The work of a credit specialist. What does a loan officer do? Profession credit specialist Brief information on how to work as a credit expert

The work of a credit specialist is directly related to the sale of the main banking product - credit. A candidate for this position must have a sharp mind and good appearance, and be able to work with people, because he is the face of the bank in the eyes of the borrower.

When writing a resume, you need to convince the employer that you are the one who can do this job better. Show that you are a young, energetic person with potential and a desire to develop it. Applicants with a higher economic education, or students in their final years of study who know the specifics of the bank’s work, banking products and know how to present them profitably, apply for this position.

It’s good to have experience working in a bank, this will give you a privilege over other candidates, or experience working with people, for example in direct sales. Indicate in your resume your strengths, such as tact, emotional stability, good intuition, communication skills, active life position, desire to work and earn money.

Download a sample resume for a loan specialist:

Vasenin Anton Igorevich
(Anton Vasenin)

Target: Filling the position of a credit specialist.

Education:

September 2007 – June 2011 Dnepropetrovsk Regional Institute of Economics and Management, Faculty of Finance and Economics, specialty “Finance and Credit”, Bachelor’s degree (full-time).
September 2011 – January 2013 Dnepropetrovsk Regional Institute of Economics and Management, Faculty of Finance and Economics, specialty “Finance and Credit”, Master’s degree (correspondence department).

Experience:

Credit specialist

June 2011 – September 2012 Sirius Bank, Dnepropetrovsk.
Functional responsibilities:

— processing loans at points of sale (store);
— advising clients on loan terms.

Credit specialist

January 2013 – October 2014 CB “Invest Bank”, Dnepropetrovsk.
Functional responsibilities:
— active attraction of clients;
— providing information about bank loan products;
— consulting clients, selection of profitable loans:
— fulfillment and overfulfillment of the plan;
— preparation of documents for obtaining a loan;
— monitoring the repayment status of issued loans.

Professional skills:

— Excellent knowledge of PC and office programs;
— Proficiency in office equipment;
— Ability to persuade;
— Knowledge of legislation in the field of banking law;
— Literacy of speech and writing;
— Knowledge of business etiquette and banking principles;
- Good memory;
- Proficiency in foreign languages: German - fluent.

Personal qualities:

Sociability, responsibility, organization, accuracy, emotional stability, ability to work for results, presentable appearance, activity, good intuition, tact.

Additional information:

Marital status: Married.
Children: no.
Possibility of business trips: no.

We hope that the sample resume we compiled for the position of a loan officer helped you in creating your resume for the job. Return to section..

The banking system in our country is rapidly growing and gaining momentum, so any specialties related to working in a financial institution are considered prestigious and in demand. After all, its profit and the level of customer confidence depend on the coordinated work of all bank employees. One of the important employees is credit specialists or experts, who are entrusted with the main task of a banking organization - issuing loans. However, let’s take a closer look at what a lending specialist should know, what qualities he should have, his job responsibilities and much more.

Job responsibilities of a credit department employee

The main responsibilities of a loan specialist are advising clients and selecting the best lending options for the borrower. That is, in fact, he performs several functions at once: he must attract the client, advise him on the lending services available to the bank, and choose the most suitable option that will best satisfy the client’s needs.

If the client is interested in the services of the bank, then the loan officer must calculate the maximum loan amount for him depending on his financial capabilities, calculate the loan term, the amount of the monthly payment and the annual interest rate.

Next, the loan specialist’s task is to fill out an application form and analyze the data, assess the borrower’s creditworthiness and the bank’s risks when collaborating with him. Yes, indeed, today the task of assessing solvency is performed by a scoring system, but a lot also depends on the credit specialist. After all, among other things, he must collect the borrower’s documents, visually assess their authenticity, then transfer them to the bank’s security service, credit committee and other departments of the financial institution that are responsible for issuing borrowed funds, while he must be attentive to the individual every client.

Working as a credit specialist requires the employee to have certain knowledge in order to perform the following functions:

know the bank’s policies and principles for providing cash loans to private and corporate clients;
have a good knowledge of the bank’s lending conditions in order to provide potential clients with the maximum amount of information and select the optimal terms of cooperation for each of them;
be able to visually assess the authenticity of documents and the reliability of the interlocutor, in particular, his financial situation;
how to make decisions correctly and bear financial responsibility for it.

Please note that one of the key tasks of a lending department employee is the ability to assess the client’s solvency, that is, in simple words, he must have some knowledge in the field of psychology in order to identify the borrower’s intentions to repay the borrowed funds during a conversation.

Personal qualities of a bank employee

Despite the fact that the bank takes a responsible approach to lending and primarily evaluates the professional skills of its employees, the personal qualities of employees play a big role. For a credit specialist, the main and personal qualities are communication skills, resistance to stress, responsibility and the ability to perform professional duties in strict accordance with the internal regulations of the bank.

In simple terms, a credit specialist must first of all be a reliable partner of a financial institution, and in any situation protect the interests of the bank. That is, he must not only bring a client and conclude a loan agreement with him, but at the same time do the same with reliable clients who will bring profit to the bank and repay the issued loan. By the way, it is worth saying that many banks pay their employees for special courses in psychology; this is primarily necessary so that the bank specialist can recognize at the stage of conversation with the client whether he will treat the circumstances responsibly or not.

Professional skills of a bank employee

You should not think that a loan officer should look for clients and bring them to the bank. No, this task is not his responsibility, but he must be able to properly advise the client and interest him in the bank’s services so that he draws up a loan agreement. Accordingly, the loan specialist must have a good knowledge of all the bank’s products and services; for this, of course, he must have at least a higher education.

Also, the loan specialist must be able to work with documentation, because he will be required to advise his clients on collecting the documents necessary for obtaining a loan. He must be able to visually assess their authenticity and in the future submit them for review to the bank's security service. By the way, the application for the issuance of credit funds is also filled out by a credit specialist, so he must know all the features of filling out these documents.

And finally, the final stage of the transaction is the signing of a loan agreement and the issuance of borrowed funds. Yes, by the way, the money is issued directly by the cashier, and this is not the responsibility of the loan specialist, but, nevertheless, he gives the loan agreement for signature and must, if necessary, answer all the borrower’s questions if they arise while reading the documents .

Important! All bank credit specialists undergo specialized training and education, because work in different financial institutions varies greatly, so management must provide its new employees with complete detailed and reliable information about working with bank documents.

How to get a job as a loan officer

In fact, finding a job as a loan officer is possible and it won’t be that difficult. After all, all bank employees have excellent career prospects, which means that the bank periodically recruits new employees for this position. The main requirement for an applicant is a resume; without it, it is almost impossible to get a job today. This means that the main task of job seekers is to correctly compose a resume for the employer.

What loan officer responsibilities should every potential applicant have on their resume? First of all, the applicant must know the specifics of the job, know the job responsibilities, that is, all the functions that he will need to perform at the new place of work. It is imperative to write in your resume whether you have experience in this position or not. In any case, the applicant’s task is to prove to the employer that he is familiar with the specifics of the job and knows the job responsibilities and cope with them accordingly.

You will also need to provide some information about yourself in the form:

last name, first name, patronymic, date of birth, residential address;
education: name of higher educational institution, faculty, specialty;
work experience: here you must indicate previous places of work, length of work and reason for dismissal;
describe what professional skills you have, exactly those that will be useful to the employer as a credit specialist;
personal qualities of the applicant that will be useful directly for the position of a credit specialist.

Please note that a sample loan officer resume can be found and downloaded online. You can also see a sample of filling out the questionnaire, but it is worth considering that in this question you need to write only reliable information about yourself, because the bank takes a responsible approach to the selection of employees.

So, the responsibilities of a credit consultant boil down to increasing the bank’s profits and attracting as many potential loan clients as possible. The profession is truly promising, because banking employees have excellent career prospects and high wages. And, by the way, credit specialists occupy not the last place in the banking structure. Therefore, when selecting employees, great attention is paid to the professional and personal skills of the applicant.

A credit manager is one of the most sought-after specialties in the banking market, and today in this article we will tell you:

What is the profession of a credit manager?

What are the requirements for credit managers?

What are the features of the work of such employees?

One of the main areas of work of any bank is lending, and the main responsibility falls on the credit manager. In different banks, the credit manager may be called differently: credit specialist, credit inspector, etc.

A credit manager is a specialist who works in a bank office or at remote points of sale. His responsibilities include attracting and consulting clients on lending issues, as well as preparing all necessary documents.

A credit specialist must be familiar with the bank’s credit policy, the products offered by the bank and be able to select the optimal program for the borrower, as well as assess the reliability of a potential client and be responsible for the decisions made.

The loan officer's responsibilities include:

Providing clients with information about all existing lending programs and selecting the most suitable option for the borrower;

Calculation of the loan amount and monthly payments;

Accepting loan applications and checking documents;

Assessing risks and assigning the borrower an appropriate reliability rating;

Transfer of a package of documents to the bank;

Preparation of all necessary documentation and signing of the loan agreement;

Transaction support.

The loan officer must have psychological skills to pre-assess a potential borrower and prevent possible fraud. This is especially true for specialists working at remote locations and issuing loans in stores. Therefore, banks often send their employees to psychological courses or conduct training.

Requirements for specialists

Applicants for credit manager positions are subject to strict personal requirements: resistance to stress, responsibility, psychological skills, communication skills, attentiveness, emotional stability.

Working as a credit manager requires a higher education in economics (banks also accommodate senior university students). Most often, no work experience is required.

Each bank conducts an internship for employees, during which it introduces them to the specifics of work and software, which differs significantly depending on the bank. Even if an employee comes from another bank and has work experience, he still needs to undergo training, because the principles of operation of banks are often the opposite.

Career

The credit sector allows you to make a quick start in your career without having work experience or special skills. The first step is working at remote points of sale and processing consumer loans. The most lenient requirements are put forward for such specialists. Often, senior students from economic universities and graduates without work experience are hired.

The next step is the transition from a remote point to a bank branch. In some banks there is a division of managers by type of lending. Some of them are engaged in issuing mortgages, others in car loans, and still others in consumer loans. This allows the specialist to study all the nuances of the work and attract a larger number of borrowers without losing the quality of the work.

However, most banks consider this division ineffective and prefer universal employees who can offer the client not only loan processing, but also deposit and card products.

Successfully working in the retail lending department, an employee can advance his career in two directions. The first option is to switch to serving VIP clients. The most experienced specialists are involved in working with this category of borrowers. The ability to communicate with people and smooth out conflicts is of no small importance.

The salary of managers serving VIP clients is an order of magnitude higher than that of other employees, and the volume of loans issued is much greater. In addition, there is practically no problem debt in the VIP sector.

The second option is to move to the department for working with legal entities. From the corporate lending department it is possible to be promoted to the position of a credit expert who analyzes the financing of construction or production facilities.

The highest levels of promotion for a credit manager are the head of the lending department, and subsequently the head of a bank branch. On the one hand, these positions bring high income and expand their powers, but on the other hand, career growth stops there.

Further advancement is possible when the employee moves to the bank's head office, where growth opportunities are practically unlimited: head of the credit department, head of the retail business department.

An alternative option is also possible. Often credit specialists go to brokerage, leasing, and factoring companies. The specificity of the work of a credit broker is its high dependence on the results of its own work. This is because the salary is a percentage of the transaction.

If a broker does not bring in enough orders for the company, it becomes unnecessary. But with high profits, the broker receives high income. This type of work is suitable for specialists with extensive experience, a good understanding of the credit market and knowledge of all the nuances of the work.

Work plan

Almost all banks set credit managers a personal plan for the volume of loans. The plan depends on the employee's specialization. Banks have different reward systems for fulfilling the plan. It happens that a premium is paid, which is also calculated based on the volume of loans, or bonuses. Sometimes it happens that failure to meet the minimum plan leads to fines and deductions from the employee’s salary.

However, the implementation of the plan often depends not only on the credit manager, but also on the bank’s policy. It is difficult to exceed the plan if lending conditions are uncompetitive compared to offers from other banks. In this case, fining employees leads to an outflow of good specialists.

Basically, credit managers look for work not by the size of the nominal salary, but by the ratio of all aggregate factors, consisting of working conditions, pay and the bank’s personnel policy.

Responsibility

Often the problem of executing plans results in the problem of assessing the client's reliability. In an effort to fulfill the plan and receive a bonus, the credit manager may not pay due attention to the client’s assessment.

When one manager has many problem loans, the bank's security service begins to take an interest in him. This is explained by the fact that a clear procedure has been developed for issuing loans, and banks are confident that if instructions are strictly followed, problem debt can be avoided. If a manager has a lot of loans with unfulfilled obligations, it means he is not coping with his responsibilities.

The specificity of the work of a credit manager is to increase the volume of loans with a minimum amount of problem debt.

Features of work

When applying for a job as a credit manager, the requirements are low, and lack of work experience is not a hindrance. At the same time, this specialty allows you to make a fast career in the promising banking market. The higher an employee climbs the career ladder, the higher the demands placed on him.

To achieve success, you need to have a good feel for the credit market, be able to communicate with borrowers, clearly identify their needs and have the skills of a psychologist. In addition, you must have high performance and stress resistance.

The growth of the financial market and the popularity of credit products among the population raises new demands for specialists in the banking sector. The greatest demand in banking institutions is for credit experts or specialists in lending to individuals.

The position of a credit specialist is the most numerous of the banking professions, because employees work not only in branches and branches of banks, but also in retail outlets, in retail sales offices of banking products, in mortgage and specialized credit centers. The success of the bank’s activities and the profitability of the loan portfolio depend on the qualifications and competence of specialists.

Despite the importance of the work, even students without work experience can apply for a vacancy. This indiscriminateness of banks is associated with a shortage of personnel and the regular expansion of the network of sales points. For new employees, this position is an excellent start to a career in the bank.

Priority for vacancies is given to candidates with higher economic education. After approval of the application, you will have to undergo a two-week internship at the bank to study the specifics of the work of a credit expert. A more experienced employee will introduce the newcomer to special programs, scoring systems, and teach the basics of office work and reporting.

Skills, knowledge, personal qualities and responsibilities

Knowledge of basic computer office programs, Internet skills, and ability to handle e-mail and other means of instant communication will be useful. During the internship, you will need to carefully study the bank's current offers and loan products. According to their conditions and characteristics, testing or an exam is arranged to pass the probationary period.

There is a list of individual character traits and personal traits that are necessary for the effective and successful work of a credit specialist. These include:

Good memory;
Ability to express thoughts competently;
Logical and rational thinking;
Having common sense;
Communication skills and ability to provide feedback;

The lowest position in the bank's credit department will help you acquire skills in working with potential borrowers, understand the specifics of the bank's internal policies, operating standards and customer service technologies used.

The main job responsibilities of a credit expert are assessing possible risks and analyzing potential clients. A credit specialist should not just sell products; he must offer the best option for the client, based on his solvency and collateral. The profession requires the ability to quickly make decisions, analyze the situation and calculate options for the development of events when building long-term relationships with clients.

Career opportunities

You can stay in this position for several years, however, successful employees quickly move up the career ladder. After six months, prospects may open up to become a manager or senior credit officer and take over management of ordinary specialists or trainees. To do this, you need a penchant for management work and leadership, you will have to perfectly study the nuances of lending to individuals, be able to organize the work of subordinates, find a common language with clients and team members, and show initiative.

The next stage of the career for an intelligent employee in retail lending will be an appointment in the lending department for legal entities and corporate clients. Career opportunities for a private equity expert are limited to horizontal advancement, for example, from consumer loans to the mortgage sector. In the corporate lending department, you can become an expert in assessing and analyzing the financing of business projects.

The pinnacle of growth for a credit expert is the position of head of the lending department for certain categories of clients, or head of the lending sector in a separate division or regional representative office of the bank. There is another development option - to go to a company that performs the functions of a credit broker, or to create your own company.

If the goal is initially to work in the field of credit brokerage, it is better to first work in several banks, acquire acquaintances and connections in a professional environment in order to simplify further market monitoring and build partnership agreements.

Download a sample resume for a loan specialist:

Vasenin Anton Igorevich
(Anton Vasenin)

Target: Filling the position of a credit specialist.

June 2011 – September 2012 Sirius Bank, Dnepropetrovsk.
Functional responsibilities:
- processing loans at points of sale (store);
- advising clients on loan terms.

January 2013 – October 2014 CB “Invest Bank”, Dnepropetrovsk.
Functional responsibilities:
- active attraction of clients;
- providing information about bank loan products;
- consulting clients, selection of profitable loans:
- fulfillment and overfulfillment of the plan;
- preparation of documents for obtaining a loan;
- monitoring the repayment status of issued loans.

Excellent knowledge of PC and office programs;
- Proficiency with office equipment;
- Ability to persuade;
- Knowledge of legislation in the field of banking law;
- Literacy of speech and writing;
- Knowledge of business etiquette and banking principles;
- Good memory;
- Knowledge of foreign languages: German - fluent.

Sociability, responsibility, organization, accuracy, emotional stability, ability to work for results, presentable appearance, activity, good intuition, tact.

Marital status: Married.
Children: no.
Possibility of business trips: no.

Features of work and main responsibilities of a credit specialist

The volume of positions of each banking institution is constantly growing.

Not surprisingly, the increase in the number of lending programs entails the emergence of new areas of work in the banking sector. These are brokers, managers, consultants.

But credit specialists are of particular value. It is the activities of employees in this area that largely determine the level of trust in the bank, improving the quality of lending services and reducing the percentage of overdue debt downward.

Relevance and prospects for the development of the position

It makes it possible to acquire any material assets even if the required amount is not available. Of course, the population needs loans. For banks, in turn, the implementation of such a service provides an opportunity to increase capital, reduce the level of overdue debt and subsequent optimal activity in general.

Currently demand for loan officers quite high. Lending experts carry out their activities not only on the territory of the bank, but also at points of sale and mortgage centers. That is why the position is quite relevant. The banks themselves are interested in workers in this area. The further bright future of the banking institution largely depends on the level of professionalism and productivity of the loan specialist.

In the future, the career growth of a credit specialist who has started working outside the bank may begin with a transfer to the head office, in particular, to the lending department. Where the main tasks are to identify the solvency of candidates, work with documentation, accrual, write off interest from citizens’ accounts and other operations. With hard work, it is possible to be promoted to senior specialist of a department, deputy head of a department, then head of a department and director of a branch of a banking institution.

Personal requirements for the candidate

Basic requirements The following are considered personal qualities for the position of loan specialist:

Analytical mind;
honesty;
tact;
sociability, friendliness, openness in communicating with people;
responsibility;
perseverance;
resistance to stressful situations, equanimity;
speed in decision making;
desire to work and study.

The task A credit expert's role is not only in paperwork, but also in the ability to find an individual approach to a citizen of any category. In addition, the responsibility for choosing a reliable client and completing the transaction also lies on the shoulders of the loan specialist. That is why, when choosing an employee for a given position, special attention is paid to his personal qualities.

In addition to specific human characteristics, it is necessary to have a set professional skills and specific knowledge. This includes the following requirements:

availability of a knowledge base regarding the promotion of bank services in the area of lending;
awareness of all available credit products;
the ability to competently and accurately assess the reliability and solvency of a candidate;
desire to promote the culture of a banking institution.

In other words, a loan specialist must be competent in all matters of lending.

Job responsibilities

According to labor instructions of most banks to the list of job responsibilities Loan specialist includes the following functions:

familiarizing the candidate with the nuances of providing the service, a detailed description of various loan programs and choosing the most suitable one for the client;
calculating the amount of the loan provided and the amount of the monthly payment on it;
accepting applications from clients for a loan and their further analysis;
assessing the risk of non-payment of debt by the client with further assignment of an appropriate credit rating;
confirmation of the authenticity and presence of the necessary documents with further transfer to the appropriate department for security verification;
transfer of documents to the economic service;
sending an application to the credit commission;
preparation of the appropriate package of papers;
conclusion and signing of an agreement with the client;
support of the loan agreement. In other words, control over timely payment of loan installments;
drawing up reports.

It should be noted that the loan officer does not directly search for a candidate. An employee carries out activities with an existing client.

Rights and responsibilities

Add to list rights provided to the loan officer include:

provision of social guarantees provided for by law;
familiarity with the decisions of the organization’s management regarding the activities of the credit specialist;
the possibility of demanding all possible assistance from management in fulfilling their immediate responsibilities;
informing the manager regarding projects about improving the methods of work performed by the employee;
the possibility of demanding improved working conditions;
improving professional skills and qualifications.

Responsibility, assigned to the loan specialist, includes the following points:

for failure to fulfill or improper performance of duties established by the job description;
for causing material harm to the employer;
for violation of the internal labor regulations of the organization;
for offenses occurring during the employee’s working life.

What to note in a resume for an applicant for this position

The position of a loan specialist is currently very relevant and in demand in the labor market.

To receive an invitation to an interview, you must first submit your resume.

To interest an employer, you should indicate the following points:

personal information;
information about education;
professional experience;
previous place of work;
lending programs with which the candidate is familiar (if any);
professional skills. Here you should indicate the skills that the applicant possesses, for example, knowledge of foreign languages, office equipment, computer programs, legislation and other advantages;
personal qualities. At this point, it is necessary to note several personality traits that can play in favor of the applicant. Regarding a credit expert, these could be: communication skills, stress resistance, responsibility, equanimity, good memory, the ability to learn quickly and persuade.

Most often, when choosing future employees of the lending department, managers pay attention to the presence of an economic education, confidence in conversation, and a pleasant appearance. Priority, of course, goes to applicants with experience in banking products, but energetic young people without experience often also get the opportunity to try themselves in the field of loans. Especially considering the fact that the demand for lending specialists is quite high.

Features of the position in various fields

The specifics of the work of a loan specialist are such that the workplace may not be in the office of the banking institution. This could be a car dealership, a shopping center, or a mortgage lending office.

In general, the peculiarities of individual lending areas lie only in knowledge of the product for which the client wishes to apply for a loan. For example, an employee in the auto lending department is involved in processing transactions regarding automotive products.

A loan specialist, whose workplace is located in communication stores or electronics sales centers, concludes a loan only for the specified product.

The same goes for mortgage professionals. Points of sale of bank products provide sales and consultation directly on the issuance of credit cards.

The job responsibilities are identical, the only difference is the product for which the loan is issued.

In any case, employees whose activities are related to processing loans are required to know all existing lending programs and be able to competently sell related lucrative offers and notify about promotions. In addition, you should navigate all the nuances and be able to find a professional answer to any question the client has.

The position of a credit specialist is quite relevant at the moment. Managers, realizing that employees in this area are practically the face of a banking institution, place quite serious demands on candidates. Not surprisingly, the productive work of credit specialists brings profit to the bank and only increases the confidence of citizens.

The rules for selling banking services are discussed in the following video training:

Profession credit specialist

A loan officer is responsible for processing and issuing loans. He attracts clients, helps them understand the intricacies of lending and convinces them to take advantage of the loan. Essentially, this is a money seller.

The profession of a credit manager is in high demand in the labor market. Loan specialists facilitate purchases here and now, thereby bringing profit to banks and stores.

Places of work

Credit consultants are, as a rule, bank employees, although you can meet them at a car dealership, a real estate agency, or a regular shopping center. They usually specialize by type of loan - consumer, mortgage, car loans or business loans.

History of the profession

The history of the profession of a credit specialist began with the advent of money as such, because at the same time people began to borrow money. The modern understanding of the position began to take shape in the middle of the 18th century, when the first banks appeared.

Responsibilities of a loan officer

Typically, the job responsibilities of a loan officer are as follows:

advising clients on financial issues;
selection of the optimal loan program;
calculation of the loan amount and payments to repay it;
conclusion of contracts;
maintaining documentation and reporting.

Sometimes the functions of a credit specialist may include the responsibilities of a sales manager, appraiser or insurance agent:

searching for clients and selling them lending services;
checking the reliability and solvency of the client;
determining the value of the borrower's property;
insurance of property, health, life, business risks.

Requirements for a loan specialist

A candidate for the position of credit specialist must meet the following requirements:

higher or secondary education;
competent speech and neat appearance;
knowledge of banking products;
Confident PC skills;
Experience in sales or banking preferred.

Loan specialist resume sample

Education

To become a credit specialist, you need to obtain a higher or secondary education in finance and credit. Specialists acquire all other skills in the process of work, because banks independently train them in their loan products.

Loan specialist salary

A loan specialist receives from 25 to 80 thousand rubles per month. The level of income depends on length of service and professional achievements. The average salary of a loan specialist is 35 thousand rubles per month.

Where to get training

In addition to higher education, there are a number of short-term training on the market, usually lasting from a week to a year.

Interregional Academy of Construction and Industrial Complex and its courses in “Finance and Credit”.