If you suddenly stop receiving SMS notifications on your phone or you cannot request a balance via SMS, then most likely your Sberbank mobile bank is not working. Why can this happen and what to do in such cases. We are looking for all possible reasons in the article.

Why is Sberbank of Russia's mobile bank not working?

Please pay attention to this nuance: you may have several cards, and when connecting to MB, a main (payment) card is assigned, from which money is debited when paying for the SMS banking service. Funds are debited from it when sending an SMS command to or. It may happen that you are currently using another card (it is called an information card) and you may simply forget to replenish the main one in a timely manner, in which case the MB will be blocked.

2. You changed your phone number (inserted another SIM card). You might have forgotten that when you connect MB cards, they are tied to one phone number, and if you change it, then you just need to go to the bank and reconnect the service (to a new number).

3. Communication problems on the operator’s side or your phone is malfunctioning. One possible reason is insufficient signal strength in the place where you are. For example, the store is located in an unstable reception area of ​​your operator, or some external interference is created that prevents the signal from being received. An SMS message will be sent as soon as you are in the normal communication zone. Another reason is a problem with the phone, for example, the SIM card began to lose contact or your cell phone froze. You can clean the contacts of the removed SIM card with an eraser and put it back in place, and you can try to reboot the phone.

4. Technical problems on the bank's side. It may take a long time for a response from the bank to arrive due to temporary technical problems. The reason may be a “fall” of the servers or their heavy load. On certain days and times, people contact the bank more often, and the servers may not have enough capacity to process the barrage of requests - so the SMS message from the bank may be significantly delayed. Usually the technical service is aware of these problems and quickly works to eliminate them.

What to do? Where to call?

What to do if you suspect that the Sberbank mobile bank is not working. First, find out the balance of your card and top it up if necessary.

If everything is fine with your balance, then pay attention to your phone - test it for sending/receiving SMS messages, for example, by exchanging SMS with your friend/colleague.

If nothing happens in this case, just wait until the evening, and then take more decisive action. Please contact us with a question, or

If the phone number linked to your Sberbank card has stopped receiving messages about completed operations and transactions, then it’s time to think about why Mobile Banking isn’t working (of course, if you didn’t forget to connect it). What to do in such a situation to unlock the option?

There may be several reasons for such a failure. Let's consider the main ones:

1. problem with the phone;
2. debt to pay for services;
3. technical malfunctions in the bank and mobile operators.

Mobile banking may be disabled due to some kind of malfunction in the phone, especially for modern smartphones. Overloaded mobile devices and infection with viruses may well cause the service to be accidentally blocked.

Unlocking is simple - try turning off or rebooting the device, removing the battery or SIM card. You can even move the SIM card to another phone. Most likely, the problem will resolve itself. Well, if your phone has been damaged by a virus, then you need to deal with it urgently.

Blocked due to payment arrears

When connecting to Mobile Banking, the client has the opportunity to choose a tariff from two options - “Full” and “Economy” (you can find out what their difference is from this article). The full package is paid automatically from the card; if there is no money, the balance may become negative or the service will be disabled. The economy package is free.

Unblocking with this option is very simple - you need to top up your account, from which the required amount will be debited automatically.

How to check your balance?

Since Mobile Banking is temporarily unavailable, the easiest way is to go to the nearest terminal or ATM.

technical issues

Sometimes technical work occurs in the bank itself, this can cause problems with the provision of Mobile Banking transactions. The website usually indicates the time of work, so it’s better to look and check in person. In addition, there are failures of the same kind with mobile operators. To clarify, the easiest way is to go to the official website of your operator and make sure that this is not the case.

One of the options for removing the blockage would be to change the password for your Personal Account in Sberbank Online.

If the previous options have been considered, but the situation has not been resolved, it clearly makes sense to contact the Sberbank customer assistance service or a branch nearby.

Clients who are accustomed to constantly using Sberbank’s convenient service - Mobile Banking (how to activate this service) - sometimes begin to panic if they do not get access to comfortable financial management via the phone. In fact, everything is not so scary and, in most cases, it is not so difficult to figure out the problem and unlock the option yourself, and sometimes just wait a while.

Have you encountered a problem when your Mobile Bank from Sberbank does not work, and you don’t know why this happened and what should you do next? Let's try to figure it out together.

So, what is Mobile Banking? is a service that helps Sberbank clients, using short SMS to number 900 or special codes, perform simple but most popular card transactions. It could be:

• balance request,
• receiving a mini-statement,
• translation,
• payment for mobile communications, etc.

The main purpose of connecting to MB is to receive SMS notifications about all transactions that occur with your account. In addition, with this connection, you will also be able to use the Sberbank Online system, which provides the owner of the Personal Account with ample opportunities to manage their savings, make deposits, apply for a loan, etc.

How to connect it?

The most convenient way to do this is using a company ATM; most often they are located in bank branches or large shopping centers. Detailed instructions are given in this article.

Many people ask us: is it possible to activate this service by phone or via the Internet? We answer: unfortunately, this is not possible. You must definitely visit the nearest self-service device and register there. It is for this reason that connecting from abroad will not be possible.

Let us remind you that this service is provided at two tariffs – the “Full” package and the “Economy” package.

1. If you chose the first tariff when connecting, then a certain amount of money will be debited from your personal account every month. If you do not have it in your account, the service will not be provided until you top it up.
2. If you chose the “Economy” tariff, then you are not charged a subscription fee, however, some services become paid, for example, providing information about the available limit or a brief account history. If you dialed the code specifically for such a service, then again you may not have enough funds in your account.

What to do if you don't receive SMS?

What errors could occur:

• As we indicated earlier, you may not have enough free funds on the main card to which this option was connected. All you need is to deposit 30\60 rubles into your account, depending on the type of your card,
• You changed your phone number (inserted a new SIM card into it) and did not re-register. To fix this, just use a Sberbank ATM to reconnect,
• The operator has problems with communication - for example, you or the store where you make purchases is located in a place with insufficient signal strength, so the SMS simply does not reach you. They will appear as soon as there is a stronger signal;
• There are malfunctions in your phone, due to which the notifications again do not go through, for example, the SM card does not work well;
• Technical problems on the part of the bank, which occur, in particular, due to the “fall” of servers or their overload. All that remains is to wait until they are eliminated.

We also draw your attention to the fact that when making SMS requests from abroad, an error will occur. The fact is that abroad the 900 number may belong to other companies, and therefore your messages will not work, but the operator will still charge you for outgoing SMS.

In any case, if for some reason your Mobile Bank has stopped working, we recommend contacting a Sberbank branch or calling the toll-free number 8-800-555-55-50 to clarify the information.

Hello dear readers!!!

Perhaps most people who use the services of Sberbank have had such a problem as: Mobile Bank does not work. And you don’t know why and what to do to recover, then let’s figure it out together now.

What is the Mobile Bank service?

Mobile banking is a service with which a Sberbank client can perform various types of transactions (not complicated) by sending a 900 SMS with the required code to a short number, which is received by the client from Sberbank. Do not share this code with anyone under any circumstances.

With this service we can easily and quickly find out:

Balance on our salary card;

Receive a mini-statement;

Transfer funds;

Pay for mobile communications, internet and much more.

Mobile banking is, first of all, very convenient in everyday life. The developers have tried to make their clients more secure, so with the help of this service we are always aware of what transactions are being carried out with our bank cards.

One of the options for connecting a mobile bank is to contact the specialists of a Sberbank branch. They will fully connect everything to you and explain how to use the service. This is, of course, the best option for any person, and even more so for those who don’t know what or how.

The second thing you can do is activate the service yourself through a Sberbank ATM. You can find them in any bank branch, as well as in large shopping centers. You must do everything that the ATM requests when registering for the Mobile Banking service.

People also often ask questions: is it possible to connect the service via your smartphone or via the Internet?! The answer to the question is no, you can't. Only personal registration through an ATM or employee assistance in connecting. Connecting from foreign countries is also not possible.

The Mobile Bank service is provided to Sberbank clients at only two tariffs. The first tariff is "Full". The conditions of this tariff are that an amount of 30 rubles will be debited from your account every month. If there are no funds in your account, the service is suspended until you top up your account on your bank card.

Tariff "Economy". This is another tariff, which also has its own conditions. There is no subscription fee and therefore any request may be paid, and if there are no funds in your account, it simply will not be available to you.

Now I will list for you a list of errors that could occur.

1. Lack of funds on your card. This is one of the main reasons why the Mobile Bank service may not work. Deposit 30 or 60 rubles into your account and continue using it.

2. Changing the phone number leads to the fact that the service automatically becomes unavailable. If you have changed your number to a new one, then you need to come back to the Sberbank branch and register for the service again.

3. Poor connection on your mobile phone. For example, you are in a place where there is a weak cellular signal and for this reason SMS cannot reach you on time. As soon as the signal strengthens, SMS notifications will immediately arrive.

4. Your mobile phone itself is technically faulty and therefore, again, SMS messages may not reach your attention.

5. Technical breakdowns on the bank’s servers. There is nothing you can do about it, you just need to wait for the employees to fix these problems.

Here are five main problems due to which sometimes confusion occurs with the receipt of SMS messages from 900.

It is worth knowing that while abroad the notification may also fail. This may happen due to the fact that number 900 abroad may belong to other companies and not Sberbank. Messages do not work, but outgoing requests will charge you money.

In any case, you should contact a Sberbank branch to clarify the cause of the problem or call the toll-free number 8 800 555-55-50. This way you will receive more accurate information about what is happening with this service.

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Are you familiar with the situation where you and your colleagues have been paid your wages, but you haven’t received a notification about the money being credited to your phone? You immediately tried to make a request for account balance, but there were no return SMS messages. A possible problem may well be the non-functioning Sberbank Mobile Banking service.

Why mobile banking does not work and how it is treated will be discussed further in the article.

Why is Sberbank's mobile bank not working today?

This service is described in detail on our portal in this section and if you are interested, you can check it out. We will only briefly refresh the concept for a broader discussion of the topic.

In short, Sberbank Mobile Bank is a convenient service that is registered with the selected bank card and linked to the client’s phone number.

The Mobile Bank service is presented on the official website

It is also a connecting service, without which the Personal Account and other Internet services will not work.

So, if you have a full tariff with notifications activated, for which a monthly payment of 60 rubles will be charged, but SMS notifications about the debiting of money do not arrive, then it’s time to figure out why Sberbank’s mobile bank stopped working.

Limits on mobile banking per day, month

Reasons why mobile banking does not work:

• The main problem of breakdown Recently, they have become more frequent on the bank side. Due to the large number of connected subscribers, the service works with a delay; SMS notifications arrive after a significant period of time. Bank technical specialists convince us that this problem is typical for many similar organizations on the day when salaries are credited or notifications from special services are sent out. Typically, technicians solve it in a couple of hours, depending on the complexity of the breakdown on the servers.
• The second reason The problem that I would like to address is the lack of money in your bank account. It happens that the time has come to withdraw funds for servicing a bank card and using the Mobile Bank service. If there are no funds on your card, the planned debit will not occur, and accordingly the service will be temporarily blocked. The connection will occur automatically when the money arrives in your bank account.

Attention: if the service has not been activated and there are no notifications from the 900 number, call the bank at .

• Third reason also falls into the technical category. If you are in an area remote from populated areas, then be prepared for the fact that this area is not covered by your mobile operator.

You may also be surrounded by room walls that block the cellular signal.

Fourth reason- this is a technical malfunction of your mobile device. You need to turn off the device, remove the cover, make sure that the contact of the SIM card fits tightly to the contacts of the phone, and turn on the mobile phone.

The fifth reason why the Mobile Bank service does not work may be that you changed your phone number or bank card and did not reconnect the service. Everything can be resolved by visiting the nearest bank branch.

What to do if your mobile bank breaks down and where to call?

If you have checked the Mobile Banking service according to all the above criteria and are convinced that it is not working, then here is what you need to do next.

• First of all, check how much money is currently on your bank card. This can be done using the methods listed in the article on. If the write-off amount is not enough, you need it.
• Contact the Sberbank hotline for help. If you act according to the instructions, your problem will be solved as soon as possible.
• Try rebooting the device and calling your friends to make sure the connection is okay.
• If all of the above methods do not help, write a complaint on the official Sberbank website or at the nearest branch.

We tried to answer in as much detail as possible the question of what to do and where to go if Sberbank Mobile Banking does not work. If you have anything to add to the article, write about it in the comments.