The Qiwi payment system differs from others in its widespread network of terminals, where without registration you can top up your account, pay for utilities and perform many other operations. In this article we will talk in detail about how to check the status of a payment in Qiwi, and what to do if there are problems with crediting funds.

Checking the transaction

In order to check the payment status, you must do the following:

1. First, follow the link and log in. Then go to the official payment verification page
2. Here you need to enter the following data: terminal number (you can find it out from the receipt), date of payment, approximate time of the transaction, account or phone number to which the wallet was linked.
3. After clicking the “Check” button, the system should provide information about the success or cancellation of the transaction.
4. You can also follow the link and click the “Reports” button on the right side - this is another way to view information about the transactions you have made.

Possible problems

Now let's look at how to act when, for example, the transaction did not go through or the terminal did not issue a receipt.

Check not issued

If the funds are gone and the payment device does not issue you a receipt, then you need to go to the payment verification page and at the very bottom of the screen that opens, click the “Submit a support request” button.

There you need to select a reason for contacting and then, to find out the status of the Qiwi payment, you must specify one of the conditions: erroneous payment, the terminal issued/did not issue a check. The remaining fields are standard and there should be no problems filling them out.

After the technical support of the service has checked, the user will be notified about the real state of his balance. It should be noted that prompt response to possible difficulties in the operation of the system and diverse user requests is Qiwi’s strength - you probably won’t be kept waiting long.

Today Qiwi is one of the fastest and most convenient payment systems in the CIS. You can top up your or someone else’s wallet in a lot of different ways. Unfortunately, sometimes this abundance of possibilities causes technical failures, which makes it necessary to check the status of transactions in Qiwi.

Checking by check through the official Qiwi website

The easiest and fastest way to check the status of a Qiwi payment is to use a check, which is issued when replenishing your wallet at a self-service terminal.

To do this you need:

Usually it takes a few seconds to process the process, but depending on the Internet speed and the load on the payment system servers, sometimes the operation can take more than one minute.

All necessary information to fill out is contained on the check. You will have to try hard to confuse or enter the data incorrectly, since when you select a field, a hint appears on the image of the receipt.

Check without a receipt by contacting online support

Unfortunately, users are not always able to check the status of a transaction using a receipt. No one is immune from losing an important receipt, and the terminal may not issue it at all. To check the status of a Qiwi payment without a receipt, you must follow the link below and be sure to fill out the fields with red asterisks.

Checking Qiwi payment status by phone

You can check the status of a Qiwi payment without access to the Internet. To do this, you need to call the payment system support service, the number of which is indicated at the bottom of the check. After contacting the operator, you need to provide him with the details specified in the receipt from the terminal.

Track the payment in your personal account

After authorization in the service, you need to go to the “History” section, after which you will need to select the date of the transaction and then the payment information will be displayed automatically in the most detailed form.

Reasons for lack of enrollment

Most transactions in the Qiwi payment system occur without any problems, but no one is immune from technical failures and malfunctions. Main reasons for lack of enrollment.

A successful payment can be returned directly from your personal account. There are other ways: you can set it up or do it manually, using a payment order.

To make refunds, you need to link your mobile phone to your personal account.

Who can make returns

One payment cannot be returned twice, this is checked. But if you send a partial refund and then repeat the transaction in error, both the correct and the erroneous refunds will go through (if their amount is less than the amount of the payment you are returning).

How to make a return

From payment history

In the Returns section

From here you can only make a full refund - one or several at once.

How to make a partial refund under 54-FZ

If you use the Yandex.Checkout solution for 54-FZ, the process for creating a partial refund is slightly different.

How to check whether the return was successful or not

All your returns requests are stored on . To check the status of your application, please refresh this page. If the return is successful, the status will change. If something went wrong with the application, an error message will appear below it.

Or find the required payment using the payment ID (it is in the application). If the return is successful, its status will change and the operation history will appear.

Refunds usually take place within a few seconds. But the list of payments may not be updated immediately: wait about twenty minutes and then check.

Attention. You cannot cancel your return request. If you submitted a request and a return is possible, the money will be returned to the user.

Return fee

You do not pay a return fee - only for a successful payment. If you return money to a buyer, in some cases you will pay a payment fee and in others you will not. It depends on your connection method (you can see it in your personal account, in), on the time and method of the return.

Refund by payment order

In this case, Yandex.Checkout has already taken a commission for a successful payment; this commission is not returned to you. There is no separate return fee. The buyer will receive exactly the amount that you indicate in the payment order for return.

Connection method HTTP protocol, Email protocol, Payment module (HTTP protocol)

If you make a return on the day of payment (according to the protocol or in your personal account), there is no commission. The payment is simply cancelled.

If you send a refund later (after 0:00 Moscow time), then pay a commission as for a successful payment.

Connection method API or Payment module (API protocol)

Payments via API take place in two stages: first you create a payment, and then you confirm or cancel it (via API or in your personal account).

If you have not confirmed the payment, you can simply cancel it: there is no commission.

If the payment has already been confirmed, you can make a refund, but the payment fee will be deducted and will not be returned to you.

If you send payments with automatic confirmation, you cannot cancel them. Only returns are available to you.

Qiwi provides customers with an advanced payment search option if the payer suspects that the transfer is stuck or went to the wrong address. To take advantage of this opportunity, you need to understand the details of how to check a Qiwi payment by check.

How to find out if a payment went through

The service developers have provided users with full functionality, which makes it possible to track information regarding payment documents and determine their position at the time of transmission. To find out if the payment has been processed, you can use several methods:

• determine the payment status in your personal account;
• use a mobile application;
• contacting support;
• self-check by check.

How to check QIWI payment status

There are several options for checking the status of a QIWI payment and the technical support service is one of them; the mobile application has all the tools to call it. When the operator responds to the payer, you need to indicate to him all the necessary details of the receipt, exactly the same sequence as fill out the form on the website.

Important! The money transfer operation has several statuses at each stage. To find out why the expected result is missing, you need to determine at which stage the operation was interrupted.

The statuses are as follows:

• canceled– the payer will be explained the reason for the cancellation; perhaps this situation arose as a result of the recipient’s address being entered incorrectly;
• in processing - this means that the transfer is waiting for its turn to be processed; when its turn comes, the status will change to “ carried out";
• did not pass - then when you contact a specialist, the translation will be updated and will be completed within 24 hours, sometimes it will take 10 days, but if the payment does not occur, you need to contact the technical support center in person and write a statement. In this case, you should attach a copy of the receipt and provide an identification document, the employee will check all the data and accept the application against signature;
• erroneous payment - this means that an error was made in the details and such a recipient does not exist. In addition, a payment credited to someone else’s wallet can be returned at the request of the client.

In addition to calling technical support, you can use the terminal, which will also provide you with up-to-date information in full; you just need to find one of the devices. If the operation was performed using a bank card, you can contact the bank no later 3 days from the date of payment.

If the financial transaction was carried out online via the Internet, then you can generally find out the status of the transfer without the receipt details, since in the account there is a history of all actions in which you can see the stages of the transaction in the recipient’s wallet.

You can check your check payment here

You can find out the status of the transaction and the result of the money transfer in Qiwi Wallet online using the mobile application; there is no need to log into your personal account. To check the payment status of a check:

• use the “Help” tab located on the main page of the service;
• then go to the “Operation verification” tab;
• enter the receipt details into the pop-up form so that you can see the information on the Qiwi receipt;
• The following data should be entered into the form - the number of the device through which the replenishment was made, wallet number, transaction date, transaction code;
• to confirm your intention to track the transfer, you need to click the “Check” button;
• In addition, in the comments you can indicate the reason why tracking is necessary.

How to check a payment through the terminal

To track your own payment using a terminal receipt, you need to follow the link https://w.qiwi.com/support/request.action and on the page that appears, find the section “Check the operation on the terminal”:

• then click on it, after which the system will redirect the user to a page with a form to fill out;
• after that, you must enter all the data into the form, including the payment code, all this information is available on the receipt;
• after this, you need to click the “Check” button and the user will receive up-to-date information on the status of the transfer on the screen.

Where is the transaction code on the check when paying through the terminal?

If the user has a paper version of the check in front of him, then he has the following current data:

• the name of the organization that owns the device;
• her TIN, which allows you to find out all the current information about the agent;
• receipt number, which allows you to solve the problem if funds are not credited as intended;
• device serial number;
• equipment location address;
• payment date;
• the provider processing the transaction;
• amount accepted and credited for transfer;
• phone number of the recipient of funds;
• and the transaction code located at the very bottom of the payment document.

How to track a payment by transaction number

To find a payment by transaction number, you need to use a mobile application; this option is convenient not only for those who transferred money via phone, but also for those who completed the process through an online resource. To track you need:

• launch the program and log into your personal account using your login and password;
• in the menu on the main page you need to find the “View history” section and set the search parameters;
• find the required transaction from the list and click on it, the expected information will appear in front of the user.

How to check Qiwi payment without a receipt

This situation can only arise when paying through a stationary device, which sometimes does not issue a receipt for technical reasons or the payer simply ignored/lost it. This will not happen in a bank or online resource, since the cashier is obliged to issue payment documents in any case, and when paying via the Internet, the history is saved and an electronic version is issued. If such a situation arises, there can be 2 ways out:

• on each terminal there is number of the service technician who when calling it, it must appear and solve the problem with the check, this is when the user still has a desire to receive confirmation:
• if a specialist is not available when you call, you should remember the device number and time of transfer and come home;
• to find out the information, the user comes home and opens the following tabs on the official Qiwi website: Help – Contact support – QIWI Terminals – Problem with payment through the terminal – No receipt;
• in this case, it is necessary to fill in all the necessary fields in detail, describing the current situation. The same method should be used if the status of the receipt is incorrect and does not have a code.

You can pay for any services or goods using Qiwi at any time and under any circumstances, since the system guarantees the user complete correctness of payments. But if technical failures occur or the payer inadvertently indicated incorrect details, funds can be tracked in several ways, each of which will provide detailed information.

Nowadays, all of us are faced with some terms whose meaning is unclear. But, nevertheless, without knowledge, it is almost impossible to understand the essence of what is happening. In addition, the main difficulties await us when it comes to banking terminology, so it is worth dwelling on it. One of the most used is the banking term transaction. Let's try to explain what it is in simple words

Definition of the term

First you need to understand what a banking transaction is. By the way, this term is used not only in the banking sector, but also in computer science, however, we are not talking about money transfers, but about combining a group of logical operations. However, you hear this term directly when making money transfers.

Please note that a transaction is a transfer of funds from one account to another; this definition includes both non-cash transfers between the accounts of individuals and legal entities, as well as payment for goods and services.

To understand the meaning of this concept as accurately as possible, it is worth considering how the transaction occurs. When paying for goods in stores where a POS terminal is installed, that is, a reading device belonging to the acquiring bank, accepts the application for the transfer and transfers it first to the payment system, then to the bank issuing the plastic card. Both the payment system and the bank issuing the plastic card can stop the operation.

For example, if the card from which its owner is trying to debit funds is on the stop list, this operation is rejected; if the operation was approved, then the information goes to the card issuing bank, which can also stop the operation or allow it. If there are not enough funds to complete the operation, it will be denied. So, if the issuing bank and payment system have approved the transaction, then it will be completed successfully. Once the transaction is completed, it is assigned a specific number by the card issuing bank.

What is a transaction number and where to find it

So what is a transaction number? This is a unique code consisting of a combination of letters and numbers. For example, Sberbank’s transaction number consists of 12 digits and 4 Latin letters; you can find the transaction number in the receipt that you received at the checkout when paying for goods and services with a plastic card. However, in some cases, this number may be called differently on the check:

• payment ID;
• unique payment number.

Payment verification is carried out using the transaction number, which you will find on your receipt. This is especially true when, for example, you paid for some service, but the recipient did not receive your shipment. This means that you can check the payment by transaction number; to do this, you need to go to the issuing bank of your plastic card, tell the bank employee the transaction number to find out why the funds did not arrive in the recipient’s account.

For what reasons is the operation rejected?

We cannot exclude the possibility that the bank may reject the transaction and prohibit payment. As mentioned above, such powers are available to the global payment system and the issuing bank. There may be several reasons for rejection:

• the client’s bank account does not have the required amount of funds;
• the global payment system can put a stop list on the card, for example, if its owner is suspected of illegal activity;
• the client entered an incorrect PIN code when paying by card;
• the card has expired;
• The reason for refusal of payment is a technical failure in communication.

Please note that if you know the transaction number, you can cancel the payment, for example, if your card was used by third parties as a result of fraudulent activity.

Thus, the transaction number on the check is a unique identifier of your payment, which may be necessary if the recipient does not receive the funds on time. By the way, after you pay for goods in a store with a card, the store does not receive the funds immediately; first, it must submit reporting documents to the acquiring bank, and only after 30 days the funds will arrive in its bank account.