Tinkoff Bank call back. Tinkoff Bank's multi-channel hotline is open 24 hours a day and free of charge
Over the past 12 years, Mr. Tinkov has created an entire umbrella brand with the same name and a double “f” at the end, under which many companies operate in various highly profitable industries domestic economy(probably it’s not worth saying that they all make money out of thin air, as the founder himself says, he’s a guru in this): starting with a bank, an insurance company and ending with mobile communications. The achievements of Branson and his Virgin Group haunt our Russian counterpart of this entrepreneur (we’re talking about Oleg Filimonovich). But not about that now...
The main thing is that it is very problematic for the user to find the phone numbers of all companies in one place, for example, on the official website. Each has its own subdomains. And to find out the necessary information you need to go to the appropriate address from the main page of the office. Site. This is extremely inconvenient for older people, so we have collected all the contacts in this article.
| On the issue | Number |
|---|---|
| Cards | 8 800 555 777 8 |
| Insurance | 8 800 555 777 8 |
| Bonuses | 8 800 555 777 8 |
| Mortgage | 8 800 555 777 5 |
| Credit | 8 800 755 466 4 |
| Contribution | 8 800 555 22 77 |
| Investments | 8 800 755 27 56 |
| Trips | 8 499 270 45 44 |
| Payments | 8 800 333 777 3 |
| Mobile | 8 800 555 49 29 |
| Business | 8 800 755 11 10 |
If we talk about the call center of any company, they are all approximately similar. You can say more negative things about one, less about another. There are small external features and so on. But TKS, because of its viral PR, has allowed the public to learn so much about the underbelly of its work that there is no place to put marks, I’ll dwell on this here a little. However, there are also advantages.
- They respond instantly, you can’t say anything - Tinkov was able to make a high-quality, “polite” connection
- quickly resolve the simplest issues, especially when it comes to the initial sale of a particular product to you
FOR EXAMPLE! Personally, I had a situation - I made a payment from my personal account with debit card in the amount of more than 150,000 rubles. Immediately, literally a minute after pressing the “pay” button, a TKS employee called and asked if I was doing this. As it turned out, the threshold is 150 thousand rubles. they have a borderline one, when the transaction is temporarily blocked until the details are clarified.
- most operators work remotely, from home (they are, of course, strictly trained via Skype according to the MLM structure principle, this in itself is not bad, but several disadvantages follow from this)
- constantly during the conversation they ask to “wait 1-3 minutes” to look at their “memo” or in the database
- can’t solve something more or less non-standard, complex issue(after all, the management sits far away, not at the next table)
- and correspondingly credit card It’s almost impossible to close through a call center, and they don’t have service offices (that is, they are trying to solve the problem in any way), but everyone knows this now
- very intrusive if they want to sell you something (we mean cold calls, etc.)
How to call
What can you say that is original here? We take the phone in our hand, dial the numbers you need and call. Please note - specific number Tinkoff Bank depends entirely on the type of service and the question you want answered. For example, if you need to apply for CASCO, we call 8,800, you want to take out a loan for 8,800, a deposit for a completely different amount. Take this moment into account so as not to hear the phrase “You are in the wrong place” at the other end of the line.
Another caveat is that you should not look for numbers in your local area code. All TCS contacts are in the federal 8800 format, they are all free, so there is no point in regional division. Moreover, Tinkoff Bank is an all-Russian company, without branches and other things.
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What would you like to say about the dialing time?! TKS is not Russian Post or Sberbank; here everything happens within a few minutes. In this case, it is not a robot that will answer you, but a living person, and will immediately call you by first and last name (there is a built-in caller identification system by phone number). And there is no huge voice menu that pisses everyone off. From the client's point of view, the Tinkoff Bank call center is, of course, excellent. But whether the operators are in slave-like conditions, how many there are in the whole country, what their salaries are - these are other questions.
How to use chat
This may seem strange, but even the couriers themselves, who deliver cards to addresses, recommend not to call for all questions, but to write to the chat through your personal account from the TKS website. It’s difficult to say what the rationale for such advice is, but since more and more people are afraid to talk even on the phone, everyone is happy to use this method of solving problems. And there is no need to look for the contact telephone number of the Tinkoff Bank hotline for each specific service (they differ in this principle).
How it's done? We go to our personal account.
When it comes to banking services, your phone is the key to this electronic world. You can use it to create or remember a password. It is also needed to undergo double authorization, which is performed every time before entering the account, which guarantees you increased security of personal data or finances.
Next, look for a pop-up “plate” in the lower right corner offering technical support. This is exactly what you need (it’s hard to miss, it’s harder to find the company logo). Click, write your question - the operator will connect within a couple of minutes (you won’t have to wait long). And communication began.
ON A NOTE! Based on user reviews, we can say that this method is really good. It is fast, there are always free operators, simple issues are resolved in one go. So, you will spend more time dialing the TKS number, and on the typical wait for “1-2 minutes”, which the employee always asks the client to wait for while he clarifies this or that information.
Reviews of some services
Travel
Tinkoff Bank continues to develop its partner business so as not to invest as much as possible in the creation of new infrastructure (only in websites and advertising). And the Travel service is a good confirmation of this. Yes, a competent Internet resource has been created with a nice design, it includes 4 different sections: car rental, search for air tickets, train tickets and hotels. All this is exactly what any traveler needs. Good usability, 80 percent copied from the flagships of the listed segments. And then the bank actually does not hide the fact that users are looking for a train with the support of Onetotrip, a plane ticket with the Air Ticket Office, a hotel with Booking, and the like. That is, TCS is again trading in partnerships. Why does he need this? It is not known whether he receives any commission for the lead (referred client), but he definitely “sells” his cards (primarily Allairlines), and then as things go, maybe he will be able to sell the credit card.
With telephones, the same logic works for the entire bank as a whole - each individual service has its own number, many of them in the Moscow code. This means that calls from the region will only be possible for a fee; calls will be charged in accordance with your telecom operator. For mobile phones, take into account the possible presence of roaming in your tariff.
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Tinkoff Bank - loan secured by real estate
What can be resolved using the Tinkoff Bank hotline and Travel service? Almost any question that you may have, because TCS does not provide any voice menu - when dialing, the connection goes directly to the operator. From the point of view of current reality, this is a wonderful call center.
Exchange trading
It is a well-known fact that over the last decade, interested companies have been actively pumping up the brokerage trading market in Russia. And despite the passivity of society, the idea of trading is close to many Russians - sit at home at your computer, watch the charts and get rich. Of course, 99% of players sooner or later leave the market with an empty pocket, but how many more want to try their hand...
Tinkoff Bank sees positive dynamics in this area, so it launched a service to provide brokerage activities. Using it, you can remotely open a live trading account and start purchasing the stocks you are interested in. Naturally, you will be tied to it constantly until you go broke or earn enough, so having convenient support is a must. The telephone in this case is not The best way communication, we recommend using the chat in personal account, however, preliminary issues can be resolved through it.
Tinkoff Bank does not have a voice menu, as happens in other organizations. When calling to toll free number hotline 8800, the client immediately gets to an operator who carefully listens to the client’s question and connects him with the right consultant. Thus, the role of the voice autoinformer is performed by a real person, and not a robot. This will allow you to receive information much faster and with better quality.
Due to the fact that a telephone hotline is the only way of communication between the client and the bank, the requirements for it increase significantly, as do problems that can be solved over the phone.
Absolutely everything can be included in the list. Even things that in other banks can only be resolved at the branch. For example, an oral application to open an account, close it, make a deposit or transfer money to a third-party organization and much more. Whatever question or problem a Tinkoff Bank client has, they can be easily resolved by calling the toll-free number 8800.
How long will it take for them to respond?
The wait for a response from Tinkoff Bank call center employees is minimized. Thanks to the large staff of the call center, calls are processed almost instantly. This is one of the many features of the Tinkoff hotline.
Of course, sometimes there are rush hours here too, which often occur from 16:00 to 21:00-22:00. It is at this time that users most often call the bank with questions and problems. Busiest days: Monday, Thursday and Friday. The freest: Saturday and Sunday.
If it is not important for you to solve the problem every minute, then it is better to call in the morning on Tuesday, Wednesday or weekends. This guarantees an immediate response from the operator and a quick connection to the right specialist.
The first Internet bank "Tinkoff Credit Systems"
Tinkoff Bank has made a real revolution in the minds of consumers! Imagine an ideal bank, service in which takes a few minutes, reliability at the level of the TOP-50 banking rating, the highest interest rates on deposits, access to your finances from anywhere in the world and the best hotline. This is fantastic, you say. But such a bank exists and it is Tinkoff Credit Systems Bank www.tcsbank.ru! This bank has no branches at all, but at the same time serves more than 2,000,000 clients throughout Russia! How does it work you ask? But if you think about it, branches are not really needed! We get several advantages at once:
- Now you don't have to stand in lines
- All operations can be carried out remotely
(via Internet banking or by calling the TKS bank hotline) - The loan is issued for individual conditions
- The map in Moscow is delivered by courier
- 99% of successfully resolved issues through the Call Center!
This is a revolution! The bank is part of the deposit insurance system, so all deposits up to 700,000 rubles are insured by the state. The absence of extra workers and the absence of rent for hundreds of additional offices made it possible to make interest rates on loans lower and higher on deposits.
To start working with TKS Bank, you must submit an application for a deposit or credit card on the bank’s website. Then, a courier will come to you and bring you a contract and a PLATINUM card. You can withdraw cash without interest at any ATM. You can top up your account in a dozen different ways!
Extra bonus!! Tinkoff credit system increases the size of your deposit by 1.5% when you deposit money by bank transfer.
Example: Your contribution for 1 year of 100,000 rubles will bring you 11% per annum + 1.5% = 12.5% per annum! These are record figures for leading Russian banks!