Free telephone numbers of the “Hotline” of Home Credit Bank in Moscow, St. Petersburg and in the regions of Russia, addresses for entering the “Personal Account” and other contact information of the bank.

Single support service number for Home Credit Bank:

8800 700 800 6

All calls to the number are free from landline and mobile numbers. The main phone number of Home Credit Bank is +7 495 7858222.

How to reach Home Credit Bank?

The bank's main support number is +7 495 7858222. For calls from phones outside Moscow, long-distance charges may apply.

All calls to a single call center number 88007008006 absolutely free for residents of all regions of Russia. For calls from mobile and landline phones, free calls only when you are in Russia. by number Hotline of Home Credit Bank?

Support number for calls from Moscow, Moscow Region and anywhere in the world:

+7 495 785 82 22

Call the 24-hour Home Credit hotline number +7 495 785 82 22 paid according to the tariffs of your telecom operator. The Moscow number is intended not only for residents of Moscow, but also for all bank clients when abroad and in international roaming.

Customer support number for clients from St. Petersburg:

+7 812 777 50 60

Call a single number of the 24-hour hotline of Home Credit Bank in St. Petersburg +7 812 777 50 60 paid according to the tariffs of your telecom operator. We recommend calling this number for residents of St. Petersburg or when abroad and in roaming.

To urgently block a lost bank card, select the voice menu section “Get advice from a bank specialist.” To do this, click on the number while in the main menu of the voice system. To leave a request to the bank's security service, contact the support operator at one of the numbers indicated above.

To receive account information, please be prepared to tell the operator the contract or card number and the code word. To access the Telephone Bank, you must have a special TPIN, which you can obtain from our support staff.

Internet Bank "Home Credit"

Using the Internet banking service from Home Credit and Finance Bank, you can control all ongoing transactions, pay for mobile communications, Internet access services, utilities and much more. At the same time, HCF is eliminating commissions for many previously paid services, which makes using the Personal Account even more attractive and profitable.

For login to your personal account and for more detailed information on how to connect online banking - go to the official website of Home Credit Online Banking or contact the support line for help 8 800 700 800 6 . You can contact the hotline staff 24 hours a day.

Online customer support Home Credit Bank

If you cannot reach the bank operator at the specified phone numbers, use the “Feedback" option to contact a bank employee. Using the feedback form, you can ask any questions regarding the work of the bank, leave a complaint or request..

You can leave your opinion about the work of the bank and its branches by answering several questions in a mini-survey on the official Home Credit website.

We know that sometimes it’s easier to write than to say or call the Hotline - that’s why we are open to communicate with clients on the most popular social networks: Home Credit groups In contact with , on Odnoklassniki and in Facebook .

An official representative of the Home Credit Bank support service will promptly answer all customer questions and complaints through a specialized portal about personal finance - Banki.ru. On this site you can also read many reviews from Home Credit clients.

Do you prefer a more concise presentation of information? Home Credit Bank maintains its own microblog in Twitter where all the latest news and useful information are regularly published in a short line. On the official video channel of Home Credit on YouTube Interesting and educational videos on a variety of topics are regularly published. For example, we recommend watching a popular video How to ruin the New Year which has already received more than half a million views.

Cities in which Home Credit offices are open

Bank branches are located in the following regions and major cities of Russia:

Moscow, St. Petersburg Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia ( Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region ( Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachaevo -Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar), Krasnoyarsk Territory (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Krasnogorsk ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), Republic of Tyva (Kyzyl), Tyumen region (Tyumen), Udmurt Republic ( Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary) , Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).

The most famous bank in Russia engaged in consumer lending is Home Credit Bank. It is a subsidiary of the Czech Home Credit Group, which has entered the Russian market since 2008.

In addition to various credit products, the portfolio of services includes insurance, information services, salary projects, as well as financial management through issuing deposits and cards.

Home Credit Bank's personal account allows you to carry out all banking operations in the most convenient way, around the clock and without visiting the office.

Personal account features

Remote banking services of HKF Bank LLC are convenient and simple. Bank clients just need to call or fill out a simple form on the registration page to gain online access to carry out all necessary operations.

The Home Credit Bank personal account is available 24 hours a day, making it possible to manage finances and receive the following services:

• Cost control.
• Opening, replenishing deposits and cards.
• Filling out an application for a loan.
• Payment for communication services and housing and communal services without commission.
• Payment of fines, taxes and state duties without commission.
• Transfers of funds between your accounts, intrabank and to clients of other banks.
• Connecting and setting up SMS notifications and automatic payment.
• Receive individual offers on bank products.

Registration and login to your personal account

Registration of a Home Credit Bank personal account is possible only for bank clients. To complete it, you must provide the card or agreement number, code word and passport data in one of the following ways:

• In any bank branch upon presentation of a passport of a citizen of the Russian Federation.
• Call the hotline. When connecting to Internet banking in this way, after completing the identification procedure, a bank employee will provide information with which you can log into your personal account.
• By following the link https://reg.homecredit.ru to a page with a form to fill out.

Internet banking from the bank Home Credit one of the leading offices for online control of funds in your accounts. Home Credit Bank was established in 2002 and is the leader in lending in Russia.

Login to the personal account of Home Credit Bank is carried out from the official page of the bank. To log in, just enter your username and password, and if filled out correctly, your account will open.

To enter your Home Credit Bank personal account, you must go to the bank’s official website at homecredit.ru and in the upper right corner click on the “Login” button.

The system will prompt you to choose where you want to go. Home Credit Bank has two types of personal account:

1. My loan
2. Internet bank

If you go to the “My Loan” section, you will go to the control panel of your loan and will be able to see key points regarding the debt, the repayment period, and the date of the next loan payment. In other words, this is a mini personal account where you can only control your loan, which you repay.

There is also a second, more complete version of your personal account - this is “Internet Banking”. Here you have access to all your assets that are registered in your name at Home Credit Bank: accounts, cards, loans. Here you can also manage services, pay for services, transfer money between your accounts or send it to another person.

Home Credit Bank personal account, security

• Be careful: do not download or install applications and programs from unverified sources on your device (tablet, computer, phone or smartphone);
• remember to install an anti-virus program, do not forget to update it periodically;
• in order to avoid disclosure of personal data, do not give your payment card and mobile device for use to third parties, even relatives and friends;
• when changing the telephone number designated as a contact number in the Banking Agreement, try to immediately notify the Bank about this;
• no one (even Bank employees) except you should know the following information: your plastic card PIN code, password for authorization in Internet banking, CVV/CVC code (indicated on the back of the plastic card), one-time confirmation codes;
• if a link to a web resource unknown to you came from an unreliable source, you cannot click on it;
• If you suspect that your personal data has been disclosed to third parties, we recommend that you immediately notify the financial institution.

Have you discovered that your finances have been illegally debited from your account? Call the hotline immediately.

To stay up to date with the security rules for your accounts, follow the news on the official page of the financial institution www.homecredit.ru.

Home Credit personal account interface

In these photos you can see what functions the Homecredit interactive account has:

Description and capabilities of the Home Credit account

• In your personal account, you can carry out such intra-bank operations as: repaying loans, transferring money to other clients of the same Bank (indicating the amount and personal account number), opening deposits and replenishing them, tracking credit card debts.
• The ability to transfer finances to any accounts (both organizations and individuals) without limiting the transfer amount. The commission is only 10 rubles.
• By going to the account transaction history, you can add your own payment template or repeat it if necessary.
• If necessary (for example, theft, loss), you can block your debit or credit plastic card yourself.
• In your personal account, you can select and open a deposit without directly visiting the office of the service provider.
• If you need to send a money transfer to a card from another bank in the country, you can make it by indicating only the recipient’s card number.
• Without visiting the bank, you will be able to get acquainted with complete information on all financial products of the bank that you use at any time of the day. For example, interest accrued on a deposit for a certain period, loan payment terms and the monthly payment amount on it, terms for closing the deposit, etc.
• With Internet banking, you can quickly pay for any utility bills without leaving your home or workplace. To do this, it is not necessary to visit the Bank's office.
• Do you use a credit card? Want to know about benefits? Use your interactive account to track the amount and terms of debt payment!
• It is also easy to transfer funds to the specified bank account: indicate the amount and details for its transfer.
• In your personal account, you can top up Home Credit Bank cards from payment cards of other banks.
• Internet banking from Home Credit allows you to receive real money or open a credit card without directly visiting the office. To do this, you can fill out the form. After 1.5-2 hours, the entire requested amount will be transferred to your account. This function is available if there is a special offer from the Bank.

Important information!!! All intrabank transfers and transfers to personal accounts in other banks in the country are carried out exclusively from a debit bank card. Any payments in Internet banking (payments are available for more than 800 organizations) are made without charging commissions.

The online client account service (“Internet banking”) is provided free of charge!

Credit office Home Credit

Getting authorized in the Homecredit Credit Account is quite simple. Enter the following information into the form fields: the user’s date of birth, mobile number, code from the picture and the SMS confirmation code received on the phone.

The difference between the Homecredit Credit Account and the personal account is that the client, while in the system, will only be able to control the receipt and expenditure of funds on the loan, and obtain information about the credit card or loan taken. In this system, you cannot send messages to the Bank, transfer funds, open deposits, change settings, make payments, apply for a loan or open a credit card.

Like the online account, the “Credit Account” function is also provided free of charge.

Do you have any questions about the operation of the Bank’s interactive system? Add a comment to the article with a question you are interested in, we will try to answer them as thoroughly and accurately as possible.

The demand for loans and installment plans has generated a lot of offers from financial institutions. HomeCredit Bank also offers a number of services for its clients: installment plans, loans for purchases or cash.

For the convenience of users, the “My Credit” service has been created, through which you can conveniently control your credit cards and accounts, pay off debt or increase the available limit.

My loan from Home Credit

There have been several changes in the positioning of HomeCredit Bank since 2017, the main goal being to simplify the use of loans.

One of the latest products - an installment card - allows bank clients to buy any goods in stores or online, even if there is no money in the account, and there are still 30 days until payday. In addition, there are several more cards for purchases of different sizes. To easily and conveniently use such cards, you can create a My Credit personal account on the bank portal.

“My Credit” is a section for credit card users. Here you can register your account and monitor your account, pay off your debt with interest and the “body” of the debt. The account will provide information about money spent, current debts, and payment terms. Every bank client who has taken out a loan at a HomeCredit office can create their own account on the organization’s website.

In his account, the user will be able to:

• repay debt via the Internet;
• monitor accruals and write-offs;
• clarify the balance and money used;
• submit an application for a loan or open a new card;
• contact bank employees, receive advice and assistance;
• find out the address of the nearest HomeCredit branch.

The service is absolutely free. To use it, you just need to log into your HomeCredit account; no additional authorizations are required. The official website of the service is mycredit.homecredit.ru. Registration takes a few minutes and greatly simplifies interaction with the bank. Most of the tasks can now be performed in your kitchen or on the couch.

How to log into your personal account My Home Credit Bank loan

Login to My Credit account

When the card has already been received, you can create an account on the portal. You can do this on the bank’s website; you don’t need to remember any logins or long passwords. Registration and login to the service account takes place by phone number and date of birth.

This choice of identifiers is very successful, since it is quite difficult to lose or forget your birthday and personal number.

To enter your personal account My Loan from HomeCredit:

1. We go to the main page of the bank's website.

1. Click on the corresponding block with the image of the phone. The system will take you to the account login page.

1. In the field with the telephone number, you must enter the number that was indicated when receiving the card and signing the agreement. Then enter the digital code and date of birth. In a couple of minutes, a message with an access code will be sent to the specified phone number, which you simply need to enter in a new field. The account will contain the information that the bank has on the registered account.

You need to press the red button. Fields will appear in which you enter the name and the question itself. Then click on the “Start Dialogue” button.

The support staff responds immediately; you can ask any question you may have.

After logging into your account, you can receive up-to-date information about your credit cards and limits, create a request for a new loan, or pay off your debts online.

How to pay for a Home Credit Bank loan online

In your account, you can find out about the amount of the upcoming payment, the repayment date, and clarify the full amount to be paid. It is very convenient to have such information at hand. If you repay all your debts on time, penalty interest on the loan will not be charged to the user’s name. You can also immediately transfer the required amount to your loan account in your personal account.

How to pay for a Home Credit loan online:

1. We go to your office through portal My loan.
2. In your account we find a block for making a payment.

1. A form will appear to fill out, enter all the necessary data.

1. Click the continue button and go to your email. A letter confirming the operation will be sent to the specified address.

There are two ways to pay off debts in your personal account:

• payment by card from other banks;
• payment by debit card from HomeCredit.

You cannot make payments from a credit card account. After the user has completed the online payment procedure, the data will be processed for some time. Enrollment occurs within 1 day (even on weekends). If the payment information has not been updated or other problems arise, you can contact the chat for help.

On the main page of the site there are sections with contacts and chat. You can contact us if you have any problems or questions while repaying your loan.

My loan application for mobile

We decided to make a simple and understandable service more accessible and even more convenient. You can manage your limits via your phone or tablet. At the same time, the functionality of the application for gadgets is not inferior to that of a website for a computer. Here you can also check your payments, track the next amounts and dates for depositing money, pay online, and contact the bank. The first two payments made from the application are commission-free, and there are preferential conditions for issuing cards via phone. You can download the “My Credit” mobile application from Home Credit Bank on the platforms and iOS Android, in the Google Play and App Store.