A health insurance policy (mandatory or voluntary) is one of the most important documents that should always be at hand. Therefore, it is necessary to restore the medical insurance policy in the event of loss or theft immediately upon discovery of its absence. This rush is explained by the fact that, without this document, a person may be left without the help of doctors, because in the Russian Federation medical services are not provided without presenting a special document.

Types of insurance

There are two types of health insurance in the Russian Federation: compulsory and voluntary. Compulsory medical insurance is mandatory for all Russians. The corresponding type of policy gives its owner the right to receive services free of charge in public medical institutions.

The question of how much the restoration procedure costs should not worry the applicant. Like the issuance of a policy, its replacement is free of charge.

A voluntary health insurance policy is required only for foreigners and stateless persons staying temporarily in the territory of the Russian Federation. Citizens of the country, as well as foreigners who have received a temporary residence permit or temporary residence permit, can apply for it voluntarily at their own expense. The exception is residents of countries that have signed the Treaty on the Eurasian Economic Union. They, like Russians, can apply for compulsory medical insurance.

The standard list of medical services provided to both the owner of a compulsory medical insurance policy and those who have received the right to the minimum set under a voluntary health insurance policy includes the following items:

• urgent hospitalization;
• primary medical care (prevention of disease and its treatment);
• surgical care in emergency cases;
• ambulance;
• emergency call to a doctor at home.

Companies providing VHI also take responsibility for delivering the body of the policy owner to the homeland in the event of his death.

There are slight differences in the rules for using policies of different types of insurance, as well as in the procedure for their restoration in the event of loss or theft. Let's look at each one separately.

Restoring the compulsory medical insurance policy

If your compulsory health insurance policy is lost, in order to restore it, you need to contact the insurance company from which the document was received. You can also restore it through the MFC or website. However, in the latter case, you will still have to visit the service company to pick up the finished document. The restoration procedure is free of charge. If a person has lost his medical policy, he also may not be afraid to suffer any punishment for this.

If a Moscow resident has lost his medical policy, he can apply directly to the Federal Compulsory Medical Insurance Fund, which is located at: Moscow, st. Novoslobodskaya, 37, building 4A.

In this case, it is not necessary to contact the exact company where the lost document was issued. If you wish, you can apply for a new one from another company. However, it is better to do this before the first of November of the current year. If you apply later, you will have to come back several times to renew your temporary certificate until January next year.

Employees of the company or the Foundation will help you correctly write an application for the issuance of a new document. When writing it, you need to be careful: there should be no corrections there. The reason for issuing a duplicate should be noted “due to the loss of a previously issued policy.”

When filling out the application, you must indicate the desired form of medical policy:

• paper form;
• plastic card;
• entering information into the UEC.

However, when restoring a document, they may be required to indicate the form of registration of the lost document. That is, if the document was printed on paper, a company representative may refuse to issue a replacement in the form of a card.

Next, you should write your details based on the documents you took with you, and also leave your contact information. The application is signed by the company employee who accepted it and the insured, the signatures are deciphered, the date and seal of the organization are affixed. The insured is issued a temporary certificate, the validity of which is limited to thirty working days. It is during this time that a new document is prepared. If a child's policy is lost, one of the parents or guardians must take care of its restoration.

The list of documents for restoration includes:

• passport;
• SNILS;
• birth certificate (if the policy is for a child under 14 years old);
• child’s passport (if available);
• papers confirming relationship (for adoptive parents and guardians);
• residence permit or temporary residence permit (for foreigners, if available);
• national passport (for foreign citizens).

If the restoration is carried out through a third party, a power of attorney must also be issued for him. It is compiled in simple written form. The power of attorney form can be obtained from the insurance company. The document must contain the date, passport details of the representative and the insured person, a list of transferred powers, validity period, as well as the signatures of the authorized and insured persons with their decoding. Such a power of attorney does not require certification by a notary. It is advisable to issue it in several copies.

At the appointed time, you must come back to the department of the insurance company, taking with you identification papers (passport, residence permit, temporary residence permit, child’s birth certificate).

Reinstatement of the VHI policy

Where to go if you lose your voluntary health insurance policy depends on who signed the contract with the insurance company. If this was done by the person himself, he needs to go directly to the company’s office. If the contract was drawn up by the organization where the insured person works, you need to contact the employer by writing an application for the restoration of the lost document to the HR department.

If the insured decides to contact the organization, he will also need to write an application for reinstatement of the policy. You need to take the following documents with you:

• passport (for Russians and foreigners);
• its translation into Russian, certified by a notary (for foreigners whose passport is issued in a foreign language);
• TRP or residence permit (for foreigners if available);
• birth certificate (if the policy is issued for a minor child).

Usually, in insurance companies, the procedure for issuing a duplicate does not take much time. The new policy can begin its validity within three days after it is issued. If the policy is stolen, its owner does not have to worry that someone else will receive medical care instead of him. Without presenting a passport or other identification document, services under the VHI policy are not provided.

Conclusion

If a medical insurance policy is stolen or lost, it is restored by the insurance company where it was issued. This is done when submitting an application for reinstatement. The time it takes to produce a new document depends on the insurance system. If a paid policy (VHI) can be issued on the same day, then a free policy (CHI) is issued within a month. However, during this time the applicant is issued a temporary certificate with which he can apply for medical services. People who received a VHI policy at work can contact the HR department to have it reinstated. A child's lost insurance policy is restored for him or her by his parents or guardians. It is also possible to restore a document through a proxy, having previously issued a power of attorney for it.

The compulsory medical insurance policy is one of the important personal documents that you should always have with you. It is necessary in order to use free medical services throughout the Russian Federation. Its new format is a compact and convenient plastic card, but dropping it is easy. You will find out further how to restore your compulsory medical insurance policy if it is lost and whether it is possible.

Is it possible and how to quickly restore a compulsory medical insurance policy if you have lost it?

Of course, the compulsory health insurance policy is subject to restoration if it is lost. This is regulated by clause 55 of section IV of the Rules of Compulsory Health Insurance. The procedure for applying for it is similar to obtaining new compulsory medical insurance. If you lose your policy, you must collect a package of documents and apply for a replacement. Reinstatement of health insurance is carried out free of charge.

It is worth noting that obtaining a new document is not only possible, but necessary as soon as possible. The fact is that without a compulsory medical insurance policy, medical care may be denied, and you will have to pay for visiting a doctor out of your own pocket. If the document cannot be presented to a health care worker, in some situations the patient can only count on emergency assistance.

How long will this procedure take?

Documents for reinstatement of compulsory medical insurance are reviewed and accepted on the day of application. Thus, in order to sort out all the issues, you will have to spend 2 days submitting an application and receiving ready-made insurance.

The production time for a new policy is 30 working days. During this time, the document must be prepared and handed over to the owner, since the temporary insurance certificate expires. When 30 days have passed, the insurer undertakes to either issue a new temporary policy and justify it, or issue a ready-made permanent document. According to reviews, re-registration takes no more than 14 days.

Where to contact

Restoring your insurance certificate will not take much time and effort. To obtain a new compulsory medical insurance policy, you must contact the following authorities:

• to your insurance company. If there is no information about who the insurer is, you can contact the district clinic and find out this issue there. As a result of contacting your insurer’s office, a duplicate of the lost policy is issued;
• to any insurance company. According to the law, it is allowed to change the insurer no more than once a year until November 1 of the current year. So, if it was planned in advance to change the insurance company or the thought suddenly came to you, this can be done right after the loss. The only difference is that in the office of the new insurer you will need to write an application for a new health insurance, and not for issuing a duplicate;
• in any branch of the MFC. Multifunctional centers provide intermediary services in paperwork. We can say that this is an additional link connecting the applicant and the authority. The operator accepts the documents and application, transfers them to the insurer, and the latter prepares and sends the policy back to the MFC;
• At work. Many organizations practice corporate health insurance, so they themselves send documents for policy renewal and monitor its readiness. The loss must be reported to the HR department, and appropriate measures will be taken there;
• online. Most recently, a service for issuing a compulsory health insurance policy was available on the government services portal, but it is currently being finalized and is temporarily unavailable. Residents of Moscow and St. Petersburg can apply for insurance restoration through the portal of the mayor of Moscow and on the public services portal of St. Petersburg.

Note! The policy in the form of a plastic card is not issued at all branches of the insurance company, so you need to inquire in advance about where the issuance takes place, by telephone or during a personal visit.

How to restore a compulsory medical insurance policy if lost

Reinstatement of an insurance policy after loss occurs in the following scheme:

1. Collection of documents. At this stage, there is no need to obtain any additional papers - it is enough to collect a minimum package of personal documents. The only thing is that if another person is acting on behalf of the insured, a written power of attorney will be required.
2. Visit the relevant authority or submit an application on the Internet portal. If the policy is not issued through the employer, you will have to independently take the package of documents to the insurance company or to the MFC branch.
3. Obtaining a temporary certificate of insurance - it has the same force as a lost contract. With him you can receive medical services within the framework of the basic program throughout the Russian Federation while a permanent contract is being prepared.
4. Obtaining a policy. You must come for the finished document at the appointed time, no later than 30 working days.

Important! If the insurance policy is stolen, it will have to be restored using a slightly different procedure. In this case, the insured must write a statement to the police and, if the case is allowed to proceed, wait for its outcome. All this time you will have to carry a temporary certificate, renewing it monthly.

It makes sense to contact the regional police department only if other valuables and documents have disappeared along with the compulsory medical insurance agreement. Therefore, if insurance is the only thing that the criminals got, there is no point in contacting law enforcement agencies. It will only take time and energy.

Fears that stolen insurance may be used are unfounded, because when a new document is issued, the data on the lost will be deleted from the unified system. Accordingly, it will become unusable. However, you need to apply for a new document as soon as possible.

List of documents

The list of documents that must be collected to restore the policy includes:

• identification document (in the vast majority of cases, a civil passport is provided, and for minors, a birth certificate);
• SNILS;
• application for restoration of lost insurance.

The compulsory medical insurance policy is issued immediately after birth, therefore, when re-issuing a loss document for a child, the documents are submitted by a parent, guardian or other representative by law. The representative is required to present a civil passport. Anyone can be an accompanying person, but subject to a written power of attorney. If SNILS has not yet been issued for the child, then it may not be provided.

Good to know! If a foreigner has lost the policy, he provides the insurer with temporary registration, a document confirming his right to stay in the territory of the Russian Federation, and his national passport.

After reviewing the documents, the manager of the insurance company or the operator of the MFC removes information about the lost insurance from the database. Then he opens a new application, fills in the data and issues a temporary certificate. If the date of issue is not agreed upon in advance, the insured will receive an SMS notification indicating the date and time of receipt of the permanent insurance contract.

Compulsory medical insurance policy and how to fill it out

To restore a lost compulsory medical insurance policy, you need to fill out the appropriate application. The following information is entered into it:

• format for issuing the policy - paper or electronic, new or duplicate, as well as the reason for its renewal;
• information about the insured person - full name, category, place of birth, citizenship, address, SNILS data, etc.;
• information about the representative of the insured: full name, passport;
• signatures of the applicant and those who accepted the documents and the date of submission of the application.

Conclusion

Losing your compulsory medical insurance policy is not a reason to panic, since restoring your insurance will not be difficult. Firstly, this will require a minimum package of documents, which everyone has. Secondly, this can be done at any insurance company - you don’t have to contact your insurer specifically. The maximum registration period takes 30 days, and during this time the lost person will be issued a temporary insurance certificate.

You will learn more about what it provides and the features of its use in the following article.

We are waiting for your questions in the comments and will be grateful for your rating of the post.

A medical insurance policy is one of the most important documents in the Russian Federation, since it is on its basis that you can undergo diagnostic and treatment measures free of charge. In Russia, many citizens still use paper documentation, which can only gradually be replaced by electronic format. In order to restore paper policies, it is necessary to successfully and promptly perform a number of certain actions.

What to do if you lose your policy?

A prerequisite is to contact a reputable insurance organization. Thus, the documentary issue cannot be resolved in simple firms. Insurance organizations resolve issues related to the mandatory receipt of protection.

When wondering what to do if your health insurance policy is lost, you need to understand that it is extremely important to contact the employees of the same institution. The name of the organization can be found on the back of the form of the received policy, or rather in the upper right corner. In this regard, you need to call a specific contact number or visit the office center of the required organization. It is recommended to remember the most important information or rewrite it for further resolution of the existing issue.

If the policy is lost and the name of the insurer is forgotten, it is possible to contact another institution. In this case, you need to take care of writing an application for an insurance policy. Acting according to this scheme, you should count on the cancellation of the lost policy and the full execution of a new document that will have the necessary legal force.

Principles of policy restoration

Reinstatement of a compulsory health insurance policy is carried out only according to a certain scheme. Taking into account existing aspects allows us to count on a successful resolution of the issue related to the current document. So, what to do if a new type of health insurance policy is lost:

1. The easiest option involves contacting your insurance company. To submit an application, you need to use the available contact phone number to pre-register for a consultation at the main office. However, customer service is provided only during business hours. Even if contact details are initially forgotten, they can be found using the official website of the insurance organization.
2. At the next stage, you need to contact the central office, making sure you have a passport. You need to tell a specialist about your problem and get an application form from him to fill out an application for reinstatement of your insurance policy.
3. The written application is given to the employee, after which he receives a temporary certificate. As a result, a Russian citizen can use all necessary medical services until he receives a valid policy. Obtaining a temporary certificate does not mean a successful solution to the existing problem, but allows you to count on free medical care.
4. It takes one working month to produce an insurance policy. After successful production of the document, the organization’s employees will notify you by phone or mail.
5. There's only one thing left to do - you need to take out your health insurance policy. This also remains possible only during the organization's business hours.

The scheme changes if it is not known which institution issued the policy. The list of accredited organizations can be found on the MHIF website. It is important to note that the institutions themselves do not have any fundamental differences, since the list of available services is the same and the policy can be obtained for free.

• experience in the existing market;
• availability of reviews and reputation;
• territoriality of work activities and the possibility of successful interaction with the client.

Obtaining a new policy in the future occurs according to the traditional algorithm. Thus, only one change is made to the existing scheme: the need to select an institution for further cooperation. Then you should come to the office during company office hours, fill out an application, receive a temporary certificate and wait for the completed form. The service of restoring a lost policy or issuing a new document is absolutely free, and the absence of penalties is established at the legislative level.

Possibilities of medical care without a policy

Without an insurance policy, no medical institution can provide its services to patients free of charge. If you have a policy, you can worry about guaranteed savings when visiting a clinic or highly specialized medical center. It is important to note that recently it is not necessary to carry a paper form with you, since employees of medical institutions can carry out verification activities using a special database.

Despite the information available in the database, you should be concerned about the prompt restoration of the insurance policy. Modern technologies do not always allow successful and quick verification to provide free services. For this reason, if your compulsory health insurance policy is lost, it is important to know what to do.

You can contact the insurance organization on almost any working day and take care of obtaining a temporary document. In the future, holding the event will also require a minimum of time. The received policy is valid for an unlimited period of time, so re-application to the insurance organization is not required.

Policy restoration for different categories of clients

The procedure for reinstating the policy depends on the category of the client. First of all, you need to take into account the client’s age, because additional requirements apply for adults.

For a child

If a compulsory health insurance policy issued for a child is lost, restoration is carried out with the participation of representatives of the minor. For this, the following documents are required:

• passport of the representative who applies to the insurance organization;
• child's birth certificate or passport after reaching 14 years of age;
• SNILS.

A duplicate of the policy can be made regardless of the age of the child. To complete this task, only documentary evidence of the possibility of representing the interests of a minor citizen of the Russian Federation is required.

For an adult

The list of required documents differs in each situation, so it is recommended to take additional advice. The main documents that are required are as follows:

• civil passport;
• documents confirming registration;
• SNILS.

The application must be written only to the insurance company. At the same time, the application confirms the intention to obtain a new medical policy.

The documentary package is expanding for foreigners, as they must confirm the right to territorial residence in Russia. In addition, a medical policy in this case is issued only for a certain period of time, which can be carried out by a foreigner in the Russian Federation.

The procedure is easy, but you still need to be patient. It will take from two weeks to one month to restore the document. In the future, the issued policy will be valid throughout Russia.

You can make an appointment online with the following doctors: therapist, ENT specialist, surgeon, ophthalmologist, dentist, psychotherapist, gynecologist, urologist. There are no appointments with other specialists; if necessary, a general practitioner or family doctor will refer you to them. If the clinic refuses to make an appointment with a doctor even if you have a compulsory medical insurance policy, then you can file a complaint with the Department of Health. Popular questions on this topic Is it possible to call a doctor to your home for a fee outside of your place of registration? If we are talking about doctors at state clinics, then no. A person can receive such a service only in a private hospital. To do this, he needs to call the selected hospital and make an appointment with the registrar. After this, the employee will transfer the call to the doctor and he will come to the patient’s home. You can pay for the service both before and after your appointment.

Free legal advice

To do this, you need to bring with you the following documents: passport and its copy with the registration page, original and copy of the compulsory medical insurance policy, SNILS (pension insurance certificate). On the spot, you need to write an application and provide a medical card (or get a new one). However, you can get an appointment with a doctor without being assigned to a clinic.

Info

This can be done through EMIAS - Unified Medical Information and Analytical System. If a person received a compulsory medical insurance policy outside of Moscow, then he needs to contact an insurance company in the capital and change the service region. The insurance organization with which the person signed the contract must transfer data on the policy from the Territorial Compulsory Medical Insurance Fund to the capital's Compulsory Medical Insurance Fund.

Urgently! I’m going to see a doctor, I can’t find an insurance policy………

The company will do it within a month, but this is the maximum period, which is usually greatly reduced. For this reason, after a phone call or message, you need to go to the office again and pick up the completed papers. No difficulties arise at this moment. If medical assistance is required during re-registration, you will be able to use a temporary policy.

It is provided instantly, which remains an additional condition. It is because of this that you should immediately go to the company to restore the papers. The validity period of temporary insurance is long, so there will be no difficulties.

Will there be penalties? If a policy is lost, people often worry about paying a fine. This condition is not specified in the legislation, and companies do not specify it without permission. Managers freely accept documents and do not require even minimum amounts.

Is it possible without a policy? What rights does a patient have when seeking medical care?

Attention

Having visited the institution once, you will be able to use the necessary papers for a long time in the future. If you lose your medical policy, you can quickly restore it without penalties. At first, the population was worried about possible troubles, but they quickly disappeared, so now people visit offices without hindrance.

They manage to use the required services to prepare the papers. Ask an insurance lawyer a question and solve your problem! What to do if lost? A medical policy is a mandatory document, so obtaining it will not take much time. If you lose it, you will have to go through several stages to ensure a quick recovery.
What to do:

• Visit the office of the insurance company;
• Notify the representative of the loss;
• Receipt of documents.

Currently, insurance does not impose any special conditions.

Is it possible to make an appointment with a doctor or make a call to a home other than your place of registration?

How can I call a doctor at home for free if I am registered at a different address? If a person has a compulsory medical insurance policy, but is registered at a different address, then he has the right to call a doctor. How to call a doctor at home if you do not live according to your registration? To do this, you should call the clinic and give the address of your actual residence. When the doctor comes to call, you need to prepare your passport and compulsory medical insurance policy.

If a person plans to live in a city other than his own, then it is better for him to detach himself from his clinic and enroll for medical care at the clinic at his residence address. The attachment is valid for 1 year only. The attachment must be renewed every year. A person can choose a clinic for service no more than once a year.

What to do if you lost your health insurance policy?

Russia. Therefore, when seeking help from a doctor not at the place of permanent registration, the patient needs to have a passport and a compulsory medical insurance policy. What to do if you have a compulsory medical insurance policy in hand, but the registry refuses to accept a patient from another region? Is it always possible to get an appointment with a family doctor or therapist with a compulsory medical insurance policy in hand? Unfortunately, not always. In some clinics, patients who are not at their place of registration are offered to make an appointment with a doctor for money, or they can go to their own clinic according to their registration.
The reception staff justify their refusal by saying that the person does not even have temporary registration, so he does not belong to this clinic, he needs to write a refusal in his clinic and register with this medical organization.

Appointment at a clinic without insurance

What documents to provide For any of these options, you will need an application written to the head of your insurance company, in which you should indicate your personal data and the reason for replacing the document. In addition to the application, you will be required to provide your pension insurance certificate number (SNILS), a photocopy of it, as well as your civil passport and a photocopy; it must contain a note about your permanent place of registration at your residence address. That is, the procedure for obtaining a duplicate is practically no different from drawing up a new medical insurance contract, the same documents and the same application.

When the new policy is ready, first you will receive a paper temporary version, but it has the same functionality as real insurance, and after about 30 days you will be invited to receive a plastic policy.

Also, you will be given your medical card, which, along with your passport, you will need to present at the office of the insurance organization. When contacting the insurance company, file a statement about the loss of your medical policy. Based on this application, as well as the above documents, your lost policy will be canceled and you will be issued a new one.

Please note that when drawing up a statement about the loss of the policy, you will need to indicate in it the circumstances under which this happened. If you have any other questions of a legal nature, you can ask our lawyers using a simple and convenient form, which is hard to miss on the main page of this site.

Is it possible to get an appointment with a doctor if I have lost my insurance policy?

The absence of a medical insurance policy when trying to make an appointment with a doctor is fraught with refusal - this is due to payment for medical services from the insurance fund of a particular company. But you can get emergency medical care during an exacerbation of the disease absolutely free of charge - this is what the Social Insurance Law and the ethics of a health worker say. But what if the policy is lost and you need to see a doctor urgently? Let's talk about this in more detail.

• 1 Is it possible to restore lost PMS
• 2 Where to contact
  • 2.1 What documents to provide
  • 2.2 When will the new policy be ready?

Is it possible to restore lost PMS? Those who desperately need to receive medical help must present an insurance certificate when registering for an appointment. He must also inform the registrar about the loss of a document, change of surname or place of permanent residence.
The last method is the most obvious, but the process will be lengthy, since the consultant will need to send electronic requests and receive responses to them, and this takes some time. If you have registered an account with the unified all-Russian portal of State Services, then through it you can directly submit an application for the restoration of a medical policy document to your insurer, you just have to go through the user identification procedure. This can be done either by SNILS or by the attached phone number, then go to the section “Compulsory Medical Insurance Policy → Document Restoration → Submitting an Application.”
In the form you should write down the name of the company, your personal data, select a convenient division and set a date for registration. When visiting, you should take the necessary documents; information about them is located below the application form.