It often happens that bank clients and users carelessly leave their cards in easily accessible places, or put them in open external pockets, from where the cards can easily escape. So what should you do if you have lost your VTB 24 card?

Lost your VTB 24 card? We will help you!

Procedure

The very first thing you should do is block your card. Even if you think you have lost it at home, or you think you can still find it. In this case, it is better not to think anything at all and block her immediately. But why?

Even if there is a PIN code on your card, this will not protect your hard-earned money from intruders. The fact is that the card contains all the available information, thanks to which anyone can withdraw or transfer your money to their account.

Knowing the card number, the expiration date of the card and the special three-digit or CVV2 code that is located on the back of the card after your signature, an attacker using any service will be able to make a purchase or transfer to his account. So if your card is not found, it is better to block it immediately, but how to do this?

Blocking by phone number

You need to call the VTB 24 hotline number - 8 800 100 24 24. It is better to always keep this number handy in your phone or notebook. Next, you need to contact any operator and say that you need to block your card. It is advisable to call from the phone number that you specified when registering your card, as well as to which the SMS alert service is linked. This is necessary so that the operator quickly understands who you are.

Next, the operator may ask for the card number, as well as additional information in the form of the card’s expiration date, as well as the code word that you use when issuing the card. After this, your card will be blocked and the attacker will not be able to use it.

What are the alternative blocking methods?

You can also use online banking and block your card there. To do this, you must have a personal account in Internet banking. You need to log in using the login and password that you were given by the bank when you connected to this service. Next, you find your card and click block. Also, in the same way, you can unlock it if it is found.

What to do after blocking?

If your card is not found, you will have to reissue it. Since the bank does not automatically reissue a lost and blocked card, you will have to visit a bank branch and write an application for reissue.

The standard reissue amount for classic cards costs 300 rubles. Higher-end cards cost much more. The standard reissue period is 7 working days. But you can use the “urgent card reissue” service, then they will issue you a card faster for an additional fee.

Plastic cards are a real “must have” of modern society. Most citizens have already replaced credit cards with cash. Each plastic card is unique: it has a personal number, magnetic stripe and PIN code. Thanks to this, bank cards are considered more convenient and safer than cash. If any problems arise, VTB blocks the plastic card in order to preserve personal funds.

Cases of loss or theft of a VTB bank card

If your salary card or any other VTB 24 card is lost, what should you do first? By calling the hotline, you can leave a request to block your account. You should inform the operator of the reason for restricting access to the card, indicate its number, validity period, as well as your personal data. Thus, the personal account will be frozen and no one will be able to make any transactions on it. The card is also blocked if the PIN code becomes known to strangers. It is recommended to save the bank's contact center number in your notebook in order to block the card or carry out a number of other actions.

If you don’t know the contact center number, you can always go to any bank branch and ask an employee.

How to quickly block a card

To quickly limit access to your card due to its loss, theft or for any other reason:

• call the VTB 24-hour hotline number: 8-800-100-24-24 . Calls to the contact center are free within the Russian Federation;
• inform the operator of the reason for blocking the card, card number, account balance, date and time of the last financial transaction, etc.;
• immediately after an oral application is submitted, access is restricted;
• After this procedure, you should go to the bank and write a written statement indicating the reason for the blocking. Here you can fill out an application for issuing a new card or close your account.

At first glance, the procedure for blocking a card is a rather complicated process, but it is what allows you to protect yourself from the actions of fraudsters. VTB blocks immediately as soon as a call is received asking to restrict access to it.

You need to go to a bank branch not only to apply to block your card, but also to order a new bank card.

Deactivating a card - other methods

There are situations in which it is not possible to contact the bank operator and leave a verbal request for blocking.

Alternative blocking methods:

• at a bank branch;
• using a remote account management system (program for mobile devices);
• call any available VTB Bank number and ask to dictate the phone number of the contact center;
• If you are abroad, you must contact the Russian consulate.

Conclusion

You can block a card at VTB with the help of a contact center operator. To do this, there is a free 24-hour phone number, which it is advisable to add to the contacts in your mobile phone. When applying to block a card, it is important to know the PIN code of the card and its number. Contacting a bank branch for help in a timely manner helps to protect yourself from any fraudulent activities and preserve your funds.

Sometimes a client who has a VTB 24 bank card and has forgotten the PIN code does not know what to do in this situation. On the one hand, a PIN code is high-quality protection against attackers, and on the other hand, it is a problem that the owners themselves often face.

Code recovery methods

If VTB card holders forget their password and do not know how to restore the PIN code of their VTB 24 card, they must contact the bank to resolve this issue. To protect the VTB 24 plastic card from the possibility of fraudsters withdrawing funds from it, the bank has introduced special protection: to carry out any transaction with plastic, you must enter a four-digit code at the ATM.

The code is issued with the card in a closed envelope or via a message to a mobile phone, for which you need to call the hotline, give the plastic number and personal data.

If the client has forgotten the password for the VTB 24 card, he will not be able to recover it. PIN code data is not visible to bank employees.

But what to do if you forgot your VTB card password and how to recover it is a constant question that bank employees are asked. You can try to restore the code in the following ways:

1. Enter the code from memory, no more than 2 times; after the third unsuccessful attempt, the card will be blocked. If the plastic card is blocked, call the hotline and “reset” the number of incorrect attempts to enter the password (but this can only be done once, then you will have to go to the bank branch).
2. If it is impossible to remember the code, order a reissue of the plastic.

There are situations when people do not know what to do if they have forgotten the password for their VTB 24 card. And they begin to try to remember it through actions. If you try to enter an incorrect code, the system will give you 2 more chances.

If the owner of a VTB 24 plastic card has entered the PIN code incorrectly 3 times, the card is blocked. Funds cannot be withdrawn from an ATM until the circumstances are clarified by the bank and until it is unblocked by its rightful owner.

In this case, the most reliable way would be to come to the bank to solve the problem. You must have the following documents with you:

• passport of the person who is the owner;
• plastic that was blocked due to incorrect PIN code entry.

If the owner of the plastic card forgot the PIN code for the VTB 24 card and entered it incorrectly 3 times, but then found a piece of paper with the correct password, bank employees will be able to unblock it.

Card reissue

The only solution to restore the functionality of the plastic in a situation where you have forgotten the password for your VTB card, and there is no chance of remembering or finding it, is to re-issue it.

There are 2 ways to order a reissue:

• personal visit to the bank;
• by calling the hotline at 8 800 100 2424.

When visiting the bank in person, you must present the passport of the plastic holder and write an application for its re-issue. The document indicates the reason for the reissue.

By dialing the hotline number, navigation will be offered to manage operator services. Calling from a mobile phone is completely free.

When calling the hotline, the operator will ask for the following information:

• plastic number;
• personal data of its owner;
• a codeword;
• owner's passport details;
• reasons for re-release.

The bank specialist has the right to ask other questions if he suspects that the call is not coming from the true account owner.

When re-issuing a plastic card, bank employees block it and funds cannot be obtained through an ATM until the card is replaced. But you can carry out non-cash transactions for payment and transfer of funds.

Plus, VTB 24 bank, if you forgot the PIN code of the card, re-issuing a new one takes much less time than in other banks. In total, the entire procedure will take about 2 weeks. Of these, 7 working days are spent making the plastic itself, and the rest of the time is provided for its delivery to the bank branch.

Re-issuing a card is a paid service that will cost around 200 rubles. Funds are debited automatically from the account after activating the reissued card.

Change PIN code

If the cardholder has already forgotten the PIN code of the VTB card once, and after repeated reissue does not rely on his good memory, he has the opportunity to change the password to the one he wants. Any client of VTB Bank has this opportunity. You can change your PIN using an ATM.

When selecting new numbers, you cannot set easy combinations, such as repeating numbers or going in order.

Using an ATM, it is also easy to change the PIN code; to do this, you need to follow a certain procedure:

1. Insert the card into the ATM.
2. Enter a valid password.
3. Select the service for changing the current PIN code in the operations menu.
4. Find out the cost of the password change service.
5. Enter the new combination of numbers twice.

No one will know the new password to the system except the card owner. Therefore, it is important to remember it well and save it on additional media.

Despite the fact that other banks offer the ability to recover a password using an online account or messages via a mobile phone, VTB Bank does not have such an option. If a VTB 24 client has forgotten the PIN code of the card, he will have to order a reissue of the card and wait about 2 weeks for it. This causes considerable dissatisfaction among bank clients. But on the other hand, a PIN code is a good protection for funds stored in accounts.

After blocking the card, a person immediately has questions about withdrawing his own funds from it, about how to get this small piece of plastic back and what needs to be done for this. Doing this is not as difficult as it looks at first glance.

When does it become necessary to restore a card?

If you lose your plastic card, all the information necessary to write off funds remains on it, so it will need to be blocked so as not to lose your personal money. Sooner or later the card will have to be restored. There is a reason that allows you to wait until VTB sends the card itself and you just need to go get it:

1. Expiration date. In this case, VTB reissues the card and sends it to a convenient branch. When it arrives at the VTB office, the owner picks it up with a passport.

There are also reasons when it is necessary to take the initiative when re-issuing and independently contact the manager at VTB within a few days:

1. The card is damaged - the numbers and letters have been erased, the plastic has broken.
2. The data on the card is not current due to a change in personal data: last name or first name.
3. The card is lost or stolen, in which case it still needs to be blocked and reissued, because other people can use the data.
4. Fraud involving third parties is possible - if the information was somehow stolen from the owner.
5. The client forgot his PIN code, and since a new PIN cannot be set, all that remains is to receive a new card.

In these cases, you should personally contact the bank and fill out an application for reissue, if it is registered. When changing personal data, it is also necessary to indicate in the application the old and new last name, first name and patronymic. Instant or “nameless” VTB cards cannot be unblocked or reissued. It is impossible to cancel the card issuance procedure; if the holder no longer plans to use the card, then it may remain inactive in the branch.

Is it possible to restore a card without details?

When restored, the owner contacts the bank with the old card, if it was not lost or stolen, and with an identification document, that is, a Russian passport. Details are not needed in this case, but if a person has several identical cards in one bank, then you should remember either the state of the account on the last day or the last 4 digits of the number on the front side.

Card recovery methods

The owner can unlock his card in a way convenient for himself, that is, he should choose one of three options for contacting the bank:

1. call the hotline and contact the operator;
2. through the website, contacting VTB customer support;
3. visit a bank branch in person.

How can I carry out the procedure for returning plastic? There is an approximate defined algorithm:

• contact VTB managers in any convenient way and leave a request for card reissue. Before this, you will have to undergo identification using personal data, the employee will ask several questions and clarify the reason for the reissue;
• wait a certain time until the card is produced and sent by the bank to the nearest and most convenient branch for the client.
• After the card arrives at the office, the client receives a notification on his mobile phone, after which the person can sign the documents in the office and pick up the card.

The new card has new details and a PIN code, which is issued simultaneously with the card. But until it is delivered to the client, the owner will not be able to use all its functions.

Terms and cost of re-issuing a card at VTB Bank

After unblocking, a certain amount of funds is debited from the client’s card account. It is worth noting that VTB has price lists for different types and different production times. Replacement after expiration will be free, but for all other cases you will have to pay a certain amount. How much will it cost the client and how long will the wait be?

The client can order an urgent reissue, which means issuance within 24 hours of submitting the application. However, this service will cost a little more than the standard amount. More details can be obtained from the VTB manager.

For holders of bank cards, VTB Bank has made it possible to restore automatically, almost without leaving home. Moreover, you can replace both salary and credit. It is also worth remembering that VTB has other services and credit products, all information about which can be found on the official VTB website.