The Rusfinance bank hotline operates 24 hours a day, with separate telephone numbers for each region. Both current and potential clients can consult.

Rusfinance Bank is one of the leaders in the field of consumer lending: more than 25 thousand partners represented by retail chains and car dealers.

If you are already a client of Rusfinance and you have any difficulties or simply want to find out more detailed information, then contact the call center, the operator will be able to quickly provide highly qualified assistance and give a detailed answer to your questions. The hotline will also be useful for those who are just considering the option of lending from Rusfinance Bank; the operator will be able to provide detailed advice on current loan products and select the most optimal one.

The most common questions that clients ask at the call center:

• Terms of banking products;
• Loan repayment methods;
• Blocking or unblocking a card, application for the issuance of a new plastic card;
• List of documents for drawing up a loan agreement;
• Technical support and consulting for Internet banking users;
• How to apply for a car loan;
• Conditions of registration and available limit for credit cards;
• Questionnaire and communication of a preliminary decision on a loan product;
• Is early repayment possible?
• Information about the amount of debt under the loan agreement;
• Where and how you can get a consumer loan;
• How large a cash loan can be obtained based on existing income;
• Where to find a customer service center.

Toll-free hotline of Rusfinancebank

Regional support numbers (for free calls within the region): Moscow +7 425 926 7007, St. Petersburg +7 812 332 6563.

The official toll-free Rusfinance hotline for credit card holders (for calls from a mobile phone) is 8 800 700 2727.

You can call the support service around the clock, the call is completely free.

How to call without waiting for a long time for an operator on the line? If the question is not extremely urgent, then call during non-peak hours. Approximate number of minutes of waiting for a bank representative, depending on the time of day:

1. Less than one minute - from 1.00 am to 5.00 am inclusive, 8.00-9.00;
2. 1-3 minutes – 6.00, 10.00, 15.00-20.00, 23.00;
3. More than 3 minutes (peak time) – 7.00, 11.00-14.00, 21.00-22.00.

Voice menu structure

If you call the support service using a regional phone number, you will be taken to the voice menu. By pressing the number “1” you can hear information on available credit products: 1 – cash loan (you can take a survey and find out a preliminary decision), 2 – goods on credit, 3 – car loan, 4 – credit card. The menu structure for overdue credit debt is similar (number 2).

By pressing the number 3 and providing the agreement number, you can hear information on your loan agreement.

Telephone number for credit issues

Rusfinancebank is focused on providing loans to citizens of the Russian Federation. Consumer loans from this financial institution have become very popular among the population, but not everyone was able to calculate their financial capabilities and many had overdue debt. There are separate support contacts for overdue customers.

Hotline for overdue loans in Moscow – +7 495 926 4800, in St. Petersburg – +7 812 332 6562 (regional numbers can be found on the website). If you call this number, you can find out the following information:

• The amount of mortgage, including stitched;
• The amount of accrued interest, fines and penalties;
• Loan repayment terms;
• Amount until full repayment;
• Deadline before the case is brought to court;
• Possible debt restructuring option;
• The optimal solution to a problem situation.

Phone numbers of branches in Russian cities

Rusfinance hotline phone number (for all questions except overdue credit debt):

• Moscow – +7 425 9267007;
• St. Petersburg – +7 812 3326563;
• Ekaterinburg – +7 343 3511132;
• Krasnoyarsk – +7 391 2788593;
• Rostov-on-Don – +7 863 2618593.

A list of contacts in other cities (30 in total) plus additional numbers for questions on overdue credit debt can be found on the bank’s official website:

1. Enter your city in the top line of the main page (above the written contact) and the displayed number will automatically change for your region.
2. Go to the “Contact Information” menu, scroll down to the bottom of the page and near the operator’s waiting time scale, click the link “telephones in other cities.”

Alternative ways to contact the bank

Rusfinance Bank has developed an excellent scheme for providing information to clients:

1. Open the official website https://www.rusfinancebank.ru;
2. Go to the “Contact Information” menu – link at the top of the main page;
3. Check the box: whether or not you are an existing client of the bank;
4. Select the subject of the request;
5. Specify the loan product and clarify the question (if there are these points);
6. Choose the most convenient method of communication from the proposed options.

Possible options for providing information:

1. The website has a section “Frequently Asked Questions” - https://www.rusfinancebank.ru/ru/faq.html#general, where many situations are described, which are divided by topic: general questions, car loan, cash loan, credit card, INFO -Bank.
2. INFO-Bank is an Internet banking system on your phone or computer, where you can find out: loan debt, payment status, amount of overdue debt, order a certificate.
3. On the official website, you can write a message to an online consultant, who will provide an answer by phone or email.
4. From the main page you can call online (link in the upper right corner): select the essence of the question and familiarize yourself with the options for contacting the bank or click the “Call online” button (if there is such an option for this topic).
5. In the Contacts section there is a form for feedback by email: you can notify about the extension of CASCO, write thanks or complaints, ask an official question (on restructuring, deferred payment, re-financing, the work of INFO-Bank).
6. Communication available via social networks: Facebook –

Rusfinance Bank has been operating as a credit institution for more than 14 years. Many people use its banking products. You can get answers to your questions by calling the Rusfinance Bank hotline.

The toll-free hotline is not clearly located. In the central place of the upper third of the main page is the telephone number of Rusfinance Bank, whose office is located in Moscow. Below it is the inscription “How to call us for free?”, by clicking on which the user is taken to the contact methods. The same result (getting into a window where it will be indicated how to call Rusfinance Bank for free) is obtained by clicking on the inscription “Contact the bank” located in the top panel or at the bottom of the page on the left.

The “Contact with Bank” window will open. The hotline number is indicated on it after the color scale of waiting time for an operator response. The 24-hour telephone is not located in an obvious place and is not highlighted, but if you follow the step-by-step instructions, it is easy to find.
From the above figure it can be seen that the toll-free telephone number of the Rusfinance Bank hotline is 8 800 700 27 27. The activities of the financial institution are mainly aimed at providing loans to individuals and legal entities. All clients can call the toll-free number and receive information about banking products and possible ways to repay the loan received. Using the Loan Hotline number, the client can find out from the operator information about the necessary documents to obtain a loan, order the issuance of a new card or, if necessary, block or unblock an existing one, as well as perform a number of other actions.

24/7 customer support

The toll-free hotline number is not the only way to contact the consultants of this credit institution. A lot of information on the loans provided is provided on the official website. Answers to basic questions are located on the same page in the “Frequently Asked Questions” section, located at the top after the question about choosing a method of convenient communication with the organization. The answers received from operators are more detailed, but in many cases the information posted on the website is enough not to use the hotline number of Rusfinance Bank LLC.

Founded in 2006, Rusfinance Bank specializes in providing consumer lending services to the Russian population in 68 regions. Today, the organization is one of the three leading banks in the country for car loans and one of the top five for loans to individuals. In addition, the company provides remote lending services through its contact center.

Functionality of Rusfinance Bank support service

By contacting the bank's support staff in any way convenient for you, you can at any time:

• Apply for a loan by phone or online;
• Obtain information about overdue debts;
• Ask a question about the current contract;
• Submit a request regarding service quality issues;
• Order a cash loan;
• Apply for a car loan;
• Purchase goods on credit;
• Order a bank credit card;
• Specify information about the deposited payment;
• Order a bank certificate;
• Renew your insurance policy.

How to contact Rusfinance Bank support service

There are several alternative channels of communication with bank contact center consultants:

1. Hotline telephone numbers;
2. Free online call from the website;
3. Email for receiving free-form requests;
4. Postal details for sending a written application;

Address of the central office of Rusfinance Bank LLC: 443013, Russia, Samara, st. Chernorechenskaya, house 42A;

1. Fax for legal entities and corporate clients;
2. Filling out the feedback form on the website;
3. Consultation in official social network communities;

1. Online chat with bank employees on the website.

How to call Rusfinance Bank

You can contact the 24/7 support operator using the following contacts:

1. Toll free number 8-800-700-27-27 for calls from mobile and landline phones in the country.
2. International format number +7-495-926-70-07 for calls from abroad at the rates of your telecom operator or from landlines in the country.
3. Central office fax number +7-846-276-44-16 .

To make an online call from your computer or mobile device, you will need an active Internet connection, headphones and a microphone. Before starting a call, it is recommended to check the functionality of the audio headset. To call a specialist, simply follow the special link on the bank’s official website.

Online communication with Rusfinance Bank support service

If you are unable to make a call using any of the above methods, you can always use the convenient feedback form:

1. Go to the official website of Rusfinance Bank and open the contacts section.
2. Click on the “Write a letter” link to fill out the feedback form.
3. In the form that appears, fill in all the required fields with the relevant data.
4. Indicate your full name, email, contract number, type and subject of the appeal.
5. Please indicate whether you are a bank client.
6. In the text field, describe the essence of your problem in as much detail as possible.
7. Attach a file if necessary.
8. Enter the numeric code from the image.
9. Submit your application.

Applications sent in this way are immediately processed by bank specialists. A response to your request is often sent to your email within 24 hours. To clarify some details, an authorized bank employee may contact you in advance.

You can also ask any question to a support worker through a convenient online chat on the website. Just go to the main page of the bank's website and click on the dialog box at the bottom left. In the message text field, describe your problem and expect a specialist response within a few minutes.