At the same time, it is not at all excluded that anything can happen to your parcel along the way. It can be lost, damaged and opened by intruders who are attracted by its valuable contents. At the same time, standard guarantees of delivery services do not provide confidence that in the event of these events you will receive compensation that will at least partially cover the cost of the goods.

It is in order to further secure valuable contents and receive a full money-back guarantee that you should resort to insurance for purchases made in foreign online stores. With insurance you can protect yourself from:

Insurance is a standard service offered by most of the United States and Europe, but there are some nuances that should be considered before paying for insurance.

Features of insuring parcels from foreign online stores

• The purchase was made for a large amount for you. If you ordered an inexpensive product, then it is wiser not to purchase additional insurance, but to rely on proven systems for protecting the interests of buyers, which are available at any self-respecting store and payment system: , eBay (), Amazon.
• You are ordering a fragile product, such as a TV, a set of dishes and a hard drive. As a rule, the handling of parcels in all companies is extremely disrespectful, and therefore there are frequent cases of boxes falling, being crushed by other parcels, or being left outdoors for a long time in the rain and snow. In addition to damage insurance, you can order reinforced packaging. This service is provided by all purchasing intermediaries, as well as a number of stores, for example.
• The purchase of goods is carried out through a postal forwarder. In this case, the store's insurance will be valid only until the intermediary arrives at the warehouse. In order to protect the parcel at the final stage of delivery from the intermediary to you, insurance must be purchased separately.

2. The cost of insurance is usually up to 5% of the cost of the parcel, depending on the set of specific insured risks. Protection against anything that could happen to a package will cost more than insurance against damage or loss alone. In this case, each store usually offers its own standard package of insurance services, the composition of which must be clarified before purchasing. For example, the Polar Express reseller and a number of others do not insure against damage to purchases made on eBay.com

3. Don't rush to insure your parcel. A number of transport companies and postal services already include minimum insurance in their delivery package.

• USPS Global Express— up to $100 in case of loss and damage;
• USPS Priority Mail Express International- up to $200 in case of loss, damage or missing contents;
• USPS Priority Mail International— also up to $200 in case of loss, damage or missing contents;
• a number of national services EMS they also already include insurance by default, for example, for sending goods from Japan worth up to $190, insurance will be free.

4. Always check the amount of maximum insurance coverage. For example, if the limit on payments is $1,000, then in the event of an insured event involving photographic equipment worth $1,500, you will receive only $1,000 in compensation.

And in this case, it is also very important to indicate the true amount in your customs declaration, based on the invoice from the store, since the damage will be calculated based on these 2 documents. So if you decide to save on duties by indicating a declared value lower than the existing one, or, on the contrary, inflate it compared to the invoice from the store, then you will receive compensation based on the amount from the invoice and declaration.

It would also be a good idea to order a complete inventory of the contents of the parcel to make it easier to receive a refund in the event of partial loss of goods.

5. Insurance of a parcel does not eliminate the need to inspect it before receiving it for missing or missing contents, either at the post office or at the delivery point of the transport company. Insurance can only be obtained by carefully recording all damage and theft.

6. Foreign stores, trading platforms and intermediaries, as a rule, have extensive restrictions on shipping to other countries. If you insure such a product, you can only receive compensation for loss, but not for damage to the contents.

7. You should apply for insurance compensation in the event of non-receipt of a parcel no earlier than the end of the standard delivery period, which can be completely different and depend not only on the company, but also on the specific shipping option chosen.

• Standard delivery times from the USA can be found here.
• As for , the refund process should usually begin no earlier than 90 days and no later than 6 months after shipment. Such a long period is due to the fact that delays in delivery from China are not so rare, and therefore it is still better to wait a little.

Thus, although parcel insurance can save your money and nerves, you should not insure everything. At the same time, if you decide to insure your parcel, it is very important to carefully read the terms of the contract in each specific case, since they may differ significantly from each other.

We wish you only safe shopping in foreign online stores!

We ship orders to any region of Russia using a valuable 1st class parcel with the possibility of full shipment insurance.

Orders sent by Russian Post are sent only after full payment. We do not ship orders by cash on delivery.

All orders are processed and shipped within 2 business days after receiving payment.

Restrictions

We have no restrictions on the number of parts we ship. We can send either one part or a large set of parts.

Delivery regions

The ordered goods are delivered to the nearest post office of the address you specified. Postal employees are required to notify you using a special form indicating the type of parcel (most often it is a small package), tracking number and weight of the parcel itself. You can pick up the received goods at the specified post office if you have a passport.

If the addressee is a minor, then the parcel can be received for him by a legal representative without a power of attorney, but with documents proving their identity and relationship to minors (passport, child’s birth certificate, certificate issued by the executive committee of the Council of People’s Deputies, or a copy of the decision of this Council on the appointment of this person as a guardian), as well as personally to the addressees upon presentation of documents proving their identity - a birth certificate and another document with a photo card (student ID, student ID, etc.).

Postal items addressed to minors staying (living) in boarding schools, orphanages, pioneer camps and other similar institutions are issued through authorized representatives of these institutions using power of attorney registers.

Shipping insurance

Russian Post provides the opportunity to insure 1st class parcels for up to 20,000 rubles. The insurance covers the loss of mail as well as partial compensation for damaged goods.

The cost of insurance is 4% of the cost of goods in the order. By default, the declared value is 100 rubles or equal to the cost of the goods in the order if it is less than 100 rubles.

Please note that in case of loss or damage to a shipment, you will only be reimbursed for the cost of insurance through Russian Post. We are not liable in this case.

Cost of delivery

The delivery cost of each order is calculated individually and depends on the volume and weight of the parcel. The fee is charged for every 100 grams of weight, including packaging.

After placing your order, we will check the availability of all items, the total weight and issue you a final invoice for payment. This invoice must be paid within 24 hours from the date of issue. If the invoice is not paid within the specified period, the order will be cancelled.

Parcel - let's call it a shipment, this is something that you want to transfer to a recipient who lives in another city or country. Since traveling to another city on your own for one shipment (parcel) is not economically feasible and in terms of financial costs, postal services for the delivery of items (parcels, parcels, etc.) of any cargo through transport or postal companies were invented. These companies sort items by direction: For example, you need to send 100 items (parcels) to Zaporozhye from Kiev. They calculate the space occupied by these items, their total weight, and form the total cost per piece/kilogram or even piece/gram. You come to the post office and send your item, and depending on the size and weight, they give you a price based on the above calculation formula, but specifically for your individual parcel (item).

It seems like everything is clear, they came, sent the parcel, paid and that’s it. But what if the parcel was lost on the road, stolen, God forbid, there was an accident with the carrier’s vehicle and in the accident your shipment (parcel) was damaged or completely destroyed, who will then reimburse you for your expenses. It’s okay if the parcel was cheap, but if you, for example, were delivering an expensive laptop or children’s quality items - which are not cheap - who will pay for all this? who will compensate you for your losses?

It is for this purpose that carrier companies, including post offices, have the so-called Parcel Insurance or Parcel Insurance function. What does this mean? For example: you bought a children’s jacket online, and a conscientious seller sent it to you as you agreed, but when the seller asked “Should you insure the parcel?” you answered “No, you don’t” or “No” - due to ignorance of what insurance is or simply for the purpose of saving some money. The carrier has begun delivering your parcel by ground vehicle - a car. And then an emergency happened: the delivery vehicle had an accident and burned down along with all the parcels and cargo. Senders, as well as recipients in this case, who have not insured their parcel will not receive any compensation at all or even an apology - force majeure and that's it - that's what they will tell you and your money is crying out for. And smart and prudent senders insured their parcels, and the sender reimbursed them in cash for the amount for which they insured their shipment - for example: your item in the parcel costs 100 rubles, and to insure it for the full amount you need to pay 5 rubles, you pay, for example, 7 rub. for the service of forwarding your shipment + 5 rubles. for insurance, and if suddenly your package disappeared on the road, broke, burned, was stolen, etc. – then the transport company will reimburse you 100 rubles for the cost of your parcel, since you have insured it.

How to insure a parcel

How to insure a parcel is very simple, when sending it, tell them to insure the parcel for such and such an amount and that’s it!

(usually parcel insurance does not exceed 0.5% -1% of the cost, and often even significantly lower, for example, an item costs 100 money, which means 1% of 100 for insurance will be 1 money, in total it turns out that sending your parcel, for example, costs 7 money, add here 1 money for insurance and we get that delivery of the parcel to the recipient along with insurance in case of unforeseen circumstances will amount to 1 + 7 = 8 money, and if something happens to your shipment you will receive a refund in the amount of 100 money, then there is the entire cost of your item). So think about whether to insure the parcel or not.

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Categories:// from 09.22.2016

Just imagine the situation: you bought a brand new gadget on the Internet, entrusted its delivery to the post office, and the post office was crap - and in half! Or she completely lost her mother by the leg...

How to receive monetary compensation for moral and material damage?

To begin with, the “obvious-incredible” - you need to insure this parcel. FriendShip friends don't need to worry about this - I insure all packages by default and uhit costs about 1% of the price of the Hotelka itself. you will find exact prices for insurance. It should be noted that recently the Russian Post has become much more reliable - so the risk of damage has decreased. Although previously the risk was only 1% of the total number of parcels, nevertheless, I do not advise anyone to be in this one percent without insurance.

Good news

Insurance costs us 10-33% cheaper because FriendShip buys insurance not from the USPS, but from other insurers.

These insurers make the process of obtaining insurance much faster and easier than USPS.

It’s easier for me, as a sender, to get insurance in the States, and then either buy and send an analogue, or return the money to you

Important Details

— by express mail or Express Priority, which is delivered by EMS in Russia, the process of receiving compensation takes longer than with regular Priority. Up to 3 months - because first you need to collect $200 from the US state post office.

- if the damage is partial, then only part of the insured amount will be reimbursed.

- confirmation of the cost with a document from the seller is required.

— insurance limit for one parcel is $2500. Any amount higher requires paperwork for export, and this is a completely different story and you are not interested in listening to it.

If the package gets lost - then compensation in the USA is paid simply based on the tracking history and the recipient’s letter stating that the parcel did not reach him.

If the parcel has arrived, but with damage - then carefully read the instructions below.

How to receive a parcel correctly in order to get insurance later

— if the track starts with EC, then the parcel is sent via EMS and you should refuse home delivery in advance by calling your local EMS. It is always safer to receive the parcel at the post office, otherwise the courier does not have scales with him or documents 51.

— I recommend that all recipients (both EMS and Priority) take with them a printed page with the contents of the parcel, as well as any camera with which you can take pictures, a mobile phone camera is enough.

- before signing the receipt, the postal worker must show and weigh the parcel to you, without giving it to you. Here you may see (see below)

Grounds for opening under Act f.51, namely:

— weight discrepancy from that declared at customs

- damage to packaging

- presence of an opening certificate that came with the parcel

The parcel under Act f.51 is opened not by you, but by postal workers in your presence.

If you are required to sign a receipt before receiving the parcel, You can sign, but if there is any suspicion of damage to the parcel, do not touch it and require postal workers to open it under Act f.51 in your presence and check the contents. The main thing is that this document is drawn up. A receipt for insurers in the USA does not matter, but this act does.

If something is broken or stolen-after drawing up Act 51 and receiving your copy, you can pick up the contents. The box (the envelope of the mail item) usually remains at the post office for a departmental inspection to establish the reasons for the shortage, replacement or damage to the attachment.

10. What to do if a defective shipment has been received in your name?

Answer:

If a postal item is defective (damage to the shell or missing mass) at the time of delivery to the addressee, the postal service employee is obliged to offer the recipient to open the defective postal item.

If the recipient refuses to open the defective postal item and agrees to receive it, the postal service employee issues the item, and the recipient is notified by f. 22 or the accompanying form for the parcel puts the mark: “I have no claims” indicating the date and signature.

If the recipient agrees to the opening, then the mail item is opened and, based on the results, an opening act f.51-v is drawn up, which, in addition to the employees of the post office, is signed by the addressee. A copy of the act f.51-v is issued to the addressee along with the attachment, in this case, the envelope The mail item remains at the post office for a departmental inspection to establish the reasons for the shortage, replacement or damage to the attachment.

Since the contract for the provision of postal services is concluded between the postal operator and the sender of the postal item, the primary right to receive compensation remains with the sender Thus, if a postal item is found to be defective, the sender of the postal item, upon receipt of a claim with the obligatory attachment of a receipt or a copy thereof confirming the fact of sending the postal item, is paid compensation. Also, the sender may refuse to pay compensation in favor of the addressee (recipient) by transferring he has the right to do so and by filling out an application at the post office.

11. If part of the postal item is missing, then the addressee cannot receive the parcel?Answer:The addressee will receive the postal item in any case.

12. If the recipient decides to collect the damaged item, can he then receive compensation?

Answer:If the defective postal item, at the request of the addressee (recipient), was not opened and the statement f.51-c was not drawn up, payment of compensation is not provided to either the addressee or the sender.

That's it - don't forget about the importance of the act f. 51.

After this Act And photo of the damage you have - send me to [email protected]. If you bought the Wishlist yourself, don’t forget to send it to me proof of purchase— a copy of the PayPal invoice or a letter from the store with the order. After that I will start processing compensation. Compensation comes in the form of a check, which I can only deposit into my American account - and from it I can either transfer money to you, or buy an analogue to save on the transfer fee.

Happy and fast delivery to everyone, friends!

P.S: Attention!

The American side will reimburse the purchase price, but the shipping cost only if the package contents are completely lost. Here is a link to USPS rules.

In order to receive compensation for violation of delivery deadlines, you need to sue the Russian Post. Below are some useful links.

Pavel Sobol said:

Friends, you and I are talking about different things.
I’ll answer Sergei N. - we, in principle, do not have the concept of “thing” in our warehouse :). We have only one basic unit of measurement - the parcel. The parcel may contain one item, or there may be several. But the unit of reference is always the premise.

Based on this, we, again, in principle, cannot have something like this: "the packer checks the box next to the item supposedly put in the box, but does not put the item there" Or this: "did the packaging of two parcels and leaving an inventory of the contents inside... happen manually?"
Next, let's choose a suitable topic. Because “Insurance and the likelihood of theft of goods” does not fit here.

Pavel, we really can’t find a common language on this issue, which is very important for users. Because, on the one hand, it leads to such posts with suspicion of the theft of part of the parcels, and on the other hand, you push them into negotiations with stores that they did not report something, with the subsequent demand for re-sending. Both of them, you see, are annoying.

I screwed up once, and now another case has come to light... in principle, it cannot be that you think in terms of parcels, but send absolutely specific things described in the packing list.

I’m holding the packing slip from Order #667463 in my hands and I already see contradictions in your statements. Yes, packages are described as you say: " the unit of reference is always premise"But then there are the details! Total weight, total declaration items count... and there are already 11 of them. What to do with this? Your system is not ideal and is malfunctioning, so why not fix it at the conservatory?

You may not notice the flash drive and memory card, they are small, but if, for example, I order two pairs of shoes on Amazon and they arrive in the same order, but in different parcels (and this is very often). When I arrive first, I see the parcel in my account, declare both pairs and send all my belongings for assembly and shipping. The shoes are not a flash drive, they are clearly visible. Your weight is off by a couple of kilos, and according to the meter, a pair of shoes is not enough... and that the packer will still send a virtual pair flying? Won't the different items count and total weight blow his mind? What to do with customs, what to do with the post office, which will notice different weights according to the declaration and in reality? Finally, what should we do with the money that was paid in full for insurance; the declared value will be higher than the real one (and also the item must be resent, which arrived in the account later, but supposedly has already left)? I repeat: according to this scheme, I got a fleece Marmot, weighing half a kilo. And I found it almost a month later on your shelf among other things and identified it with a special request for $3. No one on the packaging choked up, and I went crazy in the fall wondering where Amazon would take my warm rag. I almost sold them out for money and the correspondence with support did not yield anything useful. Amazon was smart and experienced enough not to bother you without checking your shelves. Now everything is going like a carbon copy.

Here, so many interesting questions appear out of nowhere, and for you, like Poroshenko, everything is in chocolate... such questions need to be resolved and options must be looked for.

Well, the last aspect: we really moved away from the topic with insurance and theft, but hey, the transfer of non-core posts is a matter for the moderators and administration. It is unrealistic to pull one post out of the topic; it will simply be unclear what it is about. And moving the whole conversation to the right topic, sorry, is not our business. Tighten the mods and they will do everything right. In any case, this is done almost everywhere by default. Why bother needlessly disenfranchised users with comments?

Best regards, Comrade Skydiver.