It is not always possible to check the balance on the Baltic card in the “classic” way - at an ATM or from an employee of the nearest branch. For those who want to be able to find out their balance at any time of the day, there are remote banking services:

• Through the Internet.
• Via SMS requests.

Checking your account online

You can get acquainted with all the functions of Internet banking from the Baltic Bank on the official website www.baltbank.ru.

To start working with the system, you need to register in it and install the Client-Bank remote banking program.

Program installation steps:

• Go to the “Software Installation” tab on the bank’s website.
• Click on the “Program installation file” link. The installation file will be automatically saved to your computer.
• Run the file and register with Client-Bank, following the instructions of the installation wizard.

Upon completion of registration, which involves entering personal data and generating a unique password to access the system, you need to contact the nearest bank branch to conclude a service agreement using the Client-Bank program.

After concluding the agreement, you will be provided with an electronic signature certificate (ES), which is necessary for authorization in the system.

IMPORTANT: The password for accessing the electronic keys is not restored. If it is lost, the key file must be regenerated.

SMS notification

The service allows you to quickly check the current balance of your Baltic Bank card, find out information about the receipt and expenditure of funds, etc. via your mobile phone.

Request form: Balance. , Where — your card ID (sent via SMS upon connection).

Connection to the service is carried out at the operational office where you received the card or through any of the Baltic Bank ATMs.

In addition to monitoring card information, the SMS information service provides the ability to top up your mobile balance from a Baltic Bank card.

To do this, you need a card identifier, which is automatically generated when connecting to the service. If you have forgotten your personal identifier, you can check it at the bank’s operational office or at an ATM, through the “SMS information” section.

You can top up your phone balance from a bank card by dialing the service number 79210000921 + call key. Next, follow the instructions received in the reply SMS.

The services of these operators can be paid through the Internet Banking system:

• Megaphone;
• Beeline;
• Tele 2;
• SkyLink.

Partner operators in selected regions

• Zenit Mobile (operates in St. Petersburg, Kirishi, Volkhov, Vyborg);
• Baikalwestcom (coverage area - Irkutsk region).

Baltic Bank is one of those banks that can work with their clients via the Internet. The institution has its own online banking system, which allows those who wish to provide flexible and multifunctional remote service.

The personal account of the Baltic Bank, which is the system interface, is built in the most convenient and user-friendly manner. In addition, working in it is completely safe.

How to register a personal account and log in to it

Registration is available to clients of Baltic Bank who have a card/account and an activated SMS-informing service. In this case, you can create a personal account on the official website at the link https://online.baltbank.ru/UserInfo/Registration.

The entire form contains very few fields. You only need to indicate basic data: full name, passport information or details of another identification document, service branch, contacts and others. At the end of registration, you will receive a login with a password, which you can use to log into your personal online banking account on the same website.

What can you do in your Baltic Bank personal account?

In the personal account, the user has the opportunity to make various payment transactions and receive valuable information. For example, the functionality of the system allows online:
- Check account balances, view the list of recent transactions on them, the current status;
- Promptly block bank cards;
- Order statements of loans, deposits and accounts;
- Conduct cash conversion operations;
- Open deposits;
- Make money transfers;
- Pay for housing and communal services, mobile communications, Internet, education, entertainment, television and much more.

It is very important that with all this, access to the personal account of the Baltic Bank is provided completely free of charge.

Baltic Bank personal account - https://online.baltbank.ru

You can check the Baltic Bank card balance in the following ways:

1) This can be done through the Baltic Bank ATM network or at one of its branches in your city.

Remember that if you use third-party terminals to check your account, a commission may be charged from your card.

2) The way to find out your current account balance is to call the cardholder support telephone service: +7-812-326-22-20 or 8-800-200-22-23 .

3) The SMS notification service is available to clients. You can connect to it through the same ATMs or at your bank branch.

To find out your balance using the service, use one of the following requests:

• Balance2
• Remainder

ID is your credit card identifier, which will be sent to you immediately after connecting to this service.

Using the service is free for the first 2 months, after which the cost of service (30 rubles per month) will be deducted from your account automatically.

4) Via Internet banking.

This is a simple and secure way to control the account on your card, which you can use wherever you are. Online service page - www.baltbank.ru/internet-banking.html

The connection is made as follows:

• Download from official. website application “Baltic Bank Client”.
• After installation, register in the system, request digital signature keys and an application for a certificate according to the instructions that the program will provide you.
• For digital signature keys, you will need to enter an access password. Write it down somewhere or remember it, you will need it later.
• Sign an agreement for customer service in the Internet banking system, which will be provided to you at any Baltic Bank office. Bring your passport and map with you.

Once you have done all the above steps, you will be able to access your account.

Founded in 1989, Baltic Bank today is a modern and universal financial and credit organization that provides a full range of services for corporate, legal entities and private clients. User service is provided in the offices of St. Petersburg, Petrozavodsk and Pskov, as well as through ATMs and terminals of the company. In addition, bank clients can receive 24-hour information and technical support at the contact center.

Baltic Bank support service: main functions

By contacting the bank's support staff in any convenient way, you can:

• Get complete information about all products and services;
• Connect or deactivate additional services;
• Activate a new card or block a lost one;
• Find out about the balance of your cards and accounts, as well as about recent transactions;
• Receive information about the balance of the credit debt, as well as the next amount and date of its repayment;
• Open a deposit without visiting the office and find out about the accrued interest;
• Get advice on working with the bank’s online services;
• Find out the exchange rate;
• Specify the location and operating hours of branches and ATMs;
• Leave a request regarding the quality of service.

How to contact Baltic Bank support service

There are several alternative channels of communication with the contact center:

• Hotline telephone numbers;
• Fax machine;
• Postal address of the main office for receiving written applications;

Legal and postal address of Baltic Bank: 191023, St. Petersburg, Muchnoy lane, 2, lit. G

• Email address of the bank management for accepting applications in free form;
• Feedback form to fill out on the website.

How to call Baltic Bank

Calls to the contact center are made using the following contacts:

• Toll-free number 8-800-200-22-23 for calls from mobile or landline phones in Russia;
• International number +7-812-325-85-85 for calls from landlines in the country or from abroad at the rates of your telecom operator;
• Fax +7-812-326-22-21 for corporate clients or legal entities.

A call to the toll-free support number involves the client listening to the voice menu of the bank's automatic informant. Such voice prompts help find answers to popular user questions or relevant information about bank products and services. To connect to a bank operator, simply follow the system prompts and go to the required menu item using digital combinations entered on your mobile device.

Online support service of Baltic Bank

If you are unable to make a call to the above numbers, you can leave a request online:

1. Open the main page of the official website of Baltic Bank in your browser.
2. Go to the "Feedback" section at the bottom of the page.
3. Fill out the form that appears with your personal information.
4. Indicate your full name, email, city of service, place of work and telephone number.
5. Select the topic and category of the appeal.
6. In the message field, describe your situation in as much detail as possible.
7. Please check that the entered data is correct and submit your application.

Applications completed and sent in this way are immediately submitted to the bank's support service consultants for consideration. Often, responses to requests of this kind are provided to the client within 24 hours. As soon as a solution to your problem is found, an authorized bank employee will contact you at the phone number specified in the application during business hours or provide a detailed answer to your email.

Baltic Bank currently works only with legal entities through special software - the Baltic Bank client. There is no need to visit a bank branch to obtain important information, order certificates of account balances, or carry out various types of monetary transactions. It is enough to gain full access to the system by installing the official software on your computer. Next, we will describe in detail how to set up a Baltic Bank personal account and use the service’s functions.

What opportunities does the personal account from Baltic Bank provide to clients?

It is no longer possible to create a personal account online at Baltic Bank as of 09/01/2017. But legal entities can use the Baltic Bank Client software product, which provides the user with a wide range of options:

• receive information about the company’s open bank accounts regarding the current balance and transactions carried out;
• open deposits, clarify the nuances of their placement in bank accounts;
• receive information about credit programs, their conditions, current debt balance, amount and repayment date;
• pay supplier invoices;
• use or refuse to use SMS notifications from the bank;
• create requests to obtain bank documents;
• check the current exchange rate;
• receive information regarding the addresses of ATMs, Baltic Bank branches, and their work schedules;
• submit complaints about the quality of service and shortcomings in the system.

To use the client bank with a personal account of the Baltic Bank, you will need to download and install it on your own computer, register, and log in to the system. And how to do all the described actions without problems on a PC, read on.

Registration Features

Download the software

To install a client bank from Baltic Bank, you will need to go to the company’s official website in your browser: https://www.baltbank.ru

Here visitors will find brief instructions on step-by-step actions for connecting to Internet banking. To connect to the Baltic Bank Internet Bank software product you will need:

• open an account with this bank in advance;
• read and agree to the terms of use of the software;
• download the program to the company computer and activate it.

Important! Under no circumstances should you disclose information about an account created in the Baltic Bank client bank system, otherwise the company’s financial information may become the target of fraudulent schemes and unlawful actions on the part of attackers.

How to install Internet banking on PC

After the Baltic Bank online personal account has been downloaded to your computer, the program needs to be installed.

To do this you will need:

If the following dialog box appears, it means the program was installed correctly.

Next, you will need to generate electronic keys for a legal entity and passwords to access the system for an individual. You also need to sign a service agreement at one of the bank branches and fill out documents to receive a client certificate.

What documents are needed to obtain a CPU?

To obtain an electronic signature, you will need to fill out an application for issuing an electronic signature and sign an agreement for servicing the company in the Baltic Bank system online. This can only be done if you provide the original passport of an official of the company - a legal entity - or an individual who will use this software.

Let's sum it up

Installing a Baltic Bank personal account on a personal computer will allow you to use a wide range of banking services without leaving your apartment or office. The Baltic Bank client downloads quickly, the program is easy to use, and installs in a couple of minutes.