There are a number of questions regarding bank services and services that can only be resolved by contacting the hotline. And it’s more convenient to resolve any issues remotely, rather than visiting a bank branch and waiting in line to see a specialist. free hotline number – information that any client of a financial institution should know.

By contacting the hotline, you can resolve any questions regarding services and banking products, but there are the most common ones, among them:

1. Blocking the card if it is lost or stolen. In order to block the operator, you must say the last 4 digits of the card. But often clients do not remember such data; in this case, they will need to go through identification by providing their passport details. Remember! Even to block the card, the employee will not ask for the card PIN code.
2. Find out information about the status of your account: card, settlement, deposit.
3. Data regarding the loan, including the balance of payments and clarify the schedule for their payment.
4. Debt on the card account. In this case, you need to tell the operator the card details (number) or contract. If neither one nor the other is at hand, then passport details.
5. Restoring access to Internet banking.
6. Any technical questions - you can’t log into your personal account, something doesn’t work, etc.
7. You can do it over the phone or issue a bank card.
8. Clarify the work schedule of a particular branch, the presence of a branch in the city of interest.

Contact numbers

In order to use the operator’s services or resolve your issue automatically, you can contact the following numbers:

• For regions – 8 800 700 800 6.
• – 8 495 785 82 22.

Important! If an issue of concern can be resolved over the phone without the participation of an operator, you should obtain a TPIN code - this is an unambiguous client identifier, something like a PIN code. To do this, you will need to contact the operator and express your desire to receive a code for the phone banking system. The operator will ask a few questions and direct you to the TPIN creation system.

Procedure for obtaining TPIN

To create, you need to dial the number 8 495 785 82 22 (it’s paid), then go through the following steps:

1. Talk to a specialist regarding cards and accounts that are client accounts. In some cases, verification of passport data is required - this is proof that it is this client who is calling and not a fraudster.
2. Next, you will be transferred to the TPIN creation mode.
3. Afterwards, the bot will ask you to provide contract and card details.
4. After this, the code will be assigned.

Important! If a stranger recognizes the key, you can create a new one at any time, and this must be done as quickly as possible.

Working with TPIN

In order to use TPIN, you should dial the toll-free number 8 800 700 800 6, then enter the details of the agreement/card and your personal code. After this, select the required action and dial the corresponding digital identifier:

• Card balance – 01##1.
• Addresses of ATMs nearby – 02.
• Card data – 01.
• Loan balances - 0##
• To contact the operator - 01##

Speed ​​of issue resolution through the operator

Many people are interested in how quickly they can solve their problem through the free Home Credit hotline. It is worth understanding that there are many clients, so you will have to be patient. On weekdays it is difficult to reach the contact numbers, especially during the daytime. In the evening, the workload is not so intense, although there are not so many operators on the line. In addition, in the evening there is a problem with obtaining information on a loan, account, etc., since it is provided by economists, and they have a standardized working day.

Important! It is not always possible to reach the hotline; in this case, there are other methods for quickly solving the problem or contacting bank specialists.

If the hotline is not available

There is an option to contact a specialist if this was not possible through the hotline. Among the possibilities:

1. Online calls to the site. To do this, go to the Home Credit website. Next, go to “contact us” and select the “online call” submenu. This service is free, but for high-quality communication you must have headphones, a microphone and high-speed Internet.
2. If it is important that the question is documented, you should also contact it through the site, but in this case through the “ask a question” form, which is located at the top of the page. In the form that opens, fill in the required fields and be sure to indicate agreement with the terms of service.
3. Request a call back. You should write down your contact number in the form of the same name and wait to be contacted by a specialist. It is worth understanding that not all questions can be expected, so it is often better to independently contact a bank representative.

Conclusion

You can contact a hotline operator or a specialist from Home Credit Bank and there are the necessary contacts for this. But you should understand that dialing does not always happen due to the significant congestion of the line and the small number of operators.

Home Credit Bank line 8800 operates in all regions of the country and is a free way to contact the institution to resolve current problems and obtain some information.

Current hotline numbers

The Home Credit Bank hotline has only one toll-free telephone number - 8 800 700 800 6. But there are other numbers, calls to which must be paid according to the tariffs of your operator, location or roaming:

• +74957858222 - for the capital and region;
• +78127775060 - for St. Petersburg.

What can you find out by calling the toll-free number 8800?

Residents of any region can call them, but in this situation the call will be charged. The line operates in tone mode, when the autoinformer reads out menu items, allowing the client to select the departments of interest. At Home Credit Bank, the hotline is free by calling 8800 and independently allows you to obtain the following data and perform the following actions:

• Account balance;
• 5 last transactions;
• Available amount on credit card;
• Amount of debt;
• Amount to repay the loan ahead of schedule;
• Card blocking;
• Connection of services and options;
• Gaining access to Internet banking;
• Application for a card.
• Find out the location of office addresses or ATMs.

If a client calls Home Credit Bank to the hotline number 8800 in order to resolve a problem and clarify some details that are not possible to clarify on their own, you should dial 0 on the keyboard. In any subsection of the menu, this button corresponds to a request to contact the operator.

According to reviews, the Home Credit hotline 8800 is often busy. During the daytime you have to wait, sometimes for several minutes. There are situations when an employee cannot help and switches the client to another, which always causes irritation.

In the evening or at night, it is easier to call Home Credit on the toll-free hotline 8800 7008006, but it is not always possible to obtain the required information.

During these hours, technical personnel are primarily responsible for solving communication problems, access problems, working in Internet banking, etc., as well as ordinary operators who do not have access to the database and are not sufficiently qualified to solve economic problems.

Telephone bank at Home Credit

In order not to waste time waiting, it is recommended to use the free Home Credit Bank number 8800 yourself, setting up Telephone Banking and having a TPIN code. It is a unique key that the client selects independently. It is stored in the database in encrypted form and responds only to dialing by the client.

It is created by calling +74957858222 at Home Credit Bank, the toll-free telephone number 8800 is used only for interaction using the TPIN, but not for its production. You should proceed in the following steps:

Having secured a TPIN, it is permissible to use the Home Credit Bank free phone number 8800 for inquiries, performing operations and obtaining information. To do this, you must initially press the number 0, which indicates that you are accessing the Telephone Bank service, and then press 1 for questions about the card, loan, or account. Then you need to dial the card or agreement number #your TPIN# using the buttons. The next number must be selected from a special plate for a loan, debit or credit card. For example, in Home Credit to the free phone number 8800 700 800 6, after contacting and completing the mandatory entry of the card number and TPIN, you will need to dial 1 to clarify the balance. And for a request for the last 5 transactions, the number corresponds to 4 for a credit card and 2 for a debit card.

With this request, you can request an increase in the limit, reset your password, find out the balance, payment amount or loan debt.

Conclusion

Thus, at Home Credit, the toll-free telephone number 8800 allows you to both perform operations yourself and contact the operator with questions. It is recommended to obtain a TPIN and access to the Telephone Bank in order to perform ordinary operations without contacting employees, which speeds up getting results.

Olga
11.05.2019 11:00

Ugly mode of operation. Of the 7 bank branches, none are open on Saturday, and not a single ATM is operational. There is not a single ATM for issuing money on Saturday and Sunday. City of 1.5 million people. Very bad.

Tatiana
21.02.2019 19:14

The Veterans department does not answer any of the indicated telephone numbers ((

Sergey
11.02.2019 22:21

There is a rainbow Khanty-Mansi Autonomous Okrug in the city! Employee Yulia in the RBT store is deceiving customers!!!

Elena
20.01.2019 07:21

Just a bad bank. The bank employees are rude and reprimand that they asked the wrong question about the movement of funds in the account, they cannot explain anything about the payment of the loan, they cheat on interest rates. They cannot find the financial protection returned back to the bank account and cannot explain where it is at all and how it is written off in debt repayment account. You should not contact such a bank, there is only deception and rudeness all around. You call the bank on the phone using your own money, they give up and don’t want to talk. In a word, it is better not to contact this bank!!!

Tatiana
30.10.2018 07:02

Very inconvenient work schedule from 10 am! Well. would work from 9 o'clock!

Fedorovich
29.10.2018 19:44

I received an SMS with an offer to provide a loan of any amount. Because with a computer on YOU and then in a whisper the girl Polina explained on the phone how you can take out a loan on the Internet with an interest rate of 11.1%. Warning that the money will arrive in 2 business days and plus insurance, which can be canceled on the same day. True, the money came as requested. I went to several offices that were listed on the computer. It turns out they were all closed. Left alone on Lenin 7 I went there. Repay the loan in full along with insurance. This is not a lot - no less than 27,000. And only the requested amount was credited to the card. And the interest rate is 18.9% (!!!) This is instead of 11.1% for which I supposedly signed. In this situation, I would not take out a loan! Fraudsters, swindlers, deceivers. They send SMS to pensioners. And where can I get 27 thousand now to terminate the contract? I returned the loan money, but I will return the insurance only after it is returned to me, and then with interest of 18.9%. Machinations thought out to the smallest detail! Scammers at the state level! Bravo! Keep it up! Designed for retirees. Our pennies live well, they are rich, we need to take everything away from them. People, don’t mess with HOME, don’t believe it. This is another scam.

Irina
21.08.2018 17:19

Terrible bank. People, don't mess with these bastards. I took out a loan and paid it off ahead of schedule, but a year later it turned out that the agreement was not closed and interest accrued. Don't trust this bank. The boorish workers cut off the entire telephone line; after a scandal over the telephone, 2 hours later they imposed fines. Choke on your interest you bastards

Galina
24.05.2018 13:49

After conscientious payments on the loan, I received an offer via SMS: loan up to 196,000, payment up to 3555 per month, but in fact it turned out not 3555, but 6500, somehow GADKO became - she had a better opinion of this bank.

Olga
20.04.2018 14:40

Where did you see the branch office of the bank on Lenin Square 3?

margarita
21.02.2018 17:43

g, Zavodoukovsk, I set up my home phone number, people started calling me to take out a loan, it turns out my phone number on the home bank website is listed as their phone number. and every time I have to make it clear that this is an apartment. How can I fix this?

Basil
05.01.2018 20:09

thieves especially if they want to terminate the contract

Novel
02.12.2017 20:56

Two thieves Euroset and Home Credit Bank, people don’t mess with anything!

Natalia
10.11.2017 18:15

I would like to warn future borrowers to think 100 times before contacting this bank. I have received calls more than once offering to apply for a loan on preferential terms at a minimum interest rate. But in fact, they consider 25.6 to be the minimum interest rate, although in the telephone conversation they talked about a rate of 15.6% Today I visited this bank for the first and last time

Vladimir
30.06.2017 08:09

Having used this bank more than once, everything is fine

Lesan
01.03.2017 10:50

The most terrible bank, shameless employees, no ATMs, terrible interest rates

Edvira
01.02.2017 13:53

Great bank! I really liked it, I paid for five years, there were no problems, the employees were polite and friendly! Thank you for being!

Bobrinsky Vladimir Viktorovich
14.10.2016 19:02

There is no bank in the city of Sarov. Technical support is bad. Pay phone - 10 rubles. minute. The music plays for a long time. Prevents termination of the contract. They don't immediately explain what you're asking. They ask all sorts of nonsense. Money and nerves are wasted.

Alina Mironenko
23.05.2016 21:32

The card loan repayment system has not been working for almost a month. They offer to pay through another bank for additional interest. Pure scammers. There is a charge for calling the help desk. But SMS about payments arrive regularly, without failures. If you want to get into trouble, go to Home Credit. Scammers

Petrovich
10.11.2015 08:00

The bank is good. I’m not happy with the rude attitude of the employees who call to repay the overdue payment. It’s just swear words and threats. Maybe you’re hiring illiterate people who brazenly have no right to humiliate a person, threaten him, even to the point of beating and abuse. Thus, you are pushing away people from cooperating with you. In the future, everything will have to be resolved through the courts. In a word, the collectors have become insolent.

Tatiana
22.09.2015 15:23

Today I contacted the bank (Mira, 38) with a request to return the insurance for the repaid loan. The loan was taken out for a period of 5 years, repaid in 1 year and 5 months. In response to my request, a bank employee, Svetlana Bogdanova, replied that I was not entitled to a refund of insurance. I quote her words verbatim: “What place did you think of when you signed the contract?”