You will receive answers to questions about the Lukoil Garant pension fund below. The personal account of NPF Garant is available to users at any time of the day. If you don't have an account, you should register it. Login for individuals is carried out after entering a login (SNILS) and password into a special form.

Answers to questions about the Lukoil Garant pension fund: how to enter your personal account

Individuals must use the email address provided below to log into NPF Lukoil Garant. Each user must carefully store their login information so that it does not fall into the hands of third parties:

https://lk.lukoil-garant.ru.

What options are available to users? Below we list the main points that are available from Lukoil Garant:

• You can control the growth of your personal pension savings. All information is reflected in the correct form. If you have any questions, please contact support immediately to resolve the issue.
• You can find out the size of your funded pension. For this purpose, there is a specific thematic menu on the site.
• The client has the right to control the personal account.
• You can order a pension account statement in the system.

The Lukoil company provides support to its own customers and tries to make service as high quality and affordable as possible. This applies to both retail and corporate investors, as well as investors. NPF Garant. The developed “Personal Account” service is designed to save time and automate some processes. Using it, users will be able to get answers to many questions regarding servicing corporate clients’ fuel cards and the status of depositors’ individual accounts. Let's consider what functions this service has for each individual type of oil company client and what is needed to gain access to it.

What is a user's personal account?

A personal account is a space through which a client can receive many of the company’s services without visiting its offices or gas stations. The main purpose of its creation is to simplify interaction with clients. Such a page opens up a large number of opportunities for the user to work remotely with maps and his data. Thanks to the work of the company's programmers, its interface is accessible and easy to use for people with different levels of computer skills. By clicking on the tabs of your personal account, depending on its type, you can familiarize yourself with the following information regarding:

• Works of fuel or bonus cards
• Account status (be it a pension fund program, funds to pay for gasoline from corporate clients or a bonus account of a retail client)
• Operation of the company

Club card holders who have completed the registration procedure have the opportunity to use their page, which contains the full range of information on a specific plastic card.

The most popular function among users is control of accumulated bonus funds. You can log into your page to find out their number at any convenient time. You can get information both on their total balance and the number of points awarded for a specific purchase.

The personal page on the website will familiarize the client with all the transactions performed when the club card was used.

If necessary, each user has the right to change personal data and password to access the page. This can be done by following the prompts in your personal account.

How to access and log into Lukoil personal account?

The method of logging into your own page depends on how you registered personal card. If the user filled out an agreement at a gas station or using the company’s hotline number, in this case the password for visiting the site will be the code combination sent to the mobile phone number after activating the card.

A customer who chooses online must first go through a process of entering basic personal details, only after which the person will have access to the system. This can be a link to an email or an SMS code to a phone number.

After logging into your account, the company will offer to set a new, more user-friendly password and repeat the same combination for confirmation.

The login to enter the official page of the company for any activation method is the number of the plastic club card.

Lukyol personal account for legal entities

Enterprises that are corporate clients of the company, after registering and signing an agreement, have the opportunity to use a personal account, which is significantly different in function from the service of the same name for an individual; it is much more multifunctional.

As a rule, large enterprises own large fleets of vehicles, so there may be several fuel cards registered with one legal entity. For ease of management, all of them are assigned to one page belonging to the company. From it, persons authorized by the owner can control the balance of funds and gasoline consumption, generate primary reports, and analyze the costs of refueling cars. If the owner needs a new Lukoil fuel card, his personal account will help in registering it. With its help, any card can be assigned to a specific car or driver's name.

How does registration work for entrepreneurs?

Only a legal entity that has entered into an agreement with the company in the prescribed manner and sent it to the specified email address can gain access to managing fuel cards and other information of an individual account. Initial login to the site is made using the link that will come in a return letter from Lukoil.

For full use, you need to come up with a memorable password that meets the requirements of the site. This issue should be approached responsibly, because the safety of the company’s data and funds depends on it. Subsequent login to the page will be carried out by entering the email address from which the contract was sent, used as a login and set password.

Lukoil Garant personal account for individuals

By becoming a contributor to the Lukoil non-state pension fund, each client gets access to their own page on the organization’s official website. Lukoil NPF personal account performs a number of main functions:

1. control individual account status, payment of contributions
2. information by terms and amounts of contributions
3. calculation of value pension payments using a pension calculator
4. receiving online consultations on issues arising in connection with participation in the program or use of the resource
5. generation of statements from the account for further use
6. receiving correspondence from the organization, including important notifications

This range of information and services reduces to a minimum the need for consultations with specialists and, as a result, the search for and visits to the Fund’s branches.

Non-state pension fund Garant: gaining access to your personal page

Unlike individual accounts of individuals and legal entities - clients of gas stations, in order to gain access to Lukoil's personal account, the pension fund offers investors to register directly on the Internet. By going to the fund’s website, you need to find the “registration” button and fill out the form provided, in which the required data is:

• Last name, first name, patronymic of the investor
• His passport details
• Date of Birth
• Phone number
• Email address

After entering all of the above information, you must confirm the desired page by entering the code combination in the window that appears on the screen. It will be sent via message to your phone number within a few minutes.

After registration, you must set a permanent, strong password.

The procedure for restoring access and receiving assistance if difficulties arise in work

Throughout the entire period of use, the client may experience the loss of the password or, simply, forget it. In this case, you need to proceed as follows:

• Below the password entry column, click on the link “forgot your password?”
• Enter the email address that was used during registration or served as a login
• Receive an email with a link to login to the specified email address
• Change password to a new one

If you have any questions related to the operation of the system, servicing club and fuel cards, they can be sent to the customer support service. The company’s specialists will promptly answer them. To do this, you need to go to the “Support” tab and state the essence of the problem. You can read the response received directly on your page.

Having created easy-to-use individual offices for each client, she makes sure that cooperation with her is as convenient as possible.

Non-state pension fund Lukoil Garant (NPF Lukoil Garant) is one of the largest pension funds in Russia, founded in 1994. Based on the results of 2014, NPF Lukoil Garant is the absolute leader in compulsory pension insurance.

Today, the Foundation's clients are over 3 million people. More detailed information about the Fund is presented on the NPF Lukoil Garant official website.

NPF Lukoil Garant official website - Home page

In particular, the “About the Fund” tab is devoted to general information, including the history of the emergence and development of the NPF, information about awards and missions, tenders, and materials regarding professional ratings. This tab also contains official information and materials from the press center.

NPF Lukoil Garant official website - Tab “About the Fund”

Of significant interest is the first tab of the main menu of the NPF Lukoil Garant official website, which reflects the services and programs of the Fund. Here the information is combined into two large blocks, one of which is addressed to private clients, the second to corporate clients. Information relating to private clients is compulsory pension insurance, pension co-financing program and non-state pension provision. Corporate clients will be able to familiarize themselves with corporate pension programs.

NPF Lukoil Garant official website - “Services and programs” tab

In the “Customer Support” tab you can find answers to frequently asked questions or ask your own question, find a lot of useful documents, and leave feedback about the work of the Foundation.

NPF Lukoil Garant official website - “Customer Support” tab

The “Contacts” tab of the NPF Lukoil Garant official website contains information about the locations of the Fund’s offices in various cities of Russia.

NPF Lukoil Garant official website - “Contacts” tab

The last tab of the NPF Lukoil Garant official website is dedicated to the user’s personal account, where you can control the status of your account, monitor the growth of pension savings, receive an account statement, and find out the size of your future pension.

NPF Lukoil Garant official website - “Personal Account” tab

If you decide to become a client of the Fund, the official website of NPF Lukoil Garant can also help you with this. All you need to do is fill out a standard application, after which specialists will contact you and advise you on further actions.

NPF Lukoil Garant official website - “Become a client” tab

It is worth paying attention to a number of tabs located on the right side of the page, which provide quick access to the most popular operations on the site (personal account, pension calculator, data update, etc.).

NPF Lukoil Garant official website - Tabs

If you would like to learn more about one of the largest Russian oil companies, visit.

NPF Lukoil Garant official website - lukoil-garant.ru

rating: 1

At one time I transferred the NPE to this fund. Today was the first contact with them. Honestly I'm shocked. Which fund is better is determined not by profitability, but by the willingness and ability to make payments. MKB also kept a lot of money on good terms, but the Bank’s license was revoked, not even money, despite the profitability. So, by virtue of the law, I have the right to receive a single-trust payment of the funded part of the pension. The attempt to realize this right began with the first time they answered why they wouldn’t do it because there was no reason, the second time they pointed to a rule of law and I was sent to another law that has nothing to do with my situation, please still indicate the correct rule of the law for refusal, according to which I cannot receive payment, I ended up being harassed, sent to complain, and when I said that in order to complain I needed a written refusal to pay, they lied to me that the offices were closed for reorganization. I immediately called the call center back, where the secretary reported the address and reception time of the “closed office.” I was shocked, I had no strength and nerves to complain, and I’m not a slanderer at all, but LukoilGarant sent me there and I’m now forced to do this. Therefore, there is no need to rejoice about the right choice yet. The answer to the call regarding the situation to the Pension Fund was as follows - you chose them yourself and transferred your funded pension to them. Therefore, when choosing an NFR, take an interest in the reviews of those who were already entitled to a payment, but did not receive such a payment under various pretexts. I will write about the results, whether they will still pay out or not, and through what circles of hell.

can't get anything out of them

rating: 1

I transferred the funded part of my pension to them through Otkritie Bank. But...!!!, in order to finalize the transfer, you need to confirm this with the NPF itself by answering the call. And if you do not have the opportunity to answer a phone call during working hours on a weekday (for example, a ban on using the phone at work), then the transfer of funds will take forever, since this cannot be done by calling the fund itself, they transferred from one person to another 15 minutes and eventually refused. They speak in standard phrases... "wait for the call"!!! So a year will pass before the vacation, then, perhaps, I will receive a call.
So think very carefully before transferring funds, it is impossible to achieve anything from them. Apparently, on other issues as well.

To get a password for your personal account, you had to take time off from work and go to the Lukoil office (St. Petersburg) during working hours (very inconvenient, because it coincided with my working hours). After 2 attempts, I finally got to their office and received the password. The personal account displays the receipt of funds and savings (although Lukoil did not explain exactly how investment income is calculated).
I recently changed my passport, last name, and place of residence. I wanted to inform NPF Lukoil-Garant about this and contacted them by email. by mail, to which they replied that I needed to contact the office in Moscow in person or send notarized copies of all my amended documents by mail.
I am outraged by this attitude of this company. I have to spend my time and money to notify them about changes in my data, when it’s the 21st century and electronic document management is already developed. Why not make life easier for your customers?

BEWARE! FRAUDERS!

rating: 1

I took out a consumer loan from Alfa Bank and repaid it (there is a certificate). When taking out a loan, they tried to push me to transfer my pension to NPF Lukoil-Garant, I refused, of course I didn’t sign any documentation and there were no conditions in the loan agreement (I read it in full) about transferring to this NPF. Today I received an SMS about the transfer of my funds to NPF Lukoil-Garant, what a miracle!!! I called there and at first I was glad that nothing had been translated, but after a couple of minutes - oh, they really have the money, because I signed the contract!!! My proposal to amicably terminate everything and give me a document about this was a refusal, well then excuse me NPF Lukoil-Garant-FRAUDERS, I wrote a statement to the police, Rospotrebnadzor, the Central Bank, the President of the Russian Federation, the media and am preparing a statement to the court! Naturally, I will tell the entire Internet about you!! Be careful! THESE ARE FRAUDSTERS!!!

I do not advise anyone to join this fund, they are deceivers....

rating: 1

In 2009, representatives of this fund came to our organization and spoke beautifully about income and what they provide to investors upon retirement. There were a lot of naive people in our organization, they took it literally.... I also joined the funded part program and also campaigned for a co-financing program. They explained to us that this is a program whereby you invest 1 thousand, you will receive 2 thousand. They also said that upon retirement, this money is received in a lump sum, that is, immediately upon provision of a pension document. Having retired, I calmly came to them to receive this money, but it turns out that during this time, Law 360 was issued according to which they cannot give me this money, because this amount should be no more than 5% of my pension, only then can they give it to me . That is, my pension is 10 thousand, so I am a very rich woman in order to receive the unfortunate 20 thousand that I invested in this fund. I have a question... Why doesn’t the fund give me an official refusal so that I can go to court with it. And in general, when they took money from me, they promised protection, help on their part, and now I understand that this situation is simply beneficial for them, in which they promise to pay me this amount throughout my life in pennies. These are exactly what I dreamed of when I invested money in them. Kind people! Don’t even think about investing money in them, you’ll just waste your money and, most importantly, your NERVES.... And they find so-so intermediaries in the cities who cannot answer a single question and organize decent work with clients.... so I categorically DO NOT ADVISE CONTACTING THEM....

WITHOUT MY CONSENT THEY TRANSFERRED THE MONEY TO THEMSELVES!

rating: 1

I have never written any statements to NPF Lukoil-Garant (and to other NPFs either), I have never signed any agreements with them, I read all the documents carefully, so it is unlikely that they could have slipped me. And then at the beginning of July a letter arrives from the NPF Lukoil-Garant - “thank you” for transferring money from the Pension Fund to our fund. To say that I am shocked is to say nothing! I never wanted to transfer them anywhere from the Pension Fund; once a year I visited the Pension Fund so that they would make statements for me to see if my savings had gone somewhere. The Pension Fund of Russia confirmed today that the money is indeed in NPF Lukoil-Garantor. This fund fraudulently transferred my money to itself! The Pension Fund of the Russian Federation said that there is no such form of statement - that I do not want my savings to be transferred from the Pension Fund of the Russian Federation to anywhere else, but I would really like to write something like that. How can you protect yourself from such scammers? Now the interest for the year is lost. This is what it is designed for. And where is the guarantee that after the money is returned to the Pension Fund, these scammers will not transfer it to themselves again?

I took out a loan from Alfa Bank, when applying for the loan, the manager asked me about the NPF, I replied that I had been a member of Gazprombank for a long time and I didn’t want to change anything. He said that according to the terms of the loan, I was offered Lukoil-Garant, that they would call me and offer to move to their fund, BUT I CAN REFUSE!!! And now they called, persuaded me for a long time, promoted their fund, to my objection, I They said that it turns out the contract has already been concluded. and to terminate it, I need to go to the pension fund of the Russian Federation to terminate the contract with them!!! What contract?!!! Who signed it??? This is not in the loan agreement!!! What kind of imposition of services and deception of the consumer?!!! Why should I waste my time on investigations if I initially said that I don’t need such a service!!! If they recruit clients this way, then I’m scared to think how they will then give money to the same clients! Fraudsters!!!

Unpleasant communication experience

rating: 1

I contacted the bank about taking out a loan. When filling out an application for a settlement, a bank employee said that all their clients automatically become clients of NPF Lukoil-Garant. In response to my refusal, the girl assured me that I didn’t have to sign the contract and refuse to transfer to this NPF over the phone when they called me to confirm the transfer. At first I didn’t attach any importance to this, but when they called me from the fund and said that I could only refuse by contacting the Pension Fund. Well, there's nothing to do. I had to spend time and money, go to the Pension Fund, but they told me that I could either return to the Pension Fund or write an application to transfer to another NPF, and all existing savings would be burned. But why do I need all this fuss? I was initially against the transition. Now I am already a member of another NPF and I don’t want to move anywhere. I don’t even have a receipt from Lukoil-Garant. There is only one BLANK copy of the agreement, where there is no signature or seal, and even the address for sending correspondence from the fund is incorrect. Pure fraud... I will draw up a written appeal to invalidate the contract. If it doesn't work, you'll have to go to the prosecutor's office. In general, an unpleasant experience, therefore an unpleasant impression...

The non-state pension fund "Lukoil-Garant" appeared in 1994. It was founded by the oil company Lukoil. Later it was reorganized into a joint stock company. 3.5 million clients keep their savings in non-state pension funds, according to 2017 data. In 2018, the reliability rating outlook changed from uncertain to stable.

Official website of OJSC NPF "Lukoil-Garant"

Sections of the resource include all information about compulsory pension insurance, contains programs for business, and contacts for quick communication.

The personal account has a full range of tools for comfortable work of clients. The site has feedback forms for questions, applications and samples for correct completion. By law, you need to confirm the personal information entered earlier. The client can now do this online, without standing in line at the branch.

Users submit applications online for a pension. On the fund page, the calculator calculates future payments based on the entered parameters. If a person is not yet a client, then he can navigate the possible transfer of the funded part of the pension. It may be located in the Pension Fund or another non-state pension fund.

The resource is regularly updated, news and updates in the work of tools are published. The personal account has many functions for convenient interaction between the client and the fund.

Reliability rating of the non-state pension fund "Lukoil-Garant"

Lukoil-Garant consistently receives high marks in reliability ratings. The assignment of marks is carried out by organizations included in the register of rating agencies. Information for processing is taken from the Central Bank.

Another organization involved in determining reliability is Expert RA. For five years, she has given the highest mark - A++. The forecast is stable: most likely, the fund will maintain its current level in the future.

When making calculations, agencies focus on the financial instruments used by non-state pension funds, methods of investing invested funds, as well as the reputation of the owners and the parameters of the client base.

Fund returns by year

The profitability of NPF "Lukoil-Garant" is indicated in the table, report by year from 2014 to 2017. Interest on OPS and NPS is taken into account.

	Profitability, %
	OPS	NPC
2014	8,95	11,58
2015	8,96	8,9
2016	10,58	15
2017	-2,41	-10,78

2017 was associated with an unstable economic environment, but the fund took fourth place in the management of pension funds. As of December 31, 2017, according to official statistics, there were 3.5 million clients, the volume of OPS was 249.5 billion rubles.

The accumulated return for the periods from 01/01/2013 to 01/01/2017 is 39.9%.

About the license of the Lukoil-Garant Foundation

Lukoil-Garant has a pension and insurance license No. 432 dated May 20, 2014.

How to draw up and submit an application for a lump sum payment

How to submit an application to Lukoil-Garant:

• online - https://lk.lukoil-garant.ru/;
• personally;
• through a representative;
• by mail.

List of required documents, depending on the client’s contact method:

1. To Bank-Partner.
2. Personally.
3. By mail.
4. Online.

How to receive the funded part of your pension

Not everyone can receive a lump sum payment. The application is rejected if the person has already completed payment of the funded portion. The procedure is regulated by Federal Law No. 360-FZ of November 30, 2011.

Citizens who receive a social pension can apply. They do not have adequate work history or do not have enough pension points.

Addresses of offices of NPF "Lukoil-Garant"

Previously, the fund's branches were located in different cities: Voronezh, Perm, Chelyabinsk, Izhevsk, Arkhangelsk, etc. In 2018, only the central office is active at its permanent address: 129110, Moscow, st. Gilyarovskogo, 39, building 3. Pre-registration is required by phone: 8-800-200-5-999.

Foundation hotline

Hotline number of NPF "Lukoil-Garant": 8 800 200-5-999.

Additional information about NPF Lukoil-Garant: Official website: https://www.lukoil-garant.ru Hotline: 8 800 200-5-999 Email: [email protected] Vacancies: http://www.lukoil.ru/Company/Career/Vacancies