Many users, when working with Sberbank terminals, may encounter a number of errors associated with dysfunctions in the operation of the terminal itself, as well as the payment system as a whole. At the same time, solving these problems can be quite lengthy and energy-consuming, especially when the user does not know what to do in the situation that has arisen. In this material I will tell you what terminal errors 4119, 4309, z3, 4405 are, what their meaning is, and what methods can be used to correct them.

Usually the message " The Terminal Server security layer detected an error in the protocol stream and disabled this client. Client IP address: XXX.XX.XX.XXX"occurs in a situation where the system has detected an attempt of unauthorized access to data (the RPD protocol component detected an error in the protocol stream and disabled the problematic client). After this, access to the server for this IP may be blocked for several days.

Error message: "The terminal server security level encountered an error"

For reference, RPD (“Remote Desktop Protocol”)- a remote desktop protocol that allows other computers to connect to your system, view its statistics and manage it.

To solve this problem you need to do the following:

• Update the RPD client;
• Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Terminal Server Client, and run mstsc with administrator rights;
• Use a strong password policy for user logins via RDP;
• Test the network card on your server (it may not work correctly).

Error 4119 Sberbank terminal

Error “4119” usually occurs due to a lack of communication between the terminal and the bank. An alternative cause of dysfunction may be an incorrect KLK key for the Verifone pp1000se pinpad, as well as the built-in Verifone pinpad. If the Verifone terminal works via Ethernet, then you can eliminate the error by lowering the port speed from 115200 to 57600 baud, as well as by changing the dynamic IP terminal to a statistical one.

If you encounter this error as a regular user, try repeating the operation several times. If the error occurs repeatedly, I recommend seeking advice from Sberbank personnel responsible for servicing this terminal.

Sberbank error code 4309

This error 4309 has the status “nothing to print”, no document was found to print. Usually it is associated with the operating features of the software that serves the terminal, and can occur after the next update of its configuration. This problem is not the fault of a specific user; I recommend contacting the Sberbank service that maintains terminals to resolve the problem.

List of system messages of Sberbank terminals

How to fix z3 error code on terminal

Error z3, meaning “unable to transmit authorization request online; rejected in offline mode” signals problems with communication at a specific terminal (usually the latter does not have access to the host). To fix the problem, I recommend calling back the support service of the bank whose terminal generated this error and informing them of the exact location of the problematic terminal.

You can also try typing Function + 0(Tests) + Enter on the terminal, which will allow you to check the connection to the host, and look at the EMV data (Function + 35 + Enter).

What does error 4405 mean in the Sberbank terminal

Error “4405” has the status “transaction prohibited” and occurs in a situation when the terminal refuses to carry out a transaction. This error appears as a result of a random failure in the system (in particular, due to a loss of connection to the network), so you need to contact Sberbank support service, describe the problem that has arisen, and wait for it to be resolved.

We study errors in Sberbank terminals

Conclusion

Terminal errors can have various causes related to a malfunction of the terminal, lack of communication, the actions of attackers and other factors. If you encounter errors 4119, 4309, z3, 4405, then, first of all, I recommend notifying the Sberbank support service about the problem that has arisen, indicating to the bank specialists the location of the problematic terminal. Usually, after a short time, the problem is resolved and you will be able to make payments as usual.

In contact with

Unfinished transactions in the Cashier automated workplace may appear in the following cases:

1) When paying with a bank card, the connection with the bank was lost or the cash register ran out. As a result, the “Unfinished Transaction” window will appear at the checkout.

Window of incomplete operations.

If the bank transaction has been completed (money has been debited from the client’s card), but only the terminal check has been processed on the cash register, then click the “Complete” button. In this case, cash receipts will be processed through the cash register and the goods will be written off from the database. If you are not sure that the bank transaction has been completed, then click “Mark”. Then remove the X-report for the bank and the X-report for the cash desk. Check the payment amounts using the terminal. If the amounts match, then punch the check again. If in the X-report for the bank the loan amount is greater than the amount in the X-report for the cash desk, then contact the Support Department of NVP Standard-N software.

2) When depositing cash into the cash register, withdrawing cash from the cash register. Click Cancel. Repeat the operation of depositing or withdrawing cash.

3) Refund by cash or non-cash payment if there is insufficient cash in the cash drawer. Click Cancel. Wait for a sufficient amount of cash to accumulate in the mailbox to make a refund or deposit cash at the cash desk (using the “F1” button)

• If you cannot cancel the unfinished operation, call NVP Standard-N in the software support department.

Lost connection with cash register.

When a check is returned at the cash register, the message “-1 – No connection” appears.

No connection with KKM

In this case, there are several approaches to solve this problem:

1. The connection may have been interrupted due to a fallen or detached wire. Check the wires that are connected to the cash register and the wire leading from the cash register to the computer. If the wire is not inserted tightly, correct the situation and it is better to restart the computer and the cash register.

2. Turning on/off the cash register If none of the above methods helped, call NVP Standard-N.

The item is not added to the current receipt.

If the item is not added to the receipt, check whether the first light on the keyboard is lit. If not, then press the “NumLock” button (located on the right numeric keypad). She is responsible for the operation of the numeric keypad.

The tape ran out when the check was returned.

If the receipt tape runs out when the check is punched, the “Unfinished Operations” window may appear.

Window of incomplete operations.

In this case, it is necessary to replace the receipt tape in the fiscal machine. And if you need to close the check, then click the “Finish” button - the check will be entered on the cash register and the goods will be written off from the database. If the buyer refuses the goods or you doubt whether the receipt was returned correctly, click the “Cancel” button. If the cash register runs out of tape at the time the check is struck using the associated bank terminal, then in this case, when you click the “Finish” button, the check will close and all checks will be released from the cash register. But there are times when when you click the “Complete” button of the operation, a bank terminal window appears asking for a password. In this case, it is recommended to first reconcile the results with the bank, make sure that the banking transaction was completed and the money was debited from the client, and only then complete the transaction.

Error: "Pin pad is not connected."

If, when returning goods via bank transfer, the error “Pin pad is not connected” appears (Fig. 48), then you need to check the connection of the bank terminal. Check that all wires are connected, if you find a cable that has fallen out, plug it in tightly and restart the cashier program, then punch the receipt through the terminal again. If no action helps, then you need to call the bank and call their representatives to repair the Pin Pad.

Setting up a terminal from Sberbank and integrating it into 1C versions 8.2 and higher is associated with a number of difficulties and errors that arise while working with the terminal. Some users who have signed an acquiring agreement with Sberbank and rented equipment note the frequent appearance of error 4309 on the Sberbank terminal after updating the program configuration or simply during operation. What to do in this case? It should be noted that the terminal model does not depend on the occurrence of error 4309; it appears both on Verifone terminals, the most frequently encountered in operation, and on models from other manufacturers. We will highlight the main reasons for this error in 1C and list ways to eliminate it.

Error 4309 Sberbank 1s terminal. What to do?

1. Most often, the appearance of error 4309 “Payment by card was not made” with a refund occurs due to the fact that the device the cash register ran out or the device cannot recognize that it is installed. In this case, check to see if there are any extra pieces of paper or foreign objects in the device cell that may interfere with the operation of the CCT sensor. If the tape is installed, there are no unnecessary items - you should check the software part of the Sberbank payment terminal driver.

2. Incorrect terminal driver setting. Programmers working in the 1C field note that for correct operation and printing of slip checks, the “Print documents on the terminal” checkbox must be unchecked (see Fig. 1)

3. Belt file problem. Rarely, but this solution helps - close the 1C program, launch the infobase selection window and remove from the list the database in which the error occurs, then add it again, specifying all the paths. The procedure is simple, any system administrator can handle it, not to mention 1C programmers. This way it is often possible to solve error 4309 of the Sberbank terminal in 1C.

4. Cable problem connecting the terminal to the computer. Check the cable for kinks and frays, and check the computer connectors for tight and good contact. Often the problem is in the cable.

Among other recommendations for eliminating the error, first of all, you need to check that the cash register is configured in Trade Management and turned on at the time of payment by card, and the indication should be normal. If the above solutions do not help, call Sberbank and submit a request to call a technical specialist.

Sberbank terminal errors: 4497, 99, 4309, 4119, 4405 and their correction

Every owner of a plastic card has at least once encountered errors generated either by the terminal or by a mobile bank, Sberbank Online. Some people take such problems calmly, while for others it is an unfamiliar situation in which a person does not know what to do. The situation is aggravated by the fact that it is not always possible to determine whether the payment went through or not: the money may be written off, but not credited to the final account.

Each malfunction has a cause, a code and methods for eliminating it. All codes are valid in Russia.

The following Sberbank terminal errors occur quite often:

1. 4134 – reconciliation of totals was not performed for a long time.
2. 4457 – the bank blocked the transaction.
3. 4118 – PIN code entered incorrectly.
4. error 362 on the Sberbank terminal, indicating problems with the chip.

All errors have their own code, which can be used to identify the problem and find a solution. Error codes can be found in the instructions for the device or on specialized forums.

Causes of errors

All malfunctions that occur when paying with a card have their own reason for their occurrence: from insignificant erroneous clicks to a malfunction of the device. The most common errors occur:

• incorrect data entered into the payment machine;
• disruption of communication with the bank;
• improper installation, configuration or maintenance of the device;
• malfunction of device components.

Therefore, it is periodically necessary to check the integrity of the case, wires, connectors and keys. A stable Internet connection will allow you to avoid errors caused by communication disruptions. And checking the device after installation and configuration will allow you to detect malfunctions before errors appear when trying to make a payment.

Error 4119 no connection to Sberbank - how to fix it

Sberbank terminal error 4119 is due to a lack of communication with the bank. This problem often occurs when the device operates via the Internet with a dynamic IP address. You can resolve the situation by waiting for a stable signal or replacing the IP address from dynamic to static.

How to fix error 99 in the Sberbank terminal

If error 99 occurs, the Sberbank terminal will display information that the payment has not been made. This happens when the connection with the pinpad is broken. There can be many reasons: from a loose connector to damaged wire. Regardless of the cause, only a specialist can fix this problem.

What to do with error 4134

If error 4134 is displayed, the Sberbank terminal reports that the results have not been reconciled for a long time. Correcting the situation is simple: just perform a reconciliation, after which the device will work again.

How to fix error 4309

If error 4309 appears, the Sberbank terminal reports that it did not find a document to print. In this situation, the user will not be able to solve this problem on his own. The cause of this problem lies in the software that powers the device. In this case, you need to contact support.

How to fix error 4497

If error 4497 ​​appears, the Sberbank terminal will not be able to carry out any operations and rebooting will not help. This code indicates that work is currently being done on the server. There is no way to solve this problem; you just need to wait until the work is completed.

How to fix error 362

Error 362 on the Sberbank terminal indicates that there is no contact with the card chip. You need to remove the card, wipe the chip and reinsert it. Usually this procedure helps. If the problem persists, you need to check the integrity of the chip and possibly replace the card.

How to fix error 57

Error 57 on the Sberbank terminal indicates that the transaction being performed is not supported by this type of card. This is not a device malfunction. You need to either change the operation or choose a different card.

How to fix error 99 in the Sberbank terminal yourself

You can try to fix this problem yourself by reconnecting the connectors connecting the terminal and the remote keyboard.

Error 4401 - what to do

If error 4401 appears, the Sberbank terminal is most likely working. The problem lies in authorization. This can only be resolved by calling the support service, where the operator will inform you about further actions.

Error 4403 - what to do

Error 4403 appeared when the Sberbank terminal was blocked. In this case, you need to contact the service that installed the device.

Error 4118 - what to do

This error appears when the PIN code is entered incorrectly. If error 4118 occurs, the Sberbank terminal is working properly, you need to enter the PIN code again.

Error 4322 - what to do

Error 4322 on the Sberbank terminal indicates internal problems with the device or its software. If such a problem occurs, you must contact technical support.

Error 5001 - what to do

Error 5001 on the Sberbank terminal indicates broken device settings or problems with the chip on the card. If wiping the chip does not produce results, you should contact the bank to resolve the issue of terminal settings.

Error 4134 Sberbank terminal reconciliation of totals - how to fix

Fixing this problem does not take much time; just check the results, wait for the terminal to respond, after which the problem will disappear and the device will work properly. To avoid recurrence of this problem, you should monitor the timing of the next reconciliation.

What does error 4405 mean in the Sberbank terminal

This error most often appears in payment devices and mobile applications. This means that the operation was not completed. The reason for refusal to execute a transaction may be:

• incorrectly entered data:
• The terminal operator did something wrong.

Clients of other banks who make payments through the Sberbank payment machine often encounter this problem.

If error 4405 is displayed, the Sberbank terminal should be rebooted and the operation attempted again. If these measures do not help and the POS terminal continues to malfunction, you should contact technical support.

What to do if an error not described here appears

Sberbank payment devices work in the 1C UT 10 program and, like any program, a wide variety of errors can occur. If the error is unknown, there are no clear instructions on how to act, and it is not possible to find information about the problem, you should restart the terminal. If the malfunction does not disappear and the machine does not operate normally again, you must contact the bank’s technical support to receive instructions or call a specialist.

Every citizen of Russia has a Sberbank plastic card. It refers to a different payment system - Visa, MasterCard or Maestro. It can also be cumulative, debit or credit. With its help, you can pay for purchases or services, pay traffic fines and top up your mobile device account balance. It is not always possible to pay for goods with a bank card, so a Sberbank client needs to withdraw cash from an ATM. The terminal is used to perform various types of transactions. For example, transferring funds to another bank client or paying for housing and communal services. Sometimes the user encounters a problem; instead of information about a successfully completed operation, an error message appears on the screen. They are often associated with an internal failure in the system. For this reason, it is necessary to know what the numbers that appear on the screen mean so that you can take appropriate action.

Error 4309 Sberbank terminal in the 1c program is not related to the actions of the user himself. This problem occurs after configuration updates or the machine has run out of print ribbon. This error means there is nothing to print. When the receipt tape is present, but error 4309 is displayed, the internal terminal system cannot independently recognize its installation. The bank client checks to see if there are any scraps of checks or foreign objects in the device itself that issues checks. If there are no external signs that interfere with work, then contact the department staff for help. If the terminal is located in a remote place, then call the Sberbank technical service and explain what error occurred and under what actions.

What does error 4405 mean on a Sberbank ATM?

This code is one of the most common, and is found not only on Sberbank electronic ATMs, but also on mobile devices. Error 4405 is issued by the Sberbank terminal when transactions were not successfully completed. That is, payment or transfer is not based on a banking product. Often this code is accompanied by additional information. The device notifies you that there is a break in the signal or that a poor-quality network is being used.

This problem is faced by users of banking services of third-party financial institutions who perform transactions at an ATM. Sberbank issues code 4405 when it suspects that a person wants to commit fraudulent actions, and then blocking occurs.

Important. When a similar situation occurs, the bank client needs to contact the call center and explain what is happening with the terminal. In addition, send a message to the technical service to the short number 9000. Bank employees will contact the victim as soon as possible and help eliminate the reasons for the failure to complete transactions.

If the error occurs directly on the mobile device, then try the following:

• reboot the mobile device;
• restart the application;
• reconnect to the network.

If these steps do not help, contact the bank's technical support.

Why does error 4119 occur in the Sberbank payment machine?

A bank client encounters error 4119 in the terminal. There can be many reasons why this code appears on the screen. First of all, it means that the connection between the ATM and the banking organization itself has been broken. In this case, it is impossible to complete any transaction. This happens when the Internet connection is disconnected or the payment terminal does not work correctly. Then, to restore its functionality, it is recommended to reboot the device. The user can wait approximately 10 minutes and then try the transaction again. If after several attempts no changes occur, you should contact technical service.

Important. Error 4119 occurs when the KLK key that is entered for the pinpad is incorrect. This can only be corrected by ATM technical service specialists, as it is necessary to reduce the baud speed or change the current IP address.

Error 4468 in the Sberbank terminal

This error does not cause serious problems for the owner of the plastic product. It means that at this moment technical work is taking place in the system. During this period of time, you cannot carry out any transactions through a Sberbank ATM. But upon completion of the prevention, performance will be restored, and the client will be able to perform certain operations through the device. Sberbank carries out this technical work on a monthly basis; this is stipulated in the company’s regulations. As a rule, updating the server does not take much time, so you can try again to enter the plastic in 10-15 minutes.

The most common Sberbank ATM errors

Any system can fail, and the Sberbank payment terminal is no exception. Since they work around the clock and are subject to various types of malfunctions. Most often, it is impossible to fix the problem yourself, since it is necessary to make changes to the system itself; only Sberbank employees have access to it. Let's take a closer look at the errors that may appear on the payment terminal:

• error 4134 is a problem with tags not being verified on the device for a long period of time. The violation is eliminated quite quickly, it is enough to calculate the results and you can immediately start using the device;
• error 362 is not related to the operation of the terminal. The contact between the chip and the plastic has broken. The problem can be fixed on the spot; to do this, you need to rub a soft material over the chip that is installed on the credit card. Then try to insert the card into the terminal again. If code 362 appears on the monitor again, then you need to contact the bank branch;
• error 4401 – authorization problem. To eliminate it, you need to contact Sberbank employees and, under their guidance, correct this problem;
• error 4457 – the transaction is prohibited by the Bank due to problems;
• error 4118 – error when entering the PIN code. The device cannot recognize the correctness of the input, the client entered it incorrectly or the red button was touched when pressing the keys. You should try to reinsert the plastic into the payment terminal, but if input problems persist, contact a specialist;
• error 2000 - this problem occurs due to an error by the client itself. The cancel button was pressed while performing various operations. Then you need to remove the payment card from the device and try the operation again.

Bank cards have become a part of human life; various transactions are made with their help. They are convenient to use when paying for goods or services. But sometimes you just need to withdraw cash or make a transfer to another person. Then you can’t do without the help of a Sberbank ATM. But the technical device does not always work properly, and in case of any failure in the system it displays an error on the screen.

Each code means its own malfunction, and only technical service workers know how to fix the problem. Most errors are related to internal technical malfunctions, so the user of Sberbank banking services needs to report the error by calling the call center or sending a message to 9000. Then the employees will advise and describe in detail what actions need to be taken to resolve the problem.