on his own, which will save money, respectively, such a call will be more cost-effective for the person.

Option "Currency exchange rates"

This service will be useful, first of all, to those who are on a business trip. Also, the exchange rate will help you navigate the prices when you need to book a room or buy plane tickets. Online, you can buy or sell currency at a special favorable rate. Risks are completely excluded.

Cash withdrawal option

A special card from Raiffeisenbank allows you to withdraw cash without charging a commission. The option is valid in all ATMs and in any country in the world.

Attention! In order to use this option, the client must have the Premium Banking service activated.

The service "Emergency cash withdrawal abroad" is also available. It will be useful if the card is lost. The issuance of funds is made during trips, including foreign ones.

Thus, for those who are a bank client and travel often, it is recommended to issue a special card. It will be a real travel assistant, providing comfortable conditions before the flight and during the trip.

Video

Concierge service is a good opportunity for clients to entrust the implementation of diverse tasks to bank employees. Premium-class cardholders can count on fast round-the-clock information support and assistance in obtaining goods and services. The article discusses the features of this proposal in various organizations.

Concierge service: what is it

Usually concierge service in a bank is offered to holders premium card. Sometimes a list of cards is established that allow you to use this program.

As part of the offer, it is available to get round-the-clock access to various information (restaurants, transport, hotels, resorts, entertainment places, etc.). You can, for example, find out where the necessary organization is located, what its pricing policy, menu, list of services provided, how to get to your destination, contact numbers, etc. It also implies the ability to book any service, purchase a ticket.

Some banks provide a separate cost for the concierge service, others include all costs in the service price bank card. This service is activated automatically during the registration of the card. If you do not want to use the concierge service, check with the bank about the possibility of deactivating it. But if the product is provided free of charge, it makes no sense to refuse the concierge service.

To order a specific service, you need to call " hotline”, indicated on the official website of the financial institution.

Basic services within the concierge service

By connecting the concierge service, you can:

• get versatile information in any sphere of life;
• book a product (service);
• pay for goods (services);
• order the delivery of the purchased item to the desired address.

This service covers a wide range of industries.

1. Travel:

• timetables for various types of transport, selection of connecting flights, reservation and redemption of tickets;
• organization of car rental, informing about the classes of cars offered for rental;
• medical support abroad;
• hotel data, hotel reservations in the specified price range, in the desired area (worldwide);
• list of documents for obtaining a visa, foreign passport, etc.;
• information about organizations Catering, table reservations;
• information about events of various kinds (sports, cultural, entertainment, health), purchase of tickets;
• selection of tourist excursions (at the right time, on a specific date, at a certain price);
• data on the schedule of films in cinemas;
• information for organizing celebrations, events (entertainment programs, selection of premises, presenters, etc.).

2.
Courier services:

• delivery of gifts;
• buying food;
• purchase of medicines.

3. Current issues:

• health, beauty;
• search for a tutor;
• organization of sports activities;
• orientation on the ground;
• urgent Care;
• ordering goods on the Internet;
• search for the necessary agencies, specialists;
• taxi ordering;
• evacuation of vehicles;
• pet care;
• recruitment of service personnel;
• information about various goods and services.

4. Solving business problems:

• assistance in organizing work;
• search for contacts;
• organization of seminars.

Features of top banks within the concierge service

Each bank sets its own terms of service, the list of services provided and their cost. Therefore, the basic features can be supplemented by separate offers.

Sberbank concierge service offers:

• information about traffic jams;
• search for optimal parking (including free parking);
• translation services;
• data on currency quotes, on stock indices.

In Raiffeisen Bank, the concierge service does not imply an additional commission. The cost of the product is included in the tariff for using the card. Here you can get the following services:

• selection of agencies;
• preparation of the necessary thematic literature.

VTB concierge service offers the following additional services:

• written translation of documentation;
• individual travel coordination;
• assistance in connection with the loss of documents;
• road repairs;
• organization of cleaning in the premises;
• call an electrician, plumber, plumber.

Gazprombank offers its customers a choice of several cards, according to which the concierge service is provided free of charge. In addition to the main features:

• a list of necessary vaccinations for a trip abroad;
• assistance in renting office equipment;
• advice on the rules of business ethics in a particular region;
• data on currency quotes, stock indices;
• assistance in recovering lost documents;
• transmission of urgent messages to relatives in case of emergency;
• auto repair on the road;
• call to the specified address of the household master;
• description of the features of the country to which the trip is planned (traffic, cultural characteristics, weather forecast, etc.).

Otkritie Bank offers the following additional services:

• translation services;
• trip coordination, weather tracking;
• repair of vehicles on the way;
• assistance in everyday life (cleaning, plumbing and plumbing work, etc.).

Alfa-Bank offers a concierge service to legal entities and entrepreneurs. The first month the service is provided free of charge, in the future its cost is 1,500 rubles per month. The number of requests to the bank is not limited. As part of the basic concierge service, the bank offers to receive.