Founded in 2006, Rusfinance Bank specializes in providing consumer lending services to the population of Russia in 68 regions. Today, the organization is one of the three leading banks in the country in terms of car loans and the top five in loans for individuals. In addition, the company provides remote lending services through its contact center.

Functionality of the support service of Rusfinance Bank

By contacting the bank's support staff in any way convenient for you, you can at any time:

• Apply for a loan by phone or online;
• Get information about overdue debts;
• Ask a question about the current contract;
• Submit a complaint about quality of service;
• Order a cash loan;
• Issue a car loan;
• Purchase goods on credit;
• Order a bank credit card;
• Specify information about the credited payment;
• Order a bank statement;
• Renew your insurance policy.

How to contact the support service of Rusfinance Bank

There are several alternative channels of communication with consultants of the bank's contact center:

1. Hotline phone numbers;
2. Free online call from the site;
3. E-mail for receiving appeals in free form;
4. Postal details for sending a written application;

The address of the central office of Rusfinance Bank LLC: 443013, Russia, Samara, st. Chernorechenskaya, house 42A;

1. Fax for legal entities and corporate clients;
2. Filling out the feedback form on the site;
3. Consultation in the official communities of social networks;

1. Online chat with bank employees on the site.

How to call Rusfinance Bank

You can contact the operator of the round-the-clock support service at the following contacts:

1. Free number 8-800-700-27-27 for calls from mobile and landline phones of the country.
2. International format number +7-495-926-70-07 for calls from abroad at the rates of your telecom operator or from landlines in the country.
3. Central office fax number +7-846-276-44-16 .

To make an online call from your computer or mobile device, you will need an active Internet connection, headphones, and a microphone. Before starting a call, it is recommended to check the soundness of the audio headset. To call a specialist, simply follow the special link on the official website of the bank.

Online connection with the support service of Rusfinance Bank

If you are unable to make a call using any of the above methods, you can always use the convenient feedback form:

1. Go to the official website of Rusfinance Bank and open the contacts section.
2. Click on the "Send a letter" link to fill out the feedback form.
3. In the questionnaire that appears, fill in all the required fields with the relevant data.
4. Indicate your full name, e-mail, contract number, type and subject of the appeal.
5. Check if you are a bank customer.
6. In the text field, describe the essence of your problem in as much detail as possible.
7. Attach a file if necessary.
8. Enter the numeric code from the image.
9. Submit an application.

Applications sent in this way are immediately processed by the bank's specialists. The response to the appeal is often received within a day to your email address. An authorized employee of the bank may contact you in advance to clarify some details.

You can also ask any question to a support service employee through a convenient online chat on the site. Just go to the main page of the bank's website and click on the dialog box at the bottom left. In the text field of the message, describe your problem and expect a response from a specialist within a few minutes.

Rusfinance Bank LLC is one of the leaders in consumer lending in the Russian Federation. The company provides its services through its own representative offices, car dealers and trading networks of partners. Today, customer service can be carried out remotely using the INFO-Bank service, which does not require you to visit the office in person and allows you to control your account remotely.

Possibilities of the “Personal Account” of Rusfinance Bank

"INFO-Bank" is a "Personal account", which is characterized by wide functionality, simple interface and ease of use. The key goals of its creation are to improve customer service and optimize the workflow. INFO-Bank gives you the opportunity to:

• view information about an open loan;
• get acquainted with the debt repayment schedule;
• monitor the crediting of funds or debiting them from the account;
• repay the debt on an open loan;
• transfer money to repay a loan from a bank card of other financial and credit institutions;
• request copies of contracts, account statements, receive information on the amount of interest rates and the remaining unpaid amount;
• apply for a loan online;
• keep abreast of news and bonus programs of the bank;
• receive advice from a bank specialist at all stages of working with the system;
• send notifications about changes in email address, mobile number.

Important: when changing personal data (name, surname, patronymic, registration address, etc.), you need to contact the representative office of Rusfinance Bank with documents confirming the changes.

Registration in the "Personal Account" of Rusfinance Bank

"INFO-Bank" makes it possible to cooperate with a banking institution remotely, without contacting the office. To evaluate the capabilities of the INFO-Bank service, you need to go through a simple registration procedure. To do this, go to the main page of the resource and select the "INFO-Bank for Individuals" tab, then - "Registration".

In the new tab, fill in the following fields:

1. contract number (specify only numbers without letters);
2. date of birth in the format DD.MM.YYYY;
3. login (come up with your own using numbers and letters).

After entering all the information, click "Next". It is necessary to indicate only the correct data, carefully check all information before sending. If they are correct, the system will transfer the user to a new window, where there will be a notification of successful registration. A password will be sent to the specified mobile number, which will be used later for authorization in the INFO-Bank system.

Important: Only clients of Rusfinance Bank who have signed an agreement with this institution can register in the INFO-Bank system.

Login to the "Personal Account" of Rusfinance Bank

To enter the system, you must either select "INFO-Bank" and "Login" on the main page of the bank's website. In the window that opens, you need to enter the login that the user came up with at the time of registration, and the password sent to his phone. To change the password, you should click the corresponding link in the main menu, enter the old password in a new tab, then the new one and confirm it.

When entering by the contract number for the first time, it is recommended to read the terms of use of the service and sign the user agreement by clicking on the "Agree" option. In order to avoid further questions, it is recommended to carefully read the terms of cooperation through INFO-Bank.

Advice: If you have forgotten your login password, you can restore it by clicking the corresponding option in the menu item. Then you need to indicate the number of your contract, login and date of birth, within a few minutes a new password will be sent to your cell phone.

Rusfinance Bank - how to find out the loan balance?

Often borrowers of Rusfinance Bank in Moscow and other cities are interested in the balance of the loan. Such information is required if you want to repay the loan ahead of schedule, in the event of a debt, or simply to verify information. To find out the amount of the balance, you can use one of the following methods:

1. Call the call center from a landline or mobile. The specialist will have to provide the number of the loan agreement and personal data, after which he will announce the amount of the balance and advise if additional questions arise.
2. Visiting the "Personal Account" on the official website, where you can get acquainted with the debt repayment schedule, the presence of delays, etc.
3. Online chat. To do this, you must select "Online Consultant". In the pop-up window, you need to enter a message and press the Enter key. After some time, the employee will join the chat and answer the question of interest.
4. ATM of Rusfinance Bank. To do this, it is recommended to insert your credit card into an ATM, select the "Account Statement" section in the menu and wait a few seconds - the loan balance will be displayed on the device screen.
5. Bank office. This method is suitable for those who do not use the Internet and live near a branch of Rusfinance Bank. You must have a passport and a loan agreement with you.

Rusfinance Bank mail and other contacts for communication

What can I say, I worked in the company for more than a year in the auto direction in Vladimir, initially when I came, the team was excellent, but alas, when the boss changed, everything changed. During the year of work in the company, I changed 3 managers. There is such a mess inside and such a snake nest that it’s impossible to convey, of course they won’t let you earn money, because your fate is to work seven days a week for a low salary, and if you manage, like me, to find interactions with another salon in order to get a good salary, you have everything they will immediately sharply take it away, it is indecent to receive counter from 40 thousand! Under me, a lot of employees were fired for nothing, or rather, that they asked for the schedule for which they initially came to work, well, they either asked to let them earn money, or they knew their rights under the contract and fought with the authorities. If, nevertheless, the attention of the top management of the bank comes to me, I can collect all the reviews from former employees (I’m not too lazy to get to each one) and they will also tell you what a wonderful management of Rusfinance Bank is in Vladimir and how wonderful they treat us (already fired, rude and much more). In order to interrogate help from the leadership ... pfff you are God's servants, you have completely gone crazy, you are not of our level for this and generally open the regulations and learn everything yourself (not all of course leaders, but most).

There is an Agat car dealership in Vladimir (or simply Tayota), if you start applications for them, then you will give the money that you earn for it to the paw of the boss, because. the car dealership from Rusfinance Bank has little motivation, applications are given only for money, but the management needs to somehow receive bonuses and show how good they are and work actively with the car dealership, of course I was a pioneer and gave 16,000 from my salary. After this incident, I tried avoid applications from there.

Let's go further, working for contractors, they set up a plan for me as a full-time employee and just try not to fulfill it, especially for special stages, you will be eaten simply, with rudeness) Well, that's all right, there is an understanding of the implementation of the plan. I constantly trained new employees, although this was not part of my duties and was generally forbidden, well, it’s okay, I don’t feel sorry for training an employee so that he can work, because the management cannot do this, they are very busy, and sometimes they themselves don’t aware of the changes that are taking place, and the consultants then write explanatory letters from the complaints of customers to whom they could not convey the correct information, because we were not always informed about the changes, especially according to PBU.

Yesterday I quit, my management treated me so nicely) All contractors received the day before yesterday, of course, I didn’t receive a salary, well, I had no doubt that they would refer to the contract, and it’s indicated there until the end of the month of the next month, it’s Rusfinance. In general, you still have to fight for your 20 thousand so that you get them, thanks to at least the excellent accounting department, which told me that my act had not even been unloaded yet, when I called to clarify my head of the ATP about the salary, exiled to the terms of the contract, please wait , she did not like my reaction (she was not rude, she spoke in a calm voice). In response, BDM heard such threats addressed to me: "You understand that in the future you will need to get a job and we will give the most colorful reviews about you," - that's how I turned from a good employee into a terrible one upon dismissal (I won't to voice exactly what words flashed during the conversation and threats, but it was a very low act on your part. The manager also added that if I don’t sign the termination immediately, they will not finance my contract. And I will describe what this means: for 16 days there was no one registration, i.e. I will not receive a salary or bonus today on my working day, was the execution of my application. Of course, they will not finance the contract today, and I will not receive anything, because there is nothing to quit. This is still a small part of what is there This bank does not value and keep specialists, and they will leave you without a salary, although you worked.

I also want to address my former management:
- Have you ever wondered why you have a big turnover and people run? Moreover, the bulk do not even want to refine 10-14 days?

To applicants, I want to wish only one thing, run away from the Vladimir branch, if your nerves and strength are dear to you.