To provide the most comfortable customer service, all banks use their own operating methods. Particular attention is paid to technical innovations on the modern market.

Promsvyazbank also makes a lot of efforts to ensure the comfort of its customers. Thus, at Promsvyazbank the hotline is one of the most effective, high-quality and widely used means of round-the-clock communication.

Main telephone numbers for contacting the bank

Like other banking structures, Promsvyazbank is concerned, first of all, about the speed of resolving customer issues. It was for this purpose that he developed a whole list of telephone numbers, each of which was responsible for its own area of ​​​​work. So:

Individuals who have never called a hotline before have no idea of ​​the value of technical support. Meanwhile, it has obvious advantages:

1. This is the fastest opportunity to obtain reliable and complete information about all tariffs, promotions and features of the bank.
2. Everyone can contact technical support around the clock and every day in a way convenient for them - either through online chat, or email, or social networks, or by one of the phone numbers.
3. It is not necessary to listen to a boring robot talk before connecting with a service employee.
4. Possibility of receiving an answer to a question in the shortest possible time.
5. The waiting time for a technical support response from the call center is no more than 60 seconds. This is especially true for those legal entities who want to urgently resolve an issue closely related to the conduct of their business.

How can technical support help?

By calling one of the hotline numbers for free, Promsvyazbank clients can resolve most of their issues quickly and efficiently. Thus, the technical support service can help in resolving issues such as:

1. In case of loss or other circumstances, an urgent blocking of the card is necessary.
2. Select the most suitable loan for the client.
3. Make a transfer from card to card or from card to bank account.
4. Get acquainted with all the new products in the field of customer services.
5. Get all the information about bank branches in the area of ​​interest to the client.
6. Find out the addresses of ATMs that accept Promsvyazbank cards and do not charge a commission.
7. Find out the balance on your credit card or the amount of debt that needs to be paid off.

In what areas is there no help?

Despite the wide range of problems that a free technical service operator can solve, there are also questions that he cannot or does not have the right to answer:

1. Applying for a loan over the phone. This can only be done when the client visits a bank branch.
2. Clarification of questions, the answer to which implies clarification of strictly confidential information. This may include the card number or personal data of the client. This is especially true if the answer is incorrect or absent.

How long does it take to answer a call?

Promsvyazbank cares about the convenience of all its clients, and therefore tries to minimize the time between calling technical support and its response. That is why their promised response time is no more than 60 seconds. However, they do not exclude that on weekends from 20 to 22 pm the waiting time for a call may be a little longer.

In case of going beyond these limits, as well as in case of outright rudeness of an employee, each caller has the right to go to the official website and write a complaint. In addition, he can call the short number 8800 and express his complaints.

Pay per call

Contacting the support service is not a source of income for Promsvyazbank, and therefore payment for the work of employees is not charged to clients. However, when calling from a mobile phone, you may be charged by your mobile operator. In some cases, the same rule may apply to calls via landline communications. Thus, when calling a number:

In addition, you can leave a request online. To do this, just visit the official website of Promsvyazbank.

Conclusion

Promsvyazbank is a high quality of work and a positive attitude of clients towards it. This is evidenced by numerous reviews on the official website and third-party resources. However, although rare, there are also complaints about the work of the hotline. Basically, clients complain about incomplete information about money transfers. But, despite this, the technical support service of Promsvyazbank are professionals in their field.

Promsvyazbank is one of the largest private banks in Russia. This financial institution is also included in the list of the most successful banks in our country. Promsvyazbank has been operating for more than twenty years. Its branches operate successfully on the territory of the Russian Federation. There are also representative offices in foreign countries: India, China, Kazakhstan, Cyprus.

The bank offers different types of services to its clients:

• registration of deposits and loans;
• settlement transactions with payments;
• registration of mortgage lending;
• investing in small and medium-sized businesses.

Promsvyazbank has licenses to carry out any financial activities. All bank clients have the opportunity to contact its employees by telephone and receive comprehensive information from qualified specialists. For these purposes, Promsvyazbank operates a hotline, launched for remote communication with clients. This service allows you to simplify and speed up the service procedure.

Possibilities

The client, by contacting the bank via the hotline, receives the information he is interested in about the bank’s activities. The hotline is considered one of the most effective methods of providing remote service.

Customers by phone will be able to perform the following operations:

• urgently block a bank card if such a need suddenly arises;
• apply for a loan, having learned in advance all the information on its terms;
• make a money transfer, transfer money to another card;
• obtain information about current promotions carried out by the bank at the moment;
• clarify the addresses of the nearest branches and branches of the bank;
• obtain information about the location of the nearest ATMs;
• inquire about the status of your existing loan.

You can call the hotline 24 hours a day. Bank employees will promptly answer the call, even if the line is overloaded, the client will not have to wait more than 15 minutes.

Before connecting to the operator, all callers are offered to listen to a commercial about the services provided by Promsvyazbank. This video does not take much time, it lasts only about ten seconds.

Phone numbers

For quick customer service, Promsvyazbank hotline numbers operate:

• 24-hour toll-free telephone for individuals – 8 800 333 03 03 ;
• toll-free hotline of Promsvyazbank for servicing legal entities – 8 800 333 25 50;
• Promsvyazbank phone number that you can call from another country - 8 495 787 3333 ;
"Quality Line", which is intended for customer reviews and wishes regarding the quality of service - 8 800 700 50 33 .

All calls to numbers starting with numbers 8 800, are free.

Using hotline numbers, Promsvyazbank is able to provide round-the-clock advice to all its current and potential clients from various parts of Russia. Thousands of calls are made every day.

Attentive operators will provide information of interest, answer all questions in detail, help solve emergency problems and give advice on any service provided by the bank.

Today Promsvyazbank is one of the three best commercial financial organizations in Russia. In addition, the bank has developed its own public standards for the quality of customer service, which have received many positive reviews. According to these rules, clients are provided with round-the-clock information and technical support through a special contact center.

Promsvyazbank quality standards

Public rules apply in all bank branches:

1. Pregnant women and clients with preschool children are served without waiting in line.
2. In case of violation of these rules, the client receives an additional reward to his bonus account.
3. Within three minutes, a client entering the office will be received by a specialist.
4. The waiting time for a connection with a contact center operator should not exceed one minute.
5. Any request is considered by bank employees immediately upon receipt, and a response will be received within three days.

How to call Promsvyazbank

There are several telephone numbers to contact the bank's support service:

1. Toll-free number 8-800-333-03-03 for calls from mobile and landline phones.
2. International number +7-495-787-33-33 for calls from abroad.
3. Hotline number for service quality issues 8-800-333-700-50-33.
4. 24-hour support for legal entities by phone 8-800-333-25-50.
5. Number for working with debts 8-800-333-03-50.

When calling toll-free support numbers, the client will be asked to listen to voice options from an automatic menu. Such tips allow you to quickly find answers to the most common questions about bank services. After listening to all points of the autoinformer, you can expect to be connected to a Promsvyazbank consultant.

How to contact Promsvyazbank support service

If you are unable to make an outgoing call, you can submit a request online:

1. Write your appeal to the bank's email address.
2. Contact online support through the bank’s official community on a social network In contact with , Twitter or at Facebook.
3. Make a call from the Promsvyazbank website, after connecting the headset.
4. Leave a request via the feedback form.
5. Send a written request to the address of any bank branch.

Online communication with Promsvyazbank support

In order to leave a review, wish or complaint, you need to:

1. Go to the official website of the bank.
2. In the reviews section, select the feedback item.
3. In the form that opens, fill in all the required fields with your personal data.
4. Indicate your full name.
5. Describe the problem in detail.
6. Provide a phone number or email address for contact.
7. Submit your application and expect a response within three days from the date of submission.

In order to leave feedback about the work of bank employees, go to the appropriate section of the support menu on the website. Next, you will need to indicate the type of appeal, its content, your full name, date of birth, telephone number and email address. You can independently indicate whether you would like to be contacted further, and whether you would like the review to be published on the site.

In the mystery shopper section, you can leave an assessment of the work of the bank’s specialists by filling out a form on the website. In the advisory council section, you can take part in a competition for the best ideas for bank development. You just need to log in through any social network and post an idea or vote for your favorite ones.