• it’s fast: the money transfer can be received within 10 minutes after sending*;
• it’s convenient: money can be received in any locality in the country of transfer destination;
• it is accessible: you do not need a bank account or plastic card to send and receive a transfer;
• it's simple: visit a branch of Vostochny Bank, fill out a simple form - and make a transfer anywhere in the world.

More than 233,000 MoneyGram service points in 190 countries are ready to serve you 24 hours a day, 7 days a week. This allows you to send and receive money transfers at any time convenient for you, almost anywhere in the world. Additionally, you can accompany your translation with a free text message of up to 10 words.

*Depends on the operating mode of the recipient
translation of the MoneyGram item, as well as local legislation. Address
the nearest branch of Vostochny Bank, which provides money services
MoneyGram transfers, you can check by calling 8-800-100-7-100. Call
free throughout Russia.

Benefits of MoneyGram

What are these translations for?

To make money transfers by individuals without opening a bank account. Can be committed by both residents and non-residents. Transfers are permitted only for personal needs and cannot be used to purchase real estate, or for investment, commercial or entrepreneurial purposes.

Where can I send it?

To countries near and far abroad. Transfers via the MoneyGram system are not carried out within Russia.

What currency can I transfer?

Money transfers are sent only in US dollars.

How to send a transfer?

To send a transfer you need:

• Have an identification document with you;
• Tell the operator the full name of the recipient, the amount of the transfer and the point of receipt of the transfer;
• Inform the recipient of the transfer registration number (Reference number).

Payment of money transfers in Russia is made only in US dollars. In other countries, transfers are paid out depending on the currency of the recipient’s country. Conversion is carried out at the internal rate of the MoneyGram system.

What if the recipient cannot personally apply for the transfer?

In the event that the recipient cannot personally apply for the transfer, he
may entrust receipt of the transfer to an authorized person. Confidant
can receive a translation by applying with a passport and notary
power of attorney to receive the transfer.

Additional Information

Among the variety of money transfer systems, the American company MoneyGram occupies a special place. Its uniqueness lies in the combination of many years of history, scale of activity, reliability, accessibility and social responsibility. Here are just some general facts about the company:

• Moneygram is the second largest company in the world that carries out money transfers without opening an account, was founded in 1940 in the USA;
• The company's annual turnover is approximately $1.45 billion and its shares are listed on the New York Stock Exchange;
• Moneygram's agent service network includes about 350 thousand points for receiving and issuing money transfers in 200 countries near and far abroad, including in, and.
• in Belgium, France, Germany and the USA, the company owns a network of its own retail service points;
• For the second year in a row, Moneygram is recognized as the best company in the category “Best Money Transfer Service” according to The Asian Banker agency. This prestigious award recognized improvements in service delivery and reach through digitalisation, business expansion and global presence, effective strategies to support financial performance and future growth expectations;
• In 2012, following the success of its Global Giving program, the company launched the Moneygram Foundation, which aims to help poor children gain access to educational institutions and learning resources. To date, funding for both programs has amounted to approximately $4 million.

Moneygram's largest foreign partners

Among the 200 countries where the company operates, the largest number of Moneygram service points is located in the USA - more than 47,000 branches. This is followed by: China (16,000 branches), Italy (more than 13,000 branches), Spain (more than 11,000 branches), etc.

Moneygram's largest partners are:

• in the USA - Advance America (financial company - 2,100 service points), Albertsons (retailer - more than 2,200 supermarkets), CVS Pharmacy (more than 9,600 pharmacies), Jewel-Osco (185 stores), Walmart (more than 10,000 supermarkets);
• in China - Bank of China, Industrial and Commercial Bank of China.

Moneygram in Russia

In Russia, the company is not registered as a payment system, so sending a Moneygram money transfer across Russia will not work. However, this does not prevent you from sending international money transfers through an extensive agent network. The total number of service points where you can send and receive MoneyGram international money transfers in Russia exceeds 25,000, and the company’s key partners are:

• Banks - Sberbank, Asian-Pacific Bank, URALSIB Bank, Svyaz-Bank, Express-Volga Bank, Rosbank, Raiffeisen-Bank, Rosgosstrakh-Bank, Vostochny Express Bank, etc.;
• Networks of communication stores - Euroset, MTS, Svyaznoy.

How to send a Moneygram transfer

Before sending a money transfer, you should read the terms and conditions of this service:

• all transfers are made in US dollars, and you can receive them in dollars or euros;
• speed of execution of a money transfer - about 10 minutes;
• the maximum amount of money transfer is $10,000;
• for residents of the Russian Federation there is a legal limit of $5,000;
• Transfer rates depend on the amount and direction.

In order to transfer money using Moneygram, you must:

• visit the nearest service point;
• inform the operator of the data for automatically drawing up an application for transfer;
• present a passport or other identification document;
• deposit the required amount into the cash register;
• receive a transfer control number;
• Confidentially inform the sender of the transfer control number.

When sending a transfer, the following information may be required:

• country of destination, amount and currency of transfer payment;
• first and last names of the sender and recipient of the transfer, written in Latin letters;
• sender's date of birth;
• sender's permanent residence address;
• the sender's occupation and purpose of the transfer. According to the rules of the payment system, transfers for business purposes are not allowed;
• identity document details.

Before receiving the transfer, it is possible to cancel it and return it to the sender. In this case, the paid commission is not refunded if more than 45 days have passed since the transfer was sent. An additional fee may apply for canceling the transfer. To cancel a transfer, you must contact the service point from which the transfer was sent.

How to receive a Moneygram transfer

To receive a transfer you must:

• visit the nearest branch of the partner bank (partner company) of the Moneygram money transfer system;
• provide the required data to receive the transfer, including the transfer control number;
• present an identification document;
• get money.

The recipient must provide the following information to issue the transfer:

• transfer control number;
• first and last name of the sender and recipient in Latin letters;
• departure country;
• payment amount and currency;
• permanent residence address;
• purpose of translation.

The transfer may be refused if the recipient of the transfer incorrectly indicated:

• first and last name of the recipient and sender of the transfer (a discrepancy in the first and last names of no more than 3 letters in total is allowed);
• country of origin of the transfer;
• transfer amount (deviation within 10% is allowed).

Contacts

8 800 500 92 53 - Moneygram Customer Support Center (calls within Russia are free).

There is no need to introduce the Moneygram money transfer system separately; it is already known all over the world. It has existed since the Second World War, so Western countries have long been accustomed to it. In Russia and the CIS countries, the Moneygram system has also gained great popularity due to its accessibility and high quality of service. Let's talk about the Moneygram system in more detail.

System popularity

Moneygram is present in 200 countries around the world, and in Russia and the CIS countries there are about 14 thousand service points. If you need to urgently transfer money, you can go to the nearest branch of Sberbank of Russia, a branch of the Russian Post, an office of Russian Standard Bank, Raiffeisenbank, etc. There is a Moneygram service point almost everywhere.

The level of popularity of Moneygram is amazing. Every day, on average, about 10 million people around the world use the system’s services. People transfer money within regions, their countries, or transfer funds abroad. In total, hundreds of millions of dollars are spent every day through Moneygram. Who most often uses this translation system?

1. Labor migrants. Only labor migrants from Tajikistan daily send home through Moneygram more than 13 million dollars that they earned in Russia. But in our country citizens of all union republics work.
2. Vacationers. Tourists do not always use bank cards. Sometimes relatives or friends send them cash through Moneygram because it is fast and convenient.
3. Students. Foreign citizens who come to Russia to study often receive money through the Moneygram system.

Why do people choose Moneygram? Firstly, funds are transferred very quickly – within 10 minutes. Secondly, the recipient can pick up the money at any service point, the main thing is that he is located in the country to which the sender sent the funds. Thirdly, even if the recipient was unable to immediately pick up the transfer, he can do so within three months. Fourthly, the transfer is very simple, there is no need to go through the hassle of filling out a bunch of bank details. Fifthly, the Moneygram transfer is very reliable and can be tracked, so the likelihood of losing money is reduced to zero.

Is translation expensive?

We have already realized that transfers through the Moneygram system are carried out quickly, but the benefit of a financial transaction is determined not only by its speed, but also by its high cost. What commission does the system charge for sending money? You need to understand that you can only send funds in US dollars or euros. This is the first costly inconvenience, because if we have an amount in rubles, we first need to exchange rubles for dollars or euros. This cannot always be done at a favorable rate. Before we even send the money, we are already losing on exchange rate differences. Tariffs will depend on:

• status of the service point (those located in banks have slightly higher transfer rates);
• the country to which the money will be sent;
• the amount of money sent.

In the vast majority of cases, the transfer fee does not exceed 2-5%. It’s true that you won’t be able to send money to some countries via Moneygram.

In 2017, a ban was introduced on making transfers through Moneygram from Russia to Ukraine.

How to make a transfer and how to track it?

If you want to try the quality of Moneygram services yourself, you should first find a service office. You can, of course, run around the offices of the nearest banks and ask there, but it is better to visit the Moneygram portal on the Internet and in a special section find the service point closest to you. Bring your passport and the required amount of cash (including fees). Find out how to correctly write the recipient's full name in Latin. When you come to the service office and tell the employee the purpose of your visit, you will receive a special form that must be filled out carefully and without errors.

The amount of the transfer, the full name of the recipient and the sender, the purpose of the transfer, the country of receipt and departure, and passport details are indicated. In some cases, you also need to specify a security question and the answer to it. You need to come up with the first thing that comes to mind. Next, hand over the completed document to the employee, give him the money and you can call the recipient of the money directly from the office. The recipient can immediately go to the nearest Moneygram office and pick up the money, which by that time will already be there. You can withdraw money by presenting your passport and answering a security question.

In very rare cases, a translation may get lost along the way. This is mainly due to incorrect filling out of the form, but sometimes there is an error by a Moneygram employee. If the transfer has not arrived within 1 day, you can go to the Moneygram website, open the “Track a Transfer” section, enter the receipt number and your last name in the special field and click the “Track” button. After a short time, the system will find the shipment and indicate the reason for the delay.

You can check the status of the transfer via Claim Card. This service specifically exists so that the user can find the lost translation himself. You can use the service through the Moneygram service office. This service will cost $15.

This article will focus on the MoneyGram money transfer system. Let's consider the terms of the transfer, the commission for the service, as well as how to receive and send the transfer.

Let's start with the fact that the MoneyGram money transfer system is suitable for urgently sending money abroad. This transfer is not suitable for sending money to Ukraine.

Transfers are carried out to 190 countries of the world, the execution time is 10 minutes. You can transfer funds in cash in dollars, and receive them in US dollars or Euros.

Maximum transfer amount: Equivalent of 5,000 US dollars for residents, equivalent of 10,000 US dollars for non-residents. As in, there is the possibility of canceling the transfer if the recipient did not receive it in time. The cost of canceling a transfer is free.

Sending a MoneyGram transfer through Sberbank

You will need:

Passport or any other identification document;

The recipient's first and last name in Latin letters.

Your actions:

Contact the company that carries out MoneyGram transfers. You must have your passport with you and know the recipient’s details.
- Provide the employee with the necessary information to complete the transfer.
- If desired, the sender can specify a security question for the recipient, in which case, in order to receive the transfer, it will be necessary to provide the answer to it.
- Deposit the transfer amount and the commission amount into the bank's cash desk.
- Inform the recipient of the transfer control number assigned to him during registration; it is necessary to receive the transfer.

To which countries can I send a MoneyGram transfer?

The list of countries to which it is possible to send a MoneyGram transfer is available here

Can I send a MoneyGram transfer to Ukraine?

MoneyGram transfers are not sent to Ukraine. Transfers to Ukraine can be sent to an account using the SWIFT system.

In which Sberbank offices can I make MoneyGram transfers?

You can find the desired Sberbank office on the “Branches and ATMs” page (“Select services” → MoneyGram).

Can I send or receive a MoneyGram transfer at an ATM or in my Sberbank Online personal account?

You can perform all MoneyGram transactions only at Sberbank offices.

In what currency can I send and receive a MoneyGram transfer?

You can send a MoneyGram transfer in US dollars. You can receive a MoneyGram transfer in US dollars and euros.

What is a transfer control number?

MoneyGram assigns a control number (unique identification number) to each sent transfer, knowledge of which by the recipient of the transfer is a prerequisite for its payment.

The transfer control number is reflected in the application that is issued when processing the transfer.

Don't forget to provide the transfer control number to the recipient.

How quickly can a recipient pick up a MoneyGram transfer sent to him?

The MoneyGram transfer becomes available for receipt 10 minutes after it is sent.

Where can I receive a MoneyGram transfer abroad?

Abroad, the transfer can be received at the points of issue of the MoneyGram payment system. You can find a convenient pick-up point using this link.

In what exceptional cases is it permissible to issue a transfer to a recipient if the full name in the transfer details does not match the data in the recipient’s identity document?

Such exceptional cases include discrepancies of 3 letters (first and last names in total) of the sender or recipient from the transfer specified in the details when sending it.

The decision on the possibility of payment in case of an acceptable discrepancy is made by an authorized employee of the Sberbank office.

What to do if the recipient cannot receive the transfer?

Make sure that when making the transfer, the recipient's details were correctly indicated - his full last name, first name and patronymic (if any). If you find an error in the recipient's full name, correct the transfer at the Sberbank office where the transfer was sent. You can check the correctness of the recipient's details in the application you received when making the transfer.

Make sure the control number sent to the recipient is correct. If necessary, provide the control number to the recipient again.

In case of technical failures or blocking of the transfer on the side of the MoneyGram payment system, you must contact the contact center of the MoneyGram payment system by phone 8 800 500-92-53.

In what cases and where can I correct the translation?

The sender can make changes to the not yet received transfer regarding the recipient's last name and/or first name and/or patronymic. To do this, you must have your passport and the application issued when sending the transfer with the transfer control number (8 digits).

The transfer can be adjusted at the Sberbank office where the transfer was made.

Can I cancel the transfer?

If less than 45 calendar days have passed since the transfer was sent, you can cancel the transfer that has not yet been received at the Sberbank office where the transfer was sent. To cancel, you must have your passport and the application issued when sending the transfer with the transfer control number (8 digits). You will be refunded the entire transfer amount and the commission amount.

If more than 45 calendar days have passed since the transfer was sent, you need to contact the MoneyGram Customer Support Center by calling +7 495 363-66-36 or 8 800 200-47-26 (calls within Russia are free). The MoneyGram Customer Support Center will provide you with a new transfer control number, which you can use to cancel (receive) the transfer at the Sberbank office where the previously completed transfer was sent. You will only be refunded the amount of the transfer.

There is no fee for canceling a transfer.

What to do if the transfer control number is lost?

If you are the sender of the transfer, you need to contact the MoneyGram payment system contact center by calling 8 800 500-92-53, where you will be given a new control number.

How can I check the status of a transfer?

You can check the status of the transfer using its control number on the website of the MoneyGram payment system or by contacting the Sberbank office where the transfer was processed.

How long is a MoneyGram transfer stored?

A MoneyGram transfer is available for receipt at Sberbank before it is paid out or until the transfer is canceled by the sender.

How can I receive funds at the Sberbank office when transferring a large amount? Do I need to order them?

If you receive a large amount in rubles, as well as in foreign currency, we recommend that you first contact the Sberbank office to clarify the availability of the required amount and the possible timing of receipt.