Cost of service and payment procedure

List of required information

• Payer code (indicated in the upper right corner of the receipt for payment of apartments and housing and communal services)
• Type of document (regular for the current month or debt)
• Payment period (month/year)

Terms of service provision

Result of service provision

The single payment document (UPD) will be available online and also sent to your Personal Account.

If necessary, you can immediately pay for housing and communal services:

• no commission is charged for bank cards of VTB Bank (PJSC) (except for the card of VTB Bank 24 (PJSC));
• for bank cards of other issuing banks the commission is 0.8%.

Unified payment document (UPD) for utilities in Moscow

Since 2012, Muscovites can use the electronic government services service, which allows them to receive and pay for a single payment document for utilities remotely. The advantages of the Internet portal are obvious. Owners and tenants of apartments do not have to be in Moscow. You can receive the EDP through your personal account on the government services website and pay the bill from anywhere in the world.

What is a Unified Payment Document?

A single payment document is a receipt for payment for several services related to living in a residential premises. It is designed to streamline the process of paying for utilities to different suppliers. The bottom line is that services are provided by several companies, but there is only one receipt. After the payment is made, each organization receives its share of the payment.

Each house, each management company has its own characteristics - its own calculations, its own suppliers. Therefore, the composition of services included in the ENP may change. Calculations are formed based on information entered into the system. Part of the data is constant - the area of ​​the house or apartment. Other information that requires periodic adjustments is service rates. Some information changes constantly - the amount of energy consumed and the volume of water, the amount of payment made.

Free legal advice:

After processing all the information, a Unified Payment Document is generated. It includes utilities at the place of residence in Moscow - for water, electricity, gas, heating, intercom, security, etc.

EPD form

The payment receipt form has changed several times. The current form came into use in January 2015. Below is a photo of the Unified payment document for housing and communal services.

1. Last name, first name, patronymic of the service consumer - owner or tenant of the residential premises.
2. Address of the apartment, house or other premises to which the payment is due.
3. Document barcode. It can be used when paying a receipt through electronic terminals.
4. The period for which the EPD was formed.
5. Service payer code is a digital designation of the owner or tenant for processing documents in a single settlement center. When paying for housing and communal services or accessing information, you must indicate the payer code.
6. Information about the management company servicing housing - name, address, contacts, payment details.
7. Information about the residential premises for which the payment is calculated: type of property, total and living area, number of residents, number of beneficiaries, date of the last payment for services.
8. List of services for which accrual is carried out.
9. Volumes of consumed housing and communal services for the month.
10. Current tariffs.
11. Amounts of charges for each service based on established tariffs.
12. Benefits by type of service.
13. Recalculation.
14. Total amounts for the period taking into account benefits and recalculations.

In addition to the receipt, the Unified Payment Document for Utilities in Moscow contains a tear-off form for submitting information about the readings of individual metering devices. The payer places the completed form in a special box at the management company or government service center.

In an empty space - under the receipt, information is placed for the specific owner or tenant of the premises. For example, the amount of debt for housing and communal services.

Residents of the capital receive a Unified Payment Document for housing and communal services in mailboxes at the address of their apartment, house, or other housing. The receipt is delivered by the 15th of the next month. Citizens registered on the government services portal receive EPD in their personal account.

Free legal advice:

Muscovites can receive detailed information about utility bills on their cell phones. To do this, you need to send an SMS to number 7377. Text: rent payer number. The latter is a 10-digit code from the payment receipt.

Personal account on the government services website

Muscovites can use two portals that provide electronic services. This is the all-Russian website “Gosuslugi” gosuslugi.ru, and the “Services and Services” section of the official web resource of the mayor and the Government of Moscow mos.ru. The fundamental difference between these resources is that the website of the capital’s authorities is focused on access to city services and is intended only for Muscovites.

You can receive the EPD in your personal account and pay for it after registering on the public services portal of the city of Moscow. Subsequently, you can enter the Internet service by authorizing the user. To register on the portal you need to enter:

Contact information is confirmed by entering codes sent to your phone or email.

In his personal account, the user can pay for utilities, view current calculations, find out his debt for housing and communal services, and generate a receipt for payment. The service provides the opportunity to set up receiving EPD by phone or email. To receive a service, you need to select it in the catalog, enter the 10-digit payer code and select the billing period.

Free legal advice:

A single payment document on the website can be generated in regular form (for the current month) or in debt form (includes debt for the previous period).

Payments for housing and communal services on the government services website from credit cards of authorized banks are made without commission. The user receives an instant message about the payment. However, funds are not credited immediately. Recalculation of debt for utilities may take up to 3 business days.

How to pay for housing and communal services?

You can pay your housing and communal services bill in several ways:

1. Through bank cash desks. Traditionally, Russian citizens prefer to pay through Sberbank. The disadvantages of this option are the charging of high fees for making payments, the presence of queues, and long service.
2. Through ATMs. This method is suitable for plastic card holders. At the ATM you need to insert a card, select a service provider and enter the payer code. The system will issue the calculated amount. Then click on the “Pay” button and enter the payment amount. The money will be debited from the card.
3. Through terminals. The option is similar to the previous one, but payment can be made in cash.
4. Auto payment. Most banks provide this service for paying for housing and communal services. Money will be debited automatically on the specified day.
5. Internet banking, mobile banking. The payment is made remotely through the payer’s personal account on the official website of the credit institution.
6. Through Russian Post. You can pay for utilities at post offices.
7. Electronic online payment. Electronic services - Yandex.Money, QIWI and others make it possible to pay for utilities.
8. On the government services portal. In the personal account, the payer creates an EPD and pays for services without commission.

Not all payments go through on the same day. In order for the money to reach the supplier on time, payment in some cases must be made in advance.

If the utility bill is not paid on time, the supplier has the right to stop providing services two months after the debt arose. The management company can collect the debt in court. In this case, the debtor will have to pay additional legal costs. In open enforcement proceedings, bailiffs confiscate property, seize bank accounts, and prohibit people from traveling abroad.

Free legal advice:

Renovation in St. Petersburg - official website of St. Petersburg

All ways to find out the TIN of an individual from a passport

Why is the amount in the EPD posted on the public services portal two times lower than that presented in the payment document through the mailbox? What legal act regulates the additional payment of rent by 2 times and on what grounds?

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Free legal advice:

Housing and utility payments

Payments and transfers

Checking debts for housing and communal services

In order to clarify the amount of the EPD payment, you must enter the payer code and information about the payment period.

Mosenergosbyt

(including if there is a client’s order for periodic transfer of funds)

minimum 300 rub.

Rostelecom

(including if there is a client’s order for periodic transfer of funds)

Free legal advice:

Depositing money through self-service devices.

minimum 300 rub.

* no more than 3 payments without EPD commission per month for holders of one Muscovite social card

Payments to other utilities

List of homeowners associations whose services you can pay for at VTB Bank of Moscow.

Free legal advice:

Pay with a single payment document without commission

Online payment for housing and communal services in Moscow

Online payment for housing and communal services in Moscow

• No commission. Do not overpay when paying for housing and communal services.
• On the Internet. Pay for housing and communal services in Moscow without receipts and queues at the bank.
• By bank card. Use a convenient way to pay for housing and communal services - without withdrawing cash or counting change.
• Even if you are not a client. On our service, payment for housing and communal services is available not only to Tinkoff Bank clients.
• Add. info: Payment is made only based on accruals for the last 12 months. Deadline for crediting funds: no later than the 3rd working day.

How to receive and pay for the Unified Payment Document on the City Services Portal PGU.MOS.RU

What is EPD (Unified Payment Document)?

EPD is a single electronic receipt for payment for housing and communal services (housing and communal services) of the city of Moscow.

When must the EPD be paid?

The EDP must be paid regularly, before the 10th day of the month following the previous one.

Free legal advice:

Where is the service located?

To generate and pay for an EPD, you must register on the Portal. You can register yourself at the Public Services Center (see section “Registration on the Moscow City Services Portal - PGU.MOS.RU”). Or, to register, you can contact any universal specialist at the State Services Center, who will issue a login and password to access the City Services Portal.

To receive an EPD after registration, you must select the “Apartment, Housing and Utilities” section.

After reading the information about the service and the list of required documents, click the “Get service” button located in the upper right corner.

How to use the service?

You can select it from the list of available codes or enter a new code manually.

Free legal advice:

You can choose one of two types of EPD – regular or debt. A regular EPD is used to make current payments for housing and communal services, and a debt one is used to pay existing debts.

These values ​​are selected from drop-down lists.

The results of the request will be displayed after clicking the “Request EPD” button.

Payment documents starting from January 2012 are currently available for request. If you need to receive an EPD for an earlier period of time, you should personally contact the State Property Management Committee/Center for Public Services in your area.

Free legal advice:

Here is information on the generated EAP:

To view a single receipt, click on the “View EPD” link.

STEP 3. Data verification and EPD payment

If you agree with the accrued amount, proceed to pay the EPD.

To do this you need:

Free legal advice:

Click the “Pay” button;

Check payment details;

Click the “Confirm” button.

After redirecting to the Bank of Moscow page, you can pay for the EPD with a VISA or MasterCard bank card.

To pay, you will need to enter your bank card details:

Free legal advice:

– its validity period;

– code CVV2 or CVC2.

Payment for EPD using Bank of Moscow OJSC cards is carried out without commission. If the Unified Payment Document is paid with cards from other issuing banks, a commission fee of 0.8% of the payment amount is charged.

After clicking on the “Pay” button, the payment will be sent to the system

Free legal advice:

Payment of utilities without commission

Previously, in order to pay for housing and communal services, it was necessary to personally visit a bank branch, wait in line, and waste your time. In addition, you had to pay a commission to deposit funds. Today, Russian citizens have the opportunity to pay for utilities without visiting financial institutions and without collecting additional funds.

When to deposit funds

The terms of payment for housing and communal services are clearly regulated by Article 155 of the Housing Code of the Russian Federation. The first paragraph of this regulatory act states that citizens of the country must make payments by the 10th of each month. Moreover, at this time the user pays for the services provided to him last month.

The same document also contains information about the assignment of penalties in the event of no payments. Thus, penalties are applied 31 days after the 10th day of the month. That is, for a whole month a citizen may not pay utility bills and at the same time no fines will be imposed on him for such actions.

This is convenient if a citizen is on vacation or is away from his place of permanent residence and, accordingly, cannot deposit funds in a timely manner. However, it is recommended to repay the debt on time. Moreover, now it is possible to pay rent without a commission.

Where to make payments

Today there are a large number of ways to make payments for housing and communal services. As before, citizens can use the services of a bank branch or one of the post offices. In this case, you will need to pay a commission. It is calculated as a certain percentage of the payment.

Free legal advice:

The higher the amount paid, the higher the commission. Given the constant increase in rent costs, such additional financial burden can become a problem for citizens. Therefore, the question becomes relevant: how to pay for housing and communal services without commission? You can do this using:

• ATM;
• Internet banking services;
• electronic payment systems;
• government services website;
• mobile banking.

It is worth considering that not all banks provide their clients with the opportunity to transfer funds without charging a commission. Some terminals charge additional funds for such actions. Sometimes the fee is waived only for certain payments. For example, any resident of Moscow can use the website of the Mosenergosbyt company to pay their electricity bill without additional costs, but other services will have to be paid with a commission.

Using ATMs

Where can I pay utility bills without a fee? Many large banks give their customers the opportunity to pay without commission through ATMs. In this case, the citizen just needs to use the appropriate ATM, select the item regarding payment for services, and then fill in the required fields.

But before using an ATM, it is recommended that you read the terms and conditions of the bank that owns it. Not all financial institutions provide such opportunities. The country also has a large number of terminals. Their advantage is the ability to deposit funds in cash, which may be necessary if there is no plastic or funds on it. However, most of these devices charge a fee for making payments.

Electronic payment systems

You can pay for housing and communal services without commission also if you use electronic payment systems. This is possible, for example, in the case of using the services “Rapida” and “Payment.ru”. So:

Free legal advice:

1. In order to use the Rapida service, you need to register on its official website. In addition, in order to transfer funds without commission, you must have a plastic card of this system. After going to the site, you need to go through the authorization procedure, go to the “Rapida Online” tab and select the appropriate section. Next, you need to select a recipient and check that the details are correct.
2. You can also make payments without charging a commission through the Oplata.ru service. To do this, the user must have a plastic card from any banking organization. There is no commission when using the service for rent, however, to connect to the system, you need to pay 150 rubles. Payments are made through your personal account.

It should be noted that not all services provide the opportunity to pay rent without charging a commission. In some services, this is done as recurring promotions, such as in the QIWI service.

Internet banking

Modern financial institutions offer their clients to become users of Internet banking. In some banks, transferring funds to pay for housing and communal services through Internet banking is not subject to commission (for example, in Citibank). In this case, the calculation can be made without additional financial costs.

However, paying utility bills without a commission does not apply to all financial institutions, so it is recommended that you familiarize yourself with the terms of transfers before conducting the transaction. For example, in Sberbank Online you cannot pay rent without a commission. However, if in a bank branch it is 3%, then in Sberbank Online it is only 1%.

Mobile banking

If for transferring funds through Sberbank Online you need to pay a commission in the amount of 1% of the transferred amount, then in the case of mobile banking from Sberbank, no commission is charged. The user only needs to enable this option after registering in Internet banking.

After the user registers in the system and connects the mobile bank, you need to go to the “Housing and Public Utilities…” section, select a specific organization from the list, enter details and information from the meters. After all fields have been filled in, you must confirm the payment using the code sent to the client’s phone. You can print a receipt by going to the “Executed” category and selecting the appropriate payment.

Free legal advice:

Using the "Government Services" service

Using the Gosuslugi service, you can not only submit applications to various government agencies, but also pay rent. At the same time, the service does not charge its clients a commission for making payments. However, you must understand that it may be collected by the bank or service provider.

For example, owners of plastic cards from the Bank of Moscow banking organization have the opportunity to pay rent without any additional costs, but for other banks the commission may be 0.8%. Additionally, the site is a little difficult to use. In some cases, service interruptions may occur.

Thus, paying housing and communal services without commission is possible. Today, citizens do not have to stand in queues at the bank and incur additional costs. To transfer funds, you can use ATMs, electronic payment systems, Internet banking/mobile banking, and the government services website. In this case, the citizen is recommended to carefully read the terms of service before making a payment. Not all financial market participants provide such services to their clients. In some cases, special conditions apply only to payments for certain housing and communal services.

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Where can I pay for housing and communal services in Moscow in cash without a commission?

According to a single payment document (UPD) or individual receipts.

Pay without commission, in cash in Moscow: 1. Housing and communal services using a single payment document (UPD), you can at a branch of VTB Bank (former Bank of Moscow), upon presentation at the bank's cash desk of a Muscovite social card (pension), do not confuse the bank with VTB24 - this opportunity is not provided here. 2. MGTS telephone services - at Mosoblbank, at MTS Bank, Military Industrial Bank, Conservative Commercial Bank, Platina KB, Moscow Credit Bank, and also (I paid for it myself in this way) at MTS communication stores. 3. Previously, payments for electricity were accepted without commission at terminals located in Mosenergosbyt offices. According to the latest data, not all Mosenergosbyt offices have them installed.

Free legal advice:

The phone number is at the post office. Rostelecom Internet is in the same place. The apartment is in the terminals of the Moscow Credit Bank. Gas - in gas terminals. But electricity - where to pay without commission is a mystery to me. True, this all applies to the Moscow region.

Receipts for payment of housing and communal services, maintenance and repair of housing can come from various organizations: from management companies, homeowners associations; from resource supply organizations; from unified information and settlement centers (UIRC).

The multiplicity of receipts gives rise to negative consequences - an increase in debts among consumers of utility services, a lack of equal control over the receipt of funds from service providers, an increase in the occurrence of double receipts and theft of funds.

At the same time, the range of services in the receipts of residents of different houses may differ fundamentally. Resource supply organizations can charge fees and send receipts on their own behalf when concluding direct contracts with consumers.

Management companies and homeowners associations have the right to issue invoices independently both for their own services for the repair and maintenance of housing, and for utilities in the event of concluding an agreement with resource supply organizations.

Also, any of the above organizations can completely transfer the function of settlements and accrual of payments to payment agents or unified settlement centers, whose task is to reflect them in a single payment document (UPD).

Concept of ENP

EPD is a document for payment of housing and utility services, which is sent monthly to owners or users of residential and non-residential premises and replaces the usual many different receipts.

Thus, the process of paying for housing and communal services is greatly simplified and made more comfortable, since it allows you to pay for services of different types and from different suppliers in one amount.

The EPD is used on an ongoing basis by unified information and settlement centers (IRC). Such payment documents have become widely used in Moscow and the Moscow region and are increasingly being introduced into the regional housing and communal services system.

The EPD that Muscovites receive must contain the following information:

• The period for which the accruals were made;
• Information about the payer: Full name owner or tenant, his address and payer code (or a single personal account);
• Information about the property: type of property, form of ownership, area, number of registered people;

Service list. For each service, the amount of service consumed in the corresponding units of measurement, the established tariff for it and the amount to be paid (the product of the volume of service and the tariff) are indicated. Also, if available, the amounts of benefits, recalculations, fines and penalties are indicated.

The cost of voluntary insurance of an apartment, which covers losses from fire, explosion, flood and other emergencies. This service is optional, that is, optional. In case of payment, the insurance extends to the next month.

The total amount to be paid, taking into account benefits, fines, penalties, recalculations and voluntary insurance.

A barcode is placed on the tear-off form, which is intended to be read by the device when paying for EPD through special terminals without manually entering details. Also, from the beginning of 2019, a QR code began to be applied to the EPD.

Electronic form of EPD

• The EPD is sent automatically to those residents whose calculation of charges for housing and communal services has been transferred to settlement centers. If for some reason the payment document in paper form has not been received, you can always order it electronically in the form of an SMS or an email in order to avoid delays.
• The EPD can be ordered online on the Moscow Mayor’s website mos.ru. To do this, you will need to log into your personal account. To register it, you will need to enter your full name, an available e-mail and come up with a password, or you can simply log in through the “public services” button or an account on any social network.

In order to order a service, you must fill in the required fields with an asterisk: “payer code”, “apartment number”, then select the desired type of EPD: regular or debt, indicating the period for which you need to receive it. In the proposed subscription settings menu, check the box “receive payment for an apartment - electronic EPD” by e-mail and, if desired, your personal account.

In a day, the EPD will be available online; you can pay for it with a Muscovite social card without a commission, or with a bank card with a commission of 0.8%.

Also, in the personal account of the specified site, you can choose the method of receiving the EPD by SMS (the total amount is received) or by e-mail, which receives a full document in pdf format.

Payment for EPD

It is convenient to make payments under the EPD online through special websites (for example, mos.ru, “One-Click Payments” or on the government services website), the State Information System for Housing and Communal Services (GIS Housing and Communal Services) or Internet banking using the payer code.

Payment via EPD is accepted by banks, payment systems and mobile operators. To pay in mobile banking applications, it is convenient to use a QR code, which, once scanned, eliminates the need to enter data manually. The Moscow government has also developed a mobile application “Moscow State Services”, which allows you to make payments under the EPD in the “accruals for housing and communal services” section.

You can also use electronic terminals and ATMs using a barcode. Terminals are usually located in shopping centers, shops, educational institutions and other public places.

You can also pay for the EPD in the traditional way, by personally contacting the EIRTs operator, any branch of the Russian Post or a bank branch that accepts payment, with a completed tear-off form.

Accrual of penalties for unpaid EPD

EPD for the month must be paid before the set date of the next month, usually before 10 or 15. Late fees will not be charged if paid within 30 days, but from the next day they will amount to 1/300 of the key rate of the Central Bank of the Russian Federation for due date and will be charged for each day overdue. With an even greater delay, the amount of the penalty will increase.

Currently, since the activities of the EIRC and as such the EPD are not enshrined in law, many owners still receive several receipts at the same time.

However, the state is taking certain steps to introduce the ENP system at the legislative level.

Housing and communal services / Tariffs for housing and communal services

A single payment document (UPD) is a receipt for payment of housing and communal services. For more than 10 years, Moscow residents have been discovering EDP in their mailboxes every month. However, not everyone is able to understand the mysterious abbreviations and abbreviations of utility bills.

What do these or those fields mean in the EPD structure, as well as the abbreviations used in the “Type of payment” column? Explained by the Department of Economic Policy and Development of the City of Moscow.

Unified payment document: how to decrypt correctly?

1. Full name - last name, first name, patronymic of the owner / responsible tenant

2. Address of the residential premises for which you pay housing and communal services

3. Barcode - 28 digital characters. Required for paying for EPD via electronic terminals.

4. Month and year for which the EPD was formed.

5. Personal code of the payer. It is this code that must be indicated when paying for housing and communal services at terminals, ATMs or via the Internet.

6. Information about the management organization: name, address, details.

7. Information about the residential premises: type of ownership (own or state (municipal)); area - general and residential; number of registered (preferential categories of the population are indicated separately); the date of creation of this EPD and the date of the last payment for housing and communal services.

8. Types of services for which accruals are made.

• Abbreviations used:
• Cold water supply - cold water supply
• DHW - hot water supply
• Drainage - Water disposal (sewerage)
• KPU - apartment metering device
• DPU - common house metering device
• Sod.irem.zh.p. - maintenance and repair of residential premises within the social norm
• Sod.irem.zh.p.iz.pl. - maintenance and repair of residential premises (excess space)
• Sod.irem.second.residential — maintenance and repair of residential premises (for those who have a second home or owners who are not registered in the apartment)
• Fear. - voluntary insurance

9. Volumes of consumption of housing and communal services (each service uses its own units of measurement):

• water supply, sewerage and gas - m³ (cubic meter);
• maintenance and repair, social rent of housing - sq. m. (square meters);
• heating - Gcal (gigacalories);
• radio point, locking devices, antenna, etc. - pcs. (pieces).

10. Current tariffs per unit of measurement of service - rub. (rubles).

11. Amount of charges for services (the product of the values ​​in the “Quantity” column and the “Tariff” column).

12. Information on the amount of benefits for certain types of housing and communal services.

13. Information about recalculation. For example, recalculation for temporary absence or recalculation for services of inadequate quality.

14. The amount of accruals for services (the product of the values ​​in the “Quantity” column and the “Tariff” column), taking into account benefits and recalculations, if any, in the current period.

15.12.2014

The Moscow Housing and Public Utilities Department has published a brochure “How to understand the ENP.”

Every month, Muscovites take out the Unified Payment Document (UPD) from their mailbox - a receipt for payment for housing and communal services. The document contains all the information about housing and communal services: tariffs, consumption volumes, charges, etc. It can be difficult to understand, and Muscovites often ask questions about what this or that column means.

What information does the EPD contain?:

1 . Full name – last name, first name, patronymic of the owner/responsible tenant.
2 . The address of the residential premises at which payments for housing and communal services were made.
3 . Barcode. Graphic representation of 28 digital characters. Required for paying for EPD via electronic terminals.
4 . The month for which the EPD was formed.
5 . Payer's personal code. It is this that must be indicated when paying for housing and communal services at terminals, ATMs and via the Internet.
6 . Information about the management organization: name, address, contact details.
7 . Information about the residential premises: type of ownership (own or state (municipal), total and residential area, number of registered (privileged categories of the population are indicated separately), date of creation of this EAP and the date of the last payment for housing and communal services.
8 . Types of services for which accruals are made.
Abbreviations used:
Cold water/hot water supply– cold/hot water supply
Drainage– Water disposal (sewerage)
CPU– apartment metering device
DPU- communal metering device
Cod. and repair.– maintenance and repair of residential premises within the social norm
Sod.and repair l.p.iz.pl.- maintenance and repair of residential premises (excess space)
Sod.and repair.re.lived.- maintenance and repair of residential premises (for those who have a second home or owners who are not registered in the apartment)
Heating main pl.- heating of the main area
Fear.– voluntary insurance
9 . Volumes of consumption of housing and communal services. Each service uses its own units of measurement: water supply and sewerage cubic m (cubic meter), maintenance and repair, social rent of housing - sq. m. m. (square meters), heating - Gcal (gigacalories), gas is charged based on the number of registered.
10 . Current tariffs per unit of service.
11 . The amount of charges for services (the product of column 9 by column 10).
12 . Information on the amount of benefits for certain types of housing and communal services.
13 . Information about recalculation. For example, recalculation for temporary absence and recalculation for services of inadequate quality.
14 . Accruals payable for the service, taking into account benefits and recalculation.

That is why the Department of Housing and Public Utilities of the city of Moscow published a brochure “How to understand the Unified Payment Document”, which tells in an accessible language what information is contained in the payment document, the procedure and method of calculation for each utility service, as well as a lot of other useful information necessary for “reading” the payment document.

The brochure will help you understand how to correctly apply marginal indices, who is entitled to social support measures for housing and communal services, and what threatens persistent defaulters for housing and communal services debts.

What is EPD

The single payment document is a kind of “calling card” of the city system of payments and charges for housing and communal services.

A single payment document is generated every month by specialists from the Multifunctional Centers for the provision of public services of the city of Moscow (MFC) or state government institutions "Engineering Services" of the districts (GKU IS) and is delivered to residents by the 15th. On average, employees of the city settlement and accrual system generate about 4 million (!) payment documents per month.

When creating a payment document, a huge database is used: addresses and surnames of owners and tenants of residential and non-residential premises, a list of services and their suppliers, information about social support measures, etc. This entire array of information is processed by the EIRC ACS computer program. Several thousand specialists take part in the creation of the ENP. And all to ensure that the payment document ends up in your mailbox.

Control of EPD delivery together with residents

The city has a well-established system for monitoring the timing of delivery of payment documents. If the payment document is delivered later than the 15th day of the month, please report this to the EPD delivery quality control service.

To leave a message about late delivery of a payment document, you must fill out a form on the website of the State Public Institution “Coordination Center for GU IS” www.is.mos.ru.

ATTENTION

Some residents and management organizations have decided to make payments and charges for housing and communal services on their own. Their payment documents for housing and communal services may differ from the Unified Payment Document. The information contained in the brochure and further in the article relates exclusively to the ENP.

What do we pay for?

The services specified in the payment document can be divided into several parts. Housing services, these include the “Rent” service (payment for residential premises for the tenant), and the “Housing Maintenance and Repair” service. Utilities: hot and cold water supply, water disposal (sewage), heating, gas supply. In some areas of the capital, electricity is also included in the ENP. But in most cases, this utility service is paid for on a separate receipt. The payment document also includes other services: locking device, radio, antenna.

Rates, prices and tariffs for housing and utility services are established by the Moscow Government. Thus, tariffs for housing and communal services for 2014 were approved by Decree of the Moscow Government dated November 26, 2013 No. 748-PP.

The cost of services classified as “other” is determined by a civil contract and is not regulated by the Moscow Government. Let's look at all the services in order.

Housing services

If a family uses housing on a rental basis, it pays for the rent, as well as the maintenance and repair of the living space. The rental fee is calculated based on the area of ​​the residential premises and the rate established by the Moscow Government for a specific type of rental - social, commercial or rental of residential premises in non-subsidized buildings.

Homeowners pay for the “Maintenance and Repair of Residential Premises” service.

The cost of the “Maintenance and Repair of Residential Premises” service includes fees for the management of an apartment building (MAD), maintenance and ongoing repairs of common property, and work stipulated by the MKD management agreement.

The amount of payment for the maintenance and repair of residential premises in an apartment building is determined at a general meeting of owners of premises in the house. If the owners have not decided on the amount of payment for the maintenance and repair of residential premises, the calculation is made at prices approved by the Moscow Government.

The Moscow government approves two types of prices for the maintenance and repair of residential premises:
- per area within the established standards(listed below), this price is subsidized by the Moscow Government and now for most Muscovites it is 17.84 rubles. for 1 sq. m.,
- for an area exceeding the established standards. This is the actual cost of services and work for maintenance and current repairs; now for most Muscovites it amounts to 24, 53 rub. for 1 sq.m.

The price per area within the established standards applies to registered residents who have a single residence. In the ENP this service is designated “sod. repair zh.p.”

The difference between the total area of ​​the residential premises and the area within the established area norms (in the EPD it is designated “construction and repair of iz. zh.p.”) is paid at the price for the area established in excess of the norms. For owners who are not registered in the residential premises or who have a second home, accrual is made at the rates for the area established in excess of the norms for the entire residential premises (in the EPD it is designated “construction and renovation of second residential premises”).

To charge fees for the maintenance and repair of residential premises, the following rules apply. For a citizen living alone – 40 sq. m. of total living space, for a family of two people, 56 sq. m. m., for a family of three or more people, 25 sq.m. total living space for each family member.

For example, in an apartment with an area of ​​60.3 sq. m. 2 people are registered. The established norm for a family of two is 56 square meters. m. This means that the area within the established norms will be calculated at a price within the established norm, and the excess area will be 4.3 sq. m. m – at a price per area above the norm.

Utilities: water supply

Payments for water supply can be calculated according to the readings of apartment metering devices, according to the readings of a house metering device or according to standards.

If you pay for water supply services using an apartment meter (KPU), then the following abbreviations are used in the EPD: “HVS KPU”, “GVS KPU”, “Water drain. KPU" - cold and hot water supply according to the readings of the apartment water meter, water disposal (sewage) according to the readings of the KPU (the sum of the readings of cold and hot water supply).

The cost of water is calculated based on the volume according to the readings of the apartment metering device (KPU), multiplied by the tariff.

The payment document indicates the water consumption in the billing month according to the readings of the apartment meter. But if the KPU readings were not transmitted on time, they will be calculated based on the average monthly consumption volume for the previous 6 months.

If you pay using a home meter (DPU), the payment document indicates the abbreviations: “HVS DPU”, “GVS DPU” and “Water drain. DPU" - cold and hot water supply, water disposal according to the readings of the house water meter.

Calculation of charges for cold and hot water for apartments where no control units are installed is carried out in accordance with the resolution of the Moscow Government dated February 10, 2004 No. 77-PP.

From the volume of water consumption according to the readings of the house meter, the volume of consumption for all apartment appliances, the volume of consumption for non-residential premises (if the house has, for example, shops, a hairdresser, etc.) are subtracted, and also general household expenses are deducted, which are determined according to the readings metering device installed at the place where water is collected for general household needs. If there is no such device, then common household expenses are accepted to be no more than 5 percent of the volume of consumption for a common household device. The resulting balance is distributed among apartments without communal housing in proportion to the number of citizens living in them. At the same time, the resulting volume of consumption per person should not exceed two standards for the consumption of utilities.

If there are neither apartment nor house meters, charges are made according to consumption standards: 6.935 cubic meters. m of cold water per person per month, 4.745 cubic meters. m of hot water per person per month, drainage 11.68 cubic meters per person per month.

Heating and gas supply

Payment for heating residential premises in Moscow, in accordance with Moscow Government Decree No. 468-PP dated September 10, 2014, is calculated based on the average monthly heat energy consumption. To calculate it, the volume of heat consumed over the previous year is taken and divided by 12 months. Then the average monthly volume consumed by the entire house is divided by the total area of ​​the house - this is how the amount of heat required to heat 1 square meter of the house is determined. The result obtained is multiplied by the total area of ​​the apartment and the tariff.

At the beginning of each year, the management organization carries out a reconciliation of the volumes billed to the population for payment and the volumes of thermal energy actually spent for the current year. Based on the results of the reconciliation, a payment adjustment is made, which is usually indicated in the payment document in the “recalculation” column. It can be done both in the direction of increasing and in the direction of decreasing it.

In the absence of metering devices, charges are made according to consumption standards: 0.016 Gcal per 1 sq. m of total housing area.

Payment for gas supply is calculated according to the tariff for each consumer living in the apartment.

Limit indices

The maximum index of changes in the size of citizens' payments for utility services is a universal tool for monitoring charges for hot and cold water supply, sewerage, heating, and gas. Changing the fee above the maximum index is unacceptable and should entail an immediate response from the executive authorities to eliminate this situation.

In the capital, the limit index was approved by Order of the Mayor of Moscow dated June 30, 2014 No. 542-RM and from November 1 to December 31, 2014 it is 6.5 percent. In this case, the maximum permissible deviation from the value of the limit index for a specific residential premises is 3.2 percent.

Also, in the form of formulas, the Moscow Government approved the maximum indices for changing the amount of payments made by citizens for utility services for 2015 - 2018.

Marginal Index = Consumer Price Index x Ratio + 3.5%.

In this formula, the Consumer Price Index is calculated based on the forecast of socio-economic development of the Russian Federation for the year preceding the year for which the change indices are calculated (based on the results of 9 months). The coefficient is a decreasing or increasing coefficient for the corresponding year of the long-term period, determined taking into account the forecast of socio-economic development of Russia for this year.

How to apply marginal indices?

To determine whether the increase in utility charges exceeds the marginal index, it is necessary to compare the charges for the two periods. The fee for any month of the current year must be divided by the fee for December of last year. The resulting value must not exceed the limit index. However, for the first long-term period (from July 1 to December 2014), the selected month must be compared with June 2014.

If the change in the amount of the fee exceeds the size of the established limit index, it is necessary to seek clarification from the MFC/GKU IS of the district, the managing organization. And if you have not been able to find out the objective reasons for exceeding the maximum payment index for utility services, you should contact the State Housing Inspectorate of the city of Moscow and the city executive authorities.

Limit indices cannot be used in the following cases.

1. In relation to one utility service.

Limit indices apply to the total payment for all utility services provided to a citizen. Those. It is incorrect to say that the increase in tariffs for any particular utility service has exceeded the limit index.

2. To the total amount in the EPD.

Limit indices apply only to public services (hot and cold water supply, sewerage, heating, gas). And the ENP, in addition to them, includes charges for housing and other services.

3. To utilities, if the volume of their consumption changes.

In Moscow, the majority of the population pays for utilities based on readings from apartment or communal metering devices. Accordingly, the volume of consumption, as a rule, is not the same every month, so the payment amount varies from month to month.

In addition, the volume of utility services provided is affected by the increase in the number of citizens living or registered in residential premises. Some services are charged for each resident or registered person: gas, and in the absence of individual water meters, cold and hot water supply, sewerage.

4. If your eligibility for benefits has changed.

The amount of the payment depends on whether the citizen has benefits for paying for housing and communal services. When calculating payments, the amount of payment for a specific service is reduced by the amount of benefits provided to it for its payment. In case of loss of the right to a benefit or a change in its size, the citizen’s payment may also change upward and its growth will exceed the approved index.

For convenience and ease of checking whether the increase in utility bills corresponds to the maximum indices, the Government of the Russian Federation has developed an information tool that allows you to make the necessary calculations online.

Currently, this information tool is posted on the websites of executive authorities of the city of Moscow.

Who is eligible for benefits?

The Moscow government provides citizens with an effective system of social support in the housing and communal services sector. Currently, in the capital, more than 50 categories of citizens are entitled to benefits, which is significantly more than provided for by federal legislation.

Benefits are provided in the form of discounts for no more than one apartment (residential premises) based on rates, prices and tariffs established by the Moscow Government. If a consumer has the right to social support measures for paying for housing and communal services on two or more grounds, benefits are accrued on one of them.