Where to donate torn money. Old dollars and euros: how to exchange damaged banknotes

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Paper bills and coins that have been in use for a long time can become quite worn and damaged. In addition, banknotes can be damaged in other ways: for example, by washing them, accidentally tearing them, etc. Do not think that after this your money is irretrievably lost - you can always exchange it at the bank for new ones. This article will discuss cases in which credit institutions issue new banknotes to replace old and damaged ones, and how this procedure is carried out.

So, you own damaged or heavily worn banknotes and want to know if they can be exchanged. Let's start with the fact that stores are required to accept as a means of payment crumpled, “washed” bills, banknotes with small tears or minor extraneous inscriptions that do not interfere with determining the denomination and authenticity.

Stores are required to hand over all damaged banknotes that come out of circulation to the bank for exchange. If you are given change with a torn or otherwise damaged banknote, feel free to ask for a replacement.

However, if the bill is so damaged that sellers refuse it, you can contact any bank for an exchange. Credit institution employees will immediately exchange banknotes if:

The bill has sealed tears;
The banknote has punctures, abrasions, inscriptions, and dirt that do not interfere with determining the serial number and denomination;
The bill has “lost” up to a third of its area (the edges are torn off), but the series and number are not damaged;
The banknote is glued together from several parts that undoubtedly belong to her.

There are situations in which the bank accepts the banknote, but instant exchange is not possible. These include cases when additional examination of a worn-out banknote is required:

The cashier had doubts that the glued parts belonged to the same bill;
The banknote has lost more than 30 (but less than 50) percent of its area;
Damage (scuffs, tears, punctures, inscriptions) has affected the series and number of the banknote, which is why it cannot be read.

If you hand over a torn banknote to the bank (and this is the most common case of exchange), you can find out in advance whether it will be exchanged or not. To do this, you need to determine the lost percentage of area. Make a life-size model of a banknote out of paper, drawing it into 200 equal squares. Then place the remaining part of the bill on the blank and circle the cells it occupies. By dividing the number of filled cells by 2, you will find out how many percent of the area of the damaged bill occupies the whole banknote. If this value exceeds 50, feel free to contact the bank to exchange the banknote.

What banknotes will the bank not accept for exchange?

There are times when the bank will immediately refuse to issue new banknotes to replace damaged ones. There are only three of them:

On the banknote there is the inscription “Sample”, and made in a typographical way. If this word is handwritten, it is not a reason for refusal.
The banknote had been taken out of circulation by the time of the visit to the bank. For example, the exchange of denominated money ended in 2002, and it will no longer be possible to exchange banknotes of the 1995 model.
The bill has lost more than 50% of its area. If the bill is torn, you can exchange only one - the larger half - or glue the pieces together.

Where are damaged banknotes exchanged?

When it comes to the need for an exchange, most owners of damaged banknotes sent to Sberbank, mistakenly believing that only there you can replace banknotes for free. In fact, this procedure can be performed at any commercial bank..

The exchange of damaged banknotes is regulated by the legislation of the Russian Federation. The text of the Federal Law contains the wording “credit organizations” - this means that the exchange is carried out by any bank registered in the country and having state accreditation. This includes those institutions that are considered “state” and private banks. Any of them is obliged to exchange damaged banknotes free of charge upon a client’s visit.

If you don’t want to spend money on a visit to the bank, you can try paying with a damaged bill in transport or in a store. ATMs and terminals accept torn and taped banknotes quite successfully. But in this case, it is worth sealing the tears with glue and tracing paper, and not with tape.

Procedure for exchanging damaged banknotes

Let's consider how the procedure for exchanging a damaged banknote at a bank occurs:

Determine for yourself whether the bill can be replaced.
Go to any bank branch of your choice, taking with you the damaged banknote and passport.
Exchanges are usually made directly at the cash desk. Give the banknote and your document to the cashier for inspection.
Fill out the exchange application and, if necessary, leave the banknote for examination. Note that the mandatory examination was abolished several years ago, and additional analysis is prescribed only in certain cases. In all other situations, the exchange occurs immediately upon the first request.
After inspection by the cashier or examination, you are given a new bill and the damaged one is removed. It should be remembered that the procedure should be absolutely free - charging a bank for exchanging banknotes is illegal.
If the authenticity of the bill cannot be established, it will be returned to you with the appropriate mark. If you disagree with the refusal, you have the right to contact another bank for the purpose of exchange or write a statement on the Central Bank website.

Is it possible to exchange damaged currency?

Until now we have been talking about the exchange of Russian money. However, there are cases when currency is damaged - dollars, euros, and other banknotes. It is also possible to exchange them, but there are some nuances that need to be taken into account:

Cannot be exchanged at every bank. Russian legislation does not apply to the replacement of such banknotes, and each bank itself determines whether it will carry out the procedure. Most large banks exchange dollars and euros; in some, you can also replace the currencies of neighboring countries, pounds, crowns. As for rare and exotic currencies, with a high degree of probability you will not be able to find a bank in Russia to exchange them.
The procedure is paid. Firstly, this is an additional service of the bank. Secondly, the bank will also have to pay for the examination of the Central Bank. The commission can range from 3 to 10% of the nominal value.
The exchange process may take a long time. Depending on the complexity, the examination ranges from several days to a month.
Banknote requirements may differ from those that apply to Russian currency.

Rudolf, thank you.
That is, did I understand correctly that the consumables will indicate the series of banknotes that will be issued to me?
I’m planning a trip to the bank next week, I want to think about it in advance, to be honest, I’m tired of the cashier returning money: “We can’t accept this bill.” But I don’t print them.

No, there will not be a series of banknotes:
According to clause 3.9 of Bank of Russia Directive No. 2054-U dated August 14, 2008 “On the procedure for conducting cash transactions with cash foreign currency in authorized banks on the territory of the Russian Federation” No. 2054-U, damaged banknotes that do not have signs of counterfeiting can be purchased for rubles either replaced with undamaged banknotes, a coin of the corresponding foreign state or with undamaged banknotes, a coin of another foreign state, or accepted for crediting to the bank account of the client’s deposit (deposit), or accepted for collection, taking into account the conditions for their acceptance by issuers. The procedure for accepting damaged banknotes, including for collection from organizations, and compensation for damaged banknotes accepted from organizations for collection is determined by the authorized bank. For damaged banknotes received from clients for collection at an authorized bank, VSP is issued a transfer order 0402102, which is sent to cash documents. Damaged banknotes accepted from clients are sent by the authorized bank to a foreign bank that accepts cash foreign currency for collection, or an authorized bank (branch of an authorized bank) is engaged to send these damaged banknotes for collection to a foreign bank. Accordingly, you need to ask the bank for the rules according to which they determine the solvency of these banknotes. So, by analogy with the question regarding Russian banknotes, it should be noted that according to paragraph 1 of the Directive of the Central Bank of the Russian Federation dated December 26, 2006 N 1778-U “On the signs of solvency and rules for the exchange of banknotes and coins of the Bank of Russia,” banknotes and coins of the Bank of Russia are solvent, valid as a legal means of cash payment on the territory of the Russian Federation (including those withdrawn from circulation), not containing signs of counterfeiting, without damage or having damage of the following nature: banknotes of the Bank of Russia: dirty, worn, torn; having abrasions, small holes, punctures, extraneous inscriptions, stains, stamp impressions; lost corners and edges. If your banknotes do not have the signs of insolvency established for them by the bank, then the bank’s refusal to accept these banknotes can be appealed in court.
Look, maybe there is an updated document or something has changed!

dirty or worn;
frayed or torn;
with small holes, punctures;
with inscriptions, stains;
without corners, with missing edges.

Stores hand over such banknotes to banks. Giving a client change with a torn banknote is a no-no!

Exchange via bank

Take money with serious damage directly to the bank (Sberbank and any other commercial bank). The Federal Law “On the Central Bank of the Russian Federation” states that the following are subject to mandatory exchange:

banknotes that are at least 55% preserved;
glued banknotes;
defective banknotes;
money that has lost/changed color under UV rays.

The main condition for the exchange: the banknote number must be clearly readable on any of the fragments.

People advise: Glue the torn banknote together using tracing paper and glue (do not glue it with tape!). “Feed” the “restored” money to the ATM/terminal – deposit it into your bank account or phone. This method works in 60% of cases!

Is it possible to exchange a torn bill at a commercial bank?

Let us turn to the Instructions of the Bank of Russia “On the signs of insolvency and the rules for the exchange of banknotes.” The document contains the wording “credit organizations”, meaning all banks registered in the Russian Federation except the Central Bank (Bank of Russia).

In addition to the torn banknote, take your passport with you.

How to exchange a torn banknote without commission?

The service fee was abolished back in 2010. Now any requirement to pay for an exchange is illegal. By the way: for four years now, the requirement for mandatory examination to certify the authenticity of damaged banknotes has not been in force. It turns out that you should not have any obstacles to replacing torn money.

I was assigned a commission to determine authenticity - is this legal?

In difficult cases, the bank has the right to conduct an examination (we emphasize: a free examination). The procedure is more likely to be carried out if:

the banknote is torn into a quarter of its area;
it is glued together from ten fragments of a banknote with one number;
it is glued together from fragments of different banknotes of the same denomination.

The commission may take up to 10 working days.

How the examination takes place is well described in the following commentary:

I was refused an exchange. What to do?

Contact another bank. Was it rejected there too? Has the right to complain about the actions of employees of the institution. Leave a message on the Central Bank website - indicate your full name and describe the problem. They will definitely answer you within a month.

Which banknotes cannot be exchanged?

Banknotes with significant damage are not valid as legal tender. First of all, these include banknotes with a safety level of less than 55%.

All negative reviews on the Internet regarding the question of how to exchange a torn banknote were left no later than 2013. Clients of most commercial banks say that today there are no problems with replacement.

Accountant. “Debit”, “Credit”, “Balance” - this is where I am like a fish in water. But endless numbers are certainly tiring. I would like to talk about travel and visit all corners of the globe.

Banknotes gradually wear out during daily use - we crumple them, fold them several times, then unfold them; the process is repeated many times and the banknote gradually becomes unusable. It happens that money is damaged as a result of getting wet or falling into fire. Is it possible to use such damaged banknotes? Can they be exchanged for “normal” ones? Where and how to do this? Check out the information we've collected.

Old dollars and euros: how to exchange damaged banknotes

Currently, there are fewer and fewer people who would trust their savings to banks. And this is not just a matter of constant revocations of licenses from credit institutions. The love of cash foreign currency among our population is connected, rather, with a general distrust of the national currency. Very often it turned out that all citizens’ ruble savings were rapidly melting away due to devaluation and hyperinflation.

You can buy currency at a bank or directly on the exchange through a broker (see the article: “Professionals show their cards: how to buy currency on the exchange”). But only banks are engaged in transactions with cash foreign currency.

Paper money, of course, is not at all wear-resistant, and over time it may show signs of damage: creases, stains, abrasions, tears, etc. And this is where some problems arise, because banks very often refuse to accept damaged dollars and euros, or want 10-20% of the amount for this operation.

With rubles the situation is completely different. According to the Directive of the Bank of Russia dated December 26, 2006 No. 1778-U “On the signs of solvency and the rules for the exchange of banknotes and coins of the Bank of Russia,” credit institutions are obliged to exchange free of charge damaged banknotes that have retained signs of solvency for new bills.

Moreover, the nature of damage to such banknotes can be very significant and varied; it is enough that one fragment retains at least 55% of the original area of the banknote.

The acceptance of old or damaged currency by banks is regulated by Bank of Russia Instruction No. 136-I dated September 16, 2010 “On the procedure for carrying out... transactions with cash foreign currency...” (can be found, for example, here) and Bank of Russia Instruction No. 2054-U dated August 14, 2008 “On the procedure for conducting cash transactions with cash foreign currency in authorized banks on the territory of the Russian Federation” (can be viewed here).

From these documents it follows that banks themselves have the right to establish rules for accepting damaged banknotes of foreign countries. Despite this, some credit institutions manage to violate these loyal requirements.

If you are refused to accept damaged money from foreign countries, then first of all ask the cashier to show you the internal “Rules for accepting damaged banknotes of foreign countries”, and point out the specific point in these rules, according to which your damaged banknote can be exchanged only with a commission or at all not accepted. And only if such a point is found, then the refusal is legal;

In other words, no objections from the cashier that he “just doesn’t like” this bill will be considered legal. Since the currency exchange procedure is an offer, and, accordingly, this operation must have clear criteria. And it’s unlikely that these rules include the clause that “if the cashier doesn’t like the bill without explaining the reasons, then the old dollars will not be exchanged” :)

In this case, you can safely complain about the bank to the Bank of Russia regarding violation of the law (or simply threaten to do so, sometimes this is enough).

First, ask the bank to give you a written refusal to carry out an exchange transaction. The bank may not immediately give you a written refusal (as, for example, in cases of refusal to accept additional deposits, see the article “How to write a complaint against a bank. Real experience and sample claims”). In this case, make a written claim yourself, which the bank cannot refuse to respond to.

Of course, no one needs extra hassle, but you should know that you have the opportunity to protect your rights, but whether the game is worth the candle is up to you to decide.

According to clause 2.4. In Instruction No. 136-I, the bank cannot set any restrictions on the denomination of banknotes or the year of issue during exchange (if the banknotes are officially in circulation). The bank cannot set different rates for different banknotes. And also, the bank cannot introduce restrictions on the amounts of foreign currency cash accepted and issued (with the exception of coins of foreign countries);

It is worth noting here that, of course, it is more expensive for the bank to deal with small bills (more costs for storage, transportation, etc.), but these are the difficulties of the credit institution.

The answer is obvious: all expenses for operations with old money of foreign countries are borne by the credit institution, and not by the Central Bank of the Russian Federation (as is the case with rubles, when the Bank of Russia, at its own expense, exchanges old banknotes for new ones). Our Central Bank does not have the ability to print new dollars, euros or pounds to replace the old ones (although it would be funny :)).

Therefore, our banks can exchange damaged or dilapidated banknotes only in foreign issuing banks (pounds - at the Bank of England, euros - at the ECB, dollars - at the Federal Reserve), for this damaged banknotes must be physically delivered abroad (which, of course, costs money) . Therefore, it is obvious that no bank even wants to get involved with coins of foreign countries.

Obviously, only large credit organizations can afford to carry out such operations and credit currency to their accounts abroad; smaller banks simply behave as intermediaries. By the way, such activities can also generate income, for example, here is an article on the banki.ru portal.

Thus, cash foreign currency is considered by the bank as a commodity, and not as a means of payment. Therefore, banks are interested in its ideal condition, so that they can then freely sell these same dollars, euros, pounds, francs, yen to you, making money on the spread (the difference between the buying and selling rates).

You should not think that if you receive some torn euros or old dollars, then the situation is hopeless. They can be easily exchanged. Everything, of course, depends on the specific case, on the degree of damage to the banknote, but here are some general recommendations:

1 Try exchanging currency at several banks.
All banks are different, and each has its own requirements for banknotes, and we should not exclude a purely subjective factor. Despite clear rules, very often everything depends on the cashier.

2 The bank will be more loyal to your damaged banknote if you are a client of this same bank and want to replenish your foreign currency deposit with it (there is no point for the bank to go into conflict with an existing client, since attracting new clients is much more expensive than retaining old ones).

3 Quite often, banks refuse to accept banknotes that have even minor marks or stamps on them. In this case, as well as in the case of small dents, tears, breaks, stains, try depositing your dollars or euros into your account through ATMs with the Cash-in function (i.e. with the function of accepting money). Many banks have such currency ATMs, for example, Sberbank, Alfa Bank, Russian Standard Bank, Promsvyazbank, VTB 24.

And in some banks you can exchange currency even without a card, for example, at B&N Bank ATMs:

4 Take your damaged dollars, euros, etc. take it with you on vacation abroad (or ask friends who are going abroad). Actually, there the currency is in circulation and is considered precisely as a means of payment, and not as a commodity. And you will be free to pay with your crumpled, torn, greasy, stained banknotes. Nobody will tell you anything (by analogy with our Russian rubles, the banknotes in circulation are far from ideal).

Moreover, it is not at all necessary that your old dollars will be exchanged only in the USA, and euros only in EU countries. In all popular resorts (Turkey, Egypt, Thailand, Vietnam) your freely convertible currency will be readily accepted.

5 If you still decide to pay a commission to the bank to sell your currency, then at least choose a more advantageous offer. Sberbank will ask you for 10% for the operation, but, for example, Bank of Moscow is only 5%. Rosselkhozbank also offers to exchange damaged banknotes with a commission of 5%:

6 In case of significant damage to banknotes, or if the bank simply does not want to deal with the damaged banknotes itself, the credit institution may offer you to send your currency for collection. Those. Your money will be sent to the issuing state (abroad, of course) to check its solvency and, in case of a positive decision, a refund will be transferred to your account. For example, Sberbank charges 10% for such a service, Bank of Moscow 5%.

It is difficult to call a collection operation in the same Sberbank (as, indeed, in any other bank) a profitable deal, because You have no guarantee at all that you will be paid anything. From the application for acceptance of banknotes for collection by Sberbank (see here) it is easy to notice that:

If a foreign bank refuses to purchase banknotes accepted for collection, Sberbank will simply send you a written notification of the foreign bank’s decision with an extract from the foreign bank’s official response attached. Accordingly, no one will return the 10% commission to you;

You can wait up to 3 years for a decision. And, naturally, Sberbank is not responsible for the actions of foreign banks and banks of issue that resulted in a delay in sending notification or payment of compensation, as well as refusal to pay compensation;

In any case, it is better to take care of your currency than to waste time selling or exchanging it. Do not forget also that it is not advisable to store all your money in cash. Interest rates in banks on deposits in dollars and euros are, of course, low, but it’s better than nothing. In addition, to buy and sell currency on the exchange, you do not need its cash form at all.

at the BFG-Credit bank they accept old dollar bills with stamps and inscriptions as deposits, without talking, the cashier said that they will then exchange them at the Central Bank, if I remember correctly, but at the MKB they did not accept them. In theory, you can deposit an amount into an account (deposit) and then withdraw it (new blue bills are being issued now)

Source: http://hranidengi.ru/

How to replace torn money in a savings bank

Russian ruble With what damage must a banknote be exchanged at the bank?

— Glued banknotes. Even a “collage” of several fragments is allowed. The main thing is that they all belong to the same banknote. This also includes banknotes with tears (sealed or not). Moreover, the number of tears can be any
— Banknotes with minor damage (edges are torn off, there are punctures, abrasions or dirt). “Discolored” money (for example, after washing or faded in the sun) can also be exchanged.
— Banknotes that are at least 55% preserved.

Where can I change a torn banknote?

Often you have to deal with the fact that there is a torn or taped bill in your wallet, but it is not accepted in the store. It also happens that we ourselves spoil the banknote, stain it with paint or accidentally tear it. It’s not a big deal if it’s one small bill, but what if you washed clothes that contained banknotes worth a decent amount? In both cases, torn, damaged Russian ruble banknotes can be exchanged at any bank, receiving new banknotes in return and without paying any interest.

Exchange of banknotes is quick and easy, but subject to certain requirements. Should you take torn banknotes from the store? How many times have many of us had to argue in a store with a seller who does not want to take not just a torn bill, but even a banknote with a small cut or tear, neatly sealed with tape.

Exchange of a torn banknote

Traveling abroad is no longer something rare or exotic. But for such voyages you have to take cash with you. After all, not all taxis or local markets can accept a tourist’s credit card.

In this article we will tell you how to exchange rubles for dollars at Sberbank. Also, dollars are often bought by ordinary citizens trying to protect their savings from inflationary surges. After all, the world's main monetary units do not lose their value so often.

Therefore, you have to have savings in foreign banknotes.

Types of currency transactions at Sberbank Basically, foreign money can be bought or sold in the country's largest financial institution.

Clients cannot make transactions worth more than 15 thousand rubles at a time. This restriction is set by law, not by the bank. What currencies can be exchanged at Sberbank The main foreign currencies for exchange at Sberbank are the dollar and the euro.

But in regional centers and in Moscow you can find branches that carry out foreign exchange transactions with a large number of different foreign banknotes, such rare ones in Russia as the Canadian dollar or the Danish krone. Sberbank currencies The list of all currencies is limited. There is one for each department. You can find out by calling the bank's hotline.
How to exchange change for paper money at Sberbank in 2017

There are several possible uses:

— Payment for services at the cash desk.
— You can deposit money into your personal account and then withdraw it.
- You can buy currency using the coins you have.
- Payment of utility services.
- Many other operations.

The bank cannot refuse to accept coins as a means of payment. Naturally, it is better to sort them so that the further calculation procedure takes a minimum amount of time. Bottom line: You can not only exchange money at Sberbank, but also use change to pay for services and deposit it into your account.

You can load it onto your card and then pay in stores or withdraw cash from an ATM.

How to change torn money?

To hand over coins to Sberbank for money, you need to bring coins sorted into separate bags or packages by denomination. It is recommended to put a piece of paper in each package indicating the total amount and denomination of money in it, which will significantly speed up the counting process by a Sberbank employee. A passport is necessary so that if counterfeit coins are found among the money, the identity of the person who provided them can be identified.

It is recommended to coordinate transactions for the exchange of small change in advance with Sberbank, since there are branches in which special automated machines for counting coins are installed. In such branches, they will receive the client at any time convenient for him without any problems. If there is no Sberbank location with such a device in your locality, or there is no way to get to it, then it is best to coordinate the time of your visit, especially if there is a lot of small items.
How and where to exchange torn banknotes

Surely each of us has at least once wondered where we can change a torn banknote. Due to careless handling of money, paper banknotes are easily torn or soiled, after which they can no longer be used as a means of payment. But not everyone knows that money can be exchanged at a commercial bank, for example, at Sberbank of Russia.

Let's look at how to change a torn bill at Sberbank and how to do it. Content

— What kind of money can be exchanged?
— How to donate money for exchange
— If the bank refuses, what to do?

What money can be exchanged First of all, you need to pay attention to what money can be exchanged. Unconditionally, without additional examinations, you will be able to exchange a banknote if it is 100% of its area, that is, when it is torn or sealed, or torn, but you have all its parts.
Is it possible to exchange a torn bill at a savings bank and will they accept dollars?

For example, if instead of a bill there is a “stub” that is preserved in less than 55% of the total area. Or two short halves, with burnt edges. So, if there is only one half, but “decent”, you can try to exchange it for a whole one. Foreign currency It is much more difficult to exchange damaged dollars or euros than Russian rubles.

The fact is that in 2004 the Central Bank refused to regulate banks' foreign currency requirements. Therefore, each bank will have different requirements for the type of damaged foreign banknotes. Some banks do not accept banknotes even with minor damage (for example, a puncture from a stapler).

Others have no problem accepting banknotes that have been accidentally machine washed or have burnt edges. For example, at Absolut Bank the main thing is that the banknote retains the basic details.

Source: http://easy-tax.ru/

Banks that are required to replace old, torn or damaged banknotes with new ones often fail to do so.

Where to change a torn banknote in Moscow

Go... to the National Bank! This was the answer that the “DELO” correspondent heard in almost all the largest banks to his request to exchange a burnt twenty for a new one. Banks that are obliged to replace old, torn or damaged banknotes with new ones often do not do this, violating the requirements of the NBU.

Almost all people have cases when, through negligence or accident, they spoil banknotes. Such banknotes, in principle, remain legal tender, but you most likely will not be able to pay with them in a store. To exchange old, torn or damaged money, you can contact any (!) bank. This is stated in the resolution of the National Bank N547 “On approval of the rules for determining the paymentability and exchange of banknotes and coins of the National Bank.” According to the document, all banks are obliged (!) to replace damaged banknotes (but this only applies to national currency!), as well as to credit them to accounts, deposits, etc., if the size of such banknotes is at least 55% (!) of original size. There is no charge for exchanging money.

The "DELA" correspondent decided to check how carefully banks comply with resolution N547 and whether it is easy to exchange damaged banknotes for new ones in their branches. For this purpose, he burned a twenty-hryvnia banknote (see photo), but in such a way that it was subject to exchange in any case.

However, changing the burnt twenty turned out to be oh so difficult! Almost all the banks that DEL's correspondent visited refused to make the exchange. And these are not the last banks in the country: Raiffeisen Bank Aval, Prestige Bank, First Ukrainian International Bank (the correspondent went to the branches of these banks on Prorizna St.), Privatbank (Kostelnaya St.), Nadra Bank (Degtyarevskaya St. ), Ukrsotsbank (Belorusskaya St.), UkrSibbank BNP Paribas Group (Melnikova St.) and Finance and Credit Bank (Vladimirskaya St.).

Considering that the banknote that became a victim of the experiment was only burnt by approximately 10%, then it should have been exchanged at any bank. However, doubts about this began to creep in immediately after visiting the first bank - “Prestige” (soon it will be renamed Erste Bank (Ukraine). Seeing the twenty burnt around the edges, which the correspondent presented for exchange, the cashier girl immediately replied that she would help She won’t be able to do anything, since the bank doesn’t exchange damaged banknotes. When asked what to do with such money, the girl just threw up her hands.

The First Ukrainian International Bank (FUIB) also could not (or did not want) to help. In response to the remark that the bank must make the exchange (according to the NBU resolution), the cashier looked with surprised eyes. Then she offered to go and resolve this issue at the National Bank. “We don’t owe anything to anyone, go and change money at the National Bank,” was the outcome of the conversation.

The next bank the correspondent contacted was Raiffeisen Bank Aval. During the conversation with the cashier, I got the impression that the young man did not know what to do in such a situation. This is probably why he decided to consult with senior colleagues. Returning after a five-minute absence, the cashier still refused to exchange the twenty, motivating the bank’s decision by the fact that in the lower left corner of the banknote one letter in the series in front of the number was not visible (this is true, see photo). However, I wonder how such a bank requirement is consistent with the NBU resolution, which states that a banknote that is damaged even by more than half can be exchanged? In addition, any more or less attentive person, studying money, probably noticed that the series and number of the banknote are duplicated. It is indicated in both the lower left and upper right corners of the banknote. Therefore, the explanation that the bank, they say, cannot determine the series of the banknote looks strange, to say the least.

True, at the end of the conversation, the cashier of Raiffeisen Bank Aval said that “if he accepts that kind of money (like a burnt twenty - “BUSINESS”), then he will have problems with the management.”

The situation was repeated at Finance and Credit Bank. They also said that they would not change the ill-fated “twenty” because they could not read the series (no one is still looking at the upper right corner). It’s good that the bill wasn’t 30-40% burned, because then they probably would have advised to throw it away altogether!

Having doubts that it would be possible to change the twenty at all, the DEL correspondent went to the Khreschatyk bank. And, lo and behold! They agreed to change the bill! And the cashier was absolutely not embarrassed by the fact that there was no letter in the series. True, we had to wait. The cashier nevertheless decided to play it safe and ran to consult with her superiors. But still, in this situation, it’s a sin to complain!

At Privatbank, Ukrsotsbank, UkrSibbank and Nadra Bank, the cashier girls didn’t even bother to explain why they didn’t want to change banknotes. Having refused, they simply switched to another job, without paying any attention to the client.

Take into account

If the banknote is damaged by more than 55%, it can also be replaced! But only in branches of the National Bank. As for foreign currency, no bank is obliged to exchange it. Therefore, in this case, banks themselves set the rules for exchanging damaged currency. The only thing that the bank is obliged to do is to inform the client about these rules. Namely, post the terms of exchange of damaged currency in a visible place so that the client can freely familiarize himself with them. Therefore, if a dollar bill or euro is not accepted for exchange, citing a reason not specified in the exchange conditions, then you can write a complaint to the National Bank, indicating the exchange office.

Source: http://www.uabanker.net/

How to sell currency if the cashier doesn’t like the bills?

Many clients, when selling currency at an exchange office, are faced with a situation where the cashier refuses to accept individual bills. Moreover, the banknotes are not at all dilapidated or badly damaged, they are just not very new, somewhat worn, with folds in various places, punctures and marks from stamps, various minor inscriptions with a pen, pencil or felt-tip pen. At the same time, both the cashier and the client do not doubt the authenticity of the money presented, but, nevertheless, the cashier does not want to accept it and offers to take it back or exchange it, but with a significant discount - up to 40%. What to do in this case and is it possible to somehow exchange such banknotes?

— Firstly, you should not agree to an unfavorable exchange at a reduced rate in any case, especially if a large denomination banknote or several foreign pieces of paper come under suspicion.
— Secondly, you need to completely calmly go to another commercial bank and sell currency there.

The thing is that there are no uniform detailed rules for transactions with foreign cash, and each bank introduces its own internal instructions for employees. In addition, each individual cashier understands instructions differently.

We should not forget about the uncleanliness of some employees (this is especially true for street exchangers). Seeing such a worn foreign bill, they begin to deliberately find fault with its appearance in order to force you to exchange it at a lower price. Most often, these tricks fall on inexperienced owners of currency notes, who rarely carry out exchange transactions, or elderly people who are easily susceptible to tricks.

Just remember that if the bills in your hands are not torn, not covered in paint, or partially burned, then they should be accepted without any problems at any exchange offices. If they don’t take it in one place, they will definitely take it in another.

If you find that the cashier may not like your bills, look on the Internet for information about banks that are more loyal to foreign cash and go straight to them (if you have a choice, of course). Even if the exchange rate in such banks is a couple of points worse, the lost amounts are compensated by the time and nerves spent discussing your money in more picky banks.

Another simpler way to get rid of such bills is to completely eliminate the human factor. If you have a foreign currency deposit at a bank that has appropriate ATMs with a cash-in function, simply deposit your foreign cash into your foreign currency account in euros or dollars, and then withdraw it with “ideal” bills. In addition to this method, you can exchange worn-out currency through currency exchange machines, which are available in many large bank branches, hotels and airports. There you can exchange wrinkled or slightly worn money without any worries.

And finally, if you are planning to travel abroad in the near future for business or pleasure, to countries where your foreign money can be accepted, set it aside specifically for this occasion. There you can easily and without problems spend them in local stores.

Source: https://www.exocur.ru/

Where to return damaged dollars and euros in Kazakhstan

The purchase and replacement of foreign banknotes unfit for circulation is carried out by banks that have correspondent or contractual relationships for carrying out collection operations with the corresponding issuing banks of these currencies. This was announced by the head of the National Bank of the Republic of Kazakhstan Daniyar Akishev, answering a question from a Tengrinews.kz reader.

“There are banknotes that are unfit for circulation: if they are torn into pieces and glued together; if their original color has been changed or discolored; if these are burnt or burnt bills. Banknotes that are completely covered with paint, ink, oil or more than 50 percent of the surface are also not suitable for circulation. Banknotes withdrawn from circulation after the date announced by the issuing bank of the relevant foreign state are also considered non-payment,” Akishev said.

According to him, the Rules for organizing exchange transactions with cash foreign currency in the Republic of Kazakhstan, approved by the Resolution of the Board of the National Bank of the Republic of Kazakhstan dated July 16, 2014 No. 144, also describe other signs of banknotes unfit for circulation. “The purchase and replacement of non-payment, as well as banknotes unfit for circulation, is carried out by authorized banks that have correspondent relations and (or) contractual relations for carrying out collection operations with the issuing banks of the relevant foreign currencies (foreign banks),” he explained.

Source: https://tengrinews.kz/

SECOND LIFE OF A TORN TENGE: WHAT TO DO WITH SPOILED MONEY?

Almost everyone has found themselves in a situation where a damaged banknote suddenly appears on their hands and there is a need to exchange it for a solvent monetary unit. Where to go to make an exchange, whether the exchange will be paid - such questions are often faced by many people who find themselves in this situation.

HOW AND WHERE TO EXCHANGE TORN BILLS

The National Bank of Kazakhstan gives clear explanations to these questions: any Kazakhstani can contact the nearest bank and exchange damaged banknotes free of charge, and for any amount.

Exchange of funds is carried out quickly and easily, but subject to certain requirements.

As Talgat Kadyrgaziev, chief specialist-economist of the cash handling department of the Atyrau branch of the National Bank, emphasized, in every bank there should be information on information stands for clients on how damaged banknotes are exchanged. If they have significant damage, the bank usually does not make an exchange, but offers to send the damaged money for examination to the National Bank. The owner of the banknote draws up an application and an inventory of banknotes in any form.

– Every citizen should know that if in the event of a fire or other incident, banknotes become unusable, and the inscriptions on them become unreadable, then he still has the opportunity to exchange them. He must write a statement in which he indicates everything: the amount of damaged signs and the reason for their damage, as well as provide documents that can confirm the incident. In this case, the bank accepts the damaged bills and sends them for examination and exchange at the National Bank, he said.

SAVE YOUR MONEY!

Unfortunately, many people treat paper tenge with disdain, sometimes writing phone numbers on them, making notes, tearing off the edges and dropping them in the dirt. However, such an attitude towards money can lead to the fact that they simply will not accept it or will not want to accept it for payment in shops and markets. And it is possible and necessary to prove that you are right, but you need patience and time. Damaged banknotes are guaranteed to be exchanged only at a bank, but provided that the banknotes have not lost any signs of solvency. So, the slogan “Save your money!” is still relevant.

In 2013, at the Atyrau branch of the National Bank of the Republic of Kazakhstan, the volume of transactions for exchanging banknotes withdrawn from circulation for valid ones to the population amounted to 881 sheets (notes) in the amount of 1,659.5 thousand tenge.

Last year, the branch carried out an examination of dubious banknotes of the national currency in the amount of 47 - for 333 thousand tenge, of which 11 were recognized as payment - for 36 thousand tenge, 4 sheets of non-payment in the amount of 16 thousand tenge, with signs of counterfeit 32 - for 281 thousand tenge.
If a banknote does not fall within the definition of solvent, then it may be classified as a dubious banknote.
Questionable banknotes are accepted from legal entities and individuals for examination by branches of the National Bank. When submitting for examination, an application-inventory about submission for examination is filled out. One copy of which remains with the client and is a document by which it will be possible to receive exchanged banknotes in the event of a positive examination conclusion.

Thus, dubious banknotes include banknotes that have retained at least 50% of their area, including those glued together from two or more parts of the same banknote, and banknotes that have changed color.

When examining a banknote consisting of several fragments (including different denominations), it is necessary to take into account that they are subject to exchange for those suitable for circulation (if they are genuine), if these fragments have retained more than 50% of the banknote sizes established by the National Bank , or these are several fragments that undoubtedly belong to one banknote, the total value of which is more than 50% of the size of the banknote. In this case, the number of parts into which the banknote is torn (cut) does not matter.

Banknotes that have retained more than 70% of their full value and signs (text and numbers) indicating their denomination are classified as solvent.

These include old banknotes that have damage, including:
- contaminated, having extraneous inscriptions, including those applied in ink that are visible under ultraviolet light, stains, stamp marks, filled with dyes, which have partially changed the original color;
- torn banknotes, the glued or unglued parts of which undoubtedly belong to the same banknote;
-lost from a corner or edge more than 1% of the area of the banknote size established by the National Bank;
- having tears more than 10 millimeters in length;
- having holes, punctures and holes of 3 or more millimeters in diameter, except for cases where the presence of punctures on the banknote indicates its redemption;
- worn out, with abrasions, burnt and burnt;
-lost security thread.

Source: http://pricom.kz/

What to do if the bank does not accept a banknote?

Probably everyone has encountered insolvent banknotes at least once in their life. Most often, the situation when a bank employee or teller refuses to accept a banknote causes frustration, since this means additional problems, seemingly out of nowhere. Particular misunderstanding is caused when the bank returns a bill in a currency with which, at first glance, everything is in order. However, this is only at first glance - banknotes in foreign currency in our country are treated with much more reverence than banknotes of the National Bank. Yes, and you can exchange Belarusian money for free at any bank, which cannot be said about banknotes in foreign currency.

We figured out which banknotes are considered damaged and what to do with them.

With Belarusian money, everything is quite simple - the National Bank bill will be accepted in almost any form - worn, with tears, inscriptions and ink stains. According to the list of banknote payment characteristics, banknotes with tears, including those glued with transparent adhesive tape, small holes, punctures, missing corners and edges, as well as minor dirt, are accepted.

Money from the National Bank is subject to exchange if a significant part of the bill area is damaged (but not more than 45%), glued together from parts, changed color and glow in ultraviolet rays, and also lost its original size under the influence of the external environment. There is a high probability that such a banknote will not be accepted from you when paying for goods or services - cashiers and individual entrepreneurs have every right to do so. However, with such money you can contact a branch of almost any Belarusian bank and exchange it on the spot without additional commissions or delays.

With foreign banknotes things are different. Even minor changes in the appearance of a banknote can cause a bank employee to refuse to accept it. Moreover, money that is torn into pieces and glued together, burned, filled with paint, ink, oil, etc., or containing drawings, inscriptions and other “art” is not accepted. Some damage, such as light mold, may not be visible to the naked eye, but the bank has every right not to accept such a bill. True, you can try your luck at another bank - perhaps you will be lucky and the banknote will be accepted even without a commission. Why does this happen and what are banking institutions guided by when working with foreign banknotes?

Signs of solvency of banknotes in foreign currency are listed in Resolution of the National Bank of the Republic of Belarus dated December 27, 2001 No. 345. However, the Resolution is advisory in nature, which Belarusian banks should theoretically use. In practice, bank employees are guided by local rules, which are developed in accordance with the policies of the parent structure. This right is enshrined in Resolution of the National Bank No. 212 dated June 6, 2011. As a result, some banks impose more stringent requirements for banknotes, while others are more loyal in this matter.

What to do if a bank employee refused to accept a foreign bill for one reason or another?

First, you can try contacting another bank - if the damage is very minor, then it is possible that they will accept your banknote for free or offer to exchange it for another one on the spot for 2-4%.

If the claims against the bill are objective, it will have to be handed over for collection. This procedure is not free - as a rule, when accepting dollars for collection, banks charge 3% of the amount for this service (at least 2 dollars), euros - 0.5%, at least 1 dollar in equivalent. If there is a need to send a banknote for authentication, you should be prepared that you will also have to pay interest to a foreign bank. Each bank has a different commission, but most often it averages 2% of the amount.

To hand over foreign currency for collection, you must have your passport with you. The procedure takes about 2-3 weeks to a month. However, not all banks provide this service. As a rule, small commercial banks, mainly engaged in retail, do not take banknotes for collection. Therefore, in case of significant damage, it is better to immediately contact a branch of a large bank, for example, Belarusbank, BelVEB Bank or BPS-Sberbank.

Source: https://myfin.by/

TOP bank commissions for accepting damaged currency

Many people remember the situation that the Belarusian media wrote about a couple of years ago. The woman kept currency at home, and when she went to the bank, she was told that the bills were “moldy” and exchange was possible only with a commission...

It’s unpleasant, but be that as it may, such cases happen from time to time. By contacting a bank branch or exchange office, you may encounter a situation where you are refused to carry out a transaction with your banknote, or will be offered to make an exchange with a commission.

Today we will tell you what damage to a foreign currency note you will have to “pay” for.

Of course, if only perfect banknotes fall into your hands, and you don’t wash them, don’t pierce them, don’t tear them, then there’s nothing to be afraid of; any cashier will accept such a bill without any problems. If there is still damage, but it is not significant, such as a small tear of 0.5 centimeters, then such a bill will most likely be accepted without any commission.

But let’s imagine a situation where the bill lying in our wallet still contains certain damage. To find out what a banknote should look like in order to be identified as old and asked to pay a commission, we turned to Belarusian banks.

Almost all banks advised us to contact the branch, explaining that the decision to exchange is made by the cashier based on local documents after a visual inspection. Those clients who want to see these requirements with their own eyes can find them at the information stand in the branch or next to the exchange office. This is what most banks responded. However, there were also those financial and credit institutions that provided the information of interest.

- abrasions and dirt formed during natural handling
- spots visible in ultraviolet rays (with a total area of no more than 50% of the banknote area)
- corners or pieces, fragments torn off and glued with transparent tape (with a total area of no more than 2 square centimeters), provided that all fragments unconditionally belong to one banknote
- having tears sealed with transparent tape (total length no more than 25% of the length (width) of the banknote)
- having small oil and other stains and inscriptions, stamp impressions and their fragments
small holes, punctures, missing corners and edges, fragments (with a total area of no more than 200 sq. millimeters)

- dirt, tears and abrasions
- glued torn corners or pieces (with an area of no more than 2 square centimeters), if the torn parts definitely belong to this banknote
- taped tears
- small oil and other stains, inscriptions and stamp marks if they do not interfere with determining the authenticity of banknotes

Even using the example of only these two large banks, one can see that the lists of defects acceptable for exchanging banknotes with a commission are very similar.

Now let's talk about the size of the commission. As practice has shown, the commission for exchanging an old banknote will range from 2% to 5%, depending on the bank and currency of the banknote.

	Replacement of worn, damaged, but retaining signs of solvency foreign currency banknotes, the authenticity of which is beyond doubt
	Bank	Currency	Commission amount
1	BSB Bank Euro 3.5% minimum 1 US dollar
1	4	BSB Bank	other types of foreign currency purchased by bank cash desks	5% minimum 20 USD

BSB Bank has the best and worst results. Everything will depend on what currency you want to exchange. If it is the US dollar, then you are welcome, the commission is not the most “biting”, but if it is the Russian ruble, then it is better to contact another bank.

- those that have lost part of the area (with a total area of more than 2 square centimeters), but have retained more than 55% of the original area of the banknote
- torn into pieces (fragments)
- having punctures or holes (with a total area of more than 2 square centimeters)
- changed the geometric dimensions by more than 3 millimeters both in the direction of increasing and decreasing the banknote
— the main drawings have been changed (elements have been painted on), there are traces of alteration of the banknote (elements of protection against counterfeiting)
— the security thread is removed or damaged
- no more than 45 percent of the banknote area covered with paint, ink, oil
- locally changed the original color, luminescent in ultraviolet rays or discolored (in total more than 50% of the surface of the front or back side of the banknote) if these changes do not interfere with determining the authenticity of the banknote
— having warning labels (marks) from law enforcement agencies, including those visible in ultraviolet rays
- having a manufacturing defect (non-printing or blurred images; one of the security elements is missing or this element is indistinguishable (watermarks, security fibers, security threads, microtext, local or strip kinegrams, etc.))
- burnt or burnt corners, edges and other fragments, with a total area of no more than 2 square meters. centimeters.

- those that have changed their original color and glow in ultraviolet light (drenched in paint, ink, oil, exposed to water and chemical compounds, etc.)
- those that have lost a significant fragment, but have retained at least 70% of the original area (including burnt, exposed to aggressive environments, charred and decayed), dirty (sticky, greasy, faded, etc.)
- having intentional damage (additional drawings, multiple inscriptions, including those visible in ultraviolet rays)
- if the security thread is removed

- torn into pieces and glued together
— been in water, covered in paint, ink, oil
- having intentional damage (the main drawings have been changed, there are significant ink inscriptions, the security thread has been removed, etc.)

Let us remind you that collection, as well as the exchange of old banknotes, is a paid operation.

Place in the ranking according to infobank.by	Acceptance of cash foreign currency for collection
Place in the ranking according to infobank.by	Bank	Currency	Commission amount
1	Belinvestbank	U.S. dollar Euro Russian ruble GBP Polish zloty Canadian dollar Czech crown Turkish lira Swiss frank CNY Danish krone Norwegian krone Kazakh tenge Swedish krona	3% minimum 10 USD
1	BPS-Sberbank	U.S. dollar Euro Russian ruble Ukrainian hryvnia This service, as can be seen from the table, is provided by only a few banks. Belarusbank will not accept your banknote: a) completely changed the original color b) completely filled with paint, ink, oil c) damaged by fire d) cut (torn) into many fragments e) painted with special paint used in cases of robbery f) completely damaged by chemical reagents, including those that caused the paper to glow in ultraviolet rays g) having other damage and/or more significant damage BelVEB Bank will not accept banknotes: - having less than 55% of the area - has damage that does not allow its authenticity to be determined. For example, sticky, oily, damaged by fire, chemicals, with signs of rottenness or severe contamination. Having reviewed all the listed damages, we can conclude that they are for the most part similar in all banks. However, remember that the decision to replace banknotes or accept them for collection is made by the cashier performing the transaction. And this is a human factor, and a situation may arise when you think that your dollars are covered, say, with paint on less than 45% of the area of the banknote, but the cashier thinks otherwise. In the Contact Centers we were told that you can familiarize yourself with the rules that the cashier follows when determining the “suitability” of a banknote at the bank’s information stands in the branch or exchange office. We decided to check whether this was really the case and went to the nearest bank exchange offices, which turned out to be: BSB Bank, Fransabank and Belgazprombank. Note that in all three cases we found the necessary information. Thus, we can say with confidence that although such information cannot always be found on banks’ websites, it is not “classified” either. If you cannot understand why they agree to accept a completely normal-looking bill only on commission, read the information at the stand or ask the cashier. Perhaps the banknote has some kind of defect. On the other hand, you can contact another bank, and maybe you will be lucky - they will still accept the bill. Human factor 🙂 The information is presented as of July 10, 2015 and does not take into account changes in the future.

You can buy currency at a bank or directly on the stock exchange through a broker (see article: “ “). But only banks are engaged in transactions with cash foreign currency.

Moreover, the nature of damage to such banknotes can be very significant and varied; it is enough that one fragment retains at least 55% of the original area of the banknote.

How is foreign currency exchange regulated?

The acceptance of old or damaged currency by banks is regulated by Bank of Russia Instruction No. 136-I dated September 16, 2010 “On the procedure for carrying out... transactions with cash foreign currency...” (you can read, for example,) and Bank of Russia Instruction No. 2054-U dated August 14, 2008 “ On the procedure for conducting cash transactions with cash foreign currency in authorized banks on the territory of the Russian Federation" (you can see).

In this case, you can safely complain about the bank to the Bank of Russia regarding violation of the law (or simply threaten to do so, sometimes this is enough).

First, ask the bank to give you a written refusal to carry out an exchange transaction. The bank may not immediately give you a written refusal (as, for example, in cases of refusal to accept additional contributions on deposits, see article “”). In this case, make a written claim yourself, which the bank cannot refuse to respond to.

Of course, no one needs extra hassle, but you should know that you have the opportunity to protect your rights, but whether the game is worth the candle is up to you to decide.

Thus, even if in the “Rules for the exchange of damaged banknotes” you find a clause that the Bank does not accept, for example, one-dollar bills, or the exchange rate for them is less favorable, then such rules are illegal and you can safely complain to the Central Bank of the Russian Federation.

Why do banks not like old banknotes and set a commission for exchange?

How to exchange old and damaged banknotes

And in some banks you can exchange currency even without a card, for example, at B&N Bank ATMs: