Internet banking R-Connect from Raiffeisenbank is a convenient and modern service that allows bank clients to manage accounts, view card information, make payments and transfers. Internet banking R-Connect is available at any time of the day on any device that is connected to the network. The most important thing is that the accounts are safe and protected.

Internet bank R-Connect from Raiffeisenbank: advantages

To carry out active operations, the site offers to connect one of the methods for obtaining one-time passwords on a special device. This could be a card reader, or via SMS.

The advantages of the r-connect system are as follows:

• Users can pay for various services over the Internet. This could be mobile communications, housing and communal services, commercial television. These actions can only be carried out if you have Raiffeisenbank cards.
• Raiffeisen Connect allows you to make transfers from a personal ruble account to ruble accounts of Raiffeisenbank. It is also possible to transfer funds to accounts of other banks.
• It is possible to transfer money between personal accounts.
• Exchange currency.
• Open deposits in several currencies. Today, clients can take advantage of the following offers, which are listed on the official website of Raiffeisenbank: “Personal choice”, “Freedom of action”, “Salary”. Deposit management is also carried out in the Raiffeisenbank system - Raiffeisen Connect.
• Open accounts.
• Citizens can also transfer taxes to the budget of the Russian Federation.
• Buy additional shares of Raiffeisen-Capita Management Company and much more.

Raiffeisen Connect personal account

Raiffeisen Connect input has the following:

connect.raiffeisen.ru.

The free Internet bank R-Connect allows you to use the above services at any time of the day. When connecting the system, citizens can use the special R-Mobile mobile application from Raiffeisenbank.

This service allows you to carry out all the necessary operations without leaving your home. At the same time, clients can control their finances, thereby avoiding late payments, monitoring their finances, income, etc. Raiffeisenbank Connect warns that clients may receive SMS from scammers. Basically, such SMS contains information that your card is faulty or blocked. Next is the phone number you need to call. So, you should not call such numbers. If you fall for the trick, you should not make payments or go to the ATM. After all, today there are a huge number of reading devices that decipher PIN codes.

If such a situation arises, call the Raiffeisenbank information center and clarify all questions.

How to connect Raiffeisen Connect via ATM

To connect Raiffeisen Connect via an ATM, you must complete the following steps:

• Insert the card into the device and enter your personal PIN code.
• Then you need to select the “R-Connect Internet banking and SMS notifications” item in the menu.
• Next, select the sub-item called “R-Connect Internet Banking”.
• Then click on “Connect Internet banking”.
• Then the client must agree that he really wants to activate this service.
• After which you receive a one-time password. It comes to your mobile phone.
• We confirm the phone number.
• We receive a check with detailed information about the R-Connect Internet banking system.

Raiffeisen Connect connects in a few minutes. All the steps are clear, so you won’t have to spend a long time understanding this issue.

Connecting Raiffeisen Connect through a bank branch

To connect Raiffeisen Connect through a branch of a financial institution, you must perform the following sequence of actions:

• Sign the application for registration in the R-Connect system.
• Next, an employee of the organization will give you a PIN envelope, which will contain information about logging into your Raiffeisen Connect personal account.
• Then an application to connect a method for obtaining a one-time password is signed.

Important: the login information for your Raiffeisen Connect personal account, which you received at the office of a financial institution, is valid for 60 days. During this time, you will need to use logins and passwords. If you do not use them within this time, you will still have to visit the branch after 60 days and get a new envelope.

Getting started with R-Connect from Raiffeisenbank

To get started with the Raiffeisen Connect service you need to:

• Go to the link: connect.raiffeisen.ru.
• Unpack the envelope you received at the department.
• Enter data in the fields, i.e. login and password.
• Then the system will redirect you to a page called “personal data”. There you change the information at your discretion.

Forgot your Raiffeisen Connect password – what to do?

If you have forgotten your password for R-Connect online banking, you can recover it in the following way:

• Through an ATM.
• Through the Raiffeisen Teleinfo (IVR) system. You need to call this number: +7 495 721-91-00 and press 3, 4 in sequence.

Raiffeisen Internet Bank online is a multifunctional tool for remote access to your accounts, cards and other banking products. With its help, the client can monitor the status of funds and carry out various operations without the need to personally visit a bank branch.

The bank keeps up with the times and offers its clients not only new banking products, but modern ways of managing personal finances. One of them is Raiffeisenbank’s online banking – an application for desktop computers and mobile devices.

The use of Internet banking takes the relationship of a financial institution with clients to another qualitative level. Firstly, all basic operations with your funds can be performed independently, without visits to the Raiffeisenbank office and the participation of specialists. Secondly, your personal account works 24 hours a day, seven days a week, seven days a week, from any place where there is Internet access.

Personal account features

The functionality of the Raiffeisen online service includes:

• obtaining information about the status of accounts (including cards linked to them), deposits, loan obligations, transactions performed, including using financial analytics tools (charts, graphs);
• opening accounts and deposits, ordering plastic cards and linking them to accounts, generating loan applications;
• payment of services, taxes and fines;
• formation and implementation of important life projects, planning of targeted expenses and their financial support;
• setting up templates for making repeated and regular payments automatically;
• transferring funds between accounts opened both with Raiffeisenbank and other financial institutions;
• currency conversion;
• repayment of loans.

One of Raiffeisenbank’s unique offers is Raiffeisen Start, announced as the first in Russia. This application is available through the Raiffeisen online service, is aimed at children and adolescents from 7 to 16 years old and is intended to introduce them to the world of finance.

It allows:

• open an account to which the child’s card is linked;
• keep records of income and expenses;
• create desires and save for their fulfillment.

Adult users of the Raiffweisen online service can not only control their child’s personal budget from their personal account, but also help them achieve their goals.

To ensure an increased level of transaction security and protection from cyber fraudsters, customers can use one-time passwords. Such passwords are sent to your mobile phone via SMS or generated by a special device - a card reader, which can be obtained at a bank branch. The use of one-time passwords makes it impossible for unauthorized persons to access your personal account.

Registration

Clients who have a bank card and Internet access can independently connect to Raiffeisenbank’s remote service system. When working on a desktop computer, there is no additional need to install a specialized application; it is enough to have the current version of an Internet browser (Internet Explorer, Google Chrome, Opera, etc.).

If the client has not issued a card product, then connection to the service can be made during a personal visit to a bank branch or through a call center specialist.

To independently create a personal account online, you must specify the card details in the connection window:

• number;
• month and year of expiration;
• CVC/CVV code.

An SMS with a confirmation code is sent to the user's mobile phone. After entering this code, the user will be redirected to the login page for Raiffeisenbank’s personal account to specify a login and password.

Important: never share your personal login information with strangers!

Raiffeisenbank Connect personal account: login for clients

Access to the Internet bank is provided through the service page from any computer with Internet access. In order to log into your Raiffeisenbank personal account, you must provide the login and password specified when creating your personal account.

Raiffeisen online for business

For legal entities and individual entrepreneurs, Raiffeisenbank offers two online platforms - Raiffeisen Business Online (RBO) and Raiffeisen Elbrus. To connect to these services, a corporate client must submit an application online. Work is carried out on desktop computers with Windows, Mac, Linux operating systems and current versions of Internet browsers.

After connecting, clients are able to log into their personal account to carry out transactions necessary to financially support their activities, control the status of funds placed in current accounts and deposits, and fulfill their obligations to the bank.

Mobile bank Raiffeisen online

To install a mobile bank, you need to download the application from the App Store or Google Play and install it on your smartphone or tablet. Creating a personal account in a mobile bank is done through an installed application, a web interface of the service, a call center or an ATM.

You can log into your personal account in the Raiffeisenbank online bank by entering the login and password specified during registration.

The functionality of the mobile bank is generally similar to that provided by the web interface, but there are also additional functions, for example, making transfers by specifying phone numbers.

Access recovery

If the login details for your personal account are lost, the user must open the recovery window and specify the card details. After entering the confirmation code received via SMS, the procedure for restoring access to your personal account will be completed.

JSC Raiffeisenbank (general license No. 3292 of the Central Bank of the Russian Federation) is a commercial bank in Russia, whose history dates back to 1996. It is a subsidiary of Raiffeisen Bank. Its clients are both residents and non-residents, individuals and legal entities. The authorized capital of the credit institution has already exceeded thirty-six billion rubles.

Login to your personal account using login and password

You can log into your Raiffeisenbank personal account on the official website https://online.raiffeisen.ru/#/login/main. To do this, enter your username and password in the input field, and then log in.

Login to your personal account using your card number

You can log in to your personal account using your bank card number, indicating its expiration date and the secret code on the back. To do this, go to the service page. Enter all the necessary data and also agree to the rules of the site. An SMS message with a verification code for authorization will be sent to the linked phone.

Restore access

To restore access to your personal account, you will need to provide your bank card details (its number, expiration date, secret numbers on the back) and agree to the rules of the system. Finally, all you have to do is enter the received data via SMS message.

Did you like the site? Tell your friends:

Many modern banks are ready to offer their clients remote service through special systems that are multifunctional and completely safe from the point of view of conducting financial transactions via the Internet. Raiffeisenbank is one of them.

He carries out remote interaction with individuals using his services through his Raiffeisen Connect personal account - modern, transparent, reliable and simple Internet banking.

How to register a Raiffeisen Connect personal account

Electronic registration is not yet available. If you want to connect to Internet banking and gain access to your Raiffeisen Connect personal account, you must visit the nearest retail customer service office and draw up the appropriate agreement.

One of the positive aspects is that applications are reviewed by employees quite quickly, clients are asked for a minimum set of documents to be entered into the new user’s database, and you can log into your personal account almost instantly after receiving your personal login and password sealed in an envelope.

Login to your Raiffeisen Connect personal account

To log into the Internet bank, you only need a user name (login), password and authorization code, which is indicated in the picture in the identification form. The system does not request any other data. When you next visit your personal account, you will not have to provide your card parameters, passport details and other details.

Login to your Raiffeisen Connect personal account - https://connect.raiffeisen.ru.

Features of your Raiffeisen Connect personal account

Raiffeisen Connect has a lot of opportunities, which is the main advantage of online banking. It’s difficult to even decide which one to start listing them with.

Speaking seriously, in your Raiffeisen Connect personal account, first of all, you can freely manage your cards, deposits, loans and accounts. This means online execution of a variety of operations: blocking cards, making money transfers between accounts/cards/deposits, opening and ordering new products, changing their terms, connecting additional functions, and the like.

Also, visiting your personal account will allow you to quickly find out the necessary information about your products. Separate thematic sections show, for example, how much money is left on the card, what transactions have been made on it recently, when the deposit expires, whether there is any debt on the loan, whether some service needs to be activated, and so on.

Another important function of online banking is payment for various services. By means of a regular money transfer from a card, you can pay for your mobile communications, electricity, television, Internet and much more that most of us use today.

it gets easier

Quick access to products and operations

Ability to hide balance

Transfers by phone number

Payment for housing and communal services and other services without commission

Notifications about fines, taxes and special offers

Opportunities with which there are many
it gets easier

Free transfers from debit cards of other banks

All credit card information

Partial and full repayment of loans

Confirmed templates and automatic payments for frequent transactions

Ability to hide balance

Payments and transfers

• between accounts and cards online
• by card number to cards of other banks
• from cards of other banks to your Raiffeisenbank card - free
• between Raiffeisenbank clients by phone number and email address
• from their foreign currency accounts to foreign currency accounts in banks in the Russian Federation and abroad
• partial early and full repayment of loans
• templates will allow you to make payments in one click
• automatic payment has flexible settings and will make the transfer on time

Payment without commission

• mobile communications, housing and communal services, Internet, television and other services
• parking fines and other traffic police charges
• taxes, state duties and fees
• transport cards "Troika" and "Strelka"

Deposits and investments

• opening deposits in Russian rubles and US dollars
• replenishment and partial withdrawal of deposits
• purchase of mutual funds

Access for additional cardholders

You can provide access to online banking to holders of additional cards, including those who are not bank clients. You can obtain access directly from Raiffeisen Online.

Convenient and useful settings

• setting card limits
• notification to the bank about traveling abroad
• setting up showing/hiding the total balance for all products
• Favorites panel to display the most important information and quickly access the necessary operations

For individual entrepreneurs

• ruble transfers
• payments to the Russian budget
• statement and information about account balances
• transferring money from your individual entrepreneur account to an individual account
• display of debit cards issued to a current account in your name
• saving and forwarding account details

You can connect in one of the simple ways:

To connect you will need a passport and a code word

Through the bank information center: 8 800 700-91-00

Limits, tariffs and conditions for conducting transactions in Internet banking

• Transfer from card to card
• Payment for services
• Ruble transfers
• Currency exchange
• Currency transfers
• Deposits

Transfer from card to card

Rates

Between Raiffeisenbank cards:

• from a debit card - no commission;

To cards of other banks:

• from a debit card - 1.5% of the transfer amount (minimum 50 Russian rubles or 1.5 US dollars/euro);
• from a credit card - 3% of the transfer amount + 300 rubles.

From cards of other banks to Raiffeisenbank cards:

• In an online bank, the operation is free, but a commission may be charged by the issuing bank of the debit card.

Limits

Transfers within Raiffeisenbank:

• the maximum number of transfers per day is 10;
• the total maximum amount per day / per month is 150,000 / 1,500,000 rubles.

The limit for this operation is included in the cash withdrawal limit in accordance with your tariff plan.

Transfers from cards of other banks:

• the maximum amount of one transfer is 150,000 rubles;
• total maximum amount per day / per week / per month - 300,000 / 500,000 / 600,000 rubles.

Transfers to cards of other banks:

• The minimum amount is 50 rubles.

Please note: other banks may impose additional restrictions on their cards. For information about limits and terms for debiting funds from another bank's card account, please check with the issuing bank of the debit card.

Payment for services

Rates

No commission.

Limits

Amount restrictions:

• the maximum amount of one transaction is 15,000 rubles;
• the total maximum amount per day / per month is 30,000 / 40,000 rubles.

Ruble transfers

Rates

Between your accounts and other bank clients - no commission.
For private clients - 0.75% of the transfer amount (minimum 50, maximum 1,000 rubles).
For salary clients - 0.5% of the transfer amount (minimum 25, maximum 500 rubles).

Limits

10,000,000 rubles per day - to individuals.

Currency exchange

Rates

No commission.

Limits

No more than 100,000 USD (or equivalent) per currency conversion transaction.

Currency transfers

Rates

Transfers within Raiffeisenbank - no commission.

Transfers to other banks:

• for private clients - 1% of the transfer amount (minimum 30, maximum 200 US dollars/euro);
• for salary clients - 0.5% of the transfer amount (minimum 15, maximum 150 US dollars/euro);
• transfers in euros to Raiffeisen group banks - 0.8% of the transfer amount (minimum 24, maximum 160 US dollars/euro).

Limits

• Residents of the Russian Federation to their own account in another bank - no more than 100,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (resident of the Russian Federation) - no more than 5,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (non-resident of the Russian Federation) - no more than 100,000 USD (or equivalent) per day.
• Non-residents of the Russian Federation - no more than 100,000 USD (or equivalent) per operation.

Deposits

Rates

Opening and replenishing, as well as partial withdrawal of funds up to the minimum balance amount - without commission.

Limits

You can close a deposit early only at a bank branch.

Do not share your login information with anyone.

Do not show anyone one-time passwords from SMS

Use strong passwords

Raiffeisen Online is a reliable online bank and mobile application. To protect them, we use modern technologies that meet the highest service standards accepted in world practice. However, a lot depends on the actions of the users themselves.

Please pay attention to several important rules for working with online banking. Compliance with them will help you keep your personal data and money in your accounts safe.

Test and improve your security knowledge with help to avoid being scammed by scammers.

Precautionary measures

Data privacy

• Do not share your online banking login details (login, password, one-time passwords from SMS) with anyone, including relatives, colleagues or those who introduce themselves as bank employees.
• Set up a mobile phone screen lock and hide the content of SMS messages on your phone's locked screen. Set a password on the SIM card.
• Do not install third-party software (for example Team viewer) at the request of those who pose as bank employees.
• Use complex passwords consisting of letters, numbers and special characters that you can remember without writing them down anywhere.
• Please remember that Raiffeisenbank does not send emails, SMS or other messages asking you to clarify payment details. Be careful and do not respond to such requests.

One-time passwords and SMS services

• To further protect your account, you can enable the option to log in using a one-time SMS password. It will be requested after entering your login and password.
• The phone to which you will receive one-time passwords via SMS must be used only by you. Make sure no one else has access to it.
• Remember that only you can use a one-time password via SMS and only to log into online banking or confirm a payment. It serves no other purpose and no one can ask for it from you.
• Always check the transaction parameters (type, amount, recipient) contained in the confirmation message before entering the transaction confirmation code from SMS.
• If you do not have the “Transaction Notifications” service, connect it to control all transactions on your cards (Card Settings - “SMS Notification”).

Computer and Internet banking settings

• We recommend using a password-protected personal computer with anti-virus software and operating system security updates installed to work in Internet banking. Logging in from someone else's computer, as well as from computers in an Internet cafe, is not secure.
• When logging into Raiffeisen Online, an icon for a secure SSL connection should always be displayed in the lower right corner or in the address bar of your browser, and by double-clicking on it, information that the owner of the website is online..
• Make sure that in your personal online banking account in the “Settings” menu your current data is indicated, including your phone number and your email address.
• Always exit Internet banking correctly using the “Logout” button.

If you have lost your phone or card that you usually use to confirm transactions, discovered transactions in your online banking that you did not make, or suspect that your login information (username and password) has become known to third parties, please contact your bank immediately by phone 8 800 700-00-72.

Security tools used in Raiffeisen Online

Secure SSL connection ensuring the confidentiality of transmitted information.
The ability to confirm transactions with one-time passwords received via SMS or push messages.
The ability to connect prompt SMS notifications about completed transactions and changes in personal data in the system.
IMSI (International Mobile Subscriber Identity) - additional verification of the SIM card when sending SMS messages with passwords. The IMSI is unique to each SIM card and is much more difficult to spoof than a phone number.

What is an SSL certificate and how to check its authenticity when logging into online banking

Thanks to the SSL (Secure Sockets Layer) protocol, server authentication occurs - confirmation that you have reached the site you wanted and it is secure. The protocol ensures that information is transmitted in encrypted form so that no one can tamper with it or gain access to it.

The SSL client program is built into the browser, so users do not need to take any special steps to switch to an SSL connection.

You can check the authenticity of the Raiffeisen Online server certificate by clicking on the secure connection icon in the form of a closed padlock in the address bar of your browser.

By clicking on “Show certificate” you can see its details: who issued it, for what period and status. If the status of the certificate is different from: “This certificate is OK” or “The certificate is valid”, please immediately exit the Internet banking system and notify the bank in any way convenient for you.

For security reasons, the permanent password for logging into Raiffeisen Online must be changed every 365 days. When creating a new one, remember that a strong password is one that is easy for you to remember but difficult for anyone else to guess.

Primary requirements:

• The password must consist of a minimum of 6 characters, a maximum of 30 (the longer, the better).
• It is better if the password contains a combination of upper and lowercase letters, numbers, and special characters (` ~ ! @ # $ % ^ & * () - + = ( ) ; : " " , . ?).
• To make the password difficult to guess, you should not use frequently used words, names, popular abbreviations, or logical sequences.
• The password should not contain a sequence of characters: repeated (for example, “access” - the same characters follow each other twice) or obvious (qwerty, asdfghjkl, erdfcv, etc.).
• The password should be convenient so that you can remember it well, without writing it down anywhere, and quickly type it.

A couple of tricks for creating complex but memorable passwords:

• Use numbers or special characters instead of single letters and/or spaces. For example, "1good@PassWord" or "3Doggiesareloud"!
• Create an abbreviation from the initial letters of words that make up a sentence that you can easily remember. For example, Tpftssivhtc from the initial letters of the words in the sentence “This password for the security system is very hard to crack.”
• If you need not one, but several passwords, you can choose a strong sentence and create one password from the first letters of the words of this sentence, a second password from the second letters in the words, and so on. For example, RVDico9M (“Russian Victory Day is celebrated on 9th May”).
• During the password creation process, you may deliberately make spelling errors in order to complicate the lexical analysis of such words.

Safety precautions when working via a shared computer

• When your browser asks you to use autofill for form fields when logging into Raiffeisen Online (username and password), refuse this function.
• If Autofill is already enabled, you can disable it manually in your browser settings.

I forgot my Raiffeisen Online login or password. What to do?

If you have a Raiffeisenbank debit or credit card, then you can independently restore your access to Internet banking directly on our website.

It's very simple:

• Go to page.
• Fill in the fields with your card data (number and expiration date on the front of the card, CVC/CVV code on the back under the magnetic stripe.
• Follow the instructions on the screen.

To eliminate the actions of fraudsters, during the recovery process we will send SMS messages to your mobile phone with a confirmation code and temporary password.

If you do not have a Raiffeisenbank card, please contact ours (voice menu item 3). To restore access, you will need your passport data and the code word you specified when concluding an agreement with the bank.

You can also always restore access at any ATM or branch of our network.

I want to use one-time passwords to confirm transactions. How to activate this service?

A wise decision! By confirming your payments and transfers in online banking in this way, you receive additional protection from cyber fraudsters.

There are two ways to receive passwords: via SMS or Push.

Service for receiving one-time passwords via SMS or Push is free and not included in SMS Bank. To receive one-time passwords, you need to contact a bank branch or activate the service yourself at any Raiffeisenbank ATM (connection instructions).

If you choose SMS/Push delivery of passwords, please make sure that your phone is used only by you and cannot be accessed by third parties.

How can I find out the timing of transactions in Raiffeisen Online?

You can clarify the deadline for a transfer or payment directly when making a transaction in online banking - in the “Information about the time of the transaction and other conditions” block.

Note: We can indicate exact deadlines only for that part of the operations that is carried out on the side of Raiffeisenbank. For example, when transferring to a Sberbank card, funds from an account in Raiffeisenbank will be debited online, but they can be credited to a Sberbank card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.

I cannot carry out the operation: the system displays a SIM card error. What to do?

This usually happens when changing the SIM card. In this way, our security service monitors whether the SIM card has been reissued for criminal purposes (this is a common method of fraud). To confirm the SIM card change, please contact the branch or our free telephone line at 8 800 700-00-72.

If you have not changed your SIM card, then contact the bank as soon as possible in any way convenient for you.

I discovered a card transaction that I do not agree with. What to do?

You should inform the bank immediately. Please contact your bank branch or our free telephone line 8 800 700-00-72, 8 800 700-17-17. Together we will check the status of your account.

After this, you can challenge this operation by filing a written application at a bank branch. You can also fill out the application form yourself, sign and fax it to +7 495 720-67-56. In this case, please be sure to call Raiffeisenbank cardholder support to ensure that we have received your application.

Download the free telephone line form at 8 800 700-00-72

Next, the holder of the additional cards, you will need to contact the bank to receive a personal login and password for Raiffeisen Online, as well as activate the service of confirming transactions using one-time passwords (optional). If your additional card holder is already a bank client and has access to online banking, then the additional card will be added automatically.

In online banking he will be able to:

• see information about the additional map and other proprietary products when they become available;
• pay for purchases and services, make transfers and other online transactions using this card;
• use information services - expense accounting, statements, etc.

Note: additional holder card gets the opportunity to get your personal online banking. He will not have access to the online bank, accounts and transactions of the account owner.

Upon expiration of the power of attorney, the connection to Raiffeisen Online will remain, and access to information and transactions on the additional card will be automatically disabled. To extend online access to the card, it is enough to issue a power of attorney for a new period.

How to establish a connection between the parent's Raiffeisen-Online and the Raiffeisen-Start children's application? What is it for?

To establish a connection, a parent needs to send a friend request from their online bank (Start section in the left menu bar) to the child’s mobile application, indicating their name and phone number. In the application, the child can accept or reject the incoming request. If they agree, they also have the option to customize what information from the app they want to show to the parent.

If the request is accepted, through Raiffeisen Online the parent can request from the child a report on spending for a week or month, and also, with the child’s permission, see his wish lists (goals).

In addition, if an additional card has been issued in the child’s name, then if the request is accepted, it can be linked to the application. In this case, additional options will appear:

• the child will see the history of all receipts and expenses on the card;
• card transactions will be automatically taken into account in the analytics of his expenses and income;
• the child will be able to send online requests to their parents to top up the card.

Parents will have the opportunity to:

• know about the balance on the child’s card;
• set and promptly change limits on card expenses;
• quickly top up your card at any time.

Without linking a card in the application, a child will not be able to:

• see how much money is on the card;
• record card transactions in your spending diary;
• receive analytics of your expenses and income on the card;
• send replenishment requests.

What is Family Bank and how to use it?

You can provide access to any of your products to other bank clients. The service allows you to jointly monitor mortgage repayments, create and manage a common savings account or deposit, and also keep joint records of card expenses.

• The information layer allows you to view data on another client's product without the ability to perform transactions.
• The operational level also provides the ability to work with other client’s products, in particular, make payments and transfers.

The provided access does not in any way affect the confidentiality of other products and data. Each client will use his own personal account in Raiffeisen Online, remaining confident that the other has access only to what is specified in the power of attorney.

The trustee can track transactions performed by a trusted person in the “Transaction History” section.

To make it easier to navigate, each power of attorney can be given its own name. The number of powers of attorney, as well as proxies, is not limited.

The power of attorney can be revoked at any time. In this case (as well as after the expiration of the power of attorney), information on “joint” products and the ability to perform transactions remain only with the owner of the product.

Please note: we can indicate exact deadlines only for that part of the transactions that is carried out on the side of Raiffeisenbank. For example, when transferring to a card of another bank, funds from an account at Raiffeisenbank will be debited online, but they may be credited to the card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.