it gets easier

Quick access to products and operations

Ability to hide balance

Transfers by phone number

Payment for housing and communal services and other services without commission

Notifications about fines, taxes and special offers

Opportunities with which there are many
it gets easier

Free transfers from debit cards of other banks

All credit card information

Partial and full repayment of loans

Confirmed templates and automatic payments for frequent transactions

Ability to hide balance

Payments and transfers

• between accounts and cards online
• by card number to cards of other banks
• from cards of other banks to your Raiffeisenbank card - free
• between Raiffeisenbank clients by phone number and email address
• from their foreign currency accounts to foreign currency accounts in banks in the Russian Federation and abroad
• partial early and full repayment of loans
• templates will allow you to make payments in one click
• automatic payment has flexible settings and will make the transfer on time

Payment without commission

• mobile communications, housing and communal services, Internet, television and other services
• parking fines and other traffic police charges
• taxes, state duties and fees
• transport cards "Troika" and "Strelka"

Deposits and investments

• opening deposits in Russian rubles and US dollars
• replenishment and partial withdrawal of deposits
• purchase of mutual funds

Access for additional cardholders

You can provide access to online banking to holders of additional cards, including those who are not bank clients. You can obtain access directly from Raiffeisen Online.

Convenient and useful settings

• setting card limits
• notification to the bank about traveling abroad
• setting up showing/hiding the total balance for all products
• Favorites panel to display the most important information and quickly access the necessary operations

For individual entrepreneurs

• ruble transfers
• payments to the Russian budget
• statement and information about account balances
• transferring money from your individual entrepreneur account to an individual account
• display of debit cards issued to a current account in your name
• saving and forwarding account details

You can connect in one of the simple ways:

To connect you will need a passport and a code word

Through the bank information center: 8 800 700-91-00

Limits, tariffs and conditions for conducting transactions in Internet banking

• Transfer from card to card
• Payment for services
• Ruble transfers
• Currency exchange
• Currency transfers
• Deposits

Transfer from card to card

Rates

Between Raiffeisenbank cards:

• from a debit card - no commission;

To cards of other banks:

• from a debit card - 1.5% of the transfer amount (minimum 50 Russian rubles or 1.5 US dollars/euro);
• from a credit card - 3% of the transfer amount + 300 rubles.

From cards of other banks to Raiffeisenbank cards:

• In an online bank, the operation is free, but a commission may be charged by the issuing bank of the debit card.

Limits

Transfers within Raiffeisenbank:

• the maximum number of transfers per day is 10;
• the total maximum amount per day / per month is 150,000 / 1,500,000 rubles.

The limit for this operation is included in the cash withdrawal limit in accordance with your tariff plan.

Transfers from cards of other banks:

• the maximum amount of one transfer is 150,000 rubles;
• total maximum amount per day / per week / per month - 300,000 / 500,000 / 600,000 rubles.

Transfers to cards of other banks:

• The minimum amount is 50 rubles.

Please note: other banks may impose additional restrictions on their cards. For information about limits and terms for debiting funds from another bank's card account, please check with the issuing bank of the debit card.

Payment for services

Rates

No commission.

Limits

Amount restrictions:

• the maximum amount of one transaction is 15,000 rubles;
• the total maximum amount per day / per month is 30,000 / 40,000 rubles.

Ruble transfers

Rates

Between your accounts and other bank clients - no commission.
For private clients - 0.75% of the transfer amount (minimum 50, maximum 1,000 rubles).
For salary clients - 0.5% of the transfer amount (minimum 25, maximum 500 rubles).

Limits

10,000,000 rubles per day - to individuals.

Currency exchange

Rates

No commission.

Limits

No more than 100,000 USD (or equivalent) per currency conversion transaction.

Currency transfers

Rates

Transfers within Raiffeisenbank - no commission.

Transfers to other banks:

• for private clients - 1% of the transfer amount (minimum 30, maximum 200 US dollars/euro);
• for salary clients - 0.5% of the transfer amount (minimum 15, maximum 150 US dollars/euro);
• transfers in euros to Raiffeisen group banks - 0.8% of the transfer amount (minimum 24, maximum 160 US dollars/euro).

Limits

• Residents of the Russian Federation to their own account in another bank - no more than 100,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (resident of the Russian Federation) - no more than 5,000 USD (or equivalent) per day.
• Residents of the Russian Federation to someone else's account abroad (non-resident of the Russian Federation) - no more than 100,000 USD (or equivalent) per day.
• Non-residents of the Russian Federation - no more than 100,000 USD (or equivalent) per operation.

Deposits

Rates

Opening and replenishing, as well as partial withdrawal of funds up to the minimum balance amount - without commission.

Limits

You can close a deposit early only at a bank branch.

Do not share your login information with anyone.

Do not show anyone one-time passwords from SMS

Use strong passwords

Raiffeisen Online is a reliable online bank and mobile application. To protect them, we use modern technologies that meet the highest service standards accepted in world practice. However, a lot depends on the actions of the users themselves.

Please pay attention to several important rules for working with online banking. Compliance with them will help you keep your personal data and money in your accounts safe.

Test and improve your security knowledge with help to avoid being scammed by scammers.

Precautionary measures

Data privacy

• Do not share your online banking login details (login, password, one-time passwords from SMS) with anyone, including relatives, colleagues or those who introduce themselves as bank employees.
• Set up a mobile phone screen lock and hide the content of SMS messages on your phone's locked screen. Set a password on the SIM card.
• Do not install third-party software (for example Team viewer) at the request of those who pose as bank employees.
• Use complex passwords consisting of letters, numbers and special characters that you can remember without writing them down anywhere.
• Please remember that Raiffeisenbank does not send emails, SMS or other messages asking you to clarify payment details. Be careful and do not respond to such requests.

One-time passwords and SMS services

• To further protect your account, you can enable the option to log in using a one-time SMS password. It will be requested after entering your login and password.
• The phone to which you will receive one-time passwords via SMS must be used only by you. Make sure no one else has access to it.
• Remember that only you can use a one-time password via SMS and only to log into online banking or confirm a payment. It serves no other purpose and no one can ask for it from you.
• Always check the transaction parameters (type, amount, recipient) contained in the confirmation message before entering the transaction confirmation code from SMS.
• If you do not have the “Transaction Notifications” service, connect it to control all transactions on your cards (Card Settings - “SMS Notification”).

Computer and Internet banking settings

• We recommend using a password-protected personal computer with anti-virus software and operating system security updates installed to work in Internet banking. Logging in from someone else's computer, as well as from computers in an Internet cafe, is not secure.
• When logging into Raiffeisen Online, an icon for a secure SSL connection should always be displayed in the lower right corner or in the address bar of your browser, and by double-clicking on it, information that the owner of the website is online..
• Make sure that in your personal online banking account in the “Settings” menu your current data is indicated, including your phone number and your email address.
• Always exit Internet banking correctly using the “Logout” button.

If you have lost your phone or card that you usually use to confirm transactions, discovered transactions in your online banking that you did not make, or suspect that your login information (username and password) has become known to third parties, please contact your bank immediately by phone 8 800 700-00-72.

Security tools used in Raiffeisen Online

Secure SSL connection ensuring the confidentiality of transmitted information.
The ability to confirm transactions with one-time passwords received via SMS or push messages.
The ability to connect prompt SMS notifications about completed transactions and changes in personal data in the system.
IMSI (International Mobile Subscriber Identity) - additional verification of the SIM card when sending SMS messages with passwords. The IMSI is unique to each SIM card and is much more difficult to spoof than a phone number.

What is an SSL certificate and how to check its authenticity when logging into online banking

Thanks to the SSL (Secure Sockets Layer) protocol, server authentication occurs - confirmation that you have reached the site you wanted and it is secure. The protocol ensures that information is transmitted in encrypted form so that no one can tamper with it or gain access to it.

The SSL client program is built into the browser, so users do not need to take any special steps to switch to an SSL connection.

You can check the authenticity of the Raiffeisen Online server certificate by clicking on the secure connection icon in the form of a closed padlock in the address bar of your browser.

By clicking on “Show certificate” you can see its details: who issued it, for what period and status. If the status of the certificate is different from: “This certificate is OK” or “The certificate is valid”, please immediately exit the Internet banking system and notify the bank in any way convenient for you.

For security reasons, the permanent password for logging into Raiffeisen Online must be changed every 365 days. When creating a new one, remember that a strong password is one that is easy for you to remember but difficult for anyone else to guess.

Primary requirements:

• The password must consist of a minimum of 6 characters, a maximum of 30 (the longer, the better).
• It is better if the password contains a combination of upper and lowercase letters, numbers, and special characters (` ~ ! @ # $ % ^ & * () - + = ( ) ; : " " , . ?).
• To make the password difficult to guess, you should not use frequently used words, names, popular abbreviations, or logical sequences.
• The password should not contain a sequence of characters: repeated (for example, “access” - the same characters follow each other twice) or obvious (qwerty, asdfghjkl, erdfcv, etc.).
• The password should be convenient so that you can remember it well, without writing it down anywhere, and quickly type it.

A couple of tricks for creating complex but memorable passwords:

• Use numbers or special characters instead of single letters and/or spaces. For example, "1good@PassWord" or "3Doggiesareloud"!
• Create an abbreviation from the initial letters of words that make up a sentence that you can easily remember. For example, Tpftssivhtc from the initial letters of the words in the sentence “This password for the security system is very hard to crack.”
• If you need not one, but several passwords, you can choose a strong sentence and create one password from the first letters of the words of this sentence, a second password from the second letters in the words, and so on. For example, RVDico9M (“Russian Victory Day is celebrated on 9th May”).
• During the password creation process, you may deliberately make spelling errors in order to complicate the lexical analysis of such words.

Safety precautions when working via a shared computer

• When your browser asks you to use autofill for form fields when logging into Raiffeisen Online (username and password), refuse this function.
• If Autofill is already enabled, you can disable it manually in your browser settings.

I forgot my Raiffeisen Online login or password. What to do?

If you have a Raiffeisenbank debit or credit card, then you can independently restore your access to Internet banking directly on our website.

It's very simple:

• Go to page.
• Fill in the fields with your card data (number and expiration date on the front of the card, CVC/CVV code on the back under the magnetic stripe.
• Follow the instructions on the screen.

To eliminate the actions of fraudsters, during the recovery process we will send SMS messages to your mobile phone with a confirmation code and temporary password.

If you do not have a Raiffeisenbank card, please contact ours (voice menu item 3). To restore access, you will need your passport data and the code word you specified when concluding an agreement with the bank.

You can also always restore access at any ATM or branch of our network.

I want to use one-time passwords to confirm transactions. How to activate this service?

A wise decision! By confirming your payments and transfers in online banking in this way, you receive additional protection from cyber fraudsters.

There are two ways to receive passwords: via SMS or Push.

Service for receiving one-time passwords via SMS or Push is free and not included in SMS Bank. To receive one-time passwords, you need to contact a bank branch or activate the service yourself at any Raiffeisenbank ATM (connection instructions).

If you choose SMS/Push delivery of passwords, please make sure that your phone is used only by you and cannot be accessed by third parties.

How can I find out the timing of transactions in Raiffeisen Online?

You can clarify the deadline for a transfer or payment directly when making a transaction in online banking - in the “Information about the time of the transaction and other conditions” block.

Note: We can indicate exact deadlines only for that part of the operations that is carried out on the side of Raiffeisenbank. For example, when transferring to a Sberbank card, funds from an account in Raiffeisenbank will be debited online, but they can be credited to a Sberbank card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.

I cannot carry out the operation: the system displays a SIM card error. What to do?

This usually happens when changing the SIM card. In this way, our security service monitors whether the SIM card has been reissued for criminal purposes (this is a common method of fraud). To confirm the SIM card change, please contact the branch or our free telephone line at 8 800 700-00-72.

If you have not changed your SIM card, then contact the bank as soon as possible in any way convenient for you.

I discovered a card transaction that I do not agree with. What to do?

You should inform the bank immediately. Please contact your bank branch or our free telephone line 8 800 700-00-72, 8 800 700-17-17. Together we will check the status of your account.

After this, you can challenge this operation by filing a written application at a bank branch. You can also fill out the application form yourself, sign and fax it to +7 495 720-67-56. In this case, please be sure to call Raiffeisenbank cardholder support to ensure that we have received your application.

Download the free telephone line form at 8 800 700-00-72

Next, the holder of the additional cards, you will need to contact the bank to receive a personal login and password for Raiffeisen Online, as well as activate the service of confirming transactions using one-time passwords (optional). If your additional card holder is already a bank client and has access to online banking, then the additional card will be added automatically.

In online banking he will be able to:

• see information about the additional map and other proprietary products when they become available;
• pay for purchases and services, make transfers and other online transactions using this card;
• use information services - expense accounting, statements, etc.

Note: additional holder card gets the opportunity to get your personal online banking. He will not have access to the online bank, accounts and transactions of the account owner.

Upon expiration of the power of attorney, the connection to Raiffeisen Online will remain, and access to information and transactions on the additional card will be automatically disabled. To extend online access to the card, it is enough to issue a power of attorney for a new period.

How to establish a connection between the parent's Raiffeisen-Online and the Raiffeisen-Start children's application? What is it for?

To establish a connection, a parent needs to send a friend request from their online bank (Start section in the left menu bar) to the child’s mobile application, indicating their name and phone number. In the application, the child can accept or reject the incoming request. If they agree, they also have the option to customize what information from the app they want to show to the parent.

If the request is accepted, through Raiffeisen Online the parent can request from the child a report on spending for a week or month, and also, with the child’s permission, see his wish lists (goals).

In addition, if an additional card has been issued in the child’s name, then if the request is accepted, it can be linked to the application. In this case, additional options will appear:

• the child will see the history of all receipts and expenses on the card;
• card transactions will be automatically taken into account in the analytics of his expenses and income;
• the child will be able to send online requests to their parents to top up the card.

Parents will have the opportunity to:

• know about the balance on the child’s card;
• set and promptly change limits on card expenses;
• quickly top up your card at any time.

Without linking a card in the application, a child will not be able to:

• see how much money is on the card;
• record card transactions in your spending diary;
• receive analytics of your expenses and income on the card;
• send replenishment requests.

What is Family Bank and how to use it?

You can provide access to any of your products to other bank clients. The service allows you to jointly monitor mortgage repayments, create and manage a common savings account or deposit, and also keep joint records of card expenses.

• The information layer allows you to view data on another client's product without the ability to perform transactions.
• The operational level also provides the ability to work with other client’s products, in particular, make payments and transfers.

The provided access does not in any way affect the confidentiality of other products and data. Each client will use his own personal account in Raiffeisen Online, remaining confident that the other has access only to what is specified in the power of attorney.

The trustee can track transactions performed by a trusted person in the “Transaction History” section.

To make it easier to navigate, each power of attorney can be given its own name. The number of powers of attorney, as well as proxies, is not limited.

The power of attorney can be revoked at any time. In this case (as well as after the expiration of the power of attorney), information on “joint” products and the ability to perform transactions remain only with the owner of the product.

Please note: we can indicate exact deadlines only for that part of the transactions that is carried out on the side of Raiffeisenbank. For example, when transferring to a card of another bank, funds from an account at Raiffeisenbank will be debited online, but they may be credited to the card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.

Raiffeisen Internet Bank online is a multifunctional tool for remote access to your accounts, cards and other banking products. With its help, the client can monitor the status of funds and carry out various operations without the need to personally visit a bank branch.

The bank keeps up with the times and offers its clients not only new banking products, but modern ways of managing personal finances. One of them is Raiffeisenbank’s online banking – an application for desktop computers and mobile devices.

The use of Internet banking takes the relationship of a financial institution with clients to another qualitative level. Firstly, all basic operations with your funds can be performed independently, without visits to the Raiffeisenbank office and the participation of specialists. Secondly, your personal account works 24 hours a day, seven days a week, seven days a week, from any place where there is Internet access.

Personal account features

The functionality of the Raiffeisen online service includes:

• obtaining information about the status of accounts (including cards linked to them), deposits, loan obligations, transactions performed, including using financial analytics tools (charts, graphs);
• opening accounts and deposits, ordering plastic cards and linking them to accounts, generating loan applications;
• payment of services, taxes and fines;
• formation and implementation of important life projects, planning of targeted expenses and their financial support;
• setting up templates for making repeated and regular payments automatically;
• transferring funds between accounts opened both with Raiffeisenbank and other financial institutions;
• currency conversion;
• repayment of loans.

One of Raiffeisenbank’s unique offers is Raiffeisen Start, announced as the first in Russia. This application is available through the Raiffeisen online service, is aimed at children and adolescents from 7 to 16 years old and is intended to introduce them to the world of finance.

It allows:

• open an account to which the child’s card is linked;
• keep records of income and expenses;
• create desires and save for their fulfillment.

Adult users of the Raiffweisen online service can not only control their child’s personal budget from their personal account, but also help them achieve their goals.

To ensure an increased level of transaction security and protection from cyber fraudsters, customers can use one-time passwords. Such passwords are sent to your mobile phone via SMS or generated by a special device - a card reader, which can be obtained at a bank branch. The use of one-time passwords makes it impossible for unauthorized persons to access your personal account.

Registration

Clients who have a bank card and Internet access can independently connect to Raiffeisenbank’s remote service system. When working on a desktop computer, there is no additional need to install a specialized application; it is enough to have the current version of an Internet browser (Internet Explorer, Google Chrome, Opera, etc.).

If the client has not issued a card product, then connection to the service can be made during a personal visit to a bank branch or through a call center specialist.

To independently create a personal account online, you must specify the card details in the connection window:

• number;
• month and year of expiration;
• CVC/CVV code.

An SMS with a confirmation code is sent to the user's mobile phone. After entering this code, the user will be redirected to the login page for Raiffeisenbank’s personal account to specify a login and password.

Important: never share your personal login information with strangers!

Raiffeisenbank Connect personal account: login for clients

Access to the Internet bank is provided through the service page from any computer with Internet access. In order to log into your Raiffeisenbank personal account, you must provide the login and password specified when creating your personal account.

Raiffeisen online for business

For legal entities and individual entrepreneurs, Raiffeisenbank offers two online platforms - Raiffeisen Business Online (RBO) and Raiffeisen Elbrus. To connect to these services, a corporate client must submit an application online. Work is carried out on desktop computers with Windows, Mac, Linux operating systems and current versions of Internet browsers.

After connecting, clients are able to log into their personal account to carry out transactions necessary to financially support their activities, control the status of funds placed in current accounts and deposits, and fulfill their obligations to the bank.

Mobile bank Raiffeisen online

To install a mobile bank, you need to download the application from the App Store or Google Play and install it on your smartphone or tablet. Creating a personal account in a mobile bank is done through an installed application, a web interface of the service, a call center or an ATM.

You can log into your personal account in the Raiffeisenbank online bank by entering the login and password specified during registration.

The functionality of the mobile bank is generally similar to that provided by the web interface, but there are also additional functions, for example, making transfers by specifying phone numbers.

Access recovery

If the login details for your personal account are lost, the user must open the recovery window and specify the card details. After entering the confirmation code received via SMS, the procedure for restoring access to your personal account will be completed.

The Raiffeisenbank personal account, in a service system called R-connect, is an absolutely personal Internet space for the user in the virtual remote online banking service from Raiffeisenbank throughout the Russian Federation. Thanks to the presence of the online banking function and, in fact, thanks to the Raiffeisenbank personal account, all users of the bank’s services can find out about the amount of the account balance at any time they need. Also available in your personal account is other information regarding working with the account, for example, payment of the credit limit, or the amount of cash savings in the deposit account.

In order to become a user of the online banking service from the Raiffeisenbank banking system, you must create and authorize your personal Raiffeisenbank account. According to the established rules of the bank, there are two ways to create a personal account and then log in. The first method is to open a personal account directly at a bank branch, when a user’s plastic card is issued and an account is opened. The second way to gain access to online banking is to open a personal account through a regular ATM.

In the first case, a person simply needs to contact any nearest bank branch, where, after asking to open a personal online banking account, the client will be asked to write an application to receive a unique password and login login.

When writing your application, be sure to indicate in which way you would like to receive login details: by email, by SMS message to your mobile phone number, or by card reader). You can also indicate that you want to receive a temporary password. In this case, after submitting the application, bank employees are required to issue an envelope containing a temporary password and login for using Internet banking.

The data you receive in a sealed envelope will be valid for almost two calendar months (more precisely, sixty days). At this time, the online banking service will become available to the client, but after the specified period, if you do not register a permanent password and do not fully authorize, your Raiffeisenbank personal account will be automatically blocked.

The second way to open a personal account in the Raiffeisenbank online banking system is to independently connect to the Internet banking service through the ATM system (Raiffeisenbank ATMs only). In order to carry out this manipulation, you need to insert your personal bank plastic card into the ATM, then enter a four-digit PIN code to begin managing your account.

To start registering your personal account, after you have started working with the card, select a section in the menu on the screen that will appear under the name “Internet Banking-R-connect and SMS messages”. After this, the ATM system will ask the user to enter his permanent active mobile phone number.

When the client leaves his phone number, he will receive an SMS message containing a one-time digital password to enter his Raiffeisenbank personal account. This password will be valid for use for only one day (twenty-four hours). If the user does not log into his personal account and log in within one day, the password will become unusable, and for further work it will be necessary to repeat the manipulation with the ATM. Speaking about the login to enter your personal account, in the second case it will be indicated on the receipt that the ATM will give you.

The procedure for logging into the R-Connect system from Raiffeisenbank begins with the fact that a potential user must log into the official website of the bank and, in the upper right corner, click on the “Login to your personal account” button. Of course, to speed up the login process, you can enter your personal account menu directly from the saved tab, and the site will ask you to provide a login and password. In the future, the client can, by clicking on the “Remember me” checkbox, log in to the system without having to provide his login and password information each time, without the mandatory authorization procedure.

Also, in some cases, banking may require you to enter a so-called client authorization code - this is a separate additional security measure. Anyone who logs into the system for the first time, by default, has only a temporary login and password. It is desirable and recommended to replace the data immediately after the first login. The client chooses new details for authorization in his personal account independently.

In order to change the login details, you need to enter the settings menu (section “Settings”) and find the item that will be called “Change login and password”. The password replaced by the client will only be valid for six months. This is due to the fact that the bank is concerned about the safety of its customers. The password and login must be changed every six months.

Raiffeisenbank personal account, online account capabilities

The capabilities of the Raiffeisenbank personal account primarily lie in the fact that the client can manage the financial assets of his personal account completely remotely, at any time convenient for him, day or night. In order to check your cash balance or pay for a purchase made in an online store, or transfer money to other accounts, you just need to go to your Raiffeisenbank personal account and start managing your account.

Also in the user’s personal account there are expanded opportunities for informing clients, receiving recommendations from bank employees, as well as maintaining correspondence with a stationary office of the banking system, or technical support service for client-users.

You can understand and learn more about the functionality and capabilities of online banking from your Raiffeisenbank personal account by studying the menu. When you log into your personal account, you will see the menu on the left side of the main screen.

Here, in the menu, the user of his personal account will find:

1. Checking accounts and managing cash accounts.
2. Debit bank cards and card management.
3. Credit and credit account management.
4. Deposits and deposit payments.
5. Mutual funds and their management.
6. SMS banking and notifications.
7. Support service.

Speaking about the possibilities of online banking, it is worth talking about those functions that will become available to the client after he starts using his personal account.

The functionality of Raiffeisenbank’s personal account gives its user the following capabilities:

1. Familiarization with the current state of your personal account. As well as other accounts on the client’s bank cards (including credit cards).
2. The ability to monitor the history of your payments and money transfers.
3. There is a function that will allow you to quickly and without queues pay utility bills, as well as top up your mobile number.
4. Money transfers.
5. Currency exchange.

If you want to learn about connecting your Raiffeisenbank personal account in more detail, as well as about the R-Connect Internet banking program, check out the video below:

JSC Raiffeisenbank (OGRN1027739326449, 129090, Moscow, Troitskaya str., building 17, building 1) is one of the leaders in the Russian banking market, which began its activities back in 1996, providing services to both individuals and legal entities , residents and non-residents of the Russian Federation. Raiffeisenbank is a subsidiary credit organization of Raiffeisen Bank International AG.

Login to your personal account

If you are a bank client, you can log into your Raiffeisenbank R-Connect personal account on the page https://connect.raiffeisen.ru/rba/Login.do. To do this, you need to enter your username and password, as well as an authorization code (against bots).

If you do not have access to the R-Connect Internet bank, you must go through the registration procedure. All you need is to have a bank card.

1. Follow the link on the website to the connection section of the R-Connect Internet bank.
2. Provide your bank card details: number (20 digits), expiration date, CVC/CVV security code (indicated on the reverse side directly under the magnetic tape).
3. Enter the security code that will be sent to your mobile phone via SMS message.
4. Check the box to consent to the processing of your personal data. Click on the “Get access” button.
5. A temporary password will be sent to your mobile phone to log into your personal account. By the way, in the future you will be asked to change it. The login will be generated by the system automatically. You must also change it to permanent and remember it. This can be done when entering the “Username (Login)” field by clicking on the “Change” link. The same should be done with the password. Next, all you have to do is click on the “Save” button. If you suddenly forget your login or password, you can always recover them within three minutes directly on the bank’s website.

Please note: the login and temporary password you receive will only be valid for the first 24 hours.

If you are using a mobile device, you can access your Raiffeisenbank personal account by downloading a mobile application for it (App Store for iOS and Google Play for Android).

Personal account features

1. Money transfers: transfers from card to card, to individuals and legal entities, from account to account, transfers to cards of other banks, transfers by card number, transfers to foreign currency accounts in Russia and located in other countries, repayment of loan debt.
2. Payment for services and goods: payment for utilities, Internet, television, etc., as well as taxes and fees to the budget of the Russian Federation. No commission is charged.
3. Deposits: ruble deposits and deposits in foreign currency. In the Internet bank, deposits “Personal choice”, “Freedom of action” and “Salary” are available for registration.
4. Transactions with foreign currency: currency exchange operations at a favorable rate, the ability to open second and subsequent accounts.
5. 24/7 access to all information: account balance, transactions for any period of time, etc.

Security measures

• Do not give your data to anyone: login, password, bank card number.
• Use a complex password consisting of letters and numbers. Do not use your birthday date, first name, or last name as a password.
• Do not give your mobile phone to third parties. If lost, block the SIM card.
• Use an antivirus program on your personal computer.
• Do not save your password in your browser cache.
• Do not download or install pirated applications on your mobile phone.
• When you finish working in your personal account, log out of the system.

Hotline number

Internet bank “R-connect” from Raiffeisenbank is an automatic system for managing a personal account remotely. This remote service operates 24 hours a day and allows you to perform a large number of operations with your capital located in the bank account directly from your computer or mobile device. You can use your personal online banking account after concluding an agreement.

Raiffeisen Bank is widely known in the CIS countries, despite the fact that it is foreign. The largest number of its branches and ATMs are located in such cities of Russia as: Moscow, St. Petersburg, Novosibirsk, Nizhny Novgorod, Yekaterinburg, Kazan, Omsk, Chelyabinsk, Samara, Rostov-on-Don, Ufa, Krasnoyarsk, Voronezh, Perm, Volgograd, Krasnodar, Saratov, Ulyanovsk, Tyumen, Cherepovets, Vologda.

The R-connect personal account is designed to expand the possibilities for using funds, providing a high-quality management system using automated functions. To achieve this, the developers have provided a user-friendly interface and 24/7 access. Using your PC, you can control your funds, check the status of the loan, clarify the time of its repayment, and make transfers to other individuals or organizations.

Raiffeisenbank Internet bank “R-connect” (login, registration) can be used both on a PC and on a mobile device or tablet. WITH download Mobile bank R-Connect on Android, iPhone/iPad/iPod (iOS) using the links below.

Having connection to Internet Banking, you can log in to your page:

These links lead to the page of the official website of Raiffeisenbank. To log in, use the login and password received during connection.

After logging into your personal account for the first time, the system will prompt you to change your authorization data. This procedure was developed to increase security when working with Internet banking. There is a tab with settings where you need to go to change.

Connecting your personal account online bank R-Connect

There are 4 options for connecting to Raiffeisenbank Internet Banking:

• at a bank branch/branch;
• through an ATM;
• by calling 8 800 700-91-00;
• Register yourself on the bank's page.

1. If you already have an account with this bank, you can connect to R-Connect the next time you visit bank branches. It is necessary to read the contract and fill out an application in the prescribed form. Bank employees provide several authorization options to choose from. To do this, you can use your mobile phone or a card reader provided by the bank. The package contains the password needed to log into R-Connect. Its validity period is 60 days.
2. You can connect using ATM. To do this, insert a plastic card into the slot of the device, enter the PIN code and go to the “Internet Banking” item. System protection will ask for the mobile number assigned to the card. After processing the entered data, the system will send a one-time SMS code. After confirming your identity, the ATM will issue personal information for your account.
3. Make a call to the bank's information center at 8 800 700-91-00. You will need your passport details and a code word (set when opening the account).
4. The option of using an automatic registration system in the bank’s personal account is available to cardholders.

Registration in Internet banking Raiffeisen Online

To register in your R-Connect personal account, go to the connection form page and enter your plastic card details, confirm your agreement with the rules and click “ Continue".

Restoring access to your R-Connect personal account (for card holders)

If you have forgotten or lost the password to your Raiffeisenbank personal account, you can use the recovery form (the same page as for registration). You will need to enter your card details, confirm that you have read the rules and click “ Continue". After that, enter the sent code and re-create your login and password.

Personal account for private (individual) persons for computer

A menu with many tabs is highly functional and helps in working with the system. The Connect service provides access to your own accounts, deposits, loans, debit cards and mutual funds of Raiffeisen Bank.

• « Payment for services" allows you to pay for a wide range of services, including housing and communal services and cellular communications.

• You can transfer money and make a quick conversion in the personal account section " Internal transfers and conversion".

• "Extract". At any time, you can display detailed information about the movement of funds on specific cards during a specified period and print it out.

• Chapter " Information on loans". Everything about existing loans, information on completed and upcoming payments on them.

The most profitable and latest offers from the bank are located at the bottom of the page. You can also find current insurance policies here. There are a number of settings available, which are located at the top.

The functionality of your personal account is easy to understand, even with minimal PC knowledge. To log in, the previously obtained data is used: login and password. Identity is confirmed by entering a one-time code.

Download Mobile Bank R-Connect for Android and iPhone/iPad/iPod (iOS)

Raiffeisenbank Online personal account - login and registration of the R-Connect Mobile Bank are possible after downloading the mobile application.

Login is performed using the data received during connection (login and password).

Access to all available cards and accounts is available.

Just like in your personal computer account, here you can make payments, transfer funds, open and top up deposits, etc.

Save templates for subsequent quick automatic payments.

Depending on your location, search for the nearest ATMs and branches.

Raiffeisenbank - deposits 2018, loans, interest rates, calculator (for individuals)

• The bank offers profitable deposits in rubles and foreign currencies, at different interest rates and conditions, on the Deposits and investments page. There is an online deposit calculator on the official website page.
• Available offers for loans (with and without certificate) and mortgages can be found on the Consumer Loan (for individuals) page. You can also use an online loan calculator.

How to view the balance on the card?

Permanent access to your accounts is located in the “Accounts” tab. After opening it, you can view information on accounts: debit, credit, deposit. To analyze the movement of funds, there is an extract on them. You can order it directly from the menu. The “Actions” tab provides detailed information about income and expenses over time.

How to make money transfers in the Raiffeisen Online system?

The bank provides the opportunity to make various payments yourself in the “Transfers and Payments” section. If you plan to make a transfer to third parties, you need to select the appropriate sub-item. The system will first ask you to fill out the fields to send the payment.
The following information must be entered into the form:

• own details;
• details of the payment recipient;
• transfer purpose and amount.

The bank provides the opportunity to select a recipient by bank card or account number. Before confirming the payment, you should check the information each time. When planning to make periodic transfers of the same type, it is better to create a custom template. The system fills out the form automatically, all that remains is to confirm the accuracy by clicking the “Pay” button.

How to pay for utilities and other services?

The R-Connect system allows you to pay for the use of the Internet, cable television or home telephone, and make regular payments for utilities.
To use the options, you need to go to “Transfers and Payments” where, in the appropriate section, fill out the form provided or pay the invoice using a pre-created template.
In the form you need to indicate not only the recipient’s account, but also enter the name of the organization. In addition, you need the EDRPOU code, which is always available on the paper receipt. If everything is entered correctly, click “Continue”.
The system must verify the identity of the sender and for this purpose sends a one-time password to the mobile phone. It should be entered in a specially designated field and the payment must be confirmed with the “Pay” button.

How to create a payment template?

Creating templates reduces the time spent on routine filling out fields. The necessary details are saved in the database. Now you don’t need to carry receipts with you and check the correctness of the payment purpose. It is enough to create templates once, and the program will save and present them when you log in in the form of a convenient list.

Service "Autopayment"

Raiffeisenbank Internet bank “R-connect” (login and registration are available via the links above) provides the ability to automatically make payments. First you need to fill out a new template. To do this, go to the “Templates” item. Here the system will prompt you to fill out a payment form. It indicates the amount, recipient, and execution schedule. After saving, the bank itself will be able to debit the required amounts from the account and send them to the address. Automatic payment can be set up for both organizations and individuals.

How can I get information about my loan balance?

There are several options:

• personally contact a bank employee at any branch and obtain the necessary information;
• call the 24-hour telephone line;
• via the Internet from any PC using R-connect.

The last method meets modern requirements and is the most convenient. At any time, you can go to your personal account from your PC, find the “View Payments” tab, then go to “Credit Accounts” and view the latest loan information there.

To connect to services from Raiffeisen Bank, you must first visit the office or register yourself from any PC.

Contacts of JSC Raiffeisenbank

Customer support phone numbers:

• free call for Russian regions: 8 800 700-00-72;
• Moscow : +7 495 775-52-03;
• Saint Petersburg : +7 812 718-68-15;
• Mailbox: