Credit expert- an employee of a credit institution whose responsibilities include assessing the opinions of credit specialists regarding the issuance of loans, drawing up the necessary reports, as well as transferring his experience to credit inspectors (joint visits to places of business to assess the activities of the enterprise, conducting consultations and seminars). The profession is suitable for those who are interested in mathematics and economics (see choosing a profession based on interest in school subjects).

Features of the profession

Credit experts work in different areas of lending: some are responsible for all bank consumer lending programs, others for mortgage lending, and others for small business lending.

In addition to existing types of loans, credit experts are inventing new effective lending schemes, for example, loans secured by jewelry, before payday, for urgent needs, without a down payment, etc. Calculates rates, comes up with discounts, analyzes competitors' offers on the market. A credit expert can implement the same car loan in different ways: from a long registration procedure at average interest rates to a “loan in an hour,” but with a higher interest rate. It is not enough to develop a program, it needs to be launched. For example, if we are talking about trade loans, you need to establish connections with stores or car dealerships and interest them in your offer.

Pros and cons of the profession

pros

The work of an expert is varied and creative. You have to instantly switch from one thing to another. Solve new problems and tasks every day, monitor the work of the Department on various credit products.

Minuses

The disadvantages of the job include the highest responsibility and risks.

Place of work

Banks, leasing companies, pawnshops, trade organizations, etc.

Important qualities

Analytical mind, perseverance, thoughtfulness, responsibility. In addition to professional skills, intuition and business sense play a big role in the work of a credit expert, which determines the success or failure of dubious projects.

Basic knowledge: A loan officer needs to know bank loan products, be able to structure loan transactions and have personal lending experience. It is necessary to be able to sufficiently analyze the financial and economic activities of the enterprise and know the legislation in the field of pledges, banking, finance, as well as various regulations of the Central Bank of Russia.

Where to study to become a credit expert

Specialty “Finance and Credit” with a specialization in “Banking” at the financial and economic faculties of specialized universities.

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Salary

The average salary for a credit expert is $1000-1500. The salary depends primarily on the region of work of the credit expert, the specifics of the institution in which the credit expert works and the company’s policy regarding the level of wages for employees.

Salary as of 12/12/2019

Russia 15000—60000 ₽

Moscow 45000—150000 ₽

Career steps and prospects

A credit expert is one of the most in-demand professions in the banking sector. This is the person on whom the bank’s viability depends, given the growth of credit programs. Previously, many began their career as a credit expert at Sberbank, with a small position as a credit inspector. Now the market conditions are different. University graduates easily find employment in small banks or those that are just entering the market. Then, having gained work experience, they move to larger Russian or Western banks.

You can make your career quickly. Banks are interested not only in salespeople, but also in managers who can lead teams of loan officers in retail outlets and bank branches. The highest position is the director of the credit department, a strategist who determines the bank's credit policy and is responsible for a whole range of programs. If a loan officer is unable to transition into corporate banking, upward movement will be limited. When interacting with individuals, career opportunities are horizontal.

You can then rise to the rank of credit officer, who analyzes the financing of projects, mainly construction or manufacturing. But another option is also possible. After working for a certain time in a bank, an expert can go to a brokerage company. The prospects there are noticeably higher. Some credit experts leave the bank for leasing, factoring companies, and credit broker companies.

The growth of the financial market and the popularity of credit products among the population raises new demands for specialists in the banking sector. The greatest demand in banking institutions is for credit experts or specialists in lending to individuals.

The position of a credit specialist is the most numerous of the banking professions, because employees work not only in branches and branches of banks, but also in retail outlets, in retail sales offices of banking products, in mortgage and specialized credit centers. The success of the bank’s activities and the profitability of the loan portfolio depend on the qualifications and competence of specialists.

Despite the importance of the work, even students without work experience can apply for a vacancy. This indiscriminateness of banks is associated with a shortage of personnel and the regular expansion of the network of sales points. For new employees, this position is an excellent start to a career in the bank.

Priority for vacancies is given to candidates with higher economic education. After approval of the application, you will have to undergo a two-week internship at the bank to study the specifics of the work of a credit expert. A more experienced employee will introduce the newcomer to special programs, scoring systems, and teach the basics of office work and reporting.

Skills, knowledge, personal qualities and responsibilities

Knowledge of basic computer office programs, Internet skills, and ability to handle e-mail and other means of instant communication will be useful. During the internship, you will need to carefully study the bank's current offers and loan products. According to their conditions and characteristics, testing or an exam is arranged to pass the probationary period.

There is a list of individual character traits and personal traits that are necessary for the effective and successful work of a credit specialist. These include:

• Good memory;
• Ability to express thoughts competently;
• Logical and rational thinking;
• Having common sense;
• Communication skills and ability to provide feedback;

The lowest position in the bank's credit department will help you acquire skills in working with potential borrowers, understand the specifics of the bank's internal policies, operating standards and customer service technologies used.

The main job responsibilities of a credit expert are assessing possible risks and analyzing potential clients. A credit specialist should not just sell products; he must offer the best option for the client, based on his solvency and collateral. The profession requires the ability to quickly make decisions, analyze the situation and calculate options for the development of events when building long-term relationships with clients.

Career opportunities

You can stay in this position for several years, however, successful employees quickly move up the career ladder. After six months, prospects may open up to become a manager or senior credit officer and take over management of ordinary specialists or trainees. To do this, you need a penchant for management work and leadership, you will have to perfectly study the nuances of lending to individuals, be able to organize the work of subordinates, find a common language with clients and team members, and show initiative.

The next stage of the career for an intelligent employee in retail lending will be an appointment in the lending department for legal entities and corporate clients. Career opportunities for a private equity expert are limited to horizontal advancement, for example, from consumer loans to the mortgage sector. In the corporate lending department, you can become an expert in assessing and analyzing the financing of business projects.

The pinnacle of growth for a credit expert is the position of head of the lending department for certain categories of clients, or head of the lending sector in a separate division or regional representative office of the bank. There is another development option - to go to a company that performs the functions of a credit broker, or to create your own company.

If the goal is initially to work in the field of credit brokerage, it is better to first work in several banks, acquire acquaintances and connections in a professional environment in order to simplify further market monitoring and build partnership agreements.

The position of a credit specialist in the car lending direction in a bank is a type of position of a credit officer. It specializes only in car loans. Such a narrow specialty allows you to know all the subtleties and nuances of this area and skillfully apply them in practice. His place of work can be either a bank branch or a car dealership. The latter place is more convenient for salon owners and clients, because you don’t need to go specifically to a bank branch to calculate all the offers and find out about the conditions for obtaining a car loan. While at the car dealership, a loan officer can immediately advise a potential client on the spot, explaining all the conditions for obtaining a car on credit, fill out an application, submit it for consideration and issue the required amount right on the day of application. This approach allows you to increase sales significantly, since customers most often apply for car loans in such convenient conditions.

Salary of a credit specialist in the car lending direction at a bank.

The average salary of a car loan manager is from 35,000 rubles. In metropolitan regions the level is higher - from 40,000 rubles, in others - from 20,000 rubles. Since income depends on the level of implementation of plans, income consists of two parts:

• The salary is a fixed amount, less than which the specialist will not receive. Usually its share in total income is no more than 30-50%, which motivates the employee to work.
• The premium is a variable value, depending on a number of factors, such as the implementation of the sales plan, quality of service, activity in attracting new customers, timely payment by clients of issued loans, etc. There is usually no minimum or maximum amount for the bonus; it is paid at the discretion of management.

Requirements for a credit specialist in car lending at a bank:

• Secondary specialized or higher education. There is usually no requirement for higher education. This position is one of the lower-ranking banking vacancies, so even part-time students pursuing higher education can be accepted.
• Confident user of PC and office programs. A car loan employee needs to constantly work with a large number of documents in paper and electronic form, so good computer skills and knowledge of standard programs are simply necessary.
• Ability to work in a team and excellent communication skills. To apply for a car loan, a specialist needs to interact with several participants at once: with clients, with representatives of a car dealership, with his immediate management, and insurance companies. The result of the work depends on the ability to negotiate and unite a single team of all participants. A specialist with developed communication skills will be able to persuade the client to apply for a loan with him and at this particular car dealership, and will conduct the entire transaction quickly and competently.
• Customer focus. This factor is the main one. If a specialist behaves passively with clients, then the client will feel uncomfortable and uncomfortable, so he will go to another salon and to another specialist, where he will really be welcome. A positive attitude increases the loyalty of a potential borrower, which means he is more likely to apply for a car loan here.
• Experience in auto lending. It is more encouraged than required. Sometimes a young specialist with no experience can be hired for these positions and trained directly at the bank.

Responsibilities of a credit specialist in the car lending direction at a bank:

• Competent advice to clients on car lending issues. The specialist is obliged to convey to the potential borrower all the necessary information in order to push him to make a purchase. The consultation should be clear, clear, and understandable so that the client does not have the unpleasant feeling that he may be deceived or hide something.
• Filling out application documents. After the client agrees to issue a car loan, the loan specialist must correctly fill out all the documents, the borrower’s application form, passport data, send the application to the bank and wait for a response. After approval, you need to sign a loan agreement, obtain insurance and all related documents.
• Formation of a base of existing or potential clients. The bank's car loan officer must compile and replenish the database of potential clients who can be offered a car loan in the future and notified of all promotions, discounts, and advantageous offers. All this may interest the future borrower and encourage him to take out a car loan.
• Support of credit transactions. The loan specialist must accompany the client from the stage of filling out the application to receiving the car. If the client is “abandoned” immediately after signing the contract, this will negatively affect the specialist’s reputation. If the borrower receives competent answers to all his questions on time, then he will advise all his friends to buy in this particular salon and apply for a loan from this particular specialist, who accompanied him throughout the entire transaction.
• Negotiating with partners on issues related to car loans. Applying for a car loan is a multilateral process that involves several parties to the transaction: the borrower, the lender, the car seller, the insurer, etc. In order to launch this mechanism, the loan officer must establish a negotiation process between the parties. This will save time and avoid delays in completing the transaction.
• Transfer of reports further to lending departments. All executed agreements must be transferred to the appropriate department of the bank for subsequent storage and completion of reporting documents. A specialist’s careless attitude to this issue is unacceptable, because timely submitted reports and documents indicate a responsible attitude to work and positively characterize the employee.

The volume of positions of each banking institution is constantly growing.

Not surprisingly, the increase in the number of lending programs entails the emergence of new areas of work in the banking sector. These are brokers, managers, consultants.

But credit specialists are of particular value. It is the activities of employees in this area that largely determine the level of trust in the bank, improving the quality of lending services and reducing the percentage of overdue debt downward.

Relevance and prospects for the development of the position

Any bank is a financial and credit institution, and lending services are one of the most popular.

It makes it possible to acquire any material assets even if the required amount is not available. Of course, the population needs loans. For banks, in turn, the implementation of such a service provides an opportunity to increase capital, reduce the level of overdue debt and subsequent optimal activity in general.

Currently demand for loan officers quite high. Lending experts carry out their activities not only on the territory of the bank, but also at points of sale and mortgage centers. That is why the position is quite relevant. The banks themselves are interested in workers in this area. The further bright future of the banking institution largely depends on the level of professionalism and productivity of the loan specialist.

In the future, the career growth of a credit specialist who has started working outside the bank may begin with a transfer to the head office, in particular, to the lending department. Where the main tasks are to identify the solvency of candidates, work with documentation, accrual, write off interest from citizens’ accounts and other operations. With hard work, it is possible to be promoted to senior specialist of a department, deputy head of a department, then head of a department and director of a branch of a banking institution.

Personal requirements for the candidate

Basic requirements The following are considered personal qualities for the position of loan specialist:

• Analytical mind;
• honesty;
• tact;
• sociability, friendliness, openness in communicating with people;
• responsibility;
• perseverance;
• resistance to stressful situations, equanimity;
• speed in decision making;
• desire to work and study.

The task A credit expert's role is not only in paperwork, but also in the ability to find an individual approach to a citizen of any category. In addition, the responsibility for choosing a reliable client and completing the transaction also lies on the shoulders of the loan specialist. That is why, when choosing an employee for a given position, special attention is paid to his personal qualities.

In addition to specific human characteristics, it is necessary to have a set professional skills and specific knowledge. This includes the following requirements:

• availability of a knowledge base regarding the promotion of bank services in the area of ​​lending;
• awareness of all available credit products;
• the ability to competently and accurately assess the reliability and solvency of a candidate;
• desire to promote the culture of a banking institution.

In other words, a loan specialist must be competent in all matters of lending.

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Job responsibilities

According to labor instructions of most banks to the list of job responsibilities Loan specialist includes the following functions:

• familiarizing the candidate with the nuances of providing the service, a detailed description of various loan programs and choosing the most suitable one for the client;
• calculating the amount of the loan provided and the amount of the monthly payment on it;
• accepting applications from clients for a loan and their further analysis;
• assessing the risk of non-payment of debt by the client with further assignment of an appropriate credit rating;
• confirmation of the authenticity and presence of the necessary documents with further transfer to the appropriate department for security verification;
• transfer of documents to the economic service;
• sending an application to the credit commission;
• preparation of the appropriate package of papers;
• conclusion and signing of an agreement with the client;
• accompaniment . In other words, control over timely payment of loan installments;
• drawing up reports.

It should be noted that the loan officer does not directly search for a candidate. An employee carries out activities with an existing client.

Rights and responsibilities

Add to list rights provided to the loan officer include:

• provision of social guarantees provided for by law;
• familiarity with the decisions of the organization’s management regarding the activities of the credit specialist;
• the possibility of demanding all possible assistance from management in fulfilling their immediate responsibilities;
• informing the manager regarding projects about improving the methods of work performed by the employee;
• the possibility of demanding improved working conditions;
• improving professional skills and qualifications.

Responsibility, assigned to the loan specialist, includes the following points:

• for failure to fulfill or improper performance of duties established by;
• for causing material harm to the employer;
• for violation ;
• for offenses occurring during the employee’s working life.

What to note in a resume for an applicant for this position

The position of a loan specialist is currently very relevant and in demand in the labor market.

To receive an invitation, you must submit a preliminary application.

To interest an employer, you should indicate the following points:

Most often, when choosing future employees of the lending department, managers pay attention to the presence of an economic education, confidence in conversation, and a pleasant appearance. Priority, of course, goes to applicants with experience in banking products, but energetic young people without experience often also get the opportunity to try themselves in the field of loans. Especially considering the fact that the demand for lending specialists is quite high.

Features of the position in various fields

The specifics of the work of a loan specialist are such that the workplace may not be in the office of the banking institution. This could be a car dealership, a shopping center, or a mortgage lending office.

In general, the peculiarities of individual lending areas lie only in knowledge of the product for which the client wishes to apply for a loan. For example, an employee in the auto lending department is involved in processing transactions regarding automotive products.

A loan specialist, whose workplace is located in communication stores or electronics sales centers, concludes a loan only for the specified product.

The same goes for mortgage professionals. Points of sale of bank products provide sales and consultation directly on the issuance of credit cards.

The job responsibilities are identical, the only difference is the product for which the loan is issued.

In any case, employees whose activities are related to processing loans are required to know all existing lending programs and be able to competently sell related lucrative offers and notify about promotions. In addition, you should navigate all the nuances and be able to find a professional answer to any question the client has.

The position of a credit specialist is quite relevant at the moment. Managers, realizing that employees in this area are practically the face of a banking institution, place quite serious demands on candidates. Not surprisingly, the productive work of credit specialists brings profit to the bank and only increases the confidence of citizens.

The rules for selling banking services are discussed in the following video training:

Lending is one of the most popular services provided by banks. Financial institutions offer similar services to the population to meet various needs: from household appliances to living space. Today it is impossible to imagine our life without the possibility of lending. After all, it is precisely this that allows you to carry out your plans even in the absence of money, be it opening your own business or buying a car.

What is lending

With the help of loans, it has become much easier to organize and distribute funds. Lending is provided by commercial banks and financial institutions. For each type of debt obligation, there are certain conditions, which include the amount of the minimum down payment, the loan repayment interest, as well as the individual characteristics that the borrower must have. For each amount of money issued, the bank sets certain requirements for the client that he must meet.

The loan is issued not only to legal entities and individuals; the borrower can also be another commercial bank.

Requirements for the qualities of a loan specialist

The success and productivity of a bank directly depend on the qualifications of its employees. Since the main income of the bank is considered to be the expansion of resources, staff need to make every effort to ensure that the operation is profitable.

One of the most important officials of a bank is a specialist in the credit department. His responsibilities are to provide complete information to the client about the loan. He also prepares and submits to the bank commission all the documents necessary for registration.

A credit specialist, whose responsibilities include directly advising the client and concluding an agreement with him, must have not only a number of professional skills, but also many human qualities, such as:

1. Honesty.
2. A desire to work.
3. Ability to think logically.
4. Ability to intuitively identify potential clients.
5. Responsibility.
6. Stress resistance.
7. Ability to find a common language with each client.
8. Communication skills.
9. Competence.

Functions

A credit specialist, whose responsibilities are radically different from the functions of managers and inspectors, does not search for clients, but enters into an agreement and maintains the loan until its closure with existing clients. To make the bank more profitable, the search for potential clients among legal entities and individuals is carried out by a special department.

The responsibilities of a loan officer at a bank include:

• Informing potential clients about tariffs.
• Providing complete information about the conditions for obtaining a loan.
• Assistance in choosing a loan.
• Calculation of basic loan indicators, such as terms, interest, minimum payment and payment schedule.
• Acceptance of applications for extradition.
• Checking the package of documents provided by the borrower.
• Carrying out credit risk assessment.
• Preparation of necessary papers and documents.
• Control of the process of issuing funds.
• Transaction support until the loan is fully repaid.

A credit officer, whose responsibilities include all of the above points, must also have a sufficient level of self-control, which may be needed in unforeseen situations.

Training of specialists

People who have graduated from the Faculty of Finance or Economics have the opportunity to work in this banking industry. Many banking institutions only hire employees with a higher education diploma for this position.

The job responsibilities of a loan officer involve constant communication between the bank employee and the borrower.

Training and retraining of professionals in this field is carried out directly by the financial institution itself. For better quality work, many banks divide loan specialists into subgroups. That is, each employee is assigned a separate category of goods in which he specializes. Some work exclusively with consumer loans for goods and services, while others deal only with car loans. Specialists in issuing and supporting mortgages should also be highlighted separately.

The division of specialists by type of lending is carried out in order to improve the quality of their work. After all, each of them must have not only general concepts relating to this area, but also thoroughly master the regulatory aspects.

Work specifics

The credit specialist, whose responsibilities also include conducting the transaction, must, if necessary, collect and prepare all the necessary documents for issuing any type of loan. The main document is the loan agreement, which is filled out by the borrower and the banking institution.

The document stipulates such points as:

1. Borrower's agreement to repay funds.
2. The amount made available.
3. Penalties provided for violation of the rules of the contract.

The decision to issue a loan is made directly by the bank commission; the specialist only submits all the necessary documents. After approval, the expert will support the transaction until the loan is fully repaid.

Resume for applying for a job

The work of a specialist in this industry is worthy of respect. After all, constant contact with people and communication with them require not only professional skills from an expert. This profession is considered very prestigious. It provides an opportunity for personal and career growth. Let's list the main skills and responsibilities of a loan officer for a resume.

In order to obtain a position as a credit specialist, your resume should include the following information:

1. Personal Information.
2. Previous employment.
3. The level of education.
4. Types of lending that the specialist is familiar with.
5. Work experience.
6. Benefits of the job.
7. Level of knowledge of foreign languages.
8. Professional skills.
9. Personal qualities that can improve the work process.

The bank's performance directly depends on the professional qualities and skills of its staff. Credit specialists occupy not the last place in this chain and are able to influence the success of the bank as a whole.