There are various ways to activate a Citibank card. The bank offers many tariffs and profitable products. Having drawn up the necessary contract in the office and received the long-awaited plastic, all that remains is to perform a simple activation procedure.

Citibank, which will take a little time to activate the card, offers two options for setting a pin code to start using a new payment method.

Activation through the Citibank website

On the official website of the bank, to activate the card, you must enter all the data and come up with a pin code in advance. Please note that it is strongly not recommended to use dates of birth, simple combinations of numbers, etc. as a security code.

If the pin code falls into the hands of third parties, then you can lose your own funds. You will also need to select a tpin code, which will allow you to find out information regarding your transactions and accounts over the phone.

Step-by-step instructions for activating the card through the site:

• step 1 - plastic data entry;
• step 2 - select a pin code;
• step 3 - select a Tpin code;
• step 4 - confirmation of activation.

If during the activation process there were failures in the operation of the Internet or the site, then you need to contact the company's specialist to clarify at what stage you stopped.

Activation via automatic CitiPhone menu

If the client prefers to activate his new payment card through an operator, then you need to call the numbers indicated on the back of the plastic. To create pin and tpin codes for the first time, you need to connect with the operator.

Step-by-step instructions for activating the card by phone:

• step 1 - call CitiPhone;
• step 2 - specify the Citibank client menu by pressing 2;
• step 3 - enter 16 digits of the card number;
• step 4 - go through the identification procedure. This item is necessary in order to confirm the ownership of the payment instrument and the correctness of the data you entered. It will be necessary to indicate passport and personal data;
• step 5 - a one-time password will be sent to the number specified in your agreement with the bank. You will need it to create a PIN and TPIN code;
• Step 6 - by entering the one-time password sent, the client gains access to creating a new, personal PIN and TPIN code. It is recommended to write down the selected option to prevent further restoration.

The final activation of the payment instrument will occur after the client uses any services through a branded ATM. For example, you can check the balance on the card account balance.

From this moment, the client can fully use all available services of the bank.

If you encounter any difficulties, malfunctions in the system or questions in the process of activating a new Citibank payment card, you can contact the operator. The employee will explain in more detail how to go through the procedure in the way you have chosen.

Activation of the card is carried out independently directly on the bank’s website, where you must indicate all the activation details (card number, expiration date, date of birth, etc.).

You can also activate the BPC in your personal account of the Citibank Online Internet bank, and the user will be asked to create a PIN code required to perform various transactions through an ATM.

In addition, you can call the Automated Service System and use the voice menu. To enter the system, you need to dial +7495 775 7575 (Moscow), +7812 336 7575 (St. Petersburg), 8800 700 3838 (other cities) and enter your TPIN (personal number). Next, in tone mode, you need to dial “1” (for bank clients) - “3” (to activate the card) and follow the instructions of the system. If you need help, you can contact a support representative at any time by pressing “0” on your phone.

2. Checking the card balance

The status of your card account can be found out in any of the following ways:

• Citibank Online

In this remote service system, you can receive information about the current balance and debt on a loan/credit card, find out the details and history of account transactions. After logging into the system using your password and login, select the “Accounts” - “Account Details” section. In the list window that opens, select the card you are interested in, the current balance of which will be displayed in the top middle.

• Mobile service Citi Mobile

To access, you need to download the Citibank RU application to your smartphone, type mobile.citibank.ru in your Internet browser and enter your login and password (the same as for accessing the Internet bank).

• Citibank Alerting Service

This alert service instantly sends information about completed transactions via BOD in the form of SMS to a mobile phone or e-mail to an email address. Along with the transaction details, the message will indicate the account balance or the amount of the available credit card limit. You can activate the service yourself through Citibank Online or by calling the contact center. The cost of the service is 65 rubles/month.

• Citiphone Banking

By dialing +7495 775 7575 (Moscow), +7812 336 7575 (St. Petersburg), 8800 700 3838 (other cities), you can always get information about your account and cash flow. You can find out the balance without connecting to the operator. To do this, call one of the listed numbers and dial "1" in tone mode (for bank customers) - "1" (account transactions) - enter the card number, TPIN - "1" (information about the account status) - "1 "(bank account balance) or "2" (available credit card balance).

• Electronic statement

This is a free copy of a bank statement for debit and credit cards in electronic form (PDF format). You can subscribe to receive a statement using Citibank Online ("Account Information" - "Subscribe to Electronic Statement") or by calling the support center.

• At a Citibank branch.

3. Credit card replenishment

You can deposit funds to repay the loan in any of the following ways:

• Via Citibank Online

Log in to the system, specifying the password and login, select the section "Transfers and payments" - "Transfer between accounts". In the window that opens, select the type of operation, specify the accounts for transfers, the amount and date of payment. It is worth noting that the regular payment option for transfers to a credit card does not work in this system (it is provided by the Direct Debit service).

• By calling V service Citiphone Banking

Call the customer support number and dial “1” in tone mode (for bank clients) - “1” (account transactions) - enter the card number, TPIN - “2” (bank transfers) - “2” (repayment of credit card debt ).

• Using the Citi Mobile service
  
• Through Citibank ATMs or ATMs with the ability to instantly deposit funds

In this case, you need to deposit cash into the bill acceptor, using the prompts on the screen. For the operation you will need either the card itself or details (its number or account number). There is no commission. ATM addresses can be found on the website.

• By depositing funds into a cash register located at a Citibank branch

The address of the nearest branch can be found.

• By making a non-cash transfer from an account opened in another bank

All the details necessary for this can be found on the website. The commission is set by the sending bank.

• Through Eleksnet terminals

By selecting the appropriate items on the device screen, make the transfer (you will need your card or account number). Terminal addresses can be found. There is no commission for such replenishment.

• Via mail

You must fill out a special transfer form; the commission is paid by Citibank itself.

4. Increasing the credit limit

The established credit limit can be increased at the initiative of the bank based on the borrower’s good credit history. The client also has the opportunity to contact Citibank with a request to increase the loan limit. The bank will make a positive decision if you have been using the credit card for more than a month and can provide a document confirming your new income (personal income tax certificate No. 2 must be submitted in person to the branch).

If it is impossible to confirm income, the financial institution will increase the limit based on your credit history and the period of use of the card: if you use your BPC from 6 to 12 months, the limit will be increased by 25%, if the period is more than a year, then the limit will increase by 50%. There are two ways to apply to increase the limit without proof of income:

• Via Citibank Online

To do this, you need to log in to the system using your login and password, select the “Additional services/Write to Us” section. Then select “Increase your credit card limit” in “Credit Card Questions.” In the window that opens, provide the necessary details and send the application to the bank.

• By phone

You should call the 24-hour service number and select “0” in the voice menu (connection with an operator), inform the bank employee about your desire to increase the lending limit and answer clarifying questions.

5. How to block a CitiBank card

If you lose your card, you must block it immediately. You can do this by contacting a support service employee at +7495 775 7575 (Moscow), +7812 336 7575 (St. Petersburg), 8800 700 3838 (other cities). You can block a credit card without connecting to an operator. To do this, you need to call one of the indicated numbers and dial "1" (for bank customers) - "2" (to block the card) in tone mode, then follow the instructions of the system.

You can temporarily block the BPC and order its reissue using the Citibank Online Internet service. To do this, in the "Service Center" section, select the "Card blocking and re-issuing" item, where you specify the type of payment instrument and blocking, and also select the reason for re-issuing from the list (in the case of ordering a credit card blocking with its subsequent re-issuing).

6. How to change your PIN

If necessary, the cardholder can change the PIN code free of charge through the Citibank Online system (it is necessary to select "Change PIN code" in the "Service Center" menu, come up with a new combination of numbers and confirm the operation by entering a unique password sent by the bank via SMS -message).

7. How to close a card

The client has the right to terminate the loan agreement at any time by sending a written notice to Citibank and an instruction to transfer the account balance (if any) to an account with Citibank, another bank or financial institution. In case of termination of the agreement, the account must be closed; the credit card issued to the client (as well as additional credit cards) is blocked and revoked; any transaction with payment in installments becomes a transaction without payment in installments, and interest accrued before the date of termination of the agreement is not subject to recalculation; the current balance for such transactions is subject torepayment by the client; the entire current balance is subject to repayment by the client.

The above amounts are subject to immediate repayment, but in any case no later than 30 days from the date of the corresponding request from Citibank.

Citibank currently has more than 1 million clients. There are more than 50 of its offices and more than five hundred ATMs throughout Russia.

And the number of people who became owners of his credit cards has already exceeded half a million.

In this manual, we will tell you in more detail how to properly use the cards of this bank in order to make full use of all their functions.

Activation

• You can activate the card on the Citibank website by providing all the information requested by the system;
• You can do this by using Citibank Online. In your personal account you will be asked to create a PIN code, which you will need for transactions using an ATM;
• You can activate your card through the “Automatic Service System” by making just one call.
  SAO phone numbers:

Balance check

• With the help of Citibank-Online, you will receive complete information not only about the status of the card balance, but also about the credit debt to the bank, and also learn more detailed details about all transactions with your accounts.
  After logging into the system, select “Accounts”, then “Account Details”, then select the card whose balance you are interested in;
• To check your balance using the Citi Mobile service, you need to download the Citibank.ru application to your smartphone. Go to the website mobile.citibank.ru, log in and enter your password;
• Using the Citibank Alerting Service, you can receive instant information about the current balance on your mobile phone or e-mail - in the form of an SMS message. The service is paid – 65 rubles. per month. You can connect it yourself using “Citibank Online” or calling the support service;
• With Citiphone Banking, you can find out the status of your balance by dialing the phone number:
• 8-495-775-75 75 – for residents of Moscow;
• 8-812-336-75 75 – for residents of St. Petersburg;
• 8-800-700-38 38 – for regions;

You do not need to connect to an operator. Just dial one of the above numbers and press the desired number (in tone mode).

• Using an electronic statement. You can subscribe to receive it through Citibank Online or through the Help Desk (by calling);
• By visiting a bank branch.

Refill

• Log in using Citibank Online. Open the section “Transfers and payments” – “Transfer between accounts”. Next: select the type of operation, indicate the number of accounts (accounts) for the money transfer, the amount of the transfer, the date of the transfer;
• By calling Citiphone Banking on your mobile phone;
• Using the mobile service “Citi Mobile”;
• Using the Citibank ATM network, as well as ATMs with the ability to instantly deposit funds;

This is easy to do by following the prompts on the ATM screen. To credit money funds, you must have a plastic card or its details. Commission – 0%.

• By depositing money through a cash register at Citibank branches;
• Using a cashless transfer from an account opened in another bank. The details necessary to complete this operation can be found on the website. Check the commission with the sending bank;
• Using Eleksnet terminals. On the screen, select the items you need and complete the money transfer operation. Commission – 0%;
• Through postal transfers. You must fill out a transfer form at the post office. The commission is taken from Citibank itself.

Ways to increase your credit limit

If you are a responsible and positive client of the bank, if you have an impeccable credit history, then Citibank can increase your credit limit on its own initiative.
However, you can contact the bank in person with an application to increase your credit limit.
Citibank can approve your application if you have been the owner of the credit card for more than one month and are able to present a certificate of form 2-NDFL about the new additional income that has appeared.
If you cannot provide such a certificate, the bank will be able to increase the limit based on your credit history and the period during which you use the credit card. If this period is 6 months or 1 year, then your limit can be increased by 25%. If you have owned the card for more than a year, the increase will be 50%.
You can apply to increase the limit without proof of income in one of two ways:

• Using the Citibank Online system. Once logged in, select: “Additional services/Write to us.” Next, following the prompts and requests of the system, send your application to the bank;
• By calling the Bank Information Service. In the voice menu, select the number “0” and contact the operator. You inform him of your desire to increase your credit limit and answer a series of questions.

Blocking a Citibank card

If you have lost your credit card or it has been stolen, it should be blocked. Telephone numbers to call immediately:

• 8-495-775-75 75 – for residents of Moscow;
• 8-812-336-75 75 – for residents of St. Petersburg;
• 8-800-700-38 38 – for regions.

You can block the card without communicating with the operator by calling one of the numbers. In tone mode, dial “1” - “2” - card blocking. Next, follow the system prompts.

You can temporarily block or order a reissue of a credit card using Citibank Online.

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After processing the application received from the client, Citibank delivers the credit card free of charge. In the cities where the bank actually operates, delivery is made by courier. In other regions the card is delivered by mail.

If the bank's decision is positive, the client receives a non-activated card. Before activation, no operations will be possible on it. The client will be required to perform a few simple steps to gain access to the card's capabilities.

3 ways to activate your Simply Citibank credit card

There are no service charges received prior to activation. No more than 5 days should pass from the moment you receive the card until it is activated. Activation consists of two stages: the first is assigning a PIN code, and the second is assigning a special Tpin code. Both combinations are mandatory.

Tpin code is a numeric combination assigned to manage your account by phone. It consists of four digits, which are entered each time you try to perform an operation using the phone number linked to the card.

1. On the official website of the bank

Citibank has developed special functionality that allows users to activate received cards remotely. To do this, just follow the link and fill out a special form. At the first stage, the following information is indicated:

• Card number is a combination of numbers on the front side of the physical medium.
• validity period - indicated in MM/YY format.
• full date of birth of the holder - indicated in the format DD/MM/YYYY.

After completing these actions, the system transfers the user to the second step - creating a PIN code and Tpin code for the card. Both values ​​are created by the user independently and entered in the appropriate fields of the form.

Confirmation of information is carried out by sending a verification code via SMS message. If no discrepancies are identified, the bank will enter the information into its own database. Immediately after receiving the response SMS message, the holder can make the first transaction on his card.

2. Through the CitiPhone service

In addition to the official website, Citibank has provided another convenient option for activating the card. The service, called CitiPhone, allows users to perform a number of operations on the card, including its initial activation.

The system operates in two modes - tone - all operations are carried out by the user independently, but with the help of an autoinformer. The second mode is voice; activation is performed by a technical support operator.

In both cases, activation is carried out using the card number and the holder’s passport data. For successful identification, the user is asked a series of questions that he must answer correctly.

Both numerical combinations are entered manually by the user - in tone mode. The technical service operator will not see these combinations. The information is strictly confidential and only the card holder can have it. The service is available by calling the phone number - 8-800-700-38-38. The call is free from all regions of the country.

Activation is completed by completing any transaction using the PIN code. This can be a transaction through an ATM or a purchase at any point where payment terminals are available at the checkout.

3. At a bank branch

Activation of the card is possible at the bank office, immediately after receiving the card. All necessary actions are performed with the help of a service department specialist at a special bank terminal. All basic services can be connected to the card here.

To subsequently use the card, the user must complete any transaction by entering the PIN code assigned at the bank office.

PIN code from Citibank credit card

A numeric code consisting of any four numbers is the basic information on the card, which should not be known to third parties. The bank does not bear any responsibility for any transactions using a PIN code. In case of erroneous transactions, theft of funds, and other events preceded by entering a PIN code, it will not be possible to return the money through the bank. Therefore, code security should be taken seriously.

How to create a pin code

The initial creation of a PIN code is available on the bank’s official website. The numerical value is not sent in an envelope upon receipt of the card and is not assigned by bank employees. To create it, the user has two options:

1. Card activation service on the official Citibank website.
2. Call the number - 8-800-700-38-38.

The first option is more convenient - the code is assigned by the user independently by filling out a special form. The entire operation takes a few minutes.

How to find out your PIN code

The user may not use the card for its intended purpose for some time, and the current PIN code is simply forgotten. To use the card again, you need to restore access to the code.

If you lose access to the code, you will not be able to find it out - no one has this information except the card holder himself. You can contact the support service only to receive practical recommendations on how to restore a numerical value.

The old PIN code will be reset after restoration. The new combination is assigned by the user according to a specific algorithm.

How to recover your PIN code

The code is restored within 3-5 minutes. To do this, the user needs to perform the following actions:

1. Call the number - 8-800-700-38-38 and after the autoinformer answers, press key 1.
2. Go through the identification procedure - answer the questions asked by the bank’s system.
3. Receive a one-time password to the linked phone number and enter it in tone mode.
4. Get access to PIN code recovery.
5. Enter a four-digit number in tone mode.
6. Confirm your entry again.

Immediately after completing the procedure, the user needs to complete any transaction that requires entering a PIN code. This is required to secure the code in the bank's database. You can restore your PIN an unlimited number of times. The bank does not charge a fee for this service. It is recommended to store the combination safely so as not to waste time on manipulations to restore it.

How to change your PIN code

Changing a PIN code differs from restoring it in that the user at the time of the operation has access to the functionality of the card, but for some reason decides to change the previously used combination of numbers.

For those who do not use Internet banking, the most suitable option is to change through the bank’s support service. The procedure is almost identical to code recovery. It is enough to correctly follow the prompts of the autoinformer and press the necessary keys. Residents of the Moscow region can use the number - 7-495-775-75-75. Residents of other regions use the federal (toll-free number).

Holders who actively use the Internet banking functionality can change their PIN code in just a few clicks. This is done in the Citibank Online system. In the “service center” tab, go to the “change PIN code” section.

On the page that opens, the user indicates the card number, enters a new PIN code, confirms it, and activates the operation. Confirmation of the change is made by entering the verification code received in the SMS message. If everything is done correctly, here, on the banking service page, the client will receive a notification that the PIN code for the card has been successfully changed. You can check the validity of the new PIN code by performing any transaction that requires its entry.

: You can avoid difficulties in the process of using the “Simply Credit Card” from Citibank if you approach the assignment and storage of the PIN code responsibly. The simplest groups of numbers (1234, 2222, 4321 and the like), dates of birth, and the numerical designation of the current year should not be used. It is enough to come up with a well-remembered combination so that the code does not have to be restored or changed later.

How to activate a Simply Citibank credit card

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Citibank (Citibank) is a private bank of international scale, which since 1992 has been operating in the Russian market. JSC CB Citibank is part of the global financial corporation Citigroup, which operates in 160 countries and has a history of more than two centuries. Currently in the Russian Federation the bank serves hundreds of thousands of private and thousands of corporate clients; its branches and offices can be found in 12 major cities of the country.

Applying for a Citibank card

Citibank offers an outstanding line of financial services and products. In particular, anyone can fill out an application on the official Citibank portal to receive a credit, salary or debit card.

It is worth emphasizing to potential clients that submitting an application may require consent to a check of your credit history by a financial institution. After approval of the application, the card is sent by mail or courier delivery to the client.

Features and activation methods

When it arrives, you won’t be able to start using it right away. Until the client decides to activate the Citibank card, any transactions with it will be impossible. Accordingly, there will be no charge for its service. That is, those who suddenly change their mind about using the services of Citibank do not have to worry that money will be written off from their account and they will become debtors - this will not happen.

In principle, the activation procedure is quite simple. It is the same for all types of Citibank cards and takes only a few minutes. To activate, the client must come up with two combinations of numbers that are difficult for other people to guess - for the PIN code and for the TPIN code. Pin needed to carry out transactions through store cash registers and ATMs. A TPIN code will allow you to have access to account information and manage it over the phone in the future. Of course, these combinations of numbers must be learned by heart.

Today, you can activate your Citibank card in several ways:

• by telephone hotline (for residents of Moscow, telephone 84957757575 ; for St. Petersburg residents - 88123367575 ; for clients from regions – 88007003838 )
• through an ATM;
• at the bank’s cash desk (this is the most convenient option for those who receive a card at a Citibank branch and not by mail);
• online on the Citibank website.

Online activation: step-by-step instructions

Information on how to activate a Citibank card online will certainly be of interest to active Internet users. This method deserves detailed consideration point by point.

It is very easy to check if you have successfully activated your Citibank card via the Internet. To do this, you just need to make some operation online, for example, pay for the goods, make a transfer or request a balance. You can also find out about commissions for certain operations on the official website.